Perhaps John is on vacation, sick, or even retired. I purchased a vintage watch from John in 2006…read more I've since had it serviced at the original manufacturer; however, it needs servicing again. Unfortunately, despite 3 emails to John, I've heard nothing back. 3 emails, including earlier correspondence between us, and John appears to have washed his hands clean of a product he sold. John may have some good ratings, however, remember "buyer beware!!!"

I have sent John several vintage watches for service and repair over the years. He is a wealth of…read moreknowledge and has always done a great job for me. He works quickly and does a great job keeping me updated on progress. In one case one of the watches wasn't quite right when I got it back and John honored his warranty by taking it back and quickly fixing the issue and getting it back to me. It and all the other watches he has serviced for me now look and run perfectly. I would highly recommend John to anyone looking for help with a watch.

A few years back I brought my wedding band and wedding ring to the store to get them enlarged and…read morecleaned. The results were amazing (kudos to the craft person/jeweler who cleaned/enlarged my rings). The sales people were another story. When I asked the male sales person how much the enlargement and cleaning would cost, he responded, "Not a lot." Really? This was so unprofessional. Unprofessional Act #2: I had to call to find out when my rings would be ready because no one called me. Unprofessional Act #3. When my husband picked up my rings, the sales woman made a remark about how small the rings/my fingers/hands were. I am an Asian-American woman/mother who has been harassed by many White Women/White Men in Upper Montclair, Montclair, Cedar Grove, Verona & West Orange, NJ for years. It saddens/shocks me to admit the level of racism I have experienced in this area. I was shocked that the sales woman remarked about the size of my rings/fingers after we paid $150.00 to get these rings enlarged/cleaned. The lack of professionalism in Essex County, NJ is disappointing, yet no longer shocks me now that I understand how racist this area is.

Replaced batteries on watches and a small jewelry repair. Immaculate service with quick turnaroundread more

I almost cried (of joy) when I got my ring back…read more So let me start from the beginning. I reached out to various jewelers about wanting my old engagement ring (over 10 years old now) soldered. They were from the start honest and straight to the point. I finally was able to pop in and have them look at my ring to see if possible. They told me yes, left it with them, and to come back the following day. When I got my ring, which again I have had since my now husband proposed back in 2013, it looked fresh and new (the same way it did back then). The soldering looks amazing and the ring feels great. Thanks again for superb service.

11/22/25 was Looking for a jeweler to resize 14k engagement ring quickly and happened upon this…read morestore with good reviews online. Called and asked if on-site work was done and if possible same day as well. Mike's answer was yes and to be sure to bring the finger along with the ring to ensure it was right sized this time. Lol Arrived to find Fazal most accommodating and also a warm welcome from Boone the dog! Lovely to deal with and excellent work done in little more than an hour. Highly recommend!

From the first day I came with my now husband to meet them after he got my engagement ring made…read morethere, they have been nothing but exceptionally helpful, gracious and very professional. Also I always get a smile and a hello when I walk in. They really go out of their way to help you find what you're looking for. They have a really nice collection of the finest jewelry and have the latest items as well as collectible items too. I go back frequently to see what they get in. I get my ring cleaned anytime I go for free. Their store is roomy and immaculate. They also offer good advice and are very knowledgeable about jewelry and gems. Their service turnout is amazingly fast and also perfect every time.

Amazing jewelry shop. I had a wonderful experience here when my permanent gold bracelet that I've…read morehad since I was a very young girl broke. I was distraught as the bracelet was given to my by my mother when I was very young and hand grew making it essentially a permanent bracelet. My mother has since passed so I was heartbroken when the bracelet broke on a cruise I was on. I discovered this shop offered jewelry repair and brought it in to have it worked on. The owner and staff were extremely helpful and professional. The repair was made on the bracelet by adding extra gold essentially making it a bangle I could take on and off, they even replicated that pattern the bracelet had with the gold they added on so you couldn't tell what was new gold and what was he original bracelet. I am so appreciative of the care that went into the repair of this extremely sentimental possession. Highly recommend coming here for any of your jewelry needs you will not be disappointed.

I am not your average Upper Montclair resident....feel a little like Pretty Woman walking into most…read moreshops here. I finally went in and had the best experience ever. Will continue to do all of my jewelry business here. Wonderful customer service, repair service and jewelry products

I wanted my white gold ring rhodium plated. When I picked it up it looked brand new. I highly…read morerecommend this store they can fulfill many repair needs and the jewelry that is for sale looks incredible.

The best jewelers, I have been buying from these guys since they opened!…read moreAlways give me great advice, ideas, prices are always in my range. From watch batteries to Diamond rings, my jewelers!

Extremely satisfied with service and value of my purchase. They take the time to get what you are…read morelooking for. I never felt rushed or pressured. Store atmosphere and display of merchandise is pleasing to the eye and easily flows through out the store. I will be keeping them in my contacts.

I always come here for my watch repairs, battery replacements,, and recently today to take out a…read morefew links on a brand new watch. Excellent, fair pricing and courteous, professional service. I highly recommend!

Ben is so incredibly talented. He took some of my moms old jewelry and made the most gorgeous ring…read moreand necklace. Once again, amazing job!

Theresa is my "go to" to help me select jewelry! She is knowledgeable about the various jewels and…read morecompanies that this location sells. I am particularly fond of looking at available estate jewelry! Thank you, Theresa!

Had the most amazing experience working with Isabel for our wedding bands !! She knew exactly what…read moreI wanted without being pushy! Could not recommend her more to work with and beautiful options!!!