Mike was a great pleasure to work with! He is a specialist in mechanical watch repairs, but we came…read morehere for a simple watch battery replacement. It was a simple process of calling him, setting up a time, and a quick 2-minute process. Note, his business is for watch repair only--don't expect to come here to see a dazzling array of watches to purchase. His repair shop is located within the office complex at this address. There are chairs in the building to wait at if you are coming in for something simple. He was very kind and one could tell he was an expert in his field. I look forward to coming by if I ever need to have more complex repairs for my other mechanical watches.

I hesitate to give Mike Five Stars because I want to horde him all to myself. Watch people…read moreunderstand this fully. Either you know or you don't. Let's cover the bases: First he's great through text and makes it very clear to send, wait, etc and confirm receipt .. even when you have tracking. Second, you already know he knows what he's doing because he's got the reviews and previous customers to prove it. His turnaround time of course varies based on the work load but in this case he resurrected a vintage 1970s Hamilton Chronograph G in record time and boxed and shipped it with tracking before I knew what was happening. Can't say enough about Mike and his craftsmanship but hey, don't cramp him, okay?!

You usually want a place that's reliable, fair prices and above all, honest. This young guy is also…read morea stand/up nice guy that is behind an underrated sign that just says "watch and jewelry repair." Bring it. Any brand... great service.

The watch repair department was amazing! The guy who worked there was so quick and efficient, and…read morehe went above and beyond! I came in to get a few links removed from my watch, and he saw my wedding band and engagement ring were both dirty. He cleaned them for free! Thank you so much!

Abe is professional and kind. Great service and best price…read more My new jeweler Free parking and always a pleasure to work with

I've been coming to Abe for years now. Abe is a trusted jeweler and now friend! Ever since coming…read morehere for my wife's engagement ring i have been back multiple times for wedding bands, gifts, cleanings and just to say hello. Service: As someone that knew nothing about jewelry originally, i immediately felt comfortable with Abe. He sat me down and educated me before making any decision, which is exactly what i would hope for when making such a large financial decision. He is a trusted individual that always has the customers best interest at heart. He was not pushy - he gave me the best price possible - and made sure i felt comfortable and happy throughout the entire process when picking out an engagement ring. When picking out wedding bands he spent hours with us making sure everything was exactly what my wife and I wanted. As a guy, who never wore a ring before, he showed me not only whats popular but he was nice enough to model every ring for me on his own hands, which gave me a better idea of what I'd look like with it on my hand. Seriously - next level customer service. I have sent multiple people to Abe at this point and every experience has been wonderful from all the feedback i have received. Abe is such a nice guy and i would highly recommend stopping by his shop, i promise, you wont be disappointed. This guy has produced beautiful products for so many people i know - even hand designed custom designs. I wouldn't think twice about naming my first born son Abe, only problem is he would have some enormous shoes to fill.

Ryan made selling my gold jewelry an easy and efficient process. He explained as he tested the…read morepieces and I learned a lot. He was very pleasant to deal with.

I just got back from here and I cannot say enough positive things about this place!…read moreFirst off, they are SUPER nice and grateful for their customers. I went in to sell my tiny wedding band from my ex. It was sitting in my drawer for 4 years and I had completely forgot about it. Super tiny with like 1/10 k of diamonds. I was expecting to get $15 and he gave me more than double! I'm so happy I didn't go to a check cashing place to pawn it. When I walked in Ryan, maybe the owner, greeted me with a smile. He was more than happy to help me and spend time explaining things even though they were closing. I told him why I was there and he immediately gave me a mini Poland Spring bottle of cold water. Immediately I was impressed. That type of hospitality is HUGE​ in my book! He weighed it while talking to me and told me how much it was worth. Of course I took the $$$. The ring was garbage to me. While he was helping me I couldn't help but notice the GORGEOUS items they had for sale. Wow, just stunning.....and the prices were right! I urge you to check this place out. I can almost guarantee you'll be impressed. Support small local businesses vs big companies who mostly care about their bottom line instead of making customers happy. I will definitely go there if I'm looking for a nice piece of jewelry.

Fast Fix is a kiosk located near Lord and Taylor and right outside LOFT. They sell jewelry and do…read morejewelry/watch repairs while you shop. I'm impatient, so I got excited about the promise of immediate gratification. I brought Coach and Fossil watches that needed new batteries and a beaded necklace I wanted shortened/restrung on a Saturday morning. The young woman helping me seemed like she really didn't want to be there and wasn't very knowledgable about anything, deferring to another guy who was working. I didn't feel comfortable leaving my stuff with them but oh well, I had already committed. They were able to change the watch batteries in 15 minutes while I shopped nearby, and it cost approx. $30 for both. That was fine. However, they were not able to restring the necklace that day and told me they would call me that evening or on Monday. Ok, fine, I would have to delay my gratification. By Monday evening, I hadn't heard from them, so I called. They were like "Uh probably after 3 on Tuesday." I'm like ok, should I call or just come by? "Whatever you want." Wow, okay. On Tuesday I called after 3 as suggested, and the man told me it's probably ready. I was like dude, I have to drive almost 30 minutes to get it, and probably doesn't do it for me. He confirmed that my necklace was definitely ready. I went to go fetch it and was pleased with the result: they shortened my necklace from 18 to 14.5 inches and gave me the extra beads. When the employee rang me up, he charged me for both the watches and the necklace even though I had already paid for the watches. I did not have a receipt with me to prove it, so I'm glad he believed me. The restringing cost $18. So overall I was happy with the result but OMG the customer service. I don't know if I'd come here again for jewelry/watch repair.

If you would like your watch fixed at a high rate and very unacceptable customer service, this is…read morethe place for you. I would like to start by saying that I make my living in customer service and I have been pretty successful at it, probably because I know that I will not make a living if I do not have satisfied customers. I have been to this location (on first floor near Spencers) on several occasions. I really wish I could say that I had a pleasant experience on any of my visits. On my first visit, I entered the store and had to wait 10-15 minutes for an employee to finish his call on his cell phone. After the wait, he solved my issue and trust me I paid for it. On another visit, my intention was to ask if they can repair my Joe Rodeo watch. When I arrived there was a long line and no one at the register. So I walked up to the side window and very politely caught the attention of an employee to ask her this question. As she started to answer another employee very rudely interrupted her and told me I had to wait in line to ask a question. But the experience that shocked me the most was just the other day (which is the reason I am taking time out of my busy day to do this review.) I entered the store and after about 5 minutes a woman greeted me. I asked her to clean my watches because I was going on a business trip. She began to write up a slip and began to quote me a price (I have had it done there several times free of charge.) When I reminded her, she fulfilled my request and was very nice afterwards. BUT as I was waiting another employee comes from around the counter and proceeds to straighten up and wipe the counter right in front of me for about 5 minutes. As he began to walk away, I said "Hi sir, how are you?" He turned around and reluctantly greeted me. As he turned around I noticed his name tag read "MANAGER." Is it me or does anyone else see anything wrong with this picture? I am completely okay if a corporation is willing to employee reprobate people with negative outlooks on somethings as simple as just being polite and customer satisfaction. I will never step foot in any of these stores again. I am a very cheerful person and I do not want my day ruined after I leave this store, again. Stay away or you will have a very bad day!!!!!

Called ahead to check to see if they changed watch batteries. Dropped in to get a watch battery…read morereplaced, and the owner was immediately ready to make it happen in a few minutes. Delightfully fast service! No doubt our go to watch place going forward.

They are reliable and very knowledgeable. Their prices are good and their work is well done…read more Will come back when in need of a purchase or fixing of any piece. Good customer service.

Dropped off my cuckoo clock as the hands were loose and weren't always making it all he way…read morearound!! I was in no rush to have it fixed (which I told the owner) and it did take several months before I got the call to come pick it up BUT it was worth it!! My clock runs perfectly now and plays its lovely sounds right on time!!! I would highly recommend this place!!!

I am out-of-State, (NH) and UPS's my Seiko Model QXM116BRH Melodies in Motion Wall Clock to Paul G…read more on August 15th, received by him on 8/20/2025. It has now been over two months, and he will not answer my emails, texts, and phone calls to give me an update and price for repairs, etc. I now have no confidence in this person and feel as though I have been Scammed. I feel as though he might have sold my clock and will not answer my inquires. My disadvantage is living out of State but I did have a credible recommendation from a Seiko Company to contact this person for repairs. I would never recommend this Company to anyone for clocks or clock repairs. Patricia Hanley 65 Fordway Ext, Unit 1-204 Derry, NH 03038

My brother recommended this place. I called to see if they had the new Omega Speedmaster…read moreMoonwatch. I wanted to purchase this watch for my husband's 50th birthday in May. I spoke to David, he was very knowledgeable and answered all my questions. David followed up with me to let me know that the watch was still available. I scheduled an appointment with David to let him know I will be coming in the morning. Just note that this place is not open on the weekends and they are open late on Thursdays only. David was very helpful and patient with me, overall excellent experience from start to finish. Highly recommend The Timepiece Collection. My husband was so happy to own this iconic piece.

Fantastic buying experience from start to finish. Great communication, expeditious in…read moreprocessing/shipping, item as described. Worked with Jeffrey directly and couldn't have asked for a better experience.