The Jewelry Exchange - Hackensack

Ryan made selling my gold jewelry an easy and efficient process. He explained as he tested the…read morepieces and I learned a lot. He was very pleasant to deal with.

I just got back from here and I cannot say enough positive things about this place!…read moreFirst off, they are SUPER nice and grateful for their customers. I went in to sell my tiny wedding band from my ex. It was sitting in my drawer for 4 years and I had completely forgot about it. Super tiny with like 1/10 k of diamonds. I was expecting to get $15 and he gave me more than double! I'm so happy I didn't go to a check cashing place to pawn it. When I walked in Ryan, maybe the owner, greeted me with a smile. He was more than happy to help me and spend time explaining things even though they were closing. I told him why I was there and he immediately gave me a mini Poland Spring bottle of cold water. Immediately I was impressed. That type of hospitality is HUGE in my book! He weighed it while talking to me and told me how much it was worth. Of course I took the $$$. The ring was garbage to me. While he was helping me I couldn't help but notice the GORGEOUS items they had for sale. Wow, just stunning.....and the prices were right! I urge you to check this place out. I can almost guarantee you'll be impressed. Support small local businesses vs big companies who mostly care about their bottom line instead of making customers happy. I will definitely go there if I'm looking for a nice piece of jewelry.

Antiques & Collectibles Buyers

4.2

Konrad was a gentleman! A great guy, very knowledgeable and easy to talk to... I am so glad I was…read moreable to get in touch with him and to do business with him...

When I contacted Konrad about my military pins, he called immediately and asked for photos. I sent…read morephotos. Never heard another word. Sent a follow-up email. No response. This is intolerably rude. If you're not interested, at least say so.

J.E.T. Jewelry

4.5

(15 reviews)

I brought in a clock for repair. It came back perfect! They are very reliable, call when things are…read moredone! Quality merchandise....

I have nothing but high praises for J.E.T. Jewelry. For a daunting task such as getting that…read morespecial ring for that special someone, there is no one I would have trusted more than Tommy at J.E.T Jewelry. His endless patience and knowledge helped me design the most perfect ring from start to finish. I really appreciate everything he's done, and I would definitely would go back for those anniversary gifts Thanks for all your help!

Marsel's Jewelry

(14 reviews)

Called ahead to check to see if they changed watch batteries. Dropped in to get a watch battery…read morereplaced, and the owner was immediately ready to make it happen in a few minutes. Delightfully fast service! No doubt our go to watch place going forward.

They are reliable and very knowledgeable. Their prices are good and their work is well done…read more Will come back when in need of a purchase or fixing of any piece. Good customer service.

OKG Jewelry

(73 reviews)

Found OKG Jewelers on Instagram while looking for a local jeweler to set some diamonds into…read moreearrings for me and I'm really glad I did. Super friendly, great pricing, and really quality work. They have a lot of really nice stuff and make the whole process easy with zero pressure. Gary was awesome too -- you can tell he genuinely loves what he does and honestly makes me want to become a jeweler lol. Highly recommend anyone looking for jewelry, custom work, or repairs to check them out. They even sent me a thank you card! I'll definitely be back.

Amazing service w exceptional person attention to details in getting my family a professional…read moreJewelry appraisal, resize my wedding band when it got a little snug and replaced batteries on expensive watched.

Watch Repair Pro

5.0

(1 review)

David was very professional and knowledgeable. He fixed my watch on the spot and I walked away very…read moresatisfied with the whole experience. It started with a phone call and he was very helpful at the outset. I would highly recommend this business

From the owner: At WatchRepairPro.com, we bring unparalleled expertise in watchmaking and horology, specializing in…read morethe repair, service, and restoration of luxury timepieces. With years of training and hands-on experience, our skilled technicians ensure that each intricate detail is meticulously addressed. Whether it's a high-end Swiss watch, vintage collectible, or rare family heirloom, we treat every piece with the utmost care, precision, and craftsmanship. Trust us to breathe new life into your treasured timepieces with services that uphold the highest standards of the watchmaking world.

Jack of Jewels

4.3

(11 reviews)

Jack is an amazing guy who cares about all your needs and has good variety of items in his…read moreinventory. He buys gold, jewelry, diamonds, and silver as well. Parking is good since it's in a shopping plaza and for those with tastes in vintage jewelry he has those too. Come to him for anything and he'll take care of you.

Steve fixed (and also polished) my wife wedding band in time for Christmas. I can recommend his…read moreservices to everybody. I will come back for all my jewelry fixes and purchases.

The Village Timekeeper

2.7

(23 reviews)

Dropped off my cuckoo clock as the hands were loose and weren't always making it all he way…read morearound!! I was in no rush to have it fixed (which I told the owner) and it did take several months before I got the call to come pick it up BUT it was worth it!! My clock runs perfectly now and plays its lovely sounds right on time!!! I would highly recommend this place!!!

I am out-of-State, (NH) and UPS's my Seiko Model QXM116BRH Melodies in Motion Wall Clock to Paul G…read more on August 15th, received by him on 8/20/2025. It has now been over two months, and he will not answer my emails, texts, and phone calls to give me an update and price for repairs, etc. I now have no confidence in this person and feel as though I have been Scammed. I feel as though he might have sold my clock and will not answer my inquires. My disadvantage is living out of State but I did have a credible recommendation from a Seiko Company to contact this person for repairs. I would never recommend this Company to anyone for clocks or clock repairs. Patricia Hanley 65 Fordway Ext, Unit 1-204 Derry, NH 03038

Carbo Jewelers

(8 reviews)

HONEST business!!! I…read morecame in recently hoping to get my ring appraised. The KIND jewelry repair lady was straight forward with me. She confirms the citrine stone and diamonds on my ring is genuine and the setting was very nice. She didn't charge me for the verbal appraisal and recommended for me to skip the appraisal paperwork since my ring In particular is just not worth as much ($300-500 max). Sooo Rare to find a honest business jewelry business. This business has Multiple locations too. I called back recently to inquire about a ring resizing, and a gentleman told me they had another locations much closer to me in West New York, N called J "Continental Carbo Jewelers". I highly recommend this business to my friends and family. They are always happy to help!

I found this place on Google. I needed three batteries replaced. They were wonderful, professional…read moreand courteous. The owner (I believe) was so helpful and funny. He assisted customers in the most charismatic way. They have a lively staff who are also quite knowledgeable on the items they sell and that's always a wonderful thing! I plan on returning very soon. I saw some beautiful pieces. Thanks Carbo family ;) you guys ROCK!

Swiss Precision Watchmaking & Repair

4.7

(69 reviews)

Amazing service and so knowledgeable. They were able to fix…read moremy watch and my husbands watch in less than 10 min. In addition, their service fee was very reasonable. Overall, I was very impressed. (Thank you!) I highly recommended if you are looking for watch repair service

Charged me $100 for an estimate on what it would cost to repair a watch thats maximum value would…read morebe $1500... Their quote was close to $4000. Seemed ridiculously exorbitant. I threw $100 into the garbage.

Marsel's Jewelry

See more unrecommended reviews

(14 reviews)

They are reliable and very knowledgeable. Their prices are good and their work is well done…read more Will come back when in need of a purchase or fixing of any piece. Good customer service.

Watch Repair Pro

5.0

(1 review)

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Rich M.

5 years ago

I went to this store to look around and see their diamonds they had in stock. I did all the reading i could to try and ascertain some type of knowledge before going to the store. That day i was assisted by Steven, who was knowledgeable,eager, and friendly. I ended up purchasing a vvs2 1.55 diamond for a decent price and left somewhat satisfied with my purchase. Later that day i was still looking and found a vvs1 1.72 on their site. Early the next morning i called about the said diamond and Jennifer the store manager told me that they didnt have it in the store but she could order it for me and have it sent to the store. I was a little reluctant, thinking that there would be an issue because i had already purchased one the day before but luckily for me the jeweler wasnt in that day,so i didnt take my purchase home that day/ Fast forward one more day for it to be shipped from colorado. I get a call saying it had come in and i went to look at the stone.It was bigger and had better clarity and for $100 more it was a steal! That day i was very pleased and very happy with what i had purchased. i picked a setting and then i had to wait for the stone to be set, so i went across the street to eat and kill time while we waited. Finished eating went back unfortunately it wasnt ready yet, while we patiently waited i asked if we could just look at possible wedding bands. Then it dawned on me had to wait on the diamond to be set so we could look at how the band would look with the engagement ring.The stone was set and it came back.It looked amazing! This time Laden/Ladan assisted my fiance, not too sure which spelling is correct but she came back with 2 diamond wedding bands.Bought those 2 as well. Also informed me if i got it shipped i wouldnt have to pay taxes because i lived in Florida. In the end i had no buyers remorse and felt extremely lucky about how all the events transpired. I guess it was just meant to be, and that the diamond i ended up with, was meant to be on the hand of the woman i would spend the rest of my life with. I know the post is quite long but I did not feel,like I was being forced or pushed into a position to buy anything. It was rather refreshing and I had to write this review and thank every single person that assisted me and my fiance. I also was asked to move, because of another couple who was looking/purchasing something. Not a big deal, especially during these covid times. If it was or wasnt their protocol who cares... Making people feel safe and socially distanced was ok even if it took a whole 10 secs to walk 6-8 feet away to the other side to be assisted. THANK YOU JEWELERY EXCHANGE IN HACKENSACK IT WAS SINCERELY A PLEASURE! I look forward to doing business with you again in the near future! read more

Rosalie G.

15 years ago

Read the reviews posted by Paul M. and Andy H.and for the life of me I cannot understand where these two gentlemen are coming from. In the past year I have made two purchases from " The Jewelry Factory" in Hackensack, N.J. and am very satisfied with both purchases and the way my wife and I were treated by, what we can only describe, as a very friendly and informed staff. Although we did have a problem with a broken post on the ring we purchased a year ago the Jewelry Factory folks made it right at no extra charge. What else can a customer/s ask from a business establishment? In both instances the appraisals on both Items far exceeded the amount we paid for them. What's not to like about that? The appraisals were made by a registered "gemoligist" located several hundred miles from the Hackensack store and had no knowledge of where we made the purchases. Perhaps Paul M. and Andy H. were at another Jewelry Factory in another Hackensack, NJ. Phil & Rosalie G. read more

Tat G.

215

8 years ago

This has been the third experience that my fiancé and I have had with this company and location. The first time I came in was pick out my engagement ring with my best friends for my beautiful fiancé. Jennifer was patient and guided us through the whole process that still this day my fiancé raves about how beautiful her ring is. Little did I know that my fiancé went to The Jewelry Exchange as well and picked my ring too. Which I absolutely adore. And today we went together to get our wedding bands. Jeremy was excellent in helping us pick out what we wanted and what looked best and also helped us out without breaking the bank! Thank you again to you guys for helping with our lifetime choices. Jennifer Jeremy Navid Edith and the rest of the team. Thank you!!! read more

Mark C.

6 years ago

I had a absolutely great experience with the assistant manager Steven on 1/12/21. He displayed great professionalism, patience and attitude. He was excellent with catering to our needs by trying to stay within our budget and and helped match of several types of rings we was looking for. He is great a example of providing customer service. He should have trainer for new employees.along with a raise. Manager Jennifer was also great assisting in negotiating a fair price that was close to our budget. She with Steven to offer the best prices that your corporation would allow. Both of them should be allowed to negotiate a little better price to attract more customers. It would promote more recommendations to your stores. We came from nyc. read more

Michael P.

8 years ago

Absolutley amazing experience. Beverly was the lady who helped me. She was so helpful. She was able to get me exactly what I wanted for my future fiancé. I gave her my budget and she was able to get me a ring for my future fiancé above what I wanted for the price I wanted. I have been to so many jewelers and they usually just try to sell u anything at any cost without caring. Beverly was completely different and gave me great advice. Ashely also assisted me they were both from California and I couldn't have had a better experience. I can't thank them enough for the halo they gave me and there honesty with helping me get what I want. I would recommend this place to anyone looking for good honest people who care about there customers. read more

Candice H.

8 years ago

Been traveling over 2 years to the jewelry exchange. All the staff were courteous and helpful but we had the pleasure of being helped by a young well mannered Helpful gentleman named Navid. We had such a hard time picking out the perfect wedding bands that matched my ring. Navid made it so much easier with his expertise. We came back a year later for Valentines Day and he recommended the perfect birth stone ring that just happened to match a pair of earrings my wife got me for my birthday. The prices were great compared to other jewelry places and we would highly recommend anyone to them looking for quality diamonds and jewelry. Thank you Hackensack Jewelry Exchange!!! read more

Jarmila K.

5 years ago

Albert and Rene were wonderful. Rene helped my son pick out a gorgeous engagement ring within his price range...its stunning. And Albert was great help with helping me find beautiAlbert and Rene were wonderful. Rene helped my son pick out a gorgeous engagement ring within his price range...its stunning. And Albert was great help with helping me find beautiful diamond stud earrings! Also in the price I was looking to spend. I'm so happy I finally came to the Jewelry Exchange!!! I highly recommend coming here!ful diamond stud earrings! Also in the price I was looking to spend. I'm so happy I finally came to the Jewelry Exchange!!! I highly recommend coming here! read more

Racquel C.

513

8 years ago

Have been to many jewelry stores but The Jewelry Exchange totally exceeded my expectations. Not only was there a huge selection of merchandise, the customer service was out of this world. Many sales people can be pushy and overbearing but not today. Had the pleasure of working with Beverly and Ashley who were both out going, knowledge about the merchandise, and made me feel like i wasn't just another sale. I felt comfortable to shop and was not rushed to make a decision which is huge because shopping for jewelry because it could be time consuming . This store will definitely be getting more of my business and recommendations ! read more

Sam A.

15 years ago

My fiance and I had a wonderful experience at the Jewelry Factory in Hackensack. The staff was extremely patient and helpful and we were NOT easy customers. We purchased a diamond and a stone and had it set the same day, while waiting. We then came back to have it sized for no extra charge. We came back again a week later to change the band completely and they honored the credit for the exchange and did not charge us anything to reset the new ring. The customer service was wonderful and truly made buying the engagement ring effortless and pleasant. We both HIGHLY recommend this store to anyone looking to get engaged. C & S read more

Rose M.

7 years ago

Currently at the jewlery exchange in Hackensack to purchase a diamond tennis bracelet! We have been diligent in our search for the perfect bracelet since Christmas time. Lawrence approached us asking what we were and looking for. He showed us different styles of bracelets as well as different cuts of diamonds. He was extremely helpful and did not pressure us in anyway to make our purchase. Needless to say I am leaving the exchange with a 14k white gold bracelet with a channel setting with a total of 4.12 diamonds at a fantastic price and quality. Thank you Lawrence for your wonderful customer service. We will be back! read more

Adrian F.

8 years ago

So we walked into this store with zero intentions in purchasing a ring of any sort. But the brilliant service from Jennifer and Big J inevitably guided us towards rings that literally took our breath away. The environment, in it of itself, could make even the most anxious of people calm. Thank you to the team that brought the largest of smile to my fiancé's face and warmth to her heart. Their dedicated team even extended their business hours to cater to our "we want it done now" attitude. I will absolutely be recommending this store to all of my friends and family. Once again, thank you for all you've done for us. read more

Lisa B.

14 years ago

We are purchasing our wedding bands from This store. I have to say IT HAS BEEN A VERY SMOOTH PLEASANT EXPERIENCE. They did not pressure us into more expensive rings. Our salesperson did not pressure us at all. She was very informative and let us try on many styles. I am looking forward to purchasing more from them. The 6 month layaway is extremely relevant in this economy. THE other reviews are NOT up to date. GO AND CHECK IT OUT. We are educated consumers and had been to three other stores before coming here. This was the best by far. They have everything. No pressure. Very friendly. I HIGHLY RECOMMEND. read more

Yesenia Isabel R.

7 years ago

I am the most happiest woman on earth. I have dreamed of a an engagement ring all my life.. who ever says dreams do not come true. My partner for 17 years now finally made this fairytale happen!! On September 25th 2019 he proposed. I am delighted thrilled and excited to wear my beautiful engagement ring from the Jewerly Exchange from New Jersey. We live in Miami, Florida he was working at New Jersey comes home with this wonderful surprise after not seeing each other for 2 months & 10 days. Here I am still heart pounding over my thank you the Jewerly Exchange thank you Leo I love you baby Yesi read more

Coco V.

8 years ago

First time here & had a wonderful experience. Prior to walking in, my boyfriend & I prayed as we always do. He led the prayer & asked our Heavenly Father for guidance & if it be his will, we wil have accomplished what we came here for. He also pray that the salesperson that would be assigned to us would not be a wolf but a lamb lol. And to say the least, we did get a lamb and ironically she had the same name as one of his sisters... Nothing further to say except thank you Heavenly Father. And a big thank you to Edith for being so patient and taking her time working with us read more

Jay C.

7 years ago

This is my 2nd time coming to the Jewelry Exchange this month! This time I came to get my fiancé's birthstone that comes in a necklace and earring set. I walked in and it was pretty crowded due to the fact that Mother's Day is tomorrow. I was immediately greeted and assisted by Lawrence who pointed me in the right direction, he even helped me pick something better than I had in mind at a better price! Jennifer was also very helpful as well. Every time I come here I'm met with a warm greeting and service that isn't pushy. When you come, ask for Lawrence, Jennifer or Edith! read more

Gwen G.

8 years ago

This place is so awesome!!! There was an issue with my ring, and the manager Jennifer immediately helped me solve the problem. She had an associate Jeremy to assist me. He was very helpful. An associate Ian came over to help me find a ring I was looking for and boom!....he found one, 1,2,3! There was another associate Lawrence, who saw a ring that was even even better and I was so happy. Jennifer, Ian, Lawrence and Jeremy were so amazing to work with! This is definitely a place to go to find great quality service and jewelry! Thanks guys you Rock!!! read more

Natalia K P.

8 years ago

Highly recommend the Jewelry Exchange. My fiancé bought my engagement ring here and when we needed wedding bands we went to a few different jewelers before he took me to the jewelry Exchange. Not only were their prices way better then the other places we went but the service was exceptional. Jennifer and Navid helped us find exactly what we were looking, and made us feel very comfortable. Some other jewelers were very pushy trying to sell us rings that were above outside our budget. If you are in need of rings this is the place. read more

Mitch M.

10 years ago

This place is terrible. A complete joke! Nothing like the TV advertisements. I went there last week and was amazed at how poor the quality of the merchandise was. The sales guy was actually trying to sell me a bottom of the barrel, garbage quality diamond that was yellow and passing it off as a quality people look for. I would never recommend this place, I should have listened to the other reviews on here and Facebook which are all negative. Do yourself a favor, there are plenty of better quality places out there. read more

Sherrie G.

8 years ago

The most wonderful experience buying jewlery ever! Navid was extreme helpful and patient. He showed me anniversary rings in my price range and found the perfect one that matched my Engagement ring perfectly! Edith and Kasiah were also very friendly and helped make my shppping experience delightful. I was never pressured into buying or even looking at rings above my price range nor was I shown other items more than my original price. I will be returning soon. Thanks for making my Vow renewal even more special!!! read more

Blessed B.

8 years ago

This is my second time in his location. I love that they have parking in the rear of the building. Steven is awesome! He is friendly and knowledgeable. He helped my dad a few months ago with a wedding band purchase. Today I came in to purchase a wedding band and he helped to design the wedding band of my dreams. I am beyond excited and can't wait to see the final results! Update: picked up my custom wedding band it's beautiful and compliments my engagement ring perfectly! Thank you Steven Y.J.B. read more

The Jewelry Exchange - Hackensack - jewelry - Updated August 2026

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Ryan made selling my gold jewelry an easy and efficient process. He explained as he tested the…read morepieces and I learned a lot. He was very pleasant to deal with.

Unique Gold and Diamonds

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(32 reviews)

I almost cried (of joy) when I got my ring back…read more So let me start from the beginning. I reached out to various jewelers about wanting my old engagement ring (over 10 years old now) soldered. They were from the start honest and straight to the point. I finally was able to pop in and have them look at my ring to see if possible. They told me yes, left it with them, and to come back the following day. When I got my ring, which again I have had since my now husband proposed back in 2013, it looked fresh and new (the same way it did back then). The soldering looks amazing and the ring feels great. Thanks again for superb service.

11/22/25 was Looking for a jeweler to resize 14k engagement ring quickly and happened upon this…read morestore with good reviews online. Called and asked if on-site work was done and if possible same day as well. Mike's answer was yes and to be sure to bring the finger along with the ring to ensure it was right sized this time. Lol Arrived to find Fazal most accommodating and also a warm welcome from Boone the dog! Lovely to deal with and excellent work done in little more than an hour. Highly recommend!

Heart of Gold

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Abe is the Best . We have been doing business with him for years .Has a beautiful selection and…read morealso will help you design if he doesn't offer it

The service is great. I have bought beautiful jewelry at great prices. There is a great selection…read moreof jewelry. I needed an appraisal and Abe did it for me on the spot. I highly recommend going to see what they have for you.

Palisade Jewelers

4.7

(37 reviews)

As I was walking past the store, I noticed some pretty items in the window that caught my eye. I…read morecalled and asked for some prices and they were very reasonable. I noticed that they have a large selection of eclectic pieces of fine jewelry and watches.

I recently had an amazing experience at Palisade Jewelers, when helping a friend/family member…read moredesign an engagement ring, for their now fiancé. We worked with Ron and Ebru, and they book took the time to listen to what he wanted, what he envisioned and worked within his budget. They were able to design his fiancés dream ring and had it done quicker than we expected. The ring is stunning and his fiancé is overjoyed, as the ring is more gorgeous than she could have imagined. 10/10 recommend Palisade Jewelers as you are treated like family.

John Michael's Estate Jewelry

4.7

Had previously dealt with the gentlemen regarding my mom's jewelry, so when the need again arose,…read moreno hesitation returning. John was professional and gave me a very accurate appraisal of the jewelry I presented. Totally recommend this business.

great place. I had the pleasure of meeting Tony this time I went to sell some gold I had. I have…read morenothing but great things to say about this business. very helpful honest and all around great place. thank you so much for always being so professional honest and kind

Paradise Jewelry

3.8

(10 reviews)

I appreciate when sellers list prices on their page. I reached out asking if their jewelry could be…read moreresized and they did what I had requested. Always responsive to my questions and concerns. Swift delivery (2-day FedEx with signature). Would definitely buy more jewelry from them. *Note: gold prices are going up, be mindful of a price listed to change the next day*. Bracelet is in 21kt yellow gold.

Great customer service thank you for your service wish you guys best success on your businessread more

Paramus Jewelers Exchange

3.5

(18 reviews)

Go see our friends, Danna or Eddie Yildiz! Great people great service . Been going to them for…read moreyears and have recommended to all friends and family

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