I went in to get my AC serviced. It felt like my car ac wasn't blowing cold. They did a diagnosis…read moreand found out that it was fine and it did blow out cold air. Anyhow, he could have easily charged me for the service and I wouldn't have been the wiser. I of course had to pay for the diagnosis, but he applied a coupon for $40 and I walked away paying almost nothing for it. He treated me with respect and honesty and I really appreciate that.

I'm EXTREMELY grateful to PepBoys and Andrew, in particular, for taking such great care of me. I…read morewas running errands and turned a corner and suddenly heard a very loud noise and new something was wrong. 20 seconds later my tire light came on. Thank goodness I was literally 1 block from PepBoys. I turned into the parking lot, jumped out of the car and had a completely flat tire. Andrew helped me right away and provided excellent customer service. I mentioned that I had an all-wheel drive car (Honda CRV) and the last time something like this happened I needed to replace all 4 tires, not just one. He tested the tires and knew they were not very worn (which was correct) and recommended replacing 2 (not 4) due to the measurements, but I wanted all 4 tires to match and asked for an estimate for 4 tires, which was about $750. Ugh!! After waiting a short while in the waiting room, Andrew came back to tell me that the flat tire was salvageable. What the heck!!?? He said the tire popped from a nail, which meant it could be fixed (FYI: my previously popped tire was a huge gash from running into a curb, which could not be fixed). End result: The initial $750 estimate, turned into $21 out the door. Just wow! I was soooooo happy. PepBoys could have just replaced all 4 tires, which is what I asked for, and I never would have known a thing. $750 gone like that! But they saw it wasn't necessary and brought it to my attention. I swear I will never go anywhere else. Pep boys is my ride or die now. Thank you so much, to Andrew and to the whole PepBoys staff. Now this is how you do business. WITH TRUST!! You now have a customer for life!

Excellent! James helped us with our new battery purchase and installation. We were in and out in 10…read moreminutes. He was friendly and extremely professional.

Absolutely! Super employees, knowledgeable & people savvy. Erika & Marcos are keepers! Thank you -…read morereminds me there are angels among us!

Terrible customer service! I've been going to this location for over 20 years and this was the…read morefirst time I was told to go find it myself on an aisle. I felt so affronted by this that I went across the street to Auto Zone. They greeted me at the door, looked up what I needed and then said wait here I'll go get it for you. WTF O'Reillys?

This location Rocks! Special thanks to Taylor, and Andy! Taylor is an Expert on cars, she is an…read moreexcellent Manager! She got me on the road again. Andy is the kindest ever. Everyone there is amazing and knowledgeable. Definitely recommend

Elijah W. was beyond helpful! he's the best at putting in more oil! make sure to ask for him for…read moreall your auto needs!

The girl on the phone was so rude I don't even want to go in there. On the autozone website it…read moresays they deliver batteries so I just called to ask if they do it from store and website and she just said no and hung up on me

Came into Napa very irritated from other auto parts stores selling me incorrect parts for my car…read moreand giving me the run around. Came in with low hopes and a very irritable mood. Jon helped me out and went the extra mile to source the correct part for me, it was not the easy route by any means but he took the time out of his day to make sure I left with the correct part which is x10 more than the other stores would do for me. Made my day. Very knowledgeable about vehicles, I don't care what it takes keep this man and give him a raise. Very friendly and has great customer service and vast knowledge of vehicles. Promotion needed for him!

Great business to get your auto parts from and the customer service is top tier I don't not have…read moreany complaints

We bought an alternator today and it was broken upon going to install it. We paid 290 bucks for…read morethat. Now we can't get to work and they are closed tomorrow. How is this right? The guy on the phone also got me said it was 205 and when we returned the old one we would get 61 back. However when we got there he said 288 or something and when I questioned it they said when I get the 60 back it will be 205. I said let's just pay cause I didn't want to go somewhere else even though I had found cheaper someone was already coming to install it. This isn't okay and we better get a refund.

We were stranded at a gas station near them and they brought over transmission fluid for us. They…read moreare awesome.

Wow! Great little store with amazing service! The owner and his crew were awesome! Very helpful…read moreand full of information

I called ahead in search of a car battery for my friends honda. Rob was the one who answered and…read moretalked me through everything I was going to need. I came in and we got straight to work. He answered all my questions thoroughly and was entirely transparent the entire time. I'm not too confident with car things and have had bad experiences elsewhere so I was a little nervous but Rob was patient and helpful by explaining things very clearly. We went through so many different battery options as the car had some work done and complicated the process. Rob was patient and genuinely kind. Rob, I hope you're reading this. Thank you for taking the time to answer my questions and met us where we were at with price, warranty, and everything else. I hope you get a dang good raise! You deserve it!

Britney is literally the best ! She went out of her way to help me with my car and changed my air…read morefilter and oil!! Go to her she will help you with everything!!!!