Extremely disappointing customer service. I visited the store to return an item but was told they…read morecouldn't process it because I didn't have the receipt. I explained that I wasn't provided one at the time of purchase and that my phone number was given instead. The associate claimed there was no record under my number. When I asked if they could look up the transaction using my card, I was told to go back to the original store where I purchased the item. This response makes little sense, as a company-wide system should allow any location to verify purchases regardless of where they were made. Instead of being helped, I was dismissed without a real solution. For a brand that prides itself on customer service, this experience was frustrating and unacceptable.

I came here by myself on 10/24/21 as the dude was unavailable to help his Damsel in distresss xD…read morebut luckily they have people like Jesus to help in areas I'm lacking! Upon entering I was greeted. I walked around not knowing what I was doing so I did ask for help and Jesus came to the rescue! It was suppose to rain and my wipers are totally shot. Like totally gone the summer heat destroyed them. Jesus did his job by trying to find the best fit for me and since my car is a newer model it takes a rare wiper. We thought we found some and he gave me a $10 discount off my purchase since I only had one brand to choose from :( Jesus informed me it is a strategy that dealers are doing so we ONLY get or needs done with them and not places like O'Reilys. So we went outside and realized the Driver side was a perfect fit however the passenger window wiper was not the one I needed so we went back inside to search for a compatible window wiper but there was none in stock. He did inform me that the Clovis location had it in stock and called they literally sold their last make of the wiper a few days a go. All places were out of stock and I really didn't want to driving all over Fresno/Clovis for one Wiper xD so he asked me what I would like to do since I already paid for it. I just went agreed and had his order the one passenger wiper which he said it would be delivered by Friday 10/29/21 and will call me once it is in. He also gave me a deal once again!! Great service this is why I LOVE O'Reilys. He said I should be good for the rain as "All you really need is the driver side" which he was right as the next day it poured and my driver side wiper was totally there for me! I got a call on Friday 10/29/21 around 10am from Jesus informing me that the wiper came in and I can come in anytime to get it installed. Since I was at work the only time I could come in was after work. I arrived and James helped me out and installed my wiper in less than 2 minutes and I was on my way! The customer service is amazing here and the staff are very friendly. This is my favorite location to get my car needs done as I was coming here when they barely opened back in 2012 or 2013 as the whole plaza was new and empty! Overall, I recommend this location! Thank you!!

I'm EXTREMELY grateful to PepBoys and Andrew, in particular, for taking such great care of me. I…read morewas running errands and turned a corner and suddenly heard a very loud noise and new something was wrong. 20 seconds later my tire light came on. Thank goodness I was literally 1 block from PepBoys. I turned into the parking lot, jumped out of the car and had a completely flat tire. Andrew helped me right away and provided excellent customer service. I mentioned that I had an all-wheel drive car (Honda CRV) and the last time something like this happened I needed to replace all 4 tires, not just one. He tested the tires and knew they were not very worn (which was correct) and recommended replacing 2 (not 4) due to the measurements, but I wanted all 4 tires to match and asked for an estimate for 4 tires, which was about $750. Ugh!! After waiting a short while in the waiting room, Andrew came back to tell me that the flat tire was salvageable. What the heck!!?? He said the tire popped from a nail, which meant it could be fixed (FYI: my previously popped tire was a huge gash from running into a curb, which could not be fixed). End result: The initial $750 estimate, turned into $21 out the door. Just wow! I was soooooo happy. PepBoys could have just replaced all 4 tires, which is what I asked for, and I never would have known a thing. $750 gone like that! But they saw it wasn't necessary and brought it to my attention. I swear I will never go anywhere else. Pep boys is my ride or die now. Thank you so much, to Andrew and to the whole PepBoys staff. Now this is how you do business. WITH TRUST!! You now have a customer for life!

I scheduled an appointment to have my check engine light ran and came all the way over for the guy…read moreworking the counter to tell me that he didn't have anyone working that could take a look at my car. This is the worst auto center I've ever been to and will not be coming back.

This location Rocks! Special thanks to Taylor, and Andy! Taylor is an Expert on cars, she is an…read moreexcellent Manager! She got me on the road again. Andy is the kindest ever. Everyone there is amazing and knowledgeable. Definitely recommend

I came in looking for some help, but unfortunately had a very unpleasant experience. The employee…read morewho assisted me, Michelle (or Misha), was quite rude and seemed impatient when I asked questions, even though I was genuinely trying to understand what I needed. At one point, she rolled her eyes, which made me feel uncomfortable and unwelcome. Because of this interaction, I chose to leave and will not be returning.

Daniel was very helpful. I was given a $1300 repair quote by Midas on Blackstone.. I was going to…read morebuy the parts and have family help fix it for cheaper instead. In the midst of buying the parts, Daniel helped me realize I had been very much "upsold" by Midas. This $1300 job really only needed a $20 fix, if that. Will be going to Autozone now for any check engine lights or needs! No more Midas... Thank you Daniel!

Elijah W. was beyond helpful! he's the best at putting in more oil! make sure to ask for him for…read moreall your auto needs!

Came into Napa very irritated from other auto parts stores selling me incorrect parts for my car…read moreand giving me the run around. Came in with low hopes and a very irritable mood. Jon helped me out and went the extra mile to source the correct part for me, it was not the easy route by any means but he took the time out of his day to make sure I left with the correct part which is x10 more than the other stores would do for me. Made my day. Very knowledgeable about vehicles, I don't care what it takes keep this man and give him a raise. Very friendly and has great customer service and vast knowledge of vehicles. Promotion needed for him!

We bought an alternator today and it was broken upon going to install it. We paid 290 bucks for…read morethat. Now we can't get to work and they are closed tomorrow. How is this right? The guy on the phone also got me said it was 205 and when we returned the old one we would get 61 back. However when we got there he said 288 or something and when I questioned it they said when I get the 60 back it will be 205. I said let's just pay cause I didn't want to go somewhere else even though I had found cheaper someone was already coming to install it. This isn't okay and we better get a refund.

These guys always have the parts I need. in my experiences the dealership is always higher, and in…read morea recent repair the dealer said they could have the part in 3 days.

We were stranded at a gas station near them and they brought over transmission fluid for us. They…read moreare awesome.

Wow! Great little store with amazing service! The owner and his crew were awesome! Very helpful…read moreand full of information

I called ahead in search of a car battery for my friends honda. Rob was the one who answered and…read moretalked me through everything I was going to need. I came in and we got straight to work. He answered all my questions thoroughly and was entirely transparent the entire time. I'm not too confident with car things and have had bad experiences elsewhere so I was a little nervous but Rob was patient and helpful by explaining things very clearly. We went through so many different battery options as the car had some work done and complicated the process. Rob was patient and genuinely kind. Rob, I hope you're reading this. Thank you for taking the time to answer my questions and met us where we were at with price, warranty, and everything else. I hope you get a dang good raise! You deserve it!

Britney is literally the best ! She went out of her way to help me with my car and changed my air…read morefilter and oil!! Go to her she will help you with everything!!!!

The level of customer service was not only above and beyond, but it was something that caught me…read moreoff guard for an AutoZone. It was something that I would've expected from a four or five star resort. I called looking for an alternator for my truck and they didn't have it in stock. I would've thought my experience would've ended there because I'm sure the store is busy however it didn't Eddie Vivales continue to call around for me to multiple locations until I was completely satisfied and my needs were met . I'd like to take this opportunity to tell them thank you very much. Your customer service was above and beyond.

1 star service. Minnie was stand offish and very unpleasan. She shouldnt work there if she doesn't…read morelike her job