I'm EXTREMELY grateful to PepBoys and Andrew, in particular, for taking such great care of me. I was running errands and turned a corner and suddenly heard a very loud noise and new something was wrong. 20 seconds later my tire light came on. Thank goodness I was literally 1 block from PepBoys. I turned into the parking lot, jumped out of the car and had a completely flat tire. Andrew helped me right away and provided excellent customer service. I mentioned that I had an all-wheel drive car (Honda CRV) and the last time something like this happened I needed to replace all 4 tires, not just one. He tested the tires and knew they were not very worn (which was correct) and recommended replacing 2 (not 4) due to the measurements, but I wanted all 4 tires to match and asked for an estimate for 4 tires, which was about $750. Ugh!! After waiting a short while in the waiting room, Andrew came back to tell me that the flat tire was salvageable. What the heck!!?? He said the tire popped from a nail, which meant it could be fixed (FYI: my previously popped tire was a huge gash from running into a curb, which could not be fixed). End result: The initial $750 estimate, turned into $21 out the door. Just wow! I was soooooo happy. PepBoys could have just replaced all 4 tires, which is what I asked for, and I never would have known a thing. $750 gone like that! But they saw it wasn't necessary and brought it to my attention. I swear I will never go anywhere else. Pep boys is my ride or die now. Thank you so much, to Andrew and to the whole PepBoys staff. Now this is how you do business. WITH TRUST!! You now have a customer for life! read more

I scheduled an appointment to have my check engine light ran and came all the way over for the guy working the counter to tell me that he didn't have anyone working that could take a look at my car. This is the worst auto center I've ever been to and will not be coming back. read more

Terrible service. My SECOND Pep boys stop today. Clearly they do not have enough staff scheduled. The front desk person was rude and offensive. A tire guy who tells you he DOESN'T KNOW WHAT TO DO WITH A SCREW IN A TIRE. He cannot help me. I would give a zero rating if it were possible I went to Les Schwab (next door) who met me with a smile and got right on it. There is a message here, go to Schwab read more

Had an 11 am appt for (1) new tire...Showed up at 2:30 after being told it would on be an hour and half...My car was in the parking lot and still no new tire. I was told they were waiting on a bay to become available....odd I parked my car in front of a bay at 11 that was finishing up on a car. I should have learned after my first experience making an appointment to get a new battery which ended up with a 3 hour wait. Lesson learned...Never again. read more

Took my car in today for the oil change. I made my appointment a couple days ago for an 8 AM appointment today. The young man working the counter was super polite and greeted me with a smile as soon as I walked in. I got my car registered really fast. I decided to wait there for my car to be done. My car was done in a pretty reasonable amount of time, same amount of time as it would've been if I would've taken it to the dealership for my oil change. They have a cute little waiting area. Everything was done to my liking and at a reasonable price. I would definitely go back again. read more

Went in for a simple tire rotation for my Tesla. Nothing fancy. Quick job. I did not have an appointment. At the desk the receptionist had told me it was gonna be around an hour wait. I was good with that. What happened, was vastly different. Nearly 3 hours later my car hadn't even been touched. In fact the lady that came in behind me also with no appointment requesting a full on oil change managed to get serviced and completed before I decided enough was enough. All I kept hearing from the receptionist and what I'm assuming is the manager was that my car was next. Bullshit... That never happened. I simply asked for my keys and left, no apologies, no nothing.. This was my first time here and with how things were handled it'll certainly be my last. Thanx for lack of service. Honestly 1 star is still to high of a rating. read more

Bad service, if you go over there one time you definitely gonna go back to fix it at least twice I'm saying that because I've been there for more than one thing and every time I go there I gotta spend more time bringing my car back to resolve there, technical issues , Disrespectful manager read more

I just want to start this review by saying my expectations going in were pretty low. Because most auto/tire shops that I've experienced have been less than stellar. (Unfair...I Know) Well, this Pep Boys location superseded the standard when it comes to customer service, cleanliness, execution & efficiency! I went in for a simple car inspection. I notice sometime in the auto industry if it's not a big job, customers tend to get rushed sucky service. Not this time. From jump I was acknowledged, quoted a time frame (which was met) & treated like a valued customer even though I wasn't spending a large amount of money this time. I truly appreciated that. So when it comes to the big job, I will definitely go back to this location. Shout out to Alex who was extremely courteous and professional over the phone and in person. Five stars & thank you for the great service! read more

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I don't think I'll ever be satisfied with any mechanic place I go to. I use to go to the dealer to get my car service or my the dude I was with would hook up my Princess Mobile but since those two options are out, I turn to Pep Boys. Over the years Pep Boys has not been very consistent and reliable. I told myself I would not come back to a Pep Boys in 2013/2014 as they were not consistent with their oil change prices and customer services was poor. However, I have had 90% good experiences recently from 2017 to present. 10% is them telling me to show up at 7am making an appointment to get my car serviced but no one is there really until 7:30 or later. Not a big issue but I'm a self centered Milleniel who hates waiting. Raul, I believe his name handled my situation like a champ. Great customer service and gave me a nice discount. He informed me that their technicians come in at 7:30am and doesn't know why some one on the phone put me down for an appointment at 7am, I don't know why either. But Raul, provided great service and even educated me on my poor car, he even took me back to my car to see why the work needs to be done on my car. First time I had such treatment. Pep Boys definitely needs too keep him around. I will be back :) and I would recommend to give them a try. Raul informed me my car will be around 1pm (I like to stay and not leave so I had my work in tow). However, Lester the service tech had it done around 10:30am which caught me off guard. Raul took my payment and informed me he would give me a call when it is time for an oil change again. 5 thumbs up!! I am a happy camper even my wallet is happy too! read more

Decent service but overpriced. I went to Pep Boys to replace a new battery. They charged me $403.74 for parts (the battery) and $25.99 for labor. The battery was from AutoZone, so I checked the price for it at AutoZone. With taxes, sale fees, and so on, the battery only costs $285.87. So it took me an extra $117.13 to get a new battery at Pep Boys, which was over 40% more than the retailer's price. And I know they can get a better deal than this price. Furthermore, it was even more expensive than the battery from Hyundai parts $372.84 (a different model of battery though). I understand there must be other indirect costs to run a business and provide service. I got good service here, but I don't think it is extraordinary that deserves such a high cost. For other customers: check the price before your visit. read more

I made a appointment 2 days ago for a noon Tire Rotation ( guy at counter yes it's recommended that you make a appointment) it's been 2 hours and they still haven't even started on my truck, why make a appointment ? I could have just should up here before opening and been home by now, bad service read more

Pep Boys - Been waiting for two hours!! They haven't even touched my truck !!!!! - Tires Near Me - Fresno, California

Ordered a set of tires online to be installed at this location. The earliest appointment online was a week away and I needed the tires before then. I called the location and the person was able to offer an appointment two days later. All was well until I arrived for my appointment. I was told they didn't have the tires in stock. After expressing my unbelief that they would make an appointment and not be able to fulfill it, the counter person offered to send his runner to pick them up. There was nothing else he could do. I am forced to accept this as I need the tires and cannot go somewhere else. There is a customer service number on the order receipt. I called to ask for a remedy to the waste of my time, but all I got was "it takes 1 to 5 days to fulfill an online order. " I wouldn't recommend Pep-boys. read more

So..I was essentially scammed out of 500 dollars..had an a/c leak..couldn't find it, ac stopped working 3 days later, took it back the next week, and they found a leak. 2 days after that my ac died again another leak was found. So 500 dollars, 3 trips and over 9 hours total sitting and waiting. When I could have spent less if they did their job correctly..office staff is rude. When I complained, I got hung up on. Never going there again. And I will tell everyone I know how they scammed me and their incompetence. I only went there cause my regular place doesn't do a/c read more

I called Pepboys yesterday to ask if they can fit me in at a convenient time for me to get my overdue oil change done as well as an alignment and they were able to schedule me in! The service took about 45 minutes. Wow! So quick. I was so happy. Manuel and his teammates were very nice, professional and efficient. Thank you guys I will be back. read more

If you are a young woman, PLEASE GO WITH A MALE. I should have kept my business in La & took that 3 1/2 drive instead of dealing with this place. Fraudulent behavior is practiced here & I would advice anyone that steps foot in this place to think twice about it. The mechanics worked on my car changing my spark plugs prior to performing a diagnostic test! I didn't even know if my spark plugs needed to be changed! I told the manager Blane that I may need my spark plugs changed but I didn't know Forsure so I needed a diagnostic test to specify the problem. Since changing my spark plugs, ignition coil and doing a fuel injection, I've revisited this location several times to resolve the problem & my car is still causing me trouble. PLEASE AVOID this place. read more

I went in late Saturday night for headlight bulb replacement and was helped by Miguel who worked with me as I purchased the wrong bulb via autozone. It was a $70 service charge which at that point I just wanted my light in. I left after the service was completed but something was off, it was dim for it being a LED bulb so I went back within 20 minutes of leaving and was helped by Joshua who was incredibly helpful, polite and respectful. The bulb was installed incorrectly (not by Miguel, I don't know the name of worker) and had melted into my headlight casing. Joshua apologized for his employees mistake and followed protocol in the manner. They set my light straight temporarily, replacing my $131 bulb free of charge that same night. The following day Ricardo ordered my entire headlight replacement and installed it the next day. Thanks to Joshua and Ricardo I'm leaving a 5 star review because they acknowledged their mistake and took ownership of the issue and it was resolved within 3 days! They both were respectful and polite during my experience with them. Thank you guys!! Trustworthy and honest men I do recommend. read more

I wasn't big fan of Pepboys but my today's visit changed my opinion, I walked into the store and explained I need an oil change and settled with synthetic oil and asked about timelines, as I was without an appointment so they told me 2.5- 3 hrs, I was okay with it as I requested for drop off Now the whole thing changed, the moment I sign the document , I was told that I will get drop off in next 5 mins as they are done with customer in queue I patiently wait, meanwhile an another guy ( Suk) told me that my car is started, and now when I asked for the drop off, the guy changed his stand that this will take another 30-45?mins so it's worthless, I don't know why do they lie at first place And I wasn't the only one , I saw 4-5 ppl getting same answers And all of them walk away The only reason I am still able to give this place 5 stars was due to other guy (suk) , I wish they have more ppl like him read more

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Went in today for my appointment at 9:00 installations of running boards on my suv, first that old man JP grumpy and rude don't know why he's at the front desk. When he gave the price it was a little over from the quote they gave me on the phone, anyway they took in my car. After an hour and a half I went outside to check on it, still nothing done to it, then when I went back in the guy said his "technician" couldn't work on it because the brackets didn't fit. I told him to put everything back in the car and get it out of there if there was nothing else they could do. When I got home I tried all the parts and they fit perfect because the running board kit was bought specifically for this vehicle ‍ I guess his "technician" was just lazy read more

Would like to start out by stating that I had used this location in the past with only minor unconvinced. However a few weeks ago, I went online and scheduled an appointment to get my oil changed. When I arrived at the location the whole place was under construction with nowhere to wait inside for my car to get serviced. More importantly I was told by the service representative at the front window that i didn't have an appointment and when I said yes I do and pulled out my phone to confirm, he said well actually it looks like we called you and cancelled your appointment and left you a message. I never received a call or email stating my appointment was cancelled. The representative then went on to say you can still get your car serviced today however without an appointment it will be a 2-4 hour wait. The customer service was awful and I will not be returning to this location or any pep boys for that matter. read more

Made a phone appointment for brake pad replacement on Tuesday for Thursday at 9am. I was quoted about an hour for pads on both axels. Come Thursday at 9am, not in the system. One other customer here. No wait, get on it right away. Three hours later still not done. Don't have service done here unless you're unemployed and have an entire day to waste on something that should only take about an hour. read more

Wow, terrible customer service at this location. The parts area was empty and a simple question and request came across as a real bother to the fella at the parts counter as well as the other fella at the check out counter. Some folks don't realize everyday is an interview! . Just curious if their mgmt cares. If they read this the experience happened onNov 3rd at approximately 12 noon read more

Bought new tires and asked to have mount balance and alignment. Left with new tires got on freeway a week later and Car shook violently. I've had some other issues tsp I Took it to Acura dealer. dealer says there no were no weights on your rims at all snd it's not aligned. Took back to pep boys thinking I'll give them another chance to fix this and fix another issue Acura wouldn't fix. Checked closing time internet says 7 getting ready to get my car and get a call at 6:05 from pep boys asking if I'm coming to get my car. I say I'm getting ready to leave now. Rep says we're uhhhhhh we're closed. I say internet says 7 he says we'll we're short staffed so we closed early at 6. So you decide to close early and call people after you're already closed. Thanks Pep Boys looks like you failed your second chance. It's off to the boycott list with you. Don't go here they don't know how to change a set of tires and are open whenever they feel like it. read more

This was my first time at this location and the customer service was horrible. I desperately needed a tire replaced but the customer service alone had me going down the street to a different shop. The two guys that helped were more concerned about the football game than they were to help me. There was a guy smoking right under one of the garage doors, pretty sure that is unsafe. All in all, I will not be returning. The name PEP Boys is deceiving. read more

Bought a battery through their online promotion hoping the battery would be in later that day. Within a couple of mins of placing my order I received a phone call from a sales person telling me my battery was ready for pick up. I walked into the store told the person at the counter my name, they had my battery rrady for me. The price of the battery was well below everyone else and the quality was better also. This was a easy process made even easier with the help of the great staff. read more

Koko this review is on my Husbands behalf. Thank you for your kindness and your willingness to help us on Sunday. My husband and I stopped by since my headlight was out and he needed a certain tool in order to get to the light bulb. You kindly allowed him to use the tool and you even came over to help him out. Thank you for going out of your way! Sometimes the smallest gesture of kindness makes the most impact! Even though we were just in the area to try a new church and we live on the opposite side of town in Clovis, we will definitely start bringing our automobiles to this location due to our experience with your great customer service! Thank you! read more

Made an appointment for an oil change and alignment at 11am today. When I arrived I was told it would be about 1-1/2 - 2 hours. No problem! Went to Costco and grocery store, returned at 1:15pm. They had NOT even started yet. Seriously!?! I should have left then but didn't. They took the car back and came got me from waiting area at 2:15pm and said oh sorry we could only change your oil. The alignment machine is broken. WTH!!! So I seriously just waited over 3 hours for an oil change. Thanks Pep Boys. You stink!!! read more

Pep Boys - Tires Near Me - Fresno, California

I had a appointment at 10 in the morning , for starters the staff are very disrespectful especially Miguel he actuality had the audacity to act like he's the manager but he's not after calling corporate he lied so he doesn't get in trouble. I dropped off my car at 10 and then it was finished at 2 for A OIL CHNAGE. It was completely slow there supper lazy rude and don't care. I came on another day to talk to the manager but just like Miguel he was supper supper rude. Worst place to take ur car for a oil change staff is rude disrespectful slow and it took them 4 hours to change my oil when there completely slow. Never BRING UR CAR THERE . I will never ever come to this location again make sure you don't make this mistake like I did worst oil change or car maintenance shop. Also Miguel if ur reading this ur not the manager ur a minimum wage worker. read more

bought 4 new tires and one wouldn't hold air. had to fill it down the block. they would not honor the warranty on a brand new tire. unethical business practices. go anywhere else. read more

I made a appointment at 8 came back at 11 they still havent started my oil change on my car slow service if i would of wanted it lTe i would of made a appointment late read more

Its seems like everytime i come to this P/B, they have to order what I'm looking for!! They don't carry a master cylinder for a Ford!!! WTF!! The other places in town carry them!!! They have the usual stuff IE (tune up supplies and oil). The only reason i ordered it cause it was $25 cheaper than the other places and i wasn't in a rush to have it. The staff was really nice and helped me quickly!!! The store is clean and well organized. read more

Pep Boys - Tires Near Me - Fresno, California

Manager intentionally failed to disclose $35 labor charge for oil change!!! Horrible customer service by both the cashier and manager.Suspicious of a larger charge than I was originally quoted when setting up an appointment online, I asked the cashier and then the manager the break down of charges. Long story short, he left out the $35 labor charge! I knew something was way off but I kept being told that I was only charged for oil and an oil filter. After the service, I see the receipt and the extra charge that I was never informed of. I was charge $97 for my oil change when I was quoted for $59 The manager than calls me after I contact customer service and states "well, anywhere you go you get paid a labor charge everyone should know that. It's not my fault you expected me to go line by line with you on everything." I was clearly missing a reason for a third of my costs and requested clarification. At that point the labor charge should have been disclosed and it wasn't. I received no apology for this and instead got talked to as if I'm unintelligent. Honestly the worst experience I've ever had anywger I emailed the email provided by Pep boys and got no where with them ! read more

Customer service was awesome!! They helped me look and replace my hubcaps. Didn't have to wait for an oil change. They were quick!

omg these guys are so good. i just moved here from miami florida due to my fathers passing. well i don't know anyone here in fresno except for some people at my church. Connerstone on fulton With Pastor Franklin. anyway to make a long story short. i took my car to get a quote and it was a mess. they paid for me to go home with lyft and i left my keys to my house at pep boys, i called them to let them know and one of the guys that work there paid for me to come back , and paid for me to come back and pick up my car. they are the best and very good at what they do. I will always be a client forever indebted. Bonnie Hernandez read more

My go to place, always in contact with every step on your vehicle, quickest shop I've ever been, works in as many ways as possible to ensure your insurance can help and make sure they can do above and beyond. Will never think twice about coming here, it's the best. Super friendly. Will always, 100% recommend. read more

Booked an appointment for an oil change. I am from out of town and due to lease restrictions on my car, PepBoys and AAMCO are the only licensed service providers in the Fresno area I can use my vehicle maintenance program with, without additional charges. Upon booking an appt. on the PEPBOYS website, I was met with a voicemail several minutes later from an employee named Raul. I called him back and he was very polite and apologetic, but informed me that he could not honor the appointment as they were basically overbooked for the day. I was told the earliest available appt. would be in two days, on Wednesday. I explained that I am from out of town and leaving tomorrow, and that mentioned the lease vehicle maintenance program I have in terms of utilizing PEPBOYS or AAMCO (of which there isnt one in the area). He understood my dilemma and mentioned I could come in and wait, but it would be a very long wait time (a couple hours) depending on the continued walk-ins against their already booked schedule. He advised me there are several other PEPBOYS locations in Fresno. It was very helpful as I am not familiar with the town. Rather than abandon the problem at hand, Raul did take the time to listen and refer me to other locations. It was very nice of him. I immediately looked up the other locations and called the Blackstone location. I reached an individual named Harold. This experience was quite the polar opposite of Raul, as Harold was gruff in his communication and actually just downright rude with his responses to me asking if there were available appt. slots today and/or what the wait time was... After mentioning three times, that I was inquiring about open slots for an oil change (due to him continually cutting me off), he rudely said "no. it's 3 1/2 hour wait!" I thanked him and ended the call. His demeanor left a sour taste. Perhaps he was having a bad morning, but it is not something that needs to be projected to customers calling in to make a simply inquire that could give them work. This just goes to show how locations can definitely differ in their customer service tactics. One good... one just questionable! In recognition of this experience, the actual PEPBOYS website needs to get their appointment calendars in sync with the actual locations. What is the purpose of booking an appt. online (on a calendar that shows it is entirely open) for said locations, when it just conflicts with what is actually available? In the end, it has been the website that has been a waste of time. This is very much something that the locations should address with corporate. For, I am sure a lot of people have wound up going to their scheduled appointment via the website, only to get to the location and be told such appt. can not be honored as they are already overbooked. This is a waste of time, gas, mileage, etc. for customers... especially for people that live in rural areas such as the surrounding Fresno areas. Due to my own time constraints in heading back to SoCal tomorrow morning, I will now be paying out of pocket to another oil change service provider to get the job done on time. Better luck next time?! read more

Summary: Outstanding service! Friendly, courteous, prompt, honest. These are all words I use to describe Daniel, Andy, and Suk after experiencing their professionalism at Pep Boys. Pros: Friendly Courteous Prompt Honest Proficient Cons: None Details: On my way to Yosemite, my SUV started sputtering in Fresno. I was pulling a teardrop trailer filled to the top with camping gear, a suit, and a wedding dress. I was getting married later that week. I called two other repair shops and was turned away since it was later in the day. As I was about to risk the drive into Yosemite with an unknown engine problem, I decided to call Pep Boys. Daniel answered and told me that he would be able to look at my SUV as soon as the technician, Andy, returned from lunch. A glimmer of hope. I limped my SUV to Pep Boys and went in to talk to Daniel. He promptly produced the work authorization form and asked me for my keys. There was a slight problem though. I had a trailer, two toddlers, two dogs, and a fiance who had no desire to stand in a parking lot for who knows how long while the problem was diagnosed. Daniel was kind enough to recommend a brand new park nearby that I could take the family and the trailer to while they worked on my car. He even drew a map for me. Well the park didn't work out and I ended up getting a hotel room for the family, took the SUV back to Pep Boys, and waited for the call of doom. When Daniel called, it was to tell me that the SUV was fine and that it was just a loose spark plug wire. This is when the angels started singing. When I picked up the car they only charged me the diagnostic fee, gave me a veteran discount, and wished me a safe trip. Professional in every way. Thank you. read more

World class service from Raul and Suk! I was driving home from work when I suddenly had an unexpected flat. I called Pep Boys after receiving terrible service from one of their nearby competitions. Raul told me to come on right in and I should be taken care of. When I arrived at the shop, Suk greeted me in a very friendly manner and was very concerned of my situation. He explained to me of the procedure that they were going to perform on the tire. They fixed my tire and got me out within the hour! The best thing about the whole situation was Raul signed me up for rewards member and I received the service for half price! They turned me into a lifetime customer and I'm going to return for future services! Thanks again Raul and Suk!! read more

Best auto shop in town, hands down. Good prices, clean facilities, friendly staff, need i say more?

Don't bother making an appt. it doesn't mean shit. I wasted my time showing up there to be told to reschedule.why did I put in my. Phone number? Couldn't call so I didn't drive all the way there? I stopped going there a long time ago because they screwed up my other vehicle so bad I had to sell it read more

Not going to lie, this Pep Boys is legit. I had a flat tire 300 miles away from home. I pulled over and swapped out the flat wheel with the spare in the trunk. I went to this Pep Boys right when they were closing to see if there was anything they could do. The associate behind the counter came out and inspected the tire for me. He identified the puncture and was able to assist me immediately. I was in and out within 10 minutes! The customer service was exceptional and I would recommend this location to anyone! read more