Etihad Airways

1.8 (15 reviews)

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Edward N.

3 hours ago

**Need 24/7 immediate assistance, *Call Airlines at* +1(855)-657~51.35 *phone number. They can help with booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

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Courage Moscowitz M.

4 hours ago

To talk 24/7 (toll-free number),$ +1 (866) 231-40.32 **'customer service @ For All Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

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Shawn C.

105

2 years ago

Terrible customer service. Plus I still haven't received my refund from over 1 month ago. Whenever I call to inquire I'm told it's "being processed". Hope I never have to fly with them again. read more

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Rob A.

7 months ago

Simply terrible from beginning to end. Sat on the plane for three hours in Boston before they decided it wasn't safe to fly. Then waited three and a half hours for baggage to be offloaded. No help at all from ground staff for hotels, rebooking, nothing. I was assured that all my overnight expenses would be paid. Four months later I am still waiting. They agreed to the amount, claim they sent money, but nothing has arrived and they keep telling me they are tracking the payment (for more than two months!?!?). Worst customer service - none of them can do anything - they all have to ask someone I am not allowed to contact. I filmed one of the ground staff as she was explaining that they weren't going to do anything to help me and she yelled at me to turn the camera off. I am thinking about posting that to social media - it's pretty funny considering how terrible they are (and that they always tell me that my calls are being recorded). read more

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Farhana W.

1 year ago

I am writing to formally lodge a complaint regarding the loss of $2,000 during my recent travel with Etihad Airways in business class from Islamabad to Beirut, with a layover at Abu Dhabi Airport. My final destination was Damascus, Syria. During takeoff and landing, a cabin crew member informed me that it was unsafe to keep my handbag on my lap and placed it in the overhead cabin. Upon arrival at Abu Dhabi Airport, I requested my bag, but the crew initially handed me a different bag. After I refused to accept it, the crew member retrieved my actual bag, apologizing and admitting it had been mistakenly given to another passenger. Upon checking my belongings, I discovered that $2,000 in cash. kept in two separate envelopes for security purposes was missing. Due to the lack of international banking services in Syria, I was required to carry cash, and upon my husband's advice, I had distributed the money into different envelopes for safety.Now after almost 3 months a generic reply was sent that it was my mistake and I was responsible for my luggage. If this was the reply at the end why I was put in extreme pressure and asked to be patient. I need legal assistance. Please read more

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Jogy V.

2 years ago

worse service cancellation they are not remembering full refund.please don't buy ticket with this airlin.

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House H.

5 years ago

Traveled for work and pleasure my entire adult life so have lots of comparisons when I tell you this is the worst airline I have experience with. Nothing but finger pointing to avoid accountability and service to their customers. After you wait on hold for an hour (ever hear of hiring more people? You only made 9 billion dollars in 2020) you get someone who only has a script to go by and can't pass you to anyone with decision making authority. Never again. Do yourself a favor and find another way to get where you are going! You're welcome. read more

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Mo U.

3 years ago

They don't deserve the reputation of being a good airline. Spirit airlines is more reliable than this company. Never have I seen an airline delay it's flight by 1 hour for no reason. Other companies due it because of weather or technical issues but this was no reason. The captain just decided he will hold us for an extra hour. Missed my connecting flight. Then they told me they aren't responsible for connecting flights. After arguing for several hours they realized yes they are responsible for connecting flights booked through them. I can't believe how bad Ethiad is. Just shows you how well marketing works because all the reviews agree, it sucks but people associate it with quality still. Disgusting airline. Will tell everyone to never use it. Stick to Qatar or one of the dozens of better options. read more

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Sana K.

337

6 years ago

Only giving them 1 star because I had no choice of giving them anything lower. I was traveling with my sister and 8 year old daughter on December 29th, 2019 to Pakistan, my first international trip with my daughter which I was looking forward to. All was fine until we landed in Abu Dhabi, after our 5 hour stay there they put us on a complete different airline called PIA, I was so confused and double checked to make sure we were getting on the correct flight. They reassured us that this is the flight we are suppose to be on (but why not Etihad? and why wasn't this mentioned when I booked directly with them paying their premium fare?) We got on the flight, landed at our destination 23 hours later and come to find that our baggage has not arrived!! We had 6 bags in total (2 bags per passenger) and none of the 6 bags arrived?! Keeping in mind its super cold in a foreign country and we don't have any luggage with us, they gave us a claim number and sent us home saying it will arrive tomorrow. With numerous tries calling/emailing/going to the airport there was no sign of our luggage. I had to go out and buy everything including toiletry, clothes, shoes, jackets. The entire experience with my daughter had gone down the drain. Finally one week later after calling the airport non stop they said two of our bags arrived, we went to pick them up and my grandfather who was us explained to them that they are having such a hard time without their things and apparently they went back and checked again and found two more bags?! That just showed us they weren't doing their jobs properly, they had two more bags of ours in the back somewhere and you couldn't check that properly? After 5 more days, at the end of our vacation they gave two more bags back, while one is still missing till today (the one with all the gifts) of course! When I got back and spoke to Etihad Airways representatives and after emails back and forth with them, they said to contact PIA who lost the luggage. Ive tried contacting them as well and guess what no answer. Pia should not be held reliable for our luggage, Etihad Airways is the airline I booked with and expected to take care of this matter and instead are putting their faults on a different airline that I did NOT book with. I was not expecting to loose our luggage and spend extra money on things we already had, this entire experience was so disappointing! Etihad Airways didn't do their part and will never recommend anyone flying with them if they want to have a peaceful journey. read more

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Aayush R.

6 years ago

This airlines gave me a voucher because I had to miss the flight since it was overbooked. I have been trying to cash that voucher for almost a year and every time I call they tell me to wait a week but do nothing after a week. When I call them again, they tell the same thing. This has happened for almost a year and the voucher expires in a month. I can't even go to their office because apparently, it's closed due to COVID. Worst experience as a customer ever. read more

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Nawid B.

9 years ago

Bad Bad Bad... I tried to book an online ticket from washington DC but for some reason my payment did not go throught the website so I tried to get the app and purchase the ticket. I sucessfully paid the amount ($589) and the app showed the confirmation. Two minutes later I received an email saying that "for security reasons we could not verify your payment and. your money has been refunded". My money has not been refunded and I'm short of $589. I tried to contact the customer services and settle the matter because I needed the cash to book another ticket fast. When I phoned the CS center none of the options connected me to a Rep unless I chose the "New Booking"option. The line connects to India and Rep speaks with a heavy accent which I could not understand. Asked for a supervisor and "there was nobody" there. I sent three different emails and all I got was an automated response. No help there either. Terrible experience... $600 is not something that you turn a blind eye on. Now I have to keep waiting till a multi million dollar company decides to do the favour of reviewing my case. Never again... read more

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Alan A.

9 years ago

About we bought two air tickets from US to Middle east, as soon as I reeved the email, I saw wrong departure date., within 10 minutes I called them they advised they will cancel the wrong tickets and I can go online and purchase the correct ones. to our surprise, they did not refund the money for wrong dated tickets, I have been calling and writing to them from different contacts, unfortunately, they don't give a damn. After this experience I advice anyone thinking but air tickets from them, you are at risk losing your money, unfortunately, Etihad doesn't understand customer service. read more

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Patrick W.

191

11 years ago

Looking for 24 hour delays in your intinerary due to errors by ticketing staff? Look no further Etihad where you are met with snarky responses, empty apologies, and overall rude service. Etihad stands for iHated every moment of their runaround bs. read more

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I M.

8 years ago

I was traveling with my child from Lahore to Dulles via Abu Dhabi. They conned me in to boarding the flight to Abu Dhabi with out disclosing that the they had overbooked the next flight to Dulles and there were no seats. My son and I got stuck in Abu Dhabi. Our 21 hour trip became a 40 hour trip. Very poor ethics and customer service both at airport. When we called the customer support line they put us on hold for 20 minutes and then dropped the line. Terrible experience. read more

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Ziko A.

10 years ago

Etihad Airways has been named Best Airline - Business Class at the 26th Annual TTG Travel Awards 2015.

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More info about Etihad Airways

1 Saarinen Cir
Terminal 1
Sterling, VA 20166
Directions
(877) 690-0767
Call Now
Visit Website
https://www.etihad.com

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Yes, Etihad Airways has free WiFi.

Ask the Community - Etihad Airways

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**FOR 24/7 immediate help** call 1 (866) 738-𝙾685** to reach main customer support. They can help with booking management, flight changes, and other travel-related requirements.

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United Airlines

1.6(469 reviews)

0.0 mi

I will summarize my UA1057 flight from IAD to ORD and my return UA1634 flight from ORD to IAD. TSA…read morepre-check was very smooth for both of us. TSA has all new modern scanning equipment installed at IAD. Our United UA1057 flight from IAD to Chicago ORD was located at gate D7 across from the United Club located adjacent to gate D8, therefore we hung at the club prior to boarding our UA1057 flight. We boarded UA1057 as Group 1, however while online I was upgraded to first class, using my 20 PlusPoints so I was happy. Our flight departed and arrived on time, however we had to spend some time waiting on the ORD tarmac before arriving at our gate. On our return from ORD to IAD on UA1634 I was again upgraded to first class seat 1F again using my 20 PlusPoints several days prior to our departure. I was very happy that I was upgraded on both of my roundtrip flights. TSA pre-check again was very smooth. We hung at United Club across from our gate so it again was a short walk to our gate. We boarded UA1634 as Group 1. UA1634 departed and arrived on time. Our luggage arrived on an earlier flight, therefore we were able to pick up our luggage very quickly. Overall we enjoyed our round trip flights from IAD to ORD.

Dulles delayed my flight so heavily that my connection got pushed to the next day. When I…read moreapproached the united desk looking for help, they did nothing and told me they did not care. Avoid at all costs. Drive if you can Awful

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Avianca

2.4(109 reviews)

0.3 mi

**Need 24/7 immediate assistance, *Call Airlines at* +1(855)-657~51.35 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

**To reach live human at Airlines call +1 (844) 333-0620 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

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Delta Air Lines

1.9(21 reviews)

0.5 mi

Why 5 stars? Delta Airlines Staff and Crew on Outgoing flights at IAD are great…read more I have had to fly in and out of IAD on Delta the past few months and everyone that works there is top notch. From the check-in desk, to the ground staff that takes your bags to the flight crews and pilots that take care of you I have had no issues. On a flight out this past week, I had noticed that one of the pilots gave a small child a pair of "wings" from his go-bag and I thought that was a great idea. I remember being so excited about this when I flew as a child, but haven't seen a pilot do that in say 20+ years openly. I made a remark that it was a really cool idea and would like to give my son some wings someday and the flight attendant asked what seat I was in. A half hour out of IAD, here comes the flight attendant with wings for my 2 year old son. In the high stress environment of travel it is important to note the good along with the bad and everyone can do much better with a random act of kindness or help. Thank you Delta @ IAD. The only 'complaint' I would have is when people were lining up everyone was lining up the wrong line due to the markers for the lines being unclear. With the arrows on the bottom pointing to the left at where to line up, you can't see once 2 or 3 people are in line. See my photo for detail. Something a little minor but thought it would be nice to point out for other travelers.

Clean, fast, and friendly flight. They give wipes to wipe down your area and offer snacks and…read morebeverages as you fly. probably one of the better flights I've flown in a long while

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Lufthansa

1.7(30 reviews)

0.0 mi

I liked my flight with Lufthansa…read more 1. It was the only direct flight that worked with my schedule and reasonably priced 2. They departed on time and they were friendly 3. Comfortable blanket and pillow was helpful. However, half the plane didn't get it because they have supply problem sounded horrible. 4. Food: was simple but edible.

My father, 93, my mother, 90, my wife and I are flying to purpose. I booked 4 seats in pairs…read moredirectly in front of each other so that my wife and I could help my parents if they needed anything. Lufthansa changed planes and I got an email that put my parents 7 rows back and on the other side of the plane from our seats. When I checked the website, my wife and I had no booked seats. After 2 calls we finally had 2 pairs of seats departed by a one row. When I checked the website again, 4 days later, we had no booked seats although the site said that we had paid $328. Now, in order to get our seats close together we had to upgrade my parents to preferred seats. Of the 4 times I called only one agent was able to work anything out. Even the supervisor can only read the screen- the emails I got confirming seats are MEANINGLESS. We have had emails confirming our seats 3 times so far. I'll check the website again just to make sure...I thought that Lufthansa was supposed to be a good airline; I think I'll avoid them in the future.

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Korean Air

2.7(14 reviews)

0.0 mi

SGN-ICN-IAD. I am thoroughly impressed with the professionalism of the crew. They always manage to…read morekeep a fake smile when talking to passengers. Planes were clean and competitive with legroom. IFE system was ok. The food was alright. The constant tea refills were best part of the flight. The hot towels were nice. I arrived at the airport feeling as fresh as possible. 100% recommended.

For my 600th review, I decided to Yelp a business that has received tens of thousands of dollars…read morefrom me. That business is Korean Air. I've watched this airline transform from an okie doke airline that barely met the safety and service marks that Americans have come to enjoy, to a contract carrier that was able to get a bit of the military business until it was banned for it's poor safety record and many complaints of poor service. Woken up from it's arrogance, Korean Air mounted a massive campaign to get its safety ratings up, it's service improved, and get itself onto a few "frequent traveler" popularity lists. They largely succeeded - however, I have a few bones to pick with them. First, the rigid culture and how it seeps into their service. Koreans tend to observe rules and regulations to the "T". While casual observers tend to note that this isn't the case when visiting Korea, people who work businesses and deal in customer service will see that they will not break rules, "let things go this time," etc. What really irritated me was the idea that those on a discount ticket (in my case, military) would automatically be relegated to the rear cabins of the plane. If you've ever taken a 747 overseas, you'll know that if you're in the back, you might as well not get up as they have to disembark over 300 people before you along with their multitudes of bags and other items. Oh - and the back row treatment applies even if you're at an elite or premium level of membership for their frequent flier programs. Other airlines would let you choose premium seating, but not with this crowd if you bought a discount ticket. Period. Second, the tremendous difference in traveling classes. Normally, if the other bathrooms are full in coach, the first class cabin will let you slip in and go to their bathroom on an American flagged carrier - they feel it's better to have a satisfied customer who didn't have to piss on themselves. Not Korean Air. They'll intercept you in a heartbeat. Maybe they don't want you to see the other treats they give those in first class for fear of a riot. Who knows. If you pay for it, I don't mind that you're eating cheese or off of bone china. But come on, it's a bathroom. Finally, those uniforms. Man, I know they've been trying to get themselves to be distinct, but those uniforms don't work on those girls' figures. The skirts look cheap - almost like they're dressed in a matte patent leather. At least the guys got to stay in suits. Oh - and those neck scarves - I got poked in the eye because they're starched so hard when a stewardess leaned over to cancel my attendant call button. I think I've had enough with these guys. Really, it serves a purpose if I'm on a shoestring budget and don't mind dealing with impatient passengers, fake-friendly flight attendants, and the rigid adherence to company policies. Now that I make my own money and am not spending the 'rents money - I think I'll spring for a business class ticket on another airline and get treated better - and not have to sit in row 58.

Norse Atlantic Airways

5.0(20 reviews)

0.0 mi

To talk 24/7 (toll-free number),$ +1 (866) 231-40.32 **'customer service @ For All Airlines' phone…read morenumber to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

The toll-free phone number for Norse airlines reservations and general customer service in the U.S…read more is 1-888-909-9036. This Line is available 24 hours a day, 7 days a week. This hotline is always available to assist customers with inquiries, reservations, cancellations, and general support needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

ITA Airways

2.6(7 reviews)

0.0 mi

*Call main assistance (Toll Free) phone number is 1(8 55)|657|66.00 available anytime (day or…read morenight). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again *

**Need 24/7 immediate assistance, *Dial Airlines at* +1(855) 657~32.29 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

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Worn and dirty business class seat.

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Worn and dirty business class seat.

Turkish Airlines

3.6(189 reviews)

0.6 mi

Turkish Airlines offers a classy lounge at Dulles airport. We gain access with a Priority Pass from…read moreour credit card. It's a wonderful way to chill out at the airport. The food is consistently excellent featuring lightly seasoned Turkish food. As with other lounges, wine, beer and alcohol are free. The staff are kind and efficient. The soft lighting helps prepare evening travelers for their overnight flights. The only negative is that they don't have enough restrooms. However, there are public bathrooms just outside the lounge, which also are clean and bright.

No communication…read more Nothing like waiting in the boarding area and it is past take off time and no word from the gate staff as to the fact the aircraft will be late

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American Airlines

1.7(61 reviews)

0.0 mi

No complaints with my American Airlines flight experience from Dulles Airport to Miami, FL. Paid a…read morelittle extra to sit in close proximity to family members I was traveling with. American Airlines provided an assistant to help get a wheelchaired family member from the departure check-in all the way to the gate and assist us along the way with our luggage for check-in, through security, travel via the train and directly to the gate. It made things so much easier for us with extra carry-on luggage and really helped the whole process. American took extra care of us and allowed for early boarding with our handicapped family member. After the challenges of just getting to the gate with two additional family members, 5 pieces of carry-on luggage and hectic and busy security, the flight itself was easy. Though almost full, it was a short 2.5 hour flight, within minimal but efficient beverage service. Haven't traveled on American Airlines prior to this flight in many years, but they have restored confidence in my using the airline for future travel. Recommend checking them out, especially if you are flying from Dulles Airport.

Flight got delayed for 4+ hours, I tried booking a another flight for next day. Unfortunately They…read morecouldn't help me. Nor give any compensation. Costumer service is horrible .

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David D.

5 years ago

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Orlando W.

5 years ago

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Camila B.

5 years ago

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Emma Stone E.

1 month ago

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Sophia D.

5 years ago

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Susan Sarandon S.

8 days ago

***Please**Call main assistance (Toll Free) Customer Service Contact: +1 (8 4 4/3 3 3-06.20 -- available 24/7 to speak with a representative. *As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines, so I was surprised by my experience with Royal Jordanian. *My wife and I paid an additional $140 to reserve what was clearly displayed as a two-seat row. However, upon boarding, we discovered it was actually a three-seat row. No traveler willingly pays extra for a middle seat, so this felt misleading and disappointing. *My assigned seat, 6K, was extremely uncomfortable and seemed to have little to no cushioning. I had to stack pillows and blankets just to avoid back pain during the flight. *The customer service experience before departure was also frustrating. I called the Detroit office seeking information about the aircraft and flight details, only to be redirected to another number in Chicago. After calling Chicago, I was told they could not help and was referred elsewhere, which ultimately led me back to the original Detroit number. Only after multiple calls did someone finally provide the information I needed from the beginning. *To be fair, the aircraft itself was beautiful, and most of the flight attendants worked very hard and remained professional throughout the journey. Unfortunately, the onboard environment was disappointing. Several passengers were loud and inconsiderate, and the lavatories became dirty very quickly, with urine on the floors and sinks clogged only a few hours into the flight. *Overall, this was one of the most frustrating airline experiences I've had. Despite the modern aircraft and hardworking crew, the poor customer service, misleading seating information, and unpleasant cabin conditions mean I would not choose Royal Jordanian again. read more

Kanne D.

5 years ago

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Dainel D.

5 years ago

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Steve J.

5 years ago

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Clayton D.

2 months ago

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David S.

5 years ago

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Steve M.

5 years ago

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John S.

5 years ago

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David B.

13 hours ago

**Call the main Etihad Airways customer service and reservations (toll-free) number $ 1-877-982-20.11, available 24/7 for flight bookings, ticket changes, cancellations, baggage inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgAiN. read more

Edward N.

18 hours ago

**Need 24/7 immediate assistance,CALL *Airlines at* +1(855)-657~51.35 *phone number. They can help with booking management customer support, flight changes, and flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

David B.

13 hours ago

To immediately contact a live agent, Etihad Airways does operate a 24*7 customer support (US) call *1-877-982-2011 for assistance with flights, reservations, and itinerary changes. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgAiN. read more

Edward N.

11 hours ago

**Need immediate 24/7 help, *Dial Airlines at +1(855)-657~51.35`™ phone number, customer support can help with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Sarandon S.

15 days ago

To talk 24/7 (toll-free number),@@(888)~559~69.19'customer service all Airlines' phone number to speak with a person is, which is available 24 hours a day, ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Susan Sarandon Susan Sarandon S.

4 days ago

***Call main assistance (Toll Free) phone number is $$ +1 || 855 || 6 5 7 || 66.oo** This line is open 24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again. read more

Hono M.

2 days ago

**To reach live human at Airlines call +1 (855) 65.7~47~0o (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

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Delta Air Lines

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Korean Air

Norse Atlantic Airways

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American Airlines

47 Etihad Airways reviews that are not currently recommended

Why does Yelp recommend reviews?

47 reviews that are not currently recommended

Etihad Airways - airlines - Updated May 2026

Best of Sterling

People found Etihad Airways by searching for…

Trending Searches in Sterling, VA

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