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    Sterling, VA

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    Etihad Airways

    1.3 (15 reviews)

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    11 years ago

    Etihad Airways has been named Best Airline - Business Class at the 26th Annual TTG Travel Awards 2015.

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    2 years ago

    worse service cancellation they are not remembering full refund.please don't buy ticket with this airlin.

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    United Airlines

    United Airlines

    1.7(477 reviews)
    0.0 mi

    Disappointing handling of a cancellation--and conflicting explanations afterward…read more My partner and I were scheduled to return from Punta Cana to Washington Dulles on United flight UA1614 on August 27, 2026. The flight was delayed approximately seven times. After spending hours waiting, we finally boarded and believed we were going home. While we were already seated on the aircraft, we received an email from United notifying us that the flight had been canceled. Communication throughout the disruption was extremely poor. We had to deplane, retrieve our luggage, and were transported by United to Sunscape Coco Punta Cana for the night. The accommodations United provided had numerous cleanliness and maintenance issues, which we photographed and documented. I was also already ill and had received medical treatment in Punta Cana, making the situation especially difficult. We were eventually rebooked on UA3042 on August 28 and returned home a day later than scheduled. United UA1614.pdf What has been especially frustrating is United's response afterward. United gave the two passengers traveling together different explanations. In the response to my complaint, United stated that UA1614 was canceled due to technical issues. In its separate response to my partner, United referred to weather delays. That inconsistency only adds to my concerns about the communication surrounding this disruption. I submitted a detailed formal complaint with documentation. United acknowledged my experience but directed me to United Cares, where I was offered only a $50 United travel credit. I understand that delays and cancellations happen and that safety must come first. My complaint is about how United handled everything surrounding the disruption: repeated delays, poor communication, learning about the cancellation by email while sitting on the aircraft, unacceptable overnight accommodations, and then receiving conflicting explanations afterward. After providing United with detailed documentation and giving the company an opportunity to address our concerns privately, I expected a much more substantive response. I gave two stars, because I eventually got home!

    United Airlines in Dullas is the worst airline I have ever seen…read more No one can give you any answers to what's going on, the customer service desk closes at 10 PM. There is no one around who can help you rebook your canceled flights or explain why delays get just delayed every hour for another hour. I would give them zero stars if that was an option.

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    United Airlines - Bag check

    Bag check

    United Airlines
    United Airlines - January 2026

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    January 2026

    Avianca

    Avianca

    1.3(73 reviews)
    0.3 mi

    Complete hectic, chaos at the check in counter of Dulles International Airport. My luggaege did…read morenot arrive at my final destination. I arrived Saturday afternoon and my luggage made it to the hotel Monday evening. Allow 3 hours to check in. Not a pleasant trip. I had 1 hour 45 minutes before my flight. The line moved so slow. Finally, after an hour, the lady at the counter checked me in and said run to your gate. Impossible to run because I still had to go through security and catch the shuttle train. I made it to the gate and I ran. After sitting on the plane for 35 minutes, they made an announcement that they were waiting for a mechanical part to start the engine, it was nothing serious, all very normal, and we would be departing within 15 minutes. After another 25 minutes, we departed. Honestly, all the captain had to say was they were doing pre flight checks and we would be leaving a little behind schedule. His announcement terrified us. Luckily, it was a smooth flight. Arrived sort behind schedule. Once we landed, they made the announcement to allow those with connecting flights to depart off the plane first so we could make the connection. In Brazil, they don't listen. The passengers did what they wanted to do and it was chaos getting off the plane. I had a connection and nobody would let me pass. There was yelling, pushing, along with the anxiety of trying to make the connecting flight. Made the connection. My luggage did not. 3 days later it arrived. What I don't like about Avianca, people did not seem very happy to have their job. Customer service was bare minimal or just satisfactory. I remember when boarding the flight, the stewardess' were so deep in chit chat with themselves, they were not really greeting or welcoming the passengers. Ughhh. They could improve in so many ways.

    Please do not use this airline. We had just had the worst traveling in 50 years! And they are not…read moreeven cheap!!!! Imagine a flight from Argentina to Florida seating on a tiny seat that DO NOT RECLINE with the rudest flight attendants that only serve you water, juice or bad coffee ONCE and a snack sized for a 2 year old. And pay attention all the bots and fake profiles they are using to elevate their online rating.

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    Avianca - Need help with bookings or changes? Call us  (OTA™). Visit our website now for fast assistance!

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    Need help with bookings or changes? Call us (OTA™). Visit our website now for fast assistance!

    Delta Air Lines

    Delta Air Lines

    1.9(22 reviews)
    0.5 mi

    Very disappointed with Delta Air Lines and their lack of transparency…read more Delta changed the departure time of our Utah trip, and although they considered it "only" a 30-minute change, it significantly impacted our plans. We were driving overnight from the Boston area to Virginia before flying out of BWI, and that change made our schedule extremely tight. When we contacted Delta, changing flights would have cost over **$300 per ticket**, so cancellation was presented as the only practical option. What the agent did **not** clearly explain was that canceling would result only in an eCredit--not a refund to our original form of payment. That is important information customers deserve to know before making a decision. This trip was planned to celebrate my husband's 50th birthday, and we have since made alternate arrangements. The eCredit provides little value and unnecessarily ties up our funds. What is especially disappointing is that we had a completely different experience with **Frontier Airlines** for a similar situation involving a minimal schedule change. Frontier provided a refund option, while Delta--a premium airline--failed to provide the same level of flexibility and customer care. I reached out to Delta twice requesting reconsideration and received no response. Customers deserve transparency, consistency, and support when changes are initiated by the airline. Delta needs to do better.

    Why 5 stars? Delta Airlines Staff and Crew on Outgoing flights at IAD are great…read more I have had to fly in and out of IAD on Delta the past few months and everyone that works there is top notch. From the check-in desk, to the ground staff that takes your bags to the flight crews and pilots that take care of you I have had no issues. On a flight out this past week, I had noticed that one of the pilots gave a small child a pair of "wings" from his go-bag and I thought that was a great idea. I remember being so excited about this when I flew as a child, but haven't seen a pilot do that in say 20+ years openly. I made a remark that it was a really cool idea and would like to give my son some wings someday and the flight attendant asked what seat I was in. A half hour out of IAD, here comes the flight attendant with wings for my 2 year old son. In the high stress environment of travel it is important to note the good along with the bad and everyone can do much better with a random act of kindness or help. Thank you Delta @ IAD. The only 'complaint' I would have is when people were lining up everyone was lining up the wrong line due to the markers for the lines being unclear. With the arrows on the bottom pointing to the left at where to line up, you can't see once 2 or 3 people are in line. See my photo for detail. Something a little minor but thought it would be nice to point out for other travelers.

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    Delta Air Lines
    Delta Air Lines
    Delta Air Lines

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    Korean Air

    Korean Air

    2.7(14 reviews)
    0.0 mi

    SGN-ICN-IAD. I am thoroughly impressed with the professionalism of the crew. They always manage to…read morekeep a fake smile when talking to passengers. Planes were clean and competitive with legroom. IFE system was ok. The food was alright. The constant tea refills were best part of the flight. The hot towels were nice. I arrived at the airport feeling as fresh as possible. 100% recommended.

    For my 600th review, I decided to Yelp a business that has received tens of thousands of dollars…read morefrom me. That business is Korean Air. I've watched this airline transform from an okie doke airline that barely met the safety and service marks that Americans have come to enjoy, to a contract carrier that was able to get a bit of the military business until it was banned for it's poor safety record and many complaints of poor service. Woken up from it's arrogance, Korean Air mounted a massive campaign to get its safety ratings up, it's service improved, and get itself onto a few "frequent traveler" popularity lists. They largely succeeded - however, I have a few bones to pick with them. First, the rigid culture and how it seeps into their service. Koreans tend to observe rules and regulations to the "T". While casual observers tend to note that this isn't the case when visiting Korea, people who work businesses and deal in customer service will see that they will not break rules, "let things go this time," etc. What really irritated me was the idea that those on a discount ticket (in my case, military) would automatically be relegated to the rear cabins of the plane. If you've ever taken a 747 overseas, you'll know that if you're in the back, you might as well not get up as they have to disembark over 300 people before you along with their multitudes of bags and other items. Oh - and the back row treatment applies even if you're at an elite or premium level of membership for their frequent flier programs. Other airlines would let you choose premium seating, but not with this crowd if you bought a discount ticket. Period. Second, the tremendous difference in traveling classes. Normally, if the other bathrooms are full in coach, the first class cabin will let you slip in and go to their bathroom on an American flagged carrier - they feel it's better to have a satisfied customer who didn't have to piss on themselves. Not Korean Air. They'll intercept you in a heartbeat. Maybe they don't want you to see the other treats they give those in first class for fear of a riot. Who knows. If you pay for it, I don't mind that you're eating cheese or off of bone china. But come on, it's a bathroom. Finally, those uniforms. Man, I know they've been trying to get themselves to be distinct, but those uniforms don't work on those girls' figures. The skirts look cheap - almost like they're dressed in a matte patent leather. At least the guys got to stay in suits. Oh - and those neck scarves - I got poked in the eye because they're starched so hard when a stewardess leaned over to cancel my attendant call button. I think I've had enough with these guys. Really, it serves a purpose if I'm on a shoestring budget and don't mind dealing with impatient passengers, fake-friendly flight attendants, and the rigid adherence to company policies. Now that I make my own money and am not spending the 'rents money - I think I'll spring for a business class ticket on another airline and get treated better - and not have to sit in row 58.

    ITA Airways - Screen doesn't move. Business class seat is very old

    ITA Airways

    1.7(6 reviews)
    0.0 mi

    If you have a new plane, you will have a much better in cabin experience. Dulles airports use only…read moreold planes do we are out of luck. The plane is old and nothing seems clean. A long list of items broken on the plane. I was unfortunate to have a broken seat that didn't recline for more my long flight to Rome. The Dulles ground crew at check in changed my seat and said my original seat was broken. On the plane, a couple had the seats together so not sure how they fixed the seat on the old plane before take off. Flight crew does bare minimum and the quantity of the beverages they dispense is very small. They will not offer refills again. I would fly them again if the flight times were good and costs were low. Other routes might have the newer neo's then I would fly them with less hesitation.

    I wish I could say the problems with ITA Airways happened once, but unfortunately they affected…read moreBOTH ends of our trip to Italy. We were traveling as a group to celebrate our friends' 10-year anniversary. What should have been an exciting beginning to a special trip started with an approximately SIX-HOUR delay, followed by our flight being CANCELLED. What made it worse was the lack of communication. The emails we received told us the flight was delayed and eventually cancelled, but did not explain why. We spent hours waiting, trying to figure out what was happening and how we were going to get to Italy. Then came our return trip on September 12, 2026. Once again, we experienced a significant delay and had to deal with the stress of trying to get new flight arrangements. At the airport, passengers were standing in line waiting for assistance from an ITA agent. Despite having several people already waiting in her line, the agent closed her lane. When the agent returned, she simply announced that her lane was closed and told everyone to move to another line. There was no attempt to keep passengers in the order they had already been waiting. People who had been at the back were suddenly able to move ahead of passengers who had been near the front. It would have taken very little effort to handle that professionally and make sure the people who had already waited the longest kept their place. Instead, it felt like one more example of passengers being treated as an inconvenience when we were already stressed, tired, and trying to figure out how we were going to get home. Because of the changes to our return travel, our group was also separated and unable to sit together. Delays and cancellations can happen. What separates a good airline from a bad experience is how the airline responds when things go wrong. For us, ITA failed badly in that area. The flight disruptions were frustrating enough. The lack of communication, disorganization, difficulty getting assistance, and attitude of some of the staff made the situation considerably worse. Even trying to submit a compensation claim has been frustrating. I have a valid ticket number, yet ITA's online system says it cannot locate the ticket and will not allow me to proceed with the claim. Our anniversary trip began with an ITA cancellation and ended with another major ITA disruption. That is not the experience anyone should have after paying for international airfare. At this point, I am seeking appropriate compensation for both disrupted portions of our trip. More importantly, I hope ITA looks seriously at how passengers are treated when flights are disrupted. People standing in an airport after hours of delays do not need indifference. They need information, organization, and employees willing to help. Based on my experience, I will NOT be booking ITA Airways again.

    Photos
    ITA Airways - Worn and dirty business class seat.

    Worn and dirty business class seat.

    ITA Airways - Tired materials

    Tired materials

    ITA Airways - Worn and dirty business class seat.

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    Worn and dirty business class seat.

    American Airlines - The baggage counter.

    American Airlines

    1.7(63 reviews)
    0.0 mi

    AA is my favorite airline out of here. Its always seamless and efficient.. if there's a delay it's…read morefor a short period of time but they rarely have delays when i travel with them. I love how 90% of the time they offer free checked bags. You find out when you go to the kiosk to print your boarding pass. The waiting area is always clean. Gate agents are the best and most pleasant among their competitors. Its easier to track my bags and they never lost my luggage. Plus they have the best snacks.

    If you asked me to rate American Airlines on my flight to Texas, I probably would have given them…read more4.5 out of 5 points. Everything went smoothly, the flight left on time, and aside from the extra costs for luggage and my window seat...I wouldn't say a word. But, our return flight was like the movie,Scream! The flight was 2 hours late. It takes about 30-40 minutes to board the plane. Then, you hear those dreaded words " We have discovered a mechanical issue!" They tried to fix it as we sat on the plane. But, then we hear," Sorry, folks but we have to get everyone off the plane!" We deplaned and were waiting for the plane to be fixed. The time was ticking away. When, we were Reboarded on the flight, we were already 3 hours behind. To end on a positive note, the staff at the airport and the stewardesses on the plane were great and the flight itself was pretty smooth! And, I am really happy that they took the time and attention to make sure the plane was safe and that it was mechanically in good condition. So, all's well that ends well.

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    American Airlines - The gate, before we left. It was pretty empty so early in the morning.

    The gate, before we left. It was pretty empty so early in the morning.

    American Airlines - The American section of the airport.

    The American section of the airport.

    American Airlines

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    Etihad Airways - airlines - Updated October 2026

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