The staff here was helpful and friendly, from the ticketing agents to gate agents and definitely…read morethe flight attendants. We encountered issues with our flight and ultimately dealt with quite a bit to get back on track to our destination and everyone was helpful! People love to whine about stuff they aren't familiar with, don't understand, or just to whine... we took it all in stride and were thankful for the great folks and service!

Amazing flight just can be better if every seat was business or first-class giving it 4 starsread more

I used to be very loyal to America West Airlines out of Phoenix. Then, it was US Airways flying…read moreacross the country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent, along with past America West Airlines and US Airways patrons. I find that, as with any other airline, customer service is often better than not, but there are always a few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues, though there was one time when my bag was damaged, and American Airlines gave me a replacement while they repaired my original. I regularly fly in and out of the American Airlines gates at Phoenix Sky Harbor and frequent hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. I even make it out to Washington DC on occasion, having either visited the area or have a layover through as I did today. Often, my travels require a connecting flight, and my flights are, more often than not, on time and without delays in departure or arrival. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, receive priority luggage handling, board early, speed through security, sometimes receive upgrades, and access lounges. Traveling has become more of a hobby and a habit, and with American Airlines as my go-to airline, I accumulate miles quickly while also earning status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard, which offers complimentary Admirals Club access, and the American Express Platinum card, which offers lounge access, travel credits, and complimentary CLEAR and Global Entry memberships. With these two credit cards, I can access the Admiral's Club at Orlando International Airport or The Club at MCO. I may even be able to visit the Plaza Premium Lounge, though I've never checked. Also, through T-Mobile, I received free Wi-Fi on American Airlines flights (though now it is free for anyone with an AAdvantage account). Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights, along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You can also earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to the large number of people at the Executive Platinum status tier, the benefits I do receive are worthwhile. I have also experienced technical issues on flights, but not enough to cause me to abandon American Airlines, especially when every other airline faces the same challenges. All in all, American Airlines is a great company and does as well, if not better than, any of the other major airlines.

Customer Service certainly could improve. But part of that service, in addition to the reps who you…read morespeak to on the phone, is having a RELIABLE flight schedule. I am looking at Yelp reviews from 4 years ago which sound exactly like my experience today. A delayed flight in Vermont caused a group of 4 to miss our connecting flight, which inexplicably decided to leave 10 minutes EARLY as we were RUNNING to our gate. Unnecessary. Then we call the airline and get some rude woman and then her rude supervisor, neither of whom knew American Airline's policy on accommodation when THEIR flight delay caused us to be stranded in D.C. overnight. They both told us we didn't qualify for hotel rooms and food vouchers, which was not correct. Finally I called and got a different representative with completely different results. This morning we arrived at the airport hours early and...you guessed it, our flight is delayed once again. I hate Frontier Airlines for their predatory bag fees, but American Airlines' issue is customer service based. DO BETTER AA. Do better! Monitor your customer service reps calls. And get your flights on schedule. People spend a lot of money on travel plans. The airline flight schedule should NOT be unreliable. I will be very wary of using this airline in the future. I certainly cannot recommend it.

The Avianca main customer service number is 1-(866).346.(5014*)AR or 1-844^(239)^0422. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Journey Where Every Mile Becomes a Moment of Possibility** Exceptional travel begins when the journey feels just as meaningful as the destination. Business class transformed air travel into a sophisticated experience where refined comfort, contemporary innovation, and thoughtful hospitality came together seamlessly. Every detail was carefully designed to create an atmosphere of calm, confidence, and inspiration from departure to arrival. **Designed for Every Journey and Ambition** Every traveler has a unique destination, purpose, and vision. Business class was created to complement every kind of journey, whether pursuing international opportunities, exploring remarkable destinations, celebrating meaningful milestones, attending important occasions, or reconnecting with loved ones. Every service adapted naturally to individual expectations while providing flexibility, reliability, and premium convenience. **A Sophisticated Sanctuary in the Sky** The cabin offered an elegant retreat where modern design and intelligent technology created a peaceful balance between productivity and relaxation. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and thoughtfully integrated amenities provided an inviting setting for working, unwinding, or simply enjoying the changing views beyond the window. Every feature contributed to a more comfortable and rewarding experience. **Hospitality That Creates Genuine Comfort** Exceptional service is expressed through genuine care and thoughtful attention. Carefully curated culinary experiences, premium refreshments, refined onboard amenities, and attentive cabin professionals worked together to create an atmosphere of warmth and professionalism. Every interaction reflected personalized care and a commitment to making travelers feel welcomed, valued, and completely at ease throughout the journey. **Effortless Connections at Every Stage** Business class extended its elevated standards beyond the aircraft through carefully coordinated services designed to simplify every transition. Priority airport assistance, efficient check-in, streamlined boarding, dependable baggage handling, and organized arrival support ensured smooth movement throughout the journey. Every process was thoughtfully managed to provide convenience, confidence, and peace of mind. **Where Every Mile Leads to Something Meaningful** Business class became more than an elevated way to fly--it became a meaningful part of the adventure. By combining sophisticated comfort, innovative technology, personalized hospitality, and dependable service, every flight became a memorable chapter between destinations. Every mile brought travelers closer to new possibilities, every destination offered fresh perspectives, and every journey created another opportunity to discover, connect, and experience something that could remain meaningful long after arrival.

The Avianca main customer service number is 1-(855)-(372) 8047TRN or 1.877.5 4 3 (8024). This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Journey Where Every Mile Inspires a Moment of New Possibilities** Exceptional travel begins when the journey feels just as meaningful as the destination. Business class transformed air travel into a sophisticated experience where refined comfort, contemporary innovation, and thoughtful hospitality came together seamlessly. Every detail was carefully designed to create an atmosphere of calm, confidence, and inspiration from departure to arrival. **Designed for Every Journey and Vision** Every traveler has a unique destination, purpose, and vision. Business class was created to complement every kind of journey, whether pursuing international opportunities, exploring remarkable destinations, celebrating meaningful milestones, attending important occasions, or reconnecting with loved ones. Every service adapted naturally to individual expectations while providing flexibility, reliability, and premium convenience. **A Sophisticated Haven in the Sky** The cabin offered an elegant retreat where modern design and intelligent technology created a peaceful balance between productivity and relaxation. Spacious seating, sophisticated interiors, immersive entertainment, seamless connectivity, ambient lighting, and thoughtfully integrated amenities provided an inviting setting for working, unwinding, or simply enjoying the changing views beyond the window. Every feature contributed to a more comfortable and rewarding experience. **Hospitality That Provides Lasting Comfort** Exceptional service is expressed through genuine care and thoughtful attention. Carefully curated culinary experiences, premium refreshments, refined onboard amenities, and attentive cabin professionals worked together to create an atmosphere of warmth and professionalism. Every interaction reflected personalized care and a commitment to making travelers feel welcomed, valued, and completely at ease throughout the journey. **Effortless Connections at Every Step** Business class extended its elevated standards beyond the aircraft through carefully coordinated services designed to simplify every transition. Priority airport assistance, efficient check-in, streamlined boarding, dependable baggage handling, and organized arrival support ensured smooth movement throughout the journey. Every process was thoughtfully managed to provide convenience, confidence, and peace of mind. **Where Every Mile Leads to Something Worthwhile** Business class became more than an elevated way to fly--it became a meaningful part of the adventure. By combining sophisticated comfort, innovative technology, personalized hospitality, and dependable service, every flight became a memorable chapter between destinations. Every mile brought travelers closer to new possibilities, every destination offered fresh perspectives, and every journey created another opportunity to discover, connect, and experience something that could remain meaningful long after arrival.

Very disappointed with Delta Air Lines and their lack of transparency…read more Delta changed the departure time of our Utah trip, and although they considered it "only" a 30-minute change, it significantly impacted our plans. We were driving overnight from the Boston area to Virginia before flying out of BWI, and that change made our schedule extremely tight. When we contacted Delta, changing flights would have cost over **$300 per ticket**, so cancellation was presented as the only practical option. What the agent did **not** clearly explain was that canceling would result only in an eCredit--not a refund to our original form of payment. That is important information customers deserve to know before making a decision. This trip was planned to celebrate my husband's 50th birthday, and we have since made alternate arrangements. The eCredit provides little value and unnecessarily ties up our funds. What is especially disappointing is that we had a completely different experience with **Frontier Airlines** for a similar situation involving a minimal schedule change. Frontier provided a refund option, while Delta--a premium airline--failed to provide the same level of flexibility and customer care. I reached out to Delta twice requesting reconsideration and received no response. Customers deserve transparency, consistency, and support when changes are initiated by the airline. Delta needs to do better.

Why 5 stars? Delta Airlines Staff and Crew on Outgoing flights at IAD are great…read more I have had to fly in and out of IAD on Delta the past few months and everyone that works there is top notch. From the check-in desk, to the ground staff that takes your bags to the flight crews and pilots that take care of you I have had no issues. On a flight out this past week, I had noticed that one of the pilots gave a small child a pair of "wings" from his go-bag and I thought that was a great idea. I remember being so excited about this when I flew as a child, but haven't seen a pilot do that in say 20+ years openly. I made a remark that it was a really cool idea and would like to give my son some wings someday and the flight attendant asked what seat I was in. A half hour out of IAD, here comes the flight attendant with wings for my 2 year old son. In the high stress environment of travel it is important to note the good along with the bad and everyone can do much better with a random act of kindness or help. Thank you Delta @ IAD. The only 'complaint' I would have is when people were lining up everyone was lining up the wrong line due to the markers for the lines being unclear. With the arrows on the bottom pointing to the left at where to line up, you can't see once 2 or 3 people are in line. See my photo for detail. Something a little minor but thought it would be nice to point out for other travelers.

I liked my flight with Lufthansa…read more 1. It was the only direct flight that worked with my schedule and reasonably priced 2. They departed on time and they were friendly 3. Comfortable blanket and pillow was helpful. However, half the plane didn't get it because they have supply problem sounded horrible. 4. Food: was simple but edible.

Recently I flew business class on a United code share flight operated by Lufthansa and was not…read moreexcited with the Service offered. I was especially unhappy about the $44 charge they have for Wi-Fi access on a flight from Munich to Dulles international as I paid less than half of that with United during my flight to Munich. Also, the food offered during the flight and the service was not what one would expect for business class travel. Based on this experience, I am going to avoid flying Lufthansa in the near future, but to give them credit where it is due the only thing they have working for them is their punctuality and ability to avoid flight delays.

DO NOT FLY IBERIA!!! Worst experience ever and I fly a lot…read more After being forced to pay a €100 baggage fee, I attempted to take a photo of my bag inside the sizer as evidence. At that point, the man scanning tickets told me he was "uncomfortable" with me taking pictures and warned me that I would miss my flight if I didn't stop. I felt threatened, cornered, and deeply disrespected. To avoid further escalation, I boarded the flight quietly -- but I was in tears for most of the journey. This was, without a doubt, the worst travel experience I've ever had. Not only was I charged unfairly, despite my suitcase meeting the size requirements, but I was also publicly shamed, intimidated, and treated with a complete lack of empathy or professionalism. I am extremely upset by how I was handled and feel that compensation and an apology are warranted.

1st international flight and it was not bad! I would fly this airline again. Good prices for the…read moreflights!

I needed assistance and decided to call this business at +1 855510(3558)The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at +1 877353 (4065) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.