I usually wait at least a month before writing a travel review to allow time for reflection and…read moreobjectivity. Unfortunately, my experience with this agency fell short of expectations in both attention to detail and professionalism. The pros: I arrived and returned safely. The cons: I ultimately had to find my own accommodations due to several significant missteps: I requested a ceiling price for hotel accommodations but was sent options nearly double my stated limit. I was told the hotel would hold $100 for the duration of my stay, but upon arrival, I was informed it was $150 per night--a major difference in budgeting. After notifying the agent, I was told to expect a follow-up email to help improve the remainder of my trip. That email never arrived. When I was ready to book ground transportation, the price had nearly doubled from the initial quote. While I understand rates fluctuate, the agent sent the new booking without acknowledging or explaining the increase. Only after I questioned it did she offer a small discount. I initially expressed interest in the Four Seasons Paris. The second quote I received was over $8,000 for four nights--almost triple the first quote. When I raised the issue, the response was surprise rather than acknowledgment or proactive communication. The ground transportation that was arranged required me to locate the driver in a large, unfamiliar parking garage. It took 45 minutes to connect because the driver made no effort to find me. Since my return, I have not received a single follow-up or courtesy check-in from the agency. For context, I've traveled internationally for over 35 years and typically book luxury accommodations through agencies such as Virtuoso. This time, I chose to support a local Black-owned agency and work within a tighter budget. Unfortunately, this experience reinforced an old saying: you get what you pay for.

10/10 would recommend booking Passport Poppin for your next vacation. It's evident that they put so…read moremuch energy into planning every moment of your trip. You just tell them what your vibe is and they'll make your dream vacation a reality. And to top it all off, they have flexible payment plans that are sooooo appreciated! I literally cannot wait for my next adventure with Passport Poppin.

Efficient, excellent communications, terrific customer service. Took longer for UPS to deliver the…read moredocuments and passports to PVE than it took to get them back. 14 days from door to door including outbound shipping (4 days), Christmas (2 days), New Years (2 days) Holidays, weekends and return shipment. Many, many companies doing this service, but PVE is solid. Price was fair. DO NOT pay for concierge service. YOU have to complete the COVA forms on-line. Why pay for someone to hold your hand while you do all the work? Very Positive experience

I cannot rave enough about how helpful they are. I tried the company that the travel company uses…read moreThey made it so difficult I almost cancelled my trip I went to passport visas express They were amazing and helpful and helped with everything . It took 24hrs to get the visa. ...No stress and I did not feel so overwhelmed that I wanted to cancel the trip. They made it so easy. For an extra 65 bucks they walk you threw a part of it I could not get the cc card to work and they filled out the form for me. This visa procewss can be very stressful and time consuming. They have some upgraded programs rthat help more like a concierge service I di the $65 and got extra help and I think some extra above and beyond, Really helpful professional customer oriented group.

I've used this firm to book overseas trips for two groups (one to Croatia and one to Greece), and I…read morewould definitely recommend them. Alice and her assistant Naz are very helpful and responsive, they're good at working out challenging details, and their prices are fair. The hotels they find are of good quality and the vendors they use for tours are friendly, reliable, and very informed. My friends and I have been very satisfied customers!

I would give 0 stars if possible. Horrible customer service. I called to ask for services and…read moreassistance booking a flight to Costa Rica. The lady who answered the phone did not understand my request, was talking over me, and proceeded to be extremely impolite. I asked why she was being so rude as I wanted to give them business, and she proceeded to hang up on me before I could fully explain the situation.. The rudeness I experienced on the phone was uncanny. I was insulted and disappointed after seeing nice reviews on Yelp.

I am writing having just received my passport two weeks after it was promised by Duke. Fortunately,…read moreI haven't missed my trip though that could have happened. The biggest problem I have with them is the lack of communication. I would have loved to know that my visa was delayed due to something incorrect on the application WITHOUT having to call. Or better yet, Duke could have reviewed the application and corrected it in advance. For $60 and all the aggravation Duke has caused, do it yourself.

Duke's Visa Services is one of the best. I work directly alongside them in obtaining all of my…read morecolleagues visa/passport requirements in minimum time. Working at an international health organization, the majority of our field trips are planned within a weeks span. Duke's Visa Services has not only gotten me visa's for some of the most acclaimed difficult countries, including DRC & South Sudan - but also new Passports within 24 hours. Guilta is always there to answer any of your difficult questions regarding the application process, materials required and help you sort out any language barriers that may come up. There has never once been a time (since the past 50+ times I have used Dukes Visa Services) that a visa or passport has come in late. Amazing service and will get all my 5 stars every time.

By far the best experience that I have had using a travel agency. The owner is very personable and…read moreon her game. She was able to help me book a trip within my price range that was catered to what I wanted to do to the T!!!!! She is the best and I highly recommend using them, especially if you want someone to create an experience for you.

Absolutely the best organized trip we have every gone on…read more Julie is very detailed organized and easily accessible We have no problems from flights to hotel and planned excursions Can't wait for her to plan our next vacation Thank you Julie

We attended the White House as a Museum Walk and were really happy with the experience. The guide…read morewas fantastic and providing the information using the real people from history to tell it is a unique approach that is more interesting than having a standard guide. It also allowed the tour to be from a different perspective - not facts and figures, but daily life at the White House and during that time period as well as the actual personalities of the presidents. The company itself also was very friendly and helpful and the tour was going to go forward even with only the 2 of us signed up, so no last minute cancelations due to lack of attendance to worry about.

Re Kyrgyzstan: A…read moreriver of email photo trip offerings arrive in my inbox each week. While they have merit and are attractive, the opportunity to travel throughout Kyrgyzstan is unique in the photo workshop/expedition world. I'd never seen an opportunity like this before, and it immediately intrigued and excited me. Additionally, I'd never been on a photo workshop before. The logistics of the trip are daunting. Eighteen days long, with fifteen days on the road. Other than three hotel nights in Bishkek, the capital, at the start and end of the trip, only three nights are in hotels, the rest in yurt camps or tents. The execution of the logistics was impeccable. There was never an oversight or a dropped ball. And, despite the demands of this trip and extensive behind the scenes coordination and decision making, trip leaders Justin Black and Jerry Dodrill were always warm and in good cheer, with abundant photographic suggestions, insights and approaches to subjects. There is great instruction while shooting, exposure to diverse environments (2,500 feet to 13,400 feet elevation), and more than enough time at a multitude of locations to develop both a feel and an approach for/to the subject matter. Both Justin and Jerry are world class photographers with decades of experience teaching, and it shows. Ask a question and you get an answer with years of knowledge behind it (Stop, I can't absorb any more!). A word of advice to potential participants...this is not a hotel-based experience. You will be able to most enjoy this trip if you've spent some time outdoors, some time in tents, understand the clothing necessities of weather and altitude, and are prepared to tolerate a little bit of discomfort for an extraordinary experience. Justin's packing list is flawless. I give this trip six stars, and I'm a tough grader.-Lee G., 2024 Kyrgyz Republic Expedition participant

I have been traveling with Visionary Wild all over the world since 2012 . With 28 workshops and…read moretrips completed, I have never been disappointed. I believe he provides expert photography information (instructions, critiques, advice), excellant lodging and food, and most importantly he gets us to the best locations in perfect time to catch the light. Every detail on a trip or workshop is managed ahead of time-there are no surprises. Each location is carefully planned and scouted out. Justin has always been patient and willing to listen and help from the time I was new to photography till I had gained some expertise. I always learn something new and will keep coming back!