Terrible breakfast that despite being free somehow still disappoints. Avoid this place and the scam hotel it is associated with. The rooftop view is the only redeeming quality but there are so many better places in San Juan. Even for breakfast they require you to get your own drinks and service is sub par at best. So many great places in nearby Condado, go somewhere else and enjoy great food without crazy prices or lousy service. read more

This venue gets a generous one star just because Yelp does not allow for me to give zero stars. I had made a reservation to celebrate both my birthday and a dating anniversary anniversary jointly. When the reservation was made, I had stated that in the notes. Reservation was made for 8:15 pm via open table. The day before, the restaurant had messaged us to confirm and we did. We arrived at the hotel and the gentleman at the front greeted us and asked us if we have a reservation. He then guides to the elevator and instructs us to take it to the PH floor level. Only one elevator was working so we had to wait for the first party to go up bc of COVID-19 guidelines. Once we get to the rooftop, we state our names and the hostess tells us that there will be a 25 minute wait. She didn't even apologize or offer any sort of explanation and she was extremely rude. She points to where we can wait, which is among tables where other people were drinking and dining. There is no waiting area and no consideration of social distancing guidelines. There were 6 other couples waiting. There was one empty high top table that we chose to sit at while we waited, while all the other waiting parties had to crowd around the other tables with dining patrons. After about 25 minutes (around 8:45) a server comes up to us saying that we have to place an order as the kitchen is about to close in 10 minutes because of the new curfew being at 10 pm. Mind you, we haven't even been seated! So we decide to get apps and have drinks and she says that the bar is closing in 10 minutes too because of the curfew. So my question is, why would you book reservations after a certain time if you are going to rush guests out? And why did they not bring this up and suggested a new time when they confirmed the reservation? We tried not to let this discern us and we placed our order. Literally, a minute later, the music turns off. To me, that was extremely rude and tacky as people were still dining and they were not officially closed. At that point, we decided we did not even want to stay and left. The hostess ends up calling our name as we were leaving (with a crazy attitude) a little past 9 which is way past 25 minutes. They basically wanted us to eat and drink in under 30 minutes, while paying full price for nothing. My boyfriend and I are very easy going and could have made the best of it. We just wanted some drinks and a nice view. We weren't expecting butt kissing or anything but a simple apology or some accountability would have sufficed.The host's attitude was quite nasty and it just set the tone for the whole experience from the get go. It was just disappointing to me because it did not embody the hospitable spirit that PR is known for. There are plenty of other venues to support where you'll at least feel like you are welcomed. read more

Customer service needs to improve; several options on the menu not available... food was OK, could be better... good ambiance and the views are spectacular! read more

This place is way over hyped. The food was actually pretty good but the service and wait was terrible. You can't even walk in because you need a reservation. So I made one and when we got there we had to wait which wasn't a problem but then we were waiting 30 minutes with nowhere to sit except 3 chairs which belonged to the tables. It was almost 20 people waiting for a table because a lot of 2 tops reserved at the same time i guess. When it was time for us to sit it was a table open but the hostess told us only the bar was available. But don't worry i got my table. One of the tables near us had their food come out cold!! the drinks were so warm, the asparagus wasnt even cooked all the way. Our main courses came out while we were still eating and they charge you for bottled water. My server kept forgetting stuff and giving our food to the wrong table. Everything came out so slow. We arrived at 9:30 P.M., got sat at 10:00 P.M. and left at 12 A.M.!!!! Our server dropped off the check and I wanted to add something but I still gave him my card so he wouldn't have to come back after the dessert. He didn't even look in the checkbook and almost lost my card! I don't know if he was drunk or high or something but everything was totally unacceptable and I will never return to this establishment. I don't think you should either. I was there at night so maybe it's different in the morning I don't know, but please believe all the bad reviews because they're not lying read more

We were skeptical about coming to this restaurant based off reviews. We made reservations anyway and made sure to show up about 5 minutes early. The concierge downstairs were nice and explained how to get up to the rooftop. Once upstairs we were met by the server who is short but concise. We were seated immediately once we showed our vaccine cards. Our server came over within 5 minutes and she was really the highlight of the experience. She recommend a drink and took out order. The views were amazing and the music was low but nice. The food: I had the red snapper and my partner had the steak. The steak was just ok, nothing special. The red snapper was fried, but it too was bland and basic. Wouldn't recommend either. The red beans & rice were the best thing on my plate. The drinks were fruity but after 2 drinks each, we were convinced there was hardly any alcohol in them as they literally were like drinking juice. Our sever was attentive and we never had to look for her. It was my birthday and she convinced us to do dessert where she gathered her coworkers and sang happy birthday as she brought out the dessert, again she was the highlight along with the view. We were in and out within the 2 hour time limit. I wish I remembered the severs name as she was super sweet. I'd give the food 5/10, ambiance 8/10, service 10/10. We also went on a Monday night, so this may have worked in our favor as well. We waited about 30 minutes for food. Be mindful that you are outside so if you sit near the pool the mosquitos will have a field day as well. read more

The view is wonderful while the food is tasteless and service is even worst. For a party of 14 we were, they got every dish wrong one way or another and it took 1.5 hours for the first course to be served. Not a kid friendly environment also no kids menu. It was okay to visit this place for the view but not for food for sure. read more

I had an amazing experience at Efter with excellent food and an amazing vibe. We all ordered something different on the menu and loved everything. The food was a little slow but the restaurant was packed so I understand. There was also and amazing view and amazing site for take pictures. We ordered the bread pudding for dessert and it was fantastic. I loved every second of it and all my friends did too. read more

The food was delicious but it wasn't good enough for the absolutely horrible service. We were seated quickly. Asked for water 3 times before my brother had to take it upon himself to go up to the bar and get water for us. It took 2 hours just for the appetizers. Got our food after 3 hours of being there. All of our food came out except for one which took another 30 minutes. The manager and waiter had awful communication with each other and with our table. We kept hearing different things as to why everything was taking forever. Had to wait a while and other tables seemed to have the same issue. The rooftop was a vibe but at what cost? read more

WOW! I can't even believe that this place is in business. It's only because of the rooftop view. We made a reservation here for my birthday and we asked if we could move a few tables down so that we could have a better view...There were about 10 open tables but I guess we misunderstood and the hostess was SO rude and literally came over and yelled at us "I didn't tell you that you could move your seat yet!!!" We should have left right then. We proceeded to sit there for 20 minutes being ignored so I had to go up to the host stand to ask them if we were going to be helped. Finally a girl came over and gave us a major attitude and when we told her we had been sitting for a while she basically argued with us and told us it was OUR fault because we moved our seat.... but it was still the same section!! Insane. They try to act like this is some exclusive high end restaurant but it is far from it. You will get better service at McDonald's. My $18 drink tasted like fruit punch. The food was horrible- cold and the steak tasted like it was old. My fiancé found a long hair in his dish and we both spent the night and the next day sick to our stomachs. I used to work in service and I honestly could not believe the way we were treated here. Shame on their management. read more

This is a great place with amazing views and very good flavorful food. The drinks are very well made and generous. If there are any negatives, and they are minor, (OWNERS, PAY ATTENTION TO THIS) the staff could be a bit more professional. Our waitress was great, but we did see the hostess and a couple of others in hang out mode. Overall I highly recommend this place; the ambiance is worth the trip. Also, keep the music down a bit during dinner hours. This place is very romantic and can be laid back hip. If you want to be more like a club, you can do that after 10pm. read more

Had a reservation for 1pm we were seated promptly but that's where the it went all down hill. It was approx 1:40pm before somebody came and asked "have we been seen?" Then the server came five minutes later took the drink order. My group and I decided to leave at 2:22pm and we didn't get drinks or put a food order in. The view is nice but that's about it I can't judge the food or drink cause they never brought it out. I don't want you to waste you time how they wasted ours. You're better off going to the food truck next door that's where we ended up going. The combo plater at the food truck I can recommend. read more

Don't know what's the point of having reservations if they'll still make you wait. We had reservations for 7:45 pm and called to let them know we were about 5 mins late, they said that was okay. We get there and they told us they'll call us when our table was ready. We wait and wait, and even see couples who came after us get a table. We question the hostess and she says because we're a group of 4. So we end up getting seated close to 9:30. Server was pretty nice, the food ended up coming out almost 30 min later. I will say it was very flavorful, worth the wait. But still, was upset to see the lack of customer service by the hostess and manager. They didn't even acknowledge us or let us know it'll be a long wait. The nice waitress and food made up for it. read more

The place is nice but the service and food needs more attention. Also it looks like the place hasn't have any renovations lately, it looks run down. read more

good views and chill vibes but one hour for food (a salad and app) but they compensated with a round on the house and didn't charge for the food but It still was $100 for 4 martinis lol so it's priceyyyyy read more

Waited for almost an hour for my meal. Bad service. Subpar food. Best thing about this place is the view.

TERRIBLE customer service. We made a reservation and waited 30 minutes and still no one came over to ask for drinks. The waiter knew to help us and she continued to ignore us. Terrible. read more

Ok so..where can I begin. Came here on our last night in PR. This place is GREAT!!! The rooftop view, the service and lastly the food was beyond expectations. I had the Cod Filet with Malanga Mash (mashed taro) with white beans, there was a party going on in my mouth. The server Nashi was great, attentive and very knowledgeable and Lorenzo was very attentive and generous. I would definitely recommend. read more

Just got the view. Service isn't that good. Food is ok. They don't have coffee or tea .

Skip this place. Lousy service restaurant was "open" but no worker was around. No bartender. No host. No waiter. Customers basically were seating themselves. Workers did not arrive until half an hour after the place opened. My daughter ended up getting us coffee and food from the food truck across the street. Good thing they did not say anything to us while we were eating outside food while waiting for our meal. read more

If there was an option to give them a zero that would have been the score I would have given them. This place was an embarrassing excuse for a restaurant and the manager is a pathetic excuse of a man. We were sitting there for an hour without any plates, water, or utensils even after asking 5 times. After we asked to speak to the manager he did not apologize and shrugged us off. The service was trash and the view was not even nice. The pool was also basically a bathtub. read more

Let's jus say this was one of the worst experiences. The first question we asked is if they have the bottomless mimosas the waitress said yes.. then asked if we wanted glasses of course I said yes who wouldn't want a glass?!? After getting 1 drink and 1 water we sat at the table for 35 minutes and no one came to check on us or ask if we wanted refills my bf finally went to the bar and asked if we still had a waitress. I ordered the squid ink waffles with chicken my bf ordered the red velvet waffles and short rib which they didn't have so he ended up getting red velvet waffles and chicken.. the food was blah.. the end our check came and they ended up charging us for 6 mimosas when I brought up the bottomless mimosas they said the waitress miss understood what bottomless meant and they don't offer it.. we would have just got a bottle for $30 instead of spending $54 on weak mimosas... read more

Great view and vibes but the food was nothing special. Definitely not worth it, our server barely checked in on us only when someone went to go get him (who I'm assuming was the manager). Even when we were the only people left he couldn't check in with us, took waaaaay to long. read more

Amazing view of San Juan. I had the red snapper and my wife had the surf and turf, which were very filling and tasty. Unfortunately, the cocktails were lackluster; just get beer, wine, or champagne . read more

At first I received bad customer service because I made reservations @4pm and people who had later reservations were seated before us. Then after finally being seated no one came to greet us or take our order after speaking to the manger the waiter Michelle came she made our whole experience much better ask for her ! read more

Worst restaurant ever. Even with reservations, we had to wait 45 minutes to be seated, do not respect COVID protocols, drinks taste like water, many of the menu choices are not available, food took more than one hour to be served and food is average but in taste and quality. read more

I've been here twice before and the place was great. Beautiful view, great food, good service. Went back last night and the only remnants of the past place was the view. The cod was inedible brought to the table by a completely absent server which charged me $2.50 for refills of fountain drinks. read more

I made a reservation for 9pm for 2 for dinner on Valentine's Day, and was required to put down a $50 deposit on my credit card. What went on at this "restaurant" was truly horrendous and I wouldn't wish this on ANY customer or ANY tourist. After over 1 hour we had no water, no food, no waiter. I had spoken to more than 3 staff members such as waiters and bartenders, and let them know we were getting NO service whatsoever. They said the kitchen was "too overwhelmed" and they couldn't take my order because the kitchen would "just forget it" no lie, no exaggeration, that's exactly what they said. All they could offer us was house red wine, no food, no mixed drinks. After 1 hour and 40 minutes of waiting for any service it started to rain on this rooftop and they had no real rain plan. They brought us all umbrellas and expected our dates to hold our umbrellas for us if we didn't want to get soaked in the downpour (who says chivalry is dead?! LOL) Sooo sooo many couples got up and left, and the only reason we did not leave sooner was because it was Valentines Day and we did not know what was open or what was completely full for reservations. By 11pm we were finally assigned a waiter. The poor guy- he was very nice, apologized to us, and encouraged us to leave because he knew there was nothing he could do about the kitchen. Soups were delivered to other tables half full because they didn't have enough food. It was OUTRAGEOUS AND IT SEEMED LIKE A PRACTICAL JOKE. They had also advertised a DJ and a violinist which they did not have for the 9pm seating. Instead they just replayed the same 10 songs over and over for 2 hours. Luckily my fiancé and I made the best of it, laughed at what a failure of a restaurant this was, and eventually went into old San Juan for delicious pizza. I've traveled to many countries and never experienced something like this. My only suggestion is AVOID THIS RESTAURANT AT ALLLLLLLL COSTS. There was not one single person that I saw who was satisfied with the service or food. No staff members could rectify the situation. Also, the pool is well advertised but it is pathetically small and overrated. The views are subpar and also overrated. Wanna see a lot of highways, cars, and industrial processing plants in the distance?! Then go here. Only go to this restaurant if you enjoy feeling like your time and money is completely worthless. I'd bet anything that this restaurant will have shut down by the next time I'm visiting Puerto Rico read more

Terrible costumer service, no sense of costumer satisfaction. Beware they will charge you separately for every side of main course, be sure to ask your server what is actually included with your plate. The drinks are water down so if you want actual alcohol in your drink specify your server. I would not be returning to/or recommend this restaurant. read more

Yummy food and beautiful views!! Mofongo is delicious and their eggplant hummus is really tasty! The food always comes out hot and flavorful. Their drinks are really good as well. read more

Eter - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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My friends and I made reservations to visit Eter for a valentines dinner. We arrived on time for our 10:45pm reservation to the hostess asking us to wait outside for 10-15mins. Knowing that there is a 12am curfew in place for COVID-19 ,this should've been out first sign to leave this restaurant ASAP lol. But we continued to wait until we were eventually escorted to the indoor dining area of the restaurant. We were really looking forward to being on the rooftop , but were starving from our day of activities and wanted to eat something then. We were told that we could not order a meal, a drink, an appetizer, or even a slice of bread in this area . We waited here for an additional hr or so until we were eventually allowed upstairs to imagine what it feel like to order. After hunting down multiple employees to order , we were told that the kitchen was closed and that they would not be able to feed us after 2hrs of starvation and dehydration. I wouldn't recommend Eter to my worst enemy for food or fun. read more

Yikes. The food is terrible. We waited over an hour and a half to eat. When it came out, it was cold. They microwaved it and brought it back to us. The drinks were good and the shrimp dip was delicious. The waiter was kind and even asked if we wanted a picture although he was busy. It's a shame because he'd make a lot of money somewhere else. Go for the views and a drink if you have time, but do not eat here. read more

Greatttt rooftop in San Juan! Scenic view, had the Mahi Mahi with sparkling rosè. Definitely amazing, our server Nashi was amazing and very knowledgeable about the food, even when we had questions about the hotel!! I'm from NYC, home of some of the best rooftops, & this was IT out here in PR! Great job!!! read more

Great view, terrible food and drinks. Went here for a brunch date as a party of four. The drinks weren't strong and tasted like virgin drinks, the food was served cold after waiting for almost 2 hours. We ordered mimosas, daquiries and the Miami vice drink. The food choices were pancakes, waffles, french toast and fried chicken. The chicken was bland and the pancakes could be used as frisbies, the red velvet waffles were so thick and overcooked we could have mistaken them for door stoppers. I would go back for the view but not the food. We asked for syrup and it was never brought out. The waitress was trying her best but the Cook should be fired. read more

Good location and view, the service is slow though. I had the salmon and it was extremely salty, when mentioned it to the server I didn't receive any apology or any compensation to try to amend the situation. Wine is served in plastic wine glasses read more

Delicious arepas and mofongo. Wonderful service and a great view from the rooftop of the Ciqala Suites as well. You get a ton of food for the money and the place has a fun, hip vibe. read more

Such an awful experience with it being my first time in Puerto Rico, I was told Éter was a great restaurant to try. I THINK NOT. If I could leave -5 stars I would. My girls and I made reservations for 10:30pm(only available time) the night before Valentine's expecting to be wined and dined. After waiting in the lobby for 30mins, we were moved to the SP floor. I guess that's the over flow space for when the rooftop is crowed. We waited in this space for an hour. During that wait, we were told there was water and complimentary champagne for the wait. But wait... they didn't have any more glasses. We also were told that the manager wouldn't let any guest leave with out a meal (remember this part). By the time we were escorted up the side SERVICE steps to the rooftop, it was already 11:15pm. The waiter came and let us scan the menu and we were ready to order immediately, but she just walked off. We had made the assumption that she was just giving us a minute, and not going to completely forget us. Seated next to us was three other tourists that had been waiting on food for 2 hours. They eventually left and we should've followed suit. Due to COVID, everything was closed by 12 and we were not informed that we would not be serviced with food until 12:10. BUT WAIT... there's more. Everything was closed, including Uber. So we had no food and no ride. Luckily there was a staff member with a heart that went and found us a plate to share after seeing the hurt on our hungry faces. Thank you Éter for such a terrible experience. Kudos to the waiter with the heart. If you haven't realized that it's not worth going by the end of this review then I don't have much left to say. read more

Great view, thats it... Liquor quality is mediocre Food quality is ok Prices are premium and liquor and food is Not outstanding. Service is bad, we made reservation and they change us 3 times of tables and we were a group. If you want to have a quick non premium drink with a premium price tag and a outstanding view, this place is for you. If you enjoy premium liquor, this is not the place. Great view once again, but not visiting this place again. read more

While visiting from The States, we decided to go to this beautiful location. However, upon arrival to the restaurant my group was treated like we weren't welcomed by the host. It was myself and 2 girlfriends. The hostess( very slim girl with short hair but longer on top cropped very low on the sides) was VERY dismissive!! She told us we can only sit at the bar because we didn't make a reservation(we're toursist and didn't know we had to). The restaurant was pretty much empty with just a few ppl sitting at the bar. So we made a reservation while sitting at the bar and also had a drink while waited. Once the reservation time came this hostess was clearly upset that we followed the rules of making a reservation and casually walked past a table and said " sit there" and flared her hand as if to say she dgaf where we sat. We asked our bartender for the managers name( which he said was Pedro) paid for our drinks and left. We walked to Casita Mirimar which we LOVED!!! read more

Horrible experience. Took my mom there for Valentines Day Brunch. We were the SECOND group to arrive. It started raining and they took us to a room downstairs which we were ok with because you can't really control weather. However, they fail miserably at having a Plan B for when it rains. Service was very bad. They delayed over 30 minutes in serving us our mimosas and when we asked the waitress she said they were out of mimosa glasses. We were the second group to get there and you ran out of mimosa glasses? Really? When they finally brought the mimosas my glass was disgustingly dirty. I immediately asked the waitress to change it. The glasses they brought us were old plastic ones that even looked yellow because they were so worn out. Nothing like the picture promos. When they finally brought out out eggs benedicts we had to eat the without knives, because they had run out of those as well. Horrible experience. Absolutely do NOT recommend. read more

Never go to this place. I had a reservation with 3 other friends for Saturday night for 10:30pm. We waited 20 minutes outside to be let inside and then another 40 minutes In the overflow space. We were promised complementary Champagne and never received it. We asked 3 times and were told by the waiter "I don't know english." or "we are out of clean glasses. one moment." We asked if we could order food or appetizers and were told no. We we're finally seated at the roof top at 11:45pm and we we're told that the kitchen is will still serve us past the 12pm curfew as that was a concern of ours. We were given a menus and asked for the champagne we never received before. after being seated the waiter never came back. after trying to get attention of multiple employees we were told that the kitchen is closed because of the curfew. We waited a total of 2 hours. We're promised Champagne and never received it. We never got water. No one took out order. We asked to speak to the manager and we're told the manager isn't coming. Because there was a curfew no other restaurants were open and we were left hungry. We were also left staranded at the restaurant because of the cerfew, no operating ubers or taxies. shout out to the Uber driver who gave us his number earlier who saved us. AVOID THIS RESTAURANT at all costs. Horrible experience and service. read more