Estes delivery service sucks. Flat out. Sucks. I ordered two different pellet stoves on two different occasions and they destroyed the first one and dented and scuffed up the second from what looks like being tipped over. The first stove I was told three different delivery dates and they were all wrong. Finally showed up when I was getting home, after 7, in the dark, when it was supposed to be next day between 1-4PM. Pallets were all destroyed on bottom and pellet stove shipping brackets ripped out or completely sheared off from rough mis-handling. Your better off having circus monkeys deliver your goods because the employees of this company are obviously complete disrespectful jerks that destroy everything they touch. read more

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What terrible service. They delivered the product order, that's a good thing but left it in between cars and didn't even ring the doorbell to say it was there. Home Depot should consider changing delivery company or simply find your products on Amazon. To Brianna from Estes. It's a shame this tool doesn't allow me to respond to your response. We need to stop the Covid excuse for lack of good service. Leaving a delivery between cars and not contacting me that is has been delivered is unacceptable. The night before your company left a message stating someone would call prior to delivery. You could use that method to inform the customer the item has been delivered and this way we can all limit thefts of items left at door steps. In my case, your company left it between cars in front of the garage. Work on the services you you provide. Many of the items are high ticket items and it's a shame your company does not recognize it's reckless service and lack of customer service. Good look Estes. I will be avoiding Home Depot knowing they use Estes for delivery services. read more

Awful... I have had 2 deliveries from them in 1 week, and both were bad! My sofa wasn't delivered in my scheduled appointment window, I called and had to leave a message. No one called me back. Then I found out it was delivered the next day, left out in the rain overnight. No call. No notice of delivery. No explanation as to why it wasn't delivered in the window they provided. And now, a table has arrived with OBVIOUS kick marks on it. Not just shoe prints - kick marks. Seriously, the worst. read more

This company is a disgrace. My husband contracted with them and a local affiliated transport company (RAC Taos) to ship a sofa from our private home in New Mexico to our son's private home in New York. He paid the shipping cost and was given a pick-up date but they never showed up. After several reminders and several unkept pick-up dates, he hired at his own expense a local delivery man to deliver it to the local company warehouse. It sat there for a couple of weeks and was eventually transported to their main hub in Albuquerque. It eventually made it to New York more than a month after it had been given to them. A delivery date was set but on the said date, the delivery men refused to bring the sofa inside the building 'because of Covid risks' and left it on the pavement in Manhattan, where our son was told to collect it. The top and sides of the sofa/packaging did not show any visible sign of damage so he signed a clean release. However once the movers left and he lifted it with the help of the doorman, it became clear that the packaging under the sofa had been badly damaged (which is probably why the delivery men would not move it in front of our son). Upon unpacking, it was found that the underside of the sofa had been crushed and two legs had been ripped (one was lost). I contacted Estes within minutes of the driver leaving and my being informed of the damage, was bounced back from one department to the other, was asked to submit multiple forms and pictures. Having not had any reply from them after several days, my husband was told his claim could not be considered until he submitted a repair invoice. When the sofa was eventually repaired and the invoice submitted, the claim was denied because 'no damage had been reported at the time of delivery'. Of course, the damage had been HIDDEN on purpose! Words fail me to express my disgust. AVOID THIS COMPANY AT ALL COST!!! read more

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I respectfully request that Home Depot please stop doing business with Estes Express Lines. This is the poorest delivery service for some of the most expensive items that Home Depot sells... The delivery driver from Estes Express Lines left the 300lb boxed generator near the street-end of our 120ft long driveway (about 30 feet from the road). I NEVER RECEIVED A PHONE CALL, TEXT MESSAGE, KNOCK, OR NOTE ON THE DOOR TO NOTIFY THAT THE PACKAGE WAS DELIVERED. Not only did the delivery driver block the entrance / exit of our driveway, but any passer-by with the means could have stolen the clearly marked $1200 item without me knowing that it arrived. Additionally, I was able to help myself out of the situation because I was equipped with an 800lb capacity hand-truck for moving. I also had the physical capability to move the 300 pound package up the hill to our home. I took a few minutes of my day to think about how somebody else without the moving equipment and physical ability would have fared in the same situation... I have never written a review (positive or negative) about the hundreds of online transactions that I've done over the past 20 years... I wrote this up today to share my experience so that someone else might be spared from this kind of dis-satisfying experience in the future. Thank you, Dave D. read more

Like others... this is a bad business. Despite Home Depot saying that a customer wpuld be called 30 minutes prior to delivery, got a call that delivery truck was already at the house and he said he could not, would not wait. We called his manager and they told the guy to wait at least 15 minutes. I figured he'd leave in 10 so I hurried home. When I arrived the item was already sitting by the garage. The driver was still there. He asked where I wanted the stove, I said inside. He said he could not do that it could only go in garage or by front door. I apologized for no one being at the house (under post Harvey rebuild contractor was off on delivery day - I happened to be available because I was at my temporary home, at home from work sick). I told him that we were told we'd get a call. He seemed upset. He said had his invoice did not say call 30 minutes prior. If it had he said call before hand he would have. He stated he was upset with his boss for making him wait 15 minutes because someone has to pay him for that time/fuel. So it seems there is definitely some problems with the company, internal issues. Unhappy drivers is one issue. Also, I've read other reviews about them not delivering on time because a vendor wasn't paying them so they held customers hostage instead? Home Depot needs to contract a better delivery service and should know that despite Home Depot stating customers would be called 30 minutes prior to delivery, Estes is not indicating that on their delivery invoice and not telling their drivers. It's just bad business. read more

Update: Still sitting in a truck at their terminal. Still no ETA on delivery and they can't give me one since "we can't give you a delivery day or time until its offloaded". What a joke... About to write the president of build.com since, unlike Estes president, they actual have a way to reach the leader of their company during issues like this. Purchased an item from build.com and they used Estes shipping. What a pain. First they seem to have picked up the item late from the build.com warehouse, then took longer to travel from TX to CA. Eventually made it to CA and now its sitting in a truck somewhere waiting to be unloaded onto another truck so it can be driven to another terminal where it will be loaded to another truck for delivery. Looking like it will be over a week past their initial stated delivery date. On top of that, I can't even make an appointment for the actual delivery (residential location for this product) until its at the final destination terminal. I've shipped and received tons of products over the years and these folks seem to be the worst and are hurting my business since I have employees on hold while we wait for this delivery. read more

If you care about the items you're shipping, I can attest that in my experience Estes is not a choice you will be happy with. This company lost several pallets of merchandise, was unable to locate them- and then found it over a month later and brought it covered in soot. I watched as one of the drivers dumped an entire pallet of merch off the side of the liftgate and then tried to restage it and get me to sign for it. Most recently, a driver dumped a pallet of merch in the middle of my business driveway and drove away. It states on my BOLs that delivery appointments are required and they consistently ignore this and come without notice. The O&D Manager is never available and if you can get through to someone, they are unhelpful and unapologetic. Drivers say "Don't blame me, I'm just the driver." No one at Estes is accountable for their service. No one! Why a negative review? Because if I can help just one person from having to go through the hassles I have gone through, it was worth the effort. After all- this company has only one service - to deliver freight - and they've demonstrated to me complete incompetence. Update: within minutes of posting this review, someone responds to apologize. If only they put the same effort into their service as they put into defending their reputation. read more

Estes Express Lines - Dumping a damaged pallet without warning. Left without getting signature in the middle of an active driveway. - Couriers & Delivery Services Near Me - Athens, Georgia

I highly recommend no one use this company. Items were shipped from Nolts, Charles City, IA on November 13th. A week later I tried to get someone at Estes to answer my phone call regarding shipment. This didn't happen. Nolts said they contacted them on 11/23 and that I would get it in 4 days. On 12/1 I finally reached someone at Estes. They said it is not in Twin Falls or Boise. Maybe Salt Lake? I emailed Alicia with their complaint department. No response. It should not take 20 days to get my MUCH NEEDED shipment! It seems that it might be lost! Please people for the sake of anything good, NEVER USE THIS COMPANY! read more

Absolutely terrible experience with Estes.. My item reached denver on Sunday 10/11.. No one contacted me at all to schedule delivery. Finally on Tuesday 10/13 I reached out and was told the item was still waiting to be unloaded from the truck. Today on Wednesday 10/14 I called them in the morning and was told they have up to 24 hours to schedule a delivery after unloading so I would be contacted by end of the day. I reached out again as we are nearing close of business and was rudely told it is actually 24-48 hours. I kindly asked why I was told 24 hours earlier and the rude employee said 'I have no idea, people make mistakes' and offered ZERO advice or help on how to rectify the situation. Now it seems my my very expensive item($38,000) will be sitting locally for over a week after it reached the location. Terrible company, terrible service, never do business with them again. PRO #2278006651 read more

So I received one of my items today...2 days late...no phone call as promised on their site. In addition, they are now saying the other item has not arrived at Casper...when 2 days ago they said it was AT Aurora Colorado. I appreciate the offer to email you to escalate this, but after 2 days of escalation calls and emails...you can go find my info on your own. Home Depot is at least trying which is more than I can say for the line of bull coming from Estes. Oh and the one I got? Looks like it went through the wars! Taped up, torn open...but at least doesn't appear damaged. What a joke of a company... 6/29...just got a call from Level 2...part of Estes...belligerent guy talking about their great service and how everyone else sucked (his words)...will cancel any order that anyone tries to ship through these people. Can only hope they go under. Have been instructed by said belligerent man to cancel and reorder...thanks dude, did that last night through Home Depot after getting the runaround about location. read more

This is an update. Even the delivery manager does not know what's going on. No delivery yesterday as posted by Estes. No person has called or returned call back requests. since this seems the only way to communicate with your company. CANCEL THE ORDER. **DO NOT DELIVER ** the product is no longer wanted. I called Lowe's to cancel the order and they can't even get a response. read more

My fencing materials were promised for delivery on Aug 28 per my Home Depot order. That day I got a call from Estes to tell me they had the materials and would deliver on Aug 31. When it didn't show up on Aug 31, I called Home Depot. They told Home Depot rep that it was on the truck, but close of business prevented its delivery. Sep 3, a week past the original promised delivery date it still was not received. I called Home Depot. This time they told Home Depot they had the products and they'd deliver on MONDAY...That's what they told me a week ago. Like the reviewers in over 90% of reviews of this company, I'm being lied to. Home Depot is being lied to. Shame on Home Depot using such a terrible delivery company. This is not just Estes Express fault; it reflects very badly on Home Depot. I cancelled my order. My job is already a week late. I'm going to Lowes. read more

This company left my $850 snowblower sitting at the end of my 200' driveway for the taking in the pouring rain for 8 hours because the driver didn't want to get wet, I didn't even get a knock on the door to notify me it was there! read more

Estes Express Lines - Couriers & Delivery Services Near Me - Athens, Georgia

Worst company ever. I was suppose to have my product delivered on April 17 it never came. I called and was told the couldn't find it mind you it was 2 pallets of 8ftx4ft lattice. So when the finally find it and deliver it the just drop it in my yard with extra pallet. The bottom stack was broken open and 5 pieces damaged. read more

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The worst of the worst! We purchased a bed and dresser through Home Depot. They showed up to deliver and the driver put the bed in the driveway and refused to put in garage even though it was supposed to the threshold delivery. It was starting to rain so this was a HUGE problem. The guy had an attitude and just left. He even failed to offload the dresser and bed rails. After many calls we were assured that we would get a redelivery the same day. That didn't happen but promised to deliver two days later to our porch. Delivery driver came with dresser and rails and left In driveway exposed to the weather. Told me it wasn't his problem and he wasn't putting on porch. These drivers are rude and have no common sense. Despite the office assurances, my dresser is now open to the Florida elements. Home Depot needs to sever their ties with this company. read more

5/28/20 UPDATE: I emailed them after being requested to by their social media mess maker below. Of course I haven't heard back. I did speak with the branch manager at the West Palm terminal today who all but admitted the pool was most likely delivered to a wrong customer and someone now has a free pool. Great job Estes. Would you like to come clean up the giant mess I have in my backyard that was cleared for a pool I will never get?? Everyone I've talked to has been nothing but polite which is where I'll give them one star for that. But the fact that they lost an above ground pool??? A 425lb package somehow gets lost? How does that even happen?? Then they tell me to call the pool company and see if they can send another one. Well, they can't!! They are completely sold out because apparently during a pandemic the whole world suddenly needs a pool. I currently have a giant hole in my yard because my installer removed the 20 year old pool we had up, assuming the shipment would arrive in a timely manner. What a joke! Now I have no pool and it appears Estes is famous for "losing" packages by reading these reviews. Such a huge disappointment! I also found it interesting that I saw an ad on Facebook when I did some research that showed Estes auctioning off "unclaimed, damaged items" Really? Losing packages and then selling them for profit is more like it. Make sure any bulk item you are ordering does NOT get shipped with this suspicious company! read more

The lousiest company I ever worked with. Scheduled 4 times for pick up and they did not show up with no cancellation calls. Try to avoid to work with that company if you don't want to get upset! read more

I'm reading these reviews and am getting very discouraged! My patio set shipped on 5/22 and 12 days later I have still not received it! For the last 3 days the tracking information pushes the date back by one day which I've noticed from other reviews is not uncommon... I guess I'll keep my fingers crossed for tomorrow. read more

The delivery guy calls me and says "I'm looking at a map and there's no way out of your neighborhood. You have to come pick up your delivery across town. If you don't, it'll be returned as unavailable and undeliverable." I explained that there was indeed a way in and out of my neighborhood, and he then spent another 5 minutes speaking rudely to me and telling me I was wrong. He three times demanded I meet him across town at his previous delivery, and get my order off his truck or he'd take it back. After more talking, I told him I'd pick it up or arrange to have it picked up, but it'd be about 20-30 minutes, and he'd need to reimburse me my delivery fee on the spot ($30). His response? "I'll throw the crap in the parking lot and leave it before I wait that long." Rude. He eventually delivered it. I asked to see this "outdated map" and he refused to show it to me. I'm including a GPS screenshot of my neighborhood with the nearest highway included. The guy was just being lazy in my opinion. read more

Estes Express Lines - Couriers & Delivery Services Near Me - Athens, Georgia

We received a sink from Ebuild and it arrived in Phoenix one day and it was supposed to go out the next It was nice to talk to a real person, but after one hiccup,, with an aborted delivery, because the driver did not heed my "drop off without signature"... Rhonda, Maria, and Roy, the attentive driver told me EXACTLY when it would arrive to the minute We all were happy with the personal effort of this team. read more

Communication was unacceptable. These people do not care. I now have three inquiries, one text, and hours of phone calls trying to get an update; all ignored. Tracker as of 3-4 shows my shipment at the final destination before home delivery. It has been there since 2-26. The appointment date shows 3-1, but the delivery status indicates: "We cannot calculate an Estimated Delivery Date at this time. Please check back later" They refuse to respond to my repeated inquiries. Worst LTL experience I have ever had, primarily due to their refusal to communicate. read more

Horrible company!!! Delivery of a tub from Home Depot was scheduled for 8/8/22, no delivery was made and no notification was given as to why it was not delivered. Had to take off work to wait for a tub that did not arrive. They called the following day and said they would be there in 20 minutes, still no delivery. Kept calling and still nothing. Finally got someone on the phone and said they would call me back which they never did. If you do get someone on the phone be prepared to wait or get hung up on. Have no idea where my item is. This company needs to be held accountable and have better leadership. read more

horrible service, can't reach anyone regarding my tile from Home Depot for 2 weeks, then they had an "outage" and can't email or call to reach the company and Home Depot is useless and will not assist and charged full price, no one knows where order is. unbelievable, why is home depot using this company, they are just as bad. read more

Estes is one of the worst delivery companies to deal with! Their "critical time" customer service is even worse! I spoke to a Patricia this afternoon (10/2/22, PST), an older lady - and my gosh - she was rude in which I told her this after getting her name. Get a different job Patricia if you're tired of handling customers with their inquiries. read more

HORRIBLE delivery service! We had ordered a crib from Babies r us for our son. Not only was the delivery service late, the box arrived soaked!! (Pictures) Luckily nothing was damaged on the inside since it was packed well by the manufacturer. Just ridiculous!! read more

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Finally got my kamado joe grill today delivered by Estes. Was given a delivery window of 11-3pm. The driver showed up at 1130 without a 30 min call. I mentioned that and he said that I have signed a release for a front door drop...so he was not obligated to call ahead. I never signed a release of signature online. Second issue. Being that the kamado joe is 230 lbs, I provided a dolly for the driver to load on so I can roll it to my patio. He was confused about the act and questioned as to why he can't just leave it in front of the door. When he finally agreed, he wanted to roll the CEREMIC grill 90 degrees to load it on the dolly. Does he want to break it. It's fragile and should not be rolled on its side. I just hope I don't get anything else from this freight company ever again. Two stars for at least delivering it... read more

Just an update..Rescheduled for 4th time for today and was guaranteed that the supervisor would make sure it was loaded on the truck. I got hopeful because they sent a message saying out for delivery. They didn't show up once again. Called in and they have now misplaced the package for the second time. DO NOT USE THIS IDIOTIC company I will be opening a case with the BBB. read more

Worst company ever! Our delivery has been all over the country. They put in the wrong address and sent it the opposite direction. After days and days we finally called they said they fixed the address yet come to find out they never took it off the wrong truck and put it on the right truck so it just kept going the wrong direction! They have had our package traveling the country for 10 days and sitting at terminals for days. So much for a 2 day transit time! read more

Absolutely the worst. My pallet is a week overdue tomorrow and they are saying it will likely be a few more days. I'm wondering if they are simply lying to me at this point. Responding to response. I have emailed as suggested. Although I had already called Portland, who is currently sitting on my order. After waiting on a long hold which said that frequently you can deliver next day without next day charges, over and over again, I was told that maybe it would be taken out of the trailer today or tomorrow and then forwarded on. I don't for one second believe that you have gotten behind due to COVID in the last week. read more

i would not even give 1 star. everyone at that company only works until 2:00. no wonder why everything takes forever to get to its destination. Lowes uses this company to deliver stuff too. don't ever use Estes and don't ever order something from Lowes and have it delivered. Shame on you Lowes for using such a terrible 3rd party to deliver to your customers. read more

What's wrong with company? Got a call stating my package would be delivered next day between 9 and 4 and I laughed at the wide gal but I said ok sure whatever I'm home because of the pandemic. 4 o clock rolls around and no delivery, call the local office and they have no idea why it was not sent out for delivery, like really WTF!!!! It's amazing how this company is still in biz. Home Depot can't find another logistics company to deliver there products in time and efficiently? now I understand how this company got a ZERO rating from all the other bad reviews SMH read more

I ordered 52 cases of flooring from Home Depot. Home Depot had Estes deliver the flooring. Estes delivered 9 out of the 52 boxes. After contacting Home Depot and Estes, Estes told me they delivered the 52 boxes and it isn't their problem to take it up with my financial institution (CC company). Buyer/shopper BEWARE when using Estes. Save yourself a lot of wasted time and grey hairs and use a more reputable freight service. read more

After 3 weeks of waiting, I received an email on 6/12/20 saying my items will be delivered the next day on 6/13/20. I looked up the tracking # and it confirmed my items were in town and will be delivered on 6/13/20. I took off work waited all day and they never showed. I looked up the tracking # again and they confirmed again my items will be delivered on 6/14/20. Waited all day for another NO SHOW! I guess there is a reason I never heard of these idiots before. read more

The Miami Terminal received my package last Wednesday, December 6. I called on Thursday to inquire about delivery and was told three separate times (after lengthy waits on the phone for someone to pick up) that the package was at the terminal and would be transferred to Tier Two for residential delivery on Friday at the latest, and would be delivered on Monday at the latest. On Monday I called the terminal again and was told it had not been delivered to Tier 2 yet, and wasn't on the 'manifest' to be transferred yet. Sensing a deeper problem, I called the national Customer Service number and (after another even longer wait) got a very nice representative and I explained my problem. I told her it seemed that the Miami Terminal hadn't transferred the package to Tier 2 and it wasn't on the manifest because they had no idea where my package was! The representative put me on hold and called the Miami Terminal. When she came back on she confirmed that the Miami terminal had no idea where my package was. I guess they figured they would eventually find it and one day send it to tier two for delivery. How long was that going to take? Four calls to the Miami terminal didn't cause concern that it wasn't on the manifest to be transferred? She said to call back at noon. At noon I called the Miami terminal and they found the package and it would be transferred. I then called Tier 2 customer service and they confirmed it was on the transfer manifest and would be transferred either Monday for a Tuesday delivery or Wednesday delivery. Good News, it will eventually be delivered Tomorrow, December 13 one full week after being received by the Miami terminal. Of course, my call this morning just confirmed the delivery tomorrow, no time was given. The representative just said I would be called later today. Good thing I took Monday off of work after being told it would be delivered Monday! (sic) This delivery process has been less than stellar. I will be forwarding this to the seller, I have already called them twice to find out whats going on. I also advised them to offer an alternate to Estes for delivery, I would have paid any amount to have my shower pan delivered by either Fedex or UPS, anybody but Estes. read more

Wasted 3 vacation days. They set up deliveries 3 times, then somehow lost half the order after the fact. Then we reshipped, same thing happening again. Call the day they are supposed to deliver to say they can't make it. Already been 2 months. I wish a legitimate company could take over their territory Please deliver my items...still have received nothing. Hopefully i wont need to escalate to a credit card charge back to Hayneedle. No doubt the most difficult delivery process I have ever encountered read more

My package was scheduled to arrive May 17. We are remodeling our bath and ordered a shower from Home Depot. I have left several messages and have not gotten a call or email from Estes. Would not use them again. read more

Ordered a prefab garage and paid up front for it. Estes was the delivery company and it shows front door service. They arrived unannounced which I guess is fine. But refused to deliver it in my long driveway that has had many 53' trailers and Trucks in. Apparently the driver don't have the skills or the gumption to back in and drop the package. Somehow believes he will unload it out on the street. Well guess what not going to happen. In fact it's on video and I will go out of my way to work with the vendor to not pay shipping as they refused to put it in a suitable location. Nothing will ever be shipped by Estes by me or for me. As I am in the semi business and not only are they lazy but rude and inept. Don't waste your time if Estes is delivering just say no. Mine was from Lowes and I have 1 year for a refund but Immediately did. Good luck as I provided Lowe's and the vendor the delivery schedule with front door delivery and video of Estes refusing to deliver it. read more

Estes Express Lines - Couriers & Delivery Services Near Me - Athens, Georgia

Ordered a desk from Amazon that was delivered by Estes. I cannot even begin to describe how bad the box was damaged. The box itself was labeled as damaged, why would you even try to deliver? Communication was also terrible, when purchased we received an email from Amazon saying Estes tried to contact us to schedule a date but we didnt answer. No they didnt! Then we got an email 2 weeks later saying a delivery appointment had been schedule. No they didnt! They showed up 2 days early at 8:00 am and left the damaged box on the porch (Memorial Day) with no notice or knock. Glad we werent out of town for the holiday like we usually are. Box is completely destroyed, looks like it fell apart at the WHSE and put back together with tape, just to get rid of it. Shame on you Estes, you should have contacted Amazon and returned it. Now we have to store it for a week while someone comes to pick it up. read more

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Had a $1300, 600lbs purchase from COSTCO online. Order was shipped on May 7th. Earliest delivery was today May 13th. I was informed back on the 7th that the order was shipped and I would have to have an appointment to receive shipment. I entered all of my contact info and waited. Today May 13th @ 5pm I got an E-mail from Estes Express stating that my shipment was cancelled. I called Estes and was told that my order was NOT cancelled, in fact the Estes home team had received it and was readying the delivery to me. About an hour later I went to check the status and now it says Attempted Delivery - Customer Refused. That is an OUT A OUT LIE! We were home all day, and I never received any call from anyone at Estes. Estes went so far as to send COSTCO a message saying that we had refused the shipment. I am hoping to recieve a call from Estes explaining this. COSTCO is being sent a detailed letter of what has happened. read more

Estes Express Lines - Second notice sometime after 6:30 pm! - Couriers & Delivery Services Near Me - Athens, Georgia

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