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Estes Express Lines

1.3 (520 reviews)
Closed 7:00 am - 7:00 pm

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Dmitriy K.

Awful service!!! I will never recommend this service to anyone! I use this service for the third time and third tine the goods arrived broken!!!

Rear quarter panel is damaged all the way down to the bare plastic and has ppf. It will need to be resprayed and new ppf installed.

Absolutely HORRIBLE, DISGUSTING SELF CENTERED COMPANY!! Truck driver damaged my C7 corvette delivering a motor to my house even after multiple times of informing him that he was getting to close! As I was addressing the damage, the driver took off without me signing any paper work! Took them 2 months to get back with me and come to find out, the driver forged the signature! After I said I have audio recording of the situation and that he forged a signature because little did they know the signature that he forged does not live at my house nor the same state! I never got a reply back like they were scared to go further because they know they messed up!! STAY CLEAR AWAY FROM THIS COMPANY! THEIR WHOLE COMPANY IS CORUPTED. THEY DONT CARE ABOUT YOU NOR YOUR PACKAGE!!

Ruined rug

I arrived home from work to find my new 10x14 white-ish area rug dropped in my front yard. The packaging was torn, exposing the rug, which allowed some sort of grease to stain it in multiple locations. It was obvious and, after watching my cameras, most likely came from the way it was dragged from the truck. A very expensive rug/ruined rug. Utterly atrocious.

My glass door :(

Avoid this company. A third party shipped a glass door to me with them, and wow... what a stupid experience. Estes has earned their 1-star reputation. In short, they bailed on a scheduled delivery without contacting me. I called and emailed... nothing. When they called to reschedule, I said that I would have appreciated a call if they weren't going to show up for the appointment as I took off work and hired people to help me move the delivery. The response was 'Uhh huh....... so does tomorrow work for a delivery? OK bye!' For the rescheduled delivery, they gave me a delivery window of 11a - 5p, and then showed up an hour early at 10a. The delivery driver was like 'The item is long... I need your help getting it off of the truck.' How is that my responsibility? Amateur hour. Anyway, when the door of the truck opened, you KNOW my item was smashed. I refused delivery. I'm not sure how I'll get screwed out of a refund, but I'm sure they'll find a way.

Items from our damaged shipment lying on top of a crate. Those that were delivered anyway.
Anthony G.

Where to start, just about everything that could go wrong went wrong. I called an arranged an appointment for a Tuesday. I got a call from the driver on Monday informing me he was 30 minutes away to which I responded with confusion and explained again that no one would be available until Tuesday. I got a call on Tuesday telling me he was pulling down the block. Turns out he was on the wrong block. To be fair there are two streets with the same name in our town. However, my street number is unique to my block so he must not have entered a street number or entered it wrong. He delivered the items inside my garage has I asked. Then he called back later to explain he delivered the wrong order. I'm not sure how this happens. He came back and picked up the wrong order and gave us our order. One of the crates was severely damaged and the contents were piled on top of the crate. There were a lot of missing pieces that I had to inventory and contact the seller for replacements. Heck I still found a piece this morning on the street where it was dropped. I'm at a loss as to why they would even try to deliver something in this condition rather than explain the situation with the seller and ask for a replacement. As customers receiving freight items we don't always have a choice about which carrier to select. I have filed a complaint with my seller advising them that their brand is too important to be linked with such a poor performing company.

This is how Estes delivered the clients $5,000.00 products.
Azeezaly J.

So Build.com uses Estes for deliveries. I have had my issues with Estes delivery with Home Depot. I thought that perhaps they would behave differently with Build.com How wrong!! Had a delivery scheduled for yesterday and was supposed to get a 30 minute call prior to arrival. Especially important because we were in the middle of a snow storm yesterday in the Metro Washington DC area. No call. The delivery gets dropped off on the curb. No protection. No notification. They suck! #build.com #homedepot It's time to fire these folks.

Punched out place on one side.

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Before the delivery today, we received another email and a call when they were a few minutes away.

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