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Cms Courier

5.0 (1 review)
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Estes Express Lines - Ruined rug

Estes Express Lines

(521 reviews)

After 9 days at the destination terminal, my item finally arrived. For every bit of horror in…read moredealing with the terminal that I wrote about, the actual delivers did a great job listening to what I was advising them (it's a long reverse but the best way for a 24'+ truck to approach), and leaving the package where I needed . There was a punch through on top of the package, but a quick inspection revealed no damage. Utimately I would have given the delivery a 4.5 star only because had I not been watching the driver would have accidentally hit the brick wall with the package while lowering the ramp. The absolutely unacceptable behavior of the terminal and failure to even call to schedule the delivery (I had to call them again after several days after it was unloaded) should remain a business that is better to avoid. Given Estes response that they are overwhelmed, my recommendation is to not accept contracts for which they are not capable of honoring within the given timeframes until they can hire more people, establish faster processes for processing paperwork (once the truck is there, and you confirm that the item is deliverable get deliveries or pickups scheduled immediately even if you know the delivery date is going to have to be several days away), and finally get employees customer service training!!! Customers are NOT there to piss anyone off, so try to work with them instead of against them.

Careless !!!!!!!!!!!! I got a text on Thursday saying they…read morehad my order. Then I got another text on Monday saying my order was delivered. No notifications of when or time frame. I checked my cameras and nothing . Come to find the driver dropped the pallet at end of my driveway 5ft from the street. Since that's city's property. Minus well say he left it in the street. I had to take off work and run home before anyone help them self to 2k worth of cub cadet assesories. Absolutely Careless. !!!!!!!!!!

Cms Courier - couriers - Updated May 2026

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