Wish I could give them 0 stars. Take your vehicle ANYWHERE else but here! I have now been without my vehicle for 2 months. Estep "rebuilt" the transmission and 4 months later it started doing the exact same thing it was doing to start with, only worse. I took it back to Estep since they give a 1 year warranty. Well I've gotten nothing but the run around since! It's been 2 months now and it still is NOT fixed. They did tell me it was ready a week ago and when I went to pick it up, it literally wouldn't even go in drive. After reading Yelp reviews, I found out I'm not the only one they have pulled this on. Save yourself a lot of time and trouble and go ANYWHERE else but Estep! read more

The really deserve zero stars. They "rebuilt" a transmission for my Ford, Escape, only the thing crapped out the very first day after my father and I installed it. Ironically, I was trying to trade the Ford in for a Dodge truck. The transmission gave out during the appraiser's test drive! You would thing they would have been eager to make amends, but they weren't. They agreed to remove the transmission, fix it, and repair it for $350. It took them over two weeks to make that happen. It turned out they had failed to replace a faulty part in the rebuild, so the matter was entirely their fault. No apology. No, sorry, we cost you $200 in towing fees and then charged you another $350 to fix the mistake WE made. Nothing. Incompetent jerks. read more

This is the WORST transmission repair shop ever! They need to be shut down! I took my Acura In for a rebuild and Ofcourse since they were being paid they did it fast and got it back in a few days.. I went with this shop because they had a 1 year warranty on there work. 2 weeks after getting the car back it was doing the same thing , so we took the car back and they acted shocked & offended that we brought it back. Because they weren't getting paid this time our car sit there for 4 months! We called everyday & they always said it would be done the next day but the next day we never got a call that it was fixed, we begain calling several times a day & finally they called & said come & get it.. as we were leaving the shop it was already doing the same thing..it was obvious they didn fix this car. Fed up we took the car to another shop & was told by a very nice mechanic that our car's transmission had been torn up & what appeared to be beatin with a hammer.. the new mechanic showed us what Estep had done & said the transmission was ruined & we would need a new one .. the car was fixed right this time & no issues after the new mechanic fixed our car. This ended up costing another $2500 and we were without our car a total of 5 months due to Estep! After all this occurred we decided to sue Estep for the cost of our transmission repair , but after contacting a lawyer we were told that you can't sue a mechanic unless you can get there business license number & after lots of attempts we were never able to find it! So apparently Estep Transmission isnt even a license mechanic!! Beware of this repair shop .. they lie and won't fix your car & they will keep it forever & not honer there own warranty. and if all this wasn't bad enough a $200 pair of sunglasses was stolen out of my car when it was at there shop The better business bureaus need to shut them down!! read more

This is not the place to get your transmission repaired! I called and made an appointment, so they knew I was coming. It still took them three weeks to get my transmission fixed. I drove the car and on the second day it went into "limp mode" (stuck in 2nd gear). I took my car back and had to call them two or three times a week to get them to do the warranty repair. I picked up my car and again on the second day it got stuck in "limp mode." I returned the car for repair. This time it took 6 weeks to get it back, even calling often during the week. When I picked up my car I didn't even get to the freeway before it jumped into "limp mode," a distance of maybe one mile. I again returned my car for repair and waited over three months without any work being done. I finally went and picked up the car and I am driving around in 2nd gear. Estep Transmissions kept my car for the entire 6-month warranty period without ever fixing it. They also ruined the carpet with their filthy shoes and left grease stains on the upholstery. I will have to take them to small claims court to get satisfaction. read more