This is how a business should be run! They were courteous and efficient. My car came back looking…read morebrand new, with all the callibrations that are very complex on a recent Subaru, working just as they are supposed to. A special shout out to Haley, who was so helpful and cheerful! Thank you Automan!

I requested to have body side moldings put on a 2024 Toyota Rav 4…read more I was told that this body shop could not do that job. I didn't understand that, as putting body side molding on is a simple, hour long job for qualified people. If the job is not a big money maker, this shop doesn't seem to want to do it. I have had two cars fixed there before, but I guess that doesn't count for anything. Building a loyal customer base does not matter to this shop. No value here.

An older relative needed help coordinating a repair and was unable to make the trip for the…read moreestimate or to drop off and pick up their vehicle for the actual work because they are uneasy driving to unfamiliar areas. Therefore, I agreed to assist even though I live a long way away. . Ryne set up a time for the estimate and got to it immediately when we arrived. He wrote out the initial work plan and set a date taking into account the time required to order the parts. I explained that I would be returning to the area for a short time specifically to drop off and pick up the car. While my timeline was shorter than they originally estimated the work would take, they were understanding and accommodated my need. Additionally, they worked with the insurance company even though ours wasn't one they often partner with. Though the price was negotiated a bit by the adjuster, the initial quote was a fair price in my opinion. A couple weeks later I returned to drop off the car. While working on it they saw that it needed a couple more parts than initially outlined. They got the parts in fast and completed the job very quickly. Ryne was great to work with and so were the two other people who work in the office. One took receipt of the vehicle and was very efficient so I could get on my way. The other checked me out when I picked up the car. She explained everything very clearly. Overall, the experience was superior to visits to other body shops (in another city) that I've made with my own vehicle over the years. Will definitely return to this shop if my relative ever needs more work on the car.

Recently had damage to our vehicle and State Farm recommended olde Jonesborough body shop. From…read morethe moment we arrived for the inspection estimate we knew this was the place. Everyone was friendly, helpful and knowledgeable. Now that we picked up our car we are beyond grateful they went above and beyond on our car. Even if it's not an insurance claim I would recommend this place

It doesn't take 13 days to give an estimate. Or do an estimate on a vehicle? I don't care what…read moretheir general manager says. I've been in the business, and if that takes that long, then yes, they better hire more people or retrain their people in time management

Second time I have visited this location (for 2 separate issues). Both times i have received kind,…read morequality service. All staff are professional and their work has been top notch. Ethan is super helpful and Mia answered all my questions and got me in for quick service. I recommend this body shop to anyone asking. Thanks so much!!

I've taken my truck here twice and I can honestly say that Josh is great!…read moreGreat customer service, fair prices and very honest! I will continue to give them my business

Great people...helpful and honest. Have had a couple vehicles repaired here after accidents and…read morehave always been happy with the service, communication and quality of repair. They keep you informed and stay on schedule. They have repaired our cars back to looking new!

Great job on 2005 Dodge Dakota. Estimate was spot on and was completed before estimated time…read more Would recommend him to everyone. Thanks.

I had a choice, and I'm glad I came to Larry & Terry's Collision. My car was in the shop earlier…read morethan expected, and turnaround time was as promised. The repairs look great. Thanks, again!

What a company! Great skills, commitment to quality, friendly relations. David Bowers, manager, is…read moreprofessional, easy to do business with and honest. They did an incredible of job fixing my car. No one can even guess what side was damaged! I checked in on my car frequently, maybe too frequently but Dave was a straight shooter, no bull. He delivered on every promise and I know that was not easy. I wish every company I had to do business with was as honest and skillful as this one is , and I mean it!

I always used to go to TCCC, and for years, I never had any major problems, UNTIL today! The…read moreminute, I drove out of the parking lot, after being hit 2 months ago, the truck was bonking/knocking, up front, along with missing clips in the body panels, radiator, etc., yet they charged me for all of it!! I then called them about it, so they called Miller Tire(their 'auto shop'), to make an appointment for me, to go get it looked at. Yet, instead I had a neutral 3rd party, diagnose it, before getting an appointment with TCCC, to get the body work, that had broken/overspray removed/ask them about the parts on the bill, still left broken. Even though, I was recording everything said today(3/25/2025, the day an employee asked me to be there), so they could get parts/fix the body panels at least, however the owner was very aggressive, and didn't finish fixing even the first problem, just because 'he wasn't angry at me, just his guys' x3-5, so after all that, he kept on with his finger pointed in my face, and after the owner realized, that I had taken my suv, to a neutral third party, and found out, they hadn't replaced Major parts at all, that were most certainly, on my invoices(refused to print/pics only)?! I was charged for these items! i wasn't yelling at them, then an attempt was made after they had fussed/tried to fix the body panel(broken/still broken with several issues, yet to be fixed, in addition ELSEWHERE), while bossman kept his argument up, as I admitted that I could have made a mistake, yet he persisted with threats, until I had literally turned to leave, the owner knew I was recording him, yet still threatened me with violence, all the way to my truck/through the window, in front of customers?! At long last, I received no help, and I've cross referenced the first invoice, in which I was NOT mistaken. Only after finding out, that I had done this, did the owner lose his control, after already pointing fingers in my face x4, I asked him not to, and boy, did he take it the wrong way, while I was taking the pictures of these unprintable invoices? He then said, that he wasn't going to be 'helping' me anymore, In other words, he was revoking the Lifetime Warranty, on all body work, only after he said he wasn't angry at me, several times, then ripped up my truck, and I'm left to put it back together. I'll still pray for them, but they say all that, as a selling point, locally. They are not part of the Better Business Bureau, they can dead your links to Carwise, but I have screenshots, videos, pictures, receipts, and a recording of everything said, including outside my truck! I would never recommend this place, to anyone else, especially if you have to do any major work. $8.6k plus all in, only to hear how my Toyota FJ, was hated there, bc the owner made a comment on my audio recording, after listening again, that very obviously, TCCC's owner, didn't even know the difference between a Toyota FJ-40, 80's model(personally biased), vs a Toyota FJ Cruiser(07'-14'), TRD Team Ed. My money is going somewhere else! 1 pentagram, only because there's not, a 0 rating!! Im taking my business/$$$, anywhere else!

Excellent work! I have posted a before and after of my car, which speaks for itself…read more The staff at Tri-City was extremely knowledgeable, and put in an amazing amount of effort to ensure my car was return to perfect condition. They went above and beyond my expectations! Great communication, fantastic work-an all around positive experience.