IF I COULD GIVE ESTELLE BRIDAL NEGATIVE STARS I WOULD ***SCAM BE AWARE***
Despite paying for my wedding dress in full, Estelle Bridal is refusing to release my dress unless I sign a new release agreement that was never part of my original purchase contract. I do not believe I should be required to agree to new terms in order to receive property that I have already paid for.
Over the past several months, I have documented repeated missed deadlines, broken promises, inconsistent communication, poor workmanship, alteration issues, and the refusal to provide itemized receipts and invoices despite my repeated requests.
Throughout this process, I was never able to properly fit into my wedding dress. I attended approximately four separate "final fittings," and at each one I explained that the dress was so tight I could not even sit down comfortably. Rather than correcting the issue, I was told that "beauty is pain" and that some women simply sacrifice sitting throughout their wedding day. That was never my expectation or what I paid for. I repeatedly requested that additional inches be added so I could comfortably wear and enjoy my dress on my wedding day.
I was then told my dress would be ready for pickup on June 29, 2026. However, I was unable to pick it up because the dress had not been cleaned. Blessing and Oksana had previously told me the boutique would have the dress cleaned before pickup. Instead, I was given the option of either taking the dress without it being cleaned and having it cleaned myself or waiting until they cleaned it. This conversation is also recorded.
It was only after I moved all communication from text messages to email to create a clear written record that I began seeing previous representations changed or denied. I was later told that Estelle Bridal never agreed to make my gown into the two-in-one dress I purchased and that cleaning the dress had never been part of the agreement, but was simply a "favor" or "act of kindness." However, I have recordings and documentation that I believe are inconsistent with those later statements.
From my perspective, there has been a consistent pattern of shifting explanations, changing expectations, and reframing prior conversations in a way that has made resolving this matter extremely difficult. Instead of enjoying the months leading up to my wedding, I have spent countless hours documenting communications, following up on missed commitments, and purchasing backup dresses for both myself and my bridesmaids because I no longer had confidence the original orders would be completed as promised.
I also requested to cancel my wedding dress order and the bridesmaids' dresses and requested refunds due to these ongoing issues, but those requests were denied in lue of taking the reviews down and waiving my legal right.
Today, 7/9/2026 I am left with broken promises instead of the refunds I was promised for my wedding gown and bridesmaids' dresses stated in email and via phone. I have endured missed phone calls from Florence, a constant stream of back-and-forth emails, refusal to release my paid-for wedding dress and bridesmaid dress, and refusal to issue the requested refunds for wedding dress and bridesmaid dresses. read more