It was a little hard to find at first since it's hidden in a business park, but once inside the shop I was very pleased with the selection. The lady at the front with the short hair was very friendly and greeted me even though it was very busy. Once she had a free moment she helped me find a game and made me feel like a valued customer and not rushed even though there were others waiting for her help. Will definitely be recommending this place to my friends, local and not since they also have an awesome online presence. read more

Very satisfied with eStarland. Received a quote, had my watch fixed same day and the quoted price is exactly what I was charged. Manager and all associates were extremely friendly and knowledgeable. I will definitely be a repeat customer and I live an hour away from the shop. Start here for any electronic repair and I guarantee you won't shop around anywhere else read more

After emailing (through Yelp) several places to get a quote to replace LCD screen and camera for my iPhone 6plus, I decide to go with eStarland. Most quotes were twice as much $$$ compared with the estimate given by Chris the manager at EStarland. I set up an appointment for the following day and my iPhone was fixed in a relatively short time and the cost was just as Chris quoted. Couldn't be happier not only because of the great deal I got but because of the great job they did. I fully recommend them!! read more

I traded in some old games/systems and submitted a cash out request on 3/21/14. I was told it would take 2-3 weeks to process the check which I was fine with. Over a month goes by and I hadn't heard from them so I sent an email on 5/4/14 asking what the status was. I receive a response saying they have brought it to the accountant's attention and will be processed shortly. I finally received my check today, 5/22/14, over two months since I requested the cash out. Horrible customer service and I will be taking my future purchases elsewhere. read more

I live fairly close to the VA store location, and have never had a bad experience in all my times shopping there. For my boyfriend's birthday, I wanted to get him some new PS4 gear and I knew from experience eStarland was a great place with great service. I didn't have the extra time last week for a trip to the store, so I decided to order online for the first time. Everything was smooth, no problems, and I even bumped up my delivery charge to priority 2 day shipping to ensure the package would arrive on or before April 6th (his birthday). We waited on the package for 5 days; nothing. Today, April 7th, 2 days over what the priority shipping estimate provided, I called eStarland's customer service line hoping to get some answers. Customer Service rep 'Ruby' informed me after a few moments that my order had been cancelled by eStarland with zero explanation (she couldn't even find notes on why, but colloquially added that the system "has been experiencing some errors"). My credit card had been refunded two days ago without any notice or email confirmation or any type of communication to the customer. There was no offer to reconcile, no offer for how to fix my new predicament. Now I'm out of a birthday present (already a day late) and I have to reorder online or visit the store. Luckily my boyfriend is more patient than I am, and doesn't mind waiting until this weekend. MORAL OF THE STORY: if you want something specific/nostalgic that you can't get anywhere else, stick with eStarland. If you can get controllers/headsets and consoles from Best Buy or Game Stop, you're better off going that route to avoid headaches! read more

I am someone who has gone to estarland a plethora of times, I have an account with them and I have sold and bought games from them a numerous amount of times, and when I first started going there I thought that this place was great and probably within my first few visits would have given it a 4/5 or maybe even a 5/5. However Estarland has a lot of problems. allow me to elaborate on this accusation with an example that happened to me today. I called earlier in the day asking if a game was in stock and the customer service representative that I spoke too said, yes it was but only new and I said okay great and I hung up the phone fast forward 2 hours or so, and I check online to make sure that the game was still in stock and the new stock of the game doesn't say that it is out of stock so, I got in my car and drove over to estarland, which is about a 5 - 10 minute drive, 15 with traffic and I got in there only to be met by a young man who had no idea what he was doing behind the counter, he made the gentleman he was helping at the time wait for what should have taken 5 minutes at the most into a 15 to 20 minute endeavour and then when it was my turn he took another 5 minutes to talk to the person behind him about something not related to work and was making me and another person wait and then when he finally got to me he didn't even know if they had the game in stock or not and then after waiting another 5 - 10 for him to look it up, I was then only to be told it wasn't there and then he gives me a half assed apology simply saying "that sucks", so not only did I waste my gas, but also my time. What should have taken 5 minutes 10 tops, took me 35 minutes I of course am not happy about this, and this isn't the first instance of this happening either. The employees at Estarland aren't trained well enough and don't care about customer service and even more frustratingly they do not update their website enough, even now the website still says they have the game in stock. If it were not for their good trade-in values and the nostalgic feeling I get when I go in there I would rate this establishment a 1/5 maybe even a 0/5. They need to start training their employees better and updating their website more or they will start losing customers in large quantities. read more

don't trust! cool store usually been going there since I was a kid. took in PS4 pro to get it cleaned then picked it up. was told it took 40 mins to clean and put some new thermal paste in..came back after 2 hours and the guy hadn't started on it and then was told it took 24-48 hours for that to be done?? okay so I said to just clean it instead of adding thermal paste and waited another 40mins which would have been cool if the guy actually cleaned it but he didn't even touch the fan lol. took the top off my PS4 after I got it back to see if the technician did his job and all the dust that was there before I took it in for a cleaning was still there when I got it back after the cleaning. so not sure what was cleaned or if the person who cleaned it thinks I'm dumb but nice job I hope the $24 was worth it dude read more

The parking lot is small and sometimes crowded for a area with 5 small business. They have a large selection of old video games and new. I've found that buying from them is easy and as the below posters say there are no price listings but they have a computer you can use to check prices. All of their used games are shrink wrapped and they have more items in the back. They also offer a service to fix some broken systems and scratched discs. I've found their trade-in prices to be fair compared to Gamestop but they have no preorder bonuses or I have never noticed it. Customer service is also good. The store is small but I've always found the one Caucasian male at the computer to checkout is sort of....... never mind. read more

Love coming here to window shop all of the classic video games, consoles, and accessories they have in stock. They offer superb trade in values as well. A real gem. read more

I've been using their trade-in service for just over 7 years now. They have the best value, good customer support and have really never messed up any orders. The one time I hadn't been able to receive my free shipping label to send my trade in items, I wasn't contacted why it didn't meet the requirements. The communication has since improved, this was several years back. I wish there was a store in my home state of CT, I'd love to shop in store, and trade games in more often! I'd recommend this store if you live in VA or using their online services any day over major retailers. read more

The first time I went to the store I had trouble finding it, as it is not clearly labeled. Once I did find the entrance, i couldnt believe how much stuff was in there! even though the store is kind of small, it is packed full of so many games spanning from atari all the way up to the newest releases! the employee working in the front was really knowledgable and helpful, he helped me find a NES game i played when I was younger just by describing the game to him. The next week I came in 3 times (lolz) to trade in a bunch of older games I had, and a few newer 360 titles, and actually got a really good trade in value for them! WAY better than Gamestop, like literally triple or more what I would have gotten! now i am the proud owner of the Halo Reach Legednary Edition! i love it more than my family (excluding my cat =P). Even the new games here are cheaper than other stores, so I would def. recommend this place! my only complaint is that it took a while to ring up my purchase, because there were some people some other customers in front of me doing some trade ins. other than that, I LOVE THIS PLACEEEIOSDKFUHSDJh!! read more

Never buying here again. When everything is good its good. When something goes wrong you're f#$%ed

First you pay for the product and shipping. Afterwards you get a paypal request to pay even more money. Terrible store and the reviews on other sites show this. They mostly get one star for good reasons and since yelp is a heavy player in reviewland, they fake reviews here. It's bad. They make customers pay for their faults. read more

Great inventory, unfortunately I've bought 2 of my favorite PS2 games but bump on the head? neither one worked! but other than that decent customer service large selection of classic games for unbelievable great prices. read more

I ordered a Super NES console package from eStarland. It was shipped in less than 1 business week. It arrived in good order, shrink-wrapped and with all accompanying components. It worked perfectly. Even for a used unit, it was in superb condition, with no outward signs of wear-n-tear. Overall this was an excellent purchase experience. I would highly recommend eStarland. read more

I had a few mishaps with this place but on average comparing those to the ones I've had with gamestop I'm better off with estarland I started a wild sega saturn collection here its a neat environment and definitely better than gamestop in comparison to trade in values and bargains the staff seem almost too busy to help or they come off irritable but you'll easily not care as you'll be amazed as hell going through retro games and stuffing them in your basket you'll always find rare games its fun looking for them but also heartbreaking when you can't spend all your cash in one place I love estarland read more

Terrible place had to wait 30 minutes to get one game but they gave me the wrong game later I came back and the didn't even have it

My coworker talked about this place a lot. I went one day to get my SNES fixed. I ended up coming home with a NES, some controllers and a game. I spent $99 that day and had my SNES being fixed for the week. That was the first time I went. I go about every two weeks or so. I usually end up spending $50-$100 every time. I bought my Nintendo 64 there. Yesterday I bought a $5 playstation at the thrift store and went here to buy some cables and walked home with a working PS, about 6 games, all the cables I needed and two controllers for about $60. I can't go to this place without buying something. It's really hard to not go home without at least one new purchase. Who can say no I retro gaming and reliving some childhood memories? I'm surprised not everyone knows about this place. They sell everything from Atari to XBone and PS4. They even sell collector action figured, key chains, strategy guides and stuffed animals. They don't only sell consoles and games but also a bunch of video game merchandise. I nicknamed this place Video Game Heaven and none of my friends who were introduced to it by me ever question it. One of the places you HAVE to go before you die. At least a couple thousand times. read more

The new location is amazing. You can finally see the entire stock of what is available. They are still constructing it as well. Many more computers to browse the website while in the store and as I said the showroom is great now. Much better then the previous location. Staff is always helpful and courteous as well. read more

This place is huge and has a lot of stuff but there are no prices on the games nor any clear way to find them out. I guess you just take things up to the counter and find out when you ring it up? That would not be so bad if the employees didn't take their sweet time. I took two games up to the counter and waited forever for the cashier to ring up the guy in front of me. I waited and waited and the two of them chatted and chatted about games. So i left. On top of that the store is hot and stuffy. And dark. Also, i looked up a few specific games on their website, which said they were in stock. They must have been bought right before i got there because i couldn't find them. I would have asked, but like i said, i didnt have all day to wait for the cashier. Mckay's used books is a lot better. Smaller selection but you can easily find what you want if they have it. Also they put prices on their games. Or get your games online. It's cheaper, you'll save time searching, and save gas, and you won't have to waste time roaming the store and then spend time praying the cashier will help you. And you wont have to sweat your balls off. read more

Eh, another over-priced "retro" gaming store. The barcode/checkout system is awful and could take too much time since you have to "find it yourself". You have to look up items on the store computer, then go through the tons of scattered inventory to find what you want if they even have it. I went to purchase a 6-button Sega Genesis controller, and when I took it to checkout the employee told me that it was "already reserved" and I couldn't purchase it. Seriously??? I had to dig for ages only to be told it's on reserve? How about you pull items as soon as they come in? Also had to deal with a grumpy - couldn't care less female employee who put a sour taste in my mouth. Ugh. read more

My first couple of transactions went very smooth. However, I have encountered what I believe to be bad, business practice. Firstly, let me say that I come from a retail background. I called Estarland and spoke to a receptionist who assisted me with the question, "How do I proceed with a cash out of my account." She informed me that I could go on the website, complete the forms and wait 4-6 weeks for the check to be sent, or that I could come into the store and handle it there. Great, I informed her that I would take care of it in store to avoid the 4-6 week wait. She then proceeded to tell me that in order to complete that transaction, a manager needs to be present. Wonderful, that I understand the next obvious question was "When is a good time to meet the manager for that transaction?" I was put on hold, for a bit. I was then informed that the manager does not have a set schedule, and is apparently hardly ever there. She also let me know that she (and the other employees) didn't know the manager schedule. I asked if there was more than one manager (and trust, they get overly busy in the store often) and I was told no. So let's recap, I can wait 4-6 weeks or try my luck and pray the manager is in. I have never, ever heard of any store, that does any type of business that requires a managers approval and does not guarantee that a manager be on staff. It just doesn't make any sense to me. It's like going into a store and being asked to come back later because they are not equipped to perform a specific SERVICE that they offer on a regular basis. After basically recapping all of this information to the woman giving it to me, she apologized and prompted me to call back later to see if he was more aware of when he was going to be available at his manager job. LOL So I did! I called today and was told by the woman (who was getting information straight from the managers mouth) that he didn't know if he was going to be in Friday (that's tomorrow for God's sake!) or any other day for that matter. He told me (thru the receptionist) to basically try my luck and to call first ( Isn't that what I just did...twice!) Feeling discouraged, I will try to leave my job early today, if not I will try my luck tomorrow. I feel as if the (a) manager of any retail store should be available all weekends and in the store during the most busy hours (that includes the week). So many times I have come in and received no service, if not bad service. It is important to set the tone for the day and your employees so letters like this don't happen (that goes for on-line orders as well, I've seen some scathing reviews.) I also feel that the manager should be present to cover the morning and evening shifts to assure that all transactions can be completed. If you need more managers to do so, start with promoting the poor woman helping me on the phone. I'm sorry if I was curt, just very confused at the policy, and the unwillingness by the manager to solve the problem of a loyal customer (never cashed out before, in two years!). Thank you for your time. You may contact me with any questions or concerns via FB. read more