This place is fucking awesome, I talked to Keelan not sure on the spelling, but I'm certain he was…read morewhite and Irish and the most helpful individual I've ever met in my entire life. I went as far as to tell them the exact type of cycling shorts I wore, he told me Bert, we don't got that shit, but we got something even better. Let me hook you up with Rafa mann I can't wait to wear these spin shorts and my shoes. Here's the icing on top with the cherry on it. I said brother can you make sure that when my friend comes in to get my spin shoes we get a couple red cleats. Keelan said to me, Bert I - I'm the motherfucker that's got your motherfucking back. I'll put them shit in for you.! End of quotation as far as I'm concerned Atlanta cycling has a monopoly on my heart and I wish I rode bikes more often. Just so I could interact with the people that work at this great institution on a daily basis. As a matter of fact, I may ride a bike across America just because the service that Keelan provided me. I hope one day I can repay his kindness by buying him a beer, I'll be standing in a bar maybe I'll recognize his voice or see a trek T-shirt on him, or maybe even a Atlanta cycling shirt. I'll look at them and go wait, are you Keelan, to which hill Smile grin, That, Keelan, Gran, and say yeah, Bert? Will Laugh have a beer hi-fi get on our bikes and pedal in separate directions because that is life. A love story through commerce And yes, I just voice texted this whole thing so that's why it reads like a third grader wrote it

Helped me for free! Showed me how to fix the front wheel bracket. Significant bike repair…read morecapabilities it appeared as well.

I went in for a simple brake alignment. Paid up, cycled 5 blocks. BOOM, like a gunshot, the front…read morewheel exploded in heavy Moreland traffic. I was shaking. I thought it was an overinflate issue. The wheel locked, decimated. CARRIED my bike 5 blocks. So piss'd off. FWIW I do not blame the person who did the original realignment. It is not his fault. It's the manager for setting up a bad chain of command and her appalling gaslighting. They said "Yeah your rim was already indented, and look, it's the back rim too. When the brakes applied to that, this front wheel rim split, caved in and exploded.". That'll be $85 more, they said. New wheel, inner tube, costs. Uhm. What? The alignment of the brake pads is done when you align them TO THE RIM OF THE WHEEL. You cannot align the brakes without aligning the rim, they work together in a pair. That is the time to tell the bike-rider of the impending catastrophe. I was so angry. They didn't tell me. Or warn me or make it known. I requested a discount from the manager. I'd just had the brake adjustment. This lady nicked and dimed me. They fixed the brake alignment and must have seen my coming back for more. Jeez. Switch bait. She gaslit my Every. Single. Sentence. Blamed me for not having a service earlier, for not noticing it myself and said it wasn't their responsibility to tell me about the rim. Uhm, it's LITERALLY your responsibility. I'm not the technician. Brake pads apply to wheel rims. It's Literally. Your. Job. argued I told her I felt very unsafe and didn't trust this shop now. She argued my every sentence. She said anything she could at every turn to make herself look good. Lady. At least have the COMMON decency to agree with a sentence out of my mouth. I shouldn't have to argue over and over or defend myself when I'm telling the manager I feel unsafe. When leaving, she told me to take care of servicing and to come back for adjustments. Lady, if you think I'm ever coming back to this store, you're crazier than I already think you are. And I'll expect her to reply to this with yet more gaslighting.

Awesome, quick, friendly, knowledgeable, and got service on a Sunday. They went above a beyond…read more Thanks for recommending my Saris bike rack. Price was fair.

Great experience with Basement Bike Mechanic. The service was awesome and the pricing was very…read morefair. Communication stood out the most, they kept me updated and answered all my questions quickly and clearly. Definitely recommend if you're looking for reliable and honest bike service.

Highly recommend! I had a bike that had been sitting around in the garage unused for years and…read morehoped I could repair it instead of having to buy a new one. It was very easy to book through the website and the prices are clearly listed for each service offered. The owner responded to my message quickly and I got my bike back in perfect condition in just a couple days!

Fantastic service from Mr. Jackson! He made the entire process incredibly easy and convenient,…read moreespecially by providing home service. I couldn't ride due to worn brakes. He was professional, friendly, knowledgeable, and made sure everything was taken care of properly. I really appreciated how smooth and stress-free he made the experience. Great service, great value, and quality work. I'll definitely be calling Mr. Jackson again and highly recommend him!

Albert is fantastic. I needed a new tube in my very new bike. He made finding an appointment easy,…read morewas five minutes early, thoroughly checked my tire before putting a tube in, and checked the other tire. Bonus he has lots of experience with bike maintenance and is just a pleasant professional person. The price and service were outstanding.

Great experience. Very helpful, explained what he was doing and why, as he did it, and overall…read moregreat conversation.

employess smoke marijuana all throughout their own business as if it's legal. the owner avoids eye…read morecontact and refuses to stop smoking when speaking to a customer. very rude when listening, does not seem to understand simple conversations and is easily aggravated. simple questions lead to his frustration, even though he was told I am new and wanted to gather info. there is no professionalism or hospitality. dealing with a disgusting attitude is never worth it

Came by today to get my bike looked at that I got from amazon and was able to get some minor fixes…read moreand my kickstand put on! Im just a girl who tried to do it herself and had a little trouble but definitely recommend them! everyone is so sweet!

Started mountain biking this past year and the team at Atlanta Trek has been extremely helpful…read more From helping me find a used bike in my budget (they were willing to bring it in from McDonough) to answering all my questions about helmet types (and bringing out many to try on) to being chill with my kids as they want to try out all the bikes. They even provided a lot of good recommendations for trails as I'm new to the Southeast. Definitely will be back!

So TREK Atlanta--Peachtree City is not the location I would personally recommend…read more The negative comes in through my overall experience at this Trek location, not w/ any associate personally. When I first arrived into the store, I see about 6 associates/techs on the floor. No one greeted me. They all look at me & notice me, but not one greeting. Thats not too much of a deal, I just went ahead & start looking at bikes. I'm a complete novice & a little uncomfortable as I haven't been on a bike since I was a child (& that bike was a gift). I know diddly about bikes, so I was slightly overwhelmed. After about 10 mins of pretending to understand what the difference of all these bikes are, I finally get greeted... I can't remember the woman's name but she was kind & polite, but definitely didn't seem too concerned on selling me a bike or not. Almost like she assumed I wasn't going to get one already. I seemed to be more proactive in asking if there were other ways to find/order bikes since the store had limited options for my bike size (S, 5'3). I mentioned Id be doing majority city biking, she advised that a hybrid/city bike would best, but that there were none available. Moments later they have a delivery w/ bikes in my size--Whoohoo! I went to test drive the bike. Had an issue w/ the gears. I was outside & went to ask the male associate in the basement garage for help. He was on the phone, scoffed, rolled his eyes & walked over to me w/ an attitude, like I interrupted his conversation. I went to ask him for help but he didnt listen to my question & immediately said "they can help you upstairs"--it was rude as hell. Like at least listen to the question, damn. I went upstairs a slightly older gentleman asked if I needed help, I told him my issue, he fixed it in literally 20 seconds. (I bet the other guy could have done the same thing if he'd taken the time to care enough) I end up getting the small framed bike recommended earlier by the female associate. Come to find out later that night researching its a mountain bike--which was weird because we had a extensive discussion about the hybrid/city bikes being what I needed. But I assumed she seen my desperation for a bike & just wanted to get me in one. So I ended up taking the bike back for a full refund. Being new to the biking game I didn't feel really welcomed or comfortable. I felt like a burden. & those bikes ain't cheap. For luxury prices I do expect luxury services. So I went to another store & purchased a Trek there (posting a review soon). That experience was almost the complete opposite it was so good. This was my very first bike shopping experience, & I most likely won't be back to this store.

Rude employees. Asking about a basic BMX style bike for my kid and the guy was trying to tell to…read moredismantle a coaster brake to make a free wheel. He felt bothered by my being there, which cost him a sale. Seems like there are other rudeness comments in here as well. So much for customer service these days.

Received a bike fit from the owner, Tom, as well as a few services related to issues he caught on…read morethe bike during the fitting process. Bike fit was top notch - old school w/ no gimmicky technology, but Tom was able to get me the last 10% from good to great, which was well worth the very affordable cost. Tom knows his stuff and this is the type of independent bike shop that you should be spending your money at. I couldn't recommend them more highly.