First off when I came in for my exam the front desk lady was nice the tech was nice the doctor was nice. It wasn't until I picked out my frames the bigger lady with a red hair seemed to not like her job or people at all. No personality no smiling. It was very rushy. She was very robotic all about the money, she tried talking me out of getting the clear glasses that I actually really wanted. And better for me. It would've been totally covered under my plan as a single mother with a single income that would've been great for me. I didn't feel good walking away. I made it very clear to the doctor and to everyone I didn't want my eyes to look tiny, I even told the lady that helped me pick out my frames we'll call her Red that I didn't want my eyes to be very tiny that I would pay extra whatever it was, I said this a few times to her. When I got the call to pick up my glasses and upon trying them on guess what my eyes were tiny. Before trying my glasses on, they made me pay for them. I didn't like this at all. Wanted to cry when I tried on the glasses and noticed that my eyes were tiny tiny and cross eyed I even FaceTime a family member and sent pictures to two other friends and they all agreed my eyes were tiny, but the lady with the red hair said oh no they're not, I said they are this is exactly what I did not want not happy with these glasses. She said you could pick another frame and pay the difference if it's more and we do have something else that could fit in the glasses for you in my head I'm thinking well why didn't you tell me this the first time, because this is what I asked for. And she told me that it would be an extra charge my insurance rolling cover some of it. It would be an extra charge of $28. I said so I should probably get a frame that is the same price and she said yes, she was helping me find frames that were more expensive than the ones I had I told her I just wanted to keep it at the same price or even cheaper so that way all they would have to pay would be eight dollars instead of 28. So I found a frame for $190 sat down thinking that I would just have to pay a dollar difference and she said no that I would still have to pay $28 I said yeah but the frame that I just paid off 210 so $20 I'm not giving it to you guys for a tip that doesn't make sense. She was getting very upset with me. My toddler was, getting upset that my toddler was restless telling me I wanna come back another day and look at my baby as if she was the problem. I said I would like to speak to a manager. She wasn't listening to me. I said what happens with the $20 frame was 210 since I've already given you this money and I pick out a frame, I should have to pay $8 dollars and you give me $20 back. at this point, I was a little upset. I really wanted to cry and just walk out of there and tell them just to keep the glasses at this point I asked to speak to the doctor. They said she had two more patients and that they would speak to her and then I waited probably 20 more minutes. I said I couldn't wait anymore. They said they get a hold of me as soon as I speak to her. The next day rolled around they open at 8:30 930 around I didn't hear from anyone so I called them and they said they have to call the doctor, no point did anybody apologize to me for making me feel the way I did I finally got a call back and they told me they would give me a refund and they would call my insurance telling them that I did not get a pair of glasses I've been checking my bank and I have not gotten a refund and they said nothing eyeglass doctor and asked them again and they said they did process it. I still haven't received anything. I will be calling the insurance and I will make a complaint about them. I think that they are a horrible business you don't make people feel like this. My money is just as green as anyone else. Excuse me that I was just wearing a T-shirt and some sweatpants. I work 12 shifts full-time and when I'm off I wanna be comfortable I was nothing but nice to these people and I explain to them in the very beginning that I did not want my eyes to be tiny Because I didn't wanna spend more and more on frames and dare to question them about getting ripped off for $20 I didn't even get an apology. I just got treated out like dirt. Don't go here they're very racist and boogie and not friendly at all. They no patience and will try to steal your money. Zero stars. Shame on you Essential Optimetric!! read more