After six years with LensCrafters, my wife took me to this clinic and had already told me about the…read moreexcellent customer service. Dr. Orathay and his assistants, Lacy Joslin and Jamie Lewis, were always very friendly, which makes a big difference compared to other optometry clinics. They don't look at your face with a dollar sign. My prescription was for transition lenses, which didn't work for me, and they agreed to exchange them for bifocals. When they called me to pick up the lenses, everything was EXCELLENT. For the prescription change, they also gave me a small refund to my debit card (something unexpected). If you'd like help in Spanish, they'll be happy to do so. Super honest, punctual, and very professional. Thank you so much! Después de 6 años con LensCrafters, mi esposa me llevó a esta clínica y ya me había hablado del excelente servicio al cliente. Dr. Orathay y sus asistentes, Lacy Joslin y Jamie Lewis, siempre fueron muy amables lo que marca una gran diferencia con otras otras clínicas de optometría. Acá no miran tu cara con signo de dolar. Mi receta eran lentes de transición, que no me funcionaron, y aceptaron cambiarlos por bifocales. Cuando me llamaron para recoger los lentes, todo estuvo EXCELENTE. Por el cambio en la prescripcion también me hicieron un pequeño reembolso de dinero a mi tarjeta de débito (algo inesperado). Si deseas que te ayuden en ESPAÑOL lo haran con gusto. Súper honestos, puntuales y muy profesionales. ¡Muchas gracias!

this was my first time (and my husband's) going to an optometry office that wasn't target. dr. t…read morewas very nice and quick with explaining eye problems and finding the correct lens. i gave the office girls a little bit of a hard time because i was looking for a new style and then when i found the ones i liked i decided i wouldn't get them because they weren't fully covered by my insurance. the ladies were super understanding, clear about insurance coverage and nice (i think one was shadowing). they send message reminders for the appt and when your glasses are ready. i'll probably be back again next year.

The entire team is wonderful! They are very friendly and helpful! They are easy to talk to. We felt…read morewell taken care of at the appointment. We didn't feel pressured to purchase certain add-ons for the glasses. We added the anti-glare because honestly it was a great deal. I really liked the glasses we chose. They are Harley Davidson. They are the ones that framed his face, and looked the best. We spent way less than expected. They were able to squeeze us in the next day, and schedule an appointment for our son the following week. The only reason his wasn't sooner, was because he was still in school at that time. Thank you Dr. Kajioka, Dr. Antonio, and staff!!

So glad I found this office! I've been unhappy with my optometrist for years - I checked my VSP…read morewebsite and saw Dr. Kajioka listed, I was able to request an appointment through the website right then! Afterwards, I got a text message confirming my appointment. I like when places use tech for customer service - when it's done right, this office has it down! I saw Nicole K. Antonio, O.D., she was very friendly, down to earth and she knows her stuff! She spotted a concern on my tests and referred me to an ophthalmologist at Kaiser (my health insurance provider). Her front office staff is on top of paperwork and claims so I knew right away what would be covered, no surprises. My most glowing review goes to the Glasses Shop (or whatever it's called, where you pick your frames). I don't remember the gals name but she was FANTASTIC with me - I can be indecisive but she was patient, made worthy recommendations and she was honest with her opinion which I appreciate. I highly recommended this office for eye care needs! They've got an established and returning patient in me!

I was able to get an appointment same day rather than going to urgent care. Everyone was very…read morecaring and very much aware of my need. The care was excellent

Incorrect Prescriptions and Poor Follow-Through…read more I had a very poor experience with this office. I purchased two pairs of glasses that ended up being incorrectly made--wrong working distances, wrong bifocal placement, and unusable from day one. I later saw an independent optometrist who confirmed the prescriptions and measurements from this office were not accurate. Despite clear documentation and multiple attempts to resolve the issue, I was only given a partial refund. There was no real follow-up, no accountability, and no meaningful effort to fix the remaining problems. Instead, I continued receiving automated "your glasses are ready" texts long after the issues were known. For the cost involved, basic accuracy and professionalism should not be optional. I recommend verifying all prescriptions and measurements carefully and being prepared to seek a second opinion.

They do their job well, but there is a slight element of not being glad that you are coming to…read moretheir office rather than someone else's. Reception could be just a bit warmer, although it is done well according to what the job requires.

I had a very negative experience with valley optometric. They advertised contacts online at a…read moresignificant discount to me. I purchased these contacts and picked them up upon delivery. The next day I received a call and was told it was a mistake on their part and I needed to give the contacts back. I was disappointed and felt it was not my fault that this mistake happened so I went in to speak to the manager Lillian. She explained it was one of her employee's mistake and was asking for me to give the contacts back. I asked them to please, if I give the contacts back to hang on to them for me so I can purchase them directly from you due to the inconvenience of this mix-up. At this point she threatened to kick me out of the practice if I did not give back the contacts. I told them I had a receipt and proof of the discount offer and had no obligation to give them back but as a courtesy I would give them back to them if they would accommodate me by hanging on to them and selling them to me at the price that was correct not the erroneous one caused by their employees mistake. Lillian angrily said she would see what she could do and proceeded to get me kicked out of the practice because I would not respond to her threats so she carried through on her threat to kick me out of the practice. I was given false advertisement and tricked into this problem by their mistake. When I asked for an accommodation and agreed to pay the amount they wanted that was not enough for them. I would not recommend them to anyone. They have signs all over saying that they will adjust your glasses at your own risk. This means if they break your glasses in attempting to adjust them you are financially responsible. Apparently though if they make a mistake and they are responsible for something they will put all the blame on the customer Make threats and carry through on these threats if they don't get exactly what they want.

Winnie the Pooh once said "Sometimes the smallest things take up the most room in your heart." My…read moreparents recently had their eye appointments here. You have to understand that my mom was EXIGENT about not getting a pair of glasses after her cataract surgery a few years back. She was so adamant, we had to pay extra for the fancy lenses to be put in her eyes at the time of the surgery. IMAGINE MY SURPRISE when my parents called me after their appointment GUSHING about Dr. Garrett and how my mom had also gotten a pair of glasses ordered! Understand that I have been BEGGING her to get glasses for years after her surgery and, somehow, this young man was able to manage what I had thought to be impossible. They gushed about how thorough he was with them. They gushed about how, even though my parents are ESL, he somehow managed helping them understand the findings/recommendations of the visit w/o an interpreter (which is usually me). AND THEN.....he recommended some eye drops to my mom who shares Central Valley dry eye issues with me. So, I ended up with the same eye drops I have been using for the last few weeks and they have been AMAZING for me. So...my parents glasses arrive and a complimentary blue cleaning cloth also arrives...one side has grippies so that your fingers don't slip against the cloth as you clean your glasses! TRULY....thank you for addressing the smallest things. For those of you out there who knows how difficult it can be to manage a set of aging parents, this has been a true blessing.

I have been going to this place for my eye care over 30yrs and when I went to pick up my glasses…read morebecause they told me about 6 months ago that my insurance would not pay for my glasses until June and when I went back to them in June they told me that they were not going to give me the glasses because I was supposed to go to another doctor to get my cataracts fixed and I tried to tell them that they were wrong because I had my cataracts fixed when I was 25 years old and cataracts are not able to come back when I now have artificial lenses in my eyes and then the manager told me that she was feeling threatened by me because of the way I was looking at her which made no sense because a look isn't a threat I told her then that's when she said I think you should leave because they don't take my insurance anymore and we don't like your kind here I asked her what do you mean my kind and that's when she bent her wrist down and said that kind which was the the way gays do when they have limp wrists

My daughters and I have been coming here for a few years now. We are overall very happy with the…read morecare we have received here. We will continue to come back and always refer patients here when anyone asks about a great eye doctor. They have great staff, and a great variety of glasses to choose from. The doctors are very friendly and knowledgeable.

I was rather nervous going in & was taken care of well. My nervousness subsided. I have received…read morenothing but the best of care. I do recommend this office. Yes I'm a patient that reads reviews. But I form my own opinion & I feel that this office really took care of me & provided the best care from start to finish.

I love these guys here glad to be back in Turlock and be able to come back to this eye doctor…read more these people are always nice and I love the husband and wife team Drs.

Nice office but glasses broke and needed a quick fix. They wanted $20 to screw in a screw and a…read morewaiver signed. Purchase other glasses here but not his pair. Just disappointing. Easy to collect money for appointment but when I needed them they want more $ and a waiver. Going elsewhere, eye doctors all the place. Need someone to take care of me during bad times and good times.

the best! service was great. the rooms were clean and did many different tests for my vision…read more doctor could answer my question so he could surely answer yours! they have a waiting area with a "electric pony", costing 25 cents to ride, a bean bag, and toys like legos or blocks. they do have a restroom, for personal use,1 person at a time/family restroom. super nice, super clean, and super smart! what's not to like? wish I could give this place 10 stars!!

Personable, friendly and giving you eyewear ready for your daily needs. Cannot wait to get my next…read morepair. #spicemeister approved.