I've been there many times over the years and honestly they have really gone down hill. The place…read moreis clean and most of the staff that perform services are good, though I did have one create an infection during extractions one time even after I said it wasn't ready to go, but the main reason for my review is the customer service is so terrible. I got my mom a gift card to go there and the staff was so rude to her. Recently I had an issue with my assistant booking an appointment at the wrong time. They were very rude when they called to see where I was and didn't listen to my explanation before hanging up and fully charging me. Sad to see such a good place slip like this.

This spa has been hit or miss at best for years. I always ask for deep muscle massage. The person…read moreI used to use quit and I was assured they had an excellent massage therapist for deep tissue. I have been getting massages on a regular basis for over 30 years and this was absolutely the WORST MASSAGE EVER! I will never return.

Very disappointing experience. I chose this spa for my friend's birthday and had high expectations…read morebased on the online reviews. We all booked the same treatment but our experiences couldn't have been more different. My massage therapist did the bare minimum and barely communicated before & during the treatment (besides a " hello " & a prompt to choose an oil). When I voiced my concerns afterwards I was quickly and rudely dismissed by the manager. I left feeling more stressed and frustrated than when I arrived. For the price, I expected a higher level of professionalism from the staff.

Bad customer service. They've changed things around and added a new manager who is not…read moreknowledgeable and has a rude and dismissive demeanor.

I had a wonderful massage with Alice tonight! It was one of the best massages in my life. I had a…read moreSwedish massage with medium pressure and it was perfect! I feel so much better and rejuvenated!!! Thank you, Alice!

Yikes. I have had a couple dozen Thai massages in my life, and this was *easily* the worst. I found…read moremyself wishing it were over. A good masseuse should be able to tell when the pressure is too much when the client flinches, and maybe ask if they should back off. This one required me to tell her multiple times, and she was still too forceful the entire time. At one point, I was in so much pain that I tensed up and the face towel fell to the floor. You'd think she would grab another one, but no, she bent down and grabbed it off the floor and plopped it on my face again before I could say a word. Maybe a different masseuse would do a better job, but judging from the website, you aren't able to see who you're booking an appointment with.

I booked a facial and massage for my birthday. I had booked them back to back, so I arrived an hour…read moreearly to enjoy the sauna and hot tub before my facial. Unfortunately as I was pulling in the manager called the let me know my masseuse had called in sick and they could only rebook my massage to start 1.5 hours after the original time. I was disappointed, but I made the best of it and thankfully had a flexible schedule that day. I ended up ordering tea and lunch from the Tea Bar. Unfortunately the matcha was out of stock, but I opted for another green tea and the crab cake. It was raining the day I was there so I didn't end up using the pool. I really like my facial with Ruth. She was amazing and had lovely energy. I would definitely rebook. My massage was okay, but despite a few requests for more pressure, I was told that was the max she could do. I have had a lot of massages, but have never encountered that before

This review is a few months late. I visited in early October. I have been traveling and did not get…read morethe chance to write a complete review, especially because this one is negative. I decided to come here for a full spa day as a treat on my birthday. I booked a massage and wanted to hang out and use all the amenities available. I left very disappointed. I booked a deep tissue massage. I expected a relaxing and meditative experience, and let my masseuse know that I struggle with shoulder pain from playing tennis for years. He proceeded to walk me through a sort of physical therapy session? Like, imagine doing the physical therapy exercises/reps for tennis elbow. I'm not sure if this is a normal thing to do during a deep tissue massage but it wasn't exactly relaxing. I also don't think it was very effective since those sessions are typically done multiple times. He barely worked on the rest of my body and only focused on my right shoulder. After he was done, he didn't give me any time to relax by myself before telling me to get dressed and that my hour was up. After my massage session, I decided to use the hot tub and relax in the lobby, which was fine. There were minimal complimentary refreshments compared to some other spas i've been to. I wanted to get ready for the rest of my birthday (dinner with friends) at the spa so I decided to wash my hair. I brought my own hair dryer and my makeup products. In the middle of my shower, the power completely went out. There was no announcement from the attendants about what was going on. They just continued on as usual. I rinsed my hair out (in the dark!) but it was still wet and needed to be dried immediately. After asking an attendant, they said the power goes off regularly and that they had no clue when it would be back on. If I had known this, I would never have tried to get ready at the spa! I might not have even booked there. I had to leave the spa early and go home because my hair was very time sensitive. I did not get comped. I didn't even get an apology. I walked out of the spa into the cold day with fully wet hair on my birthday. Definitely not worth the price point it's at and should come with a warning tag about the power outages.

Misha is a lovely person who creates a wonderful, relaxing experience for you! I always feel so…read morecalm and cared for afterwards, and my skin glows! Definitely some of my best skin treatment experiences, and I'm always so excited to come back

Misha is simply the most gifted professional you will ever find in this field…read more Her deep background in healing adds to the benefits of bodywork or skincare. Above all, you'll like her, and you'll like the way you feel after being with her.

It was really difficult getting hold of anyone live to discuss and confirm appointment. The space…read moreis smaller and with way fewer amenities than you might feel given the big spa feel you get from the website. The "spa" is literally the locker room and a steam room plus bathroom stalls and that's it. There are several other day spas in Marin with way better facilities, more diverse services with high availability and set up by comparison. Wouldn't come back here because the price point isn't warranted, felt like a tourist trap.

It's not a bad in-town spa kind of place in Marin. And I understand they've just recently been…read moregetting the operation back up and running since the pandemic. The deep tissue massage I got was very good. Can't say it was the best I've ever had but definitely not the worst. Just don't expect it to be as big or grand as a five star resort or anything. It's located in the boutique style hotel which has been there for ages. It's small, yet nicely appointed. The staff were great, rooms were quiet. I enjoyed the outdoor lounge area. The rest of the place isn't much to see. There was one loud group of guys making noise/laughing loudly for a while down the steps from the lounges. Not sure if they were employees of the hotel or guests but it stopped after 10 minutes or so. With tight quarters you can't do much about that. The men's locker room was meh, clean, but small and kind of rank smelling like a local YMCA or something. Think that's due to it being so small and having a steam room, there's not great ventilation. Also thought it wasn't good that the urinals were so close to the sinks. Shower pressure not great. Parking is a bit tricky being downtown Sausalito. They give you a free parking pass if you go out and get it. Wish they'd email it to you ahead of time to be more convenient. Overall, it's ok and I may return under the right circumstances but I do prefer a more spacious type of spa with more amenities.

I had a firm pressure massage with Amos and it was excellent! My partner and I came 2 hours early…read moreto enjoy the amenities - specifically the steam room and sauna. After sweating it out, it was really nice to relax and read in the loft until my appointment time. The loft is very hot and sunny though, so I would recommend bringing sunscreen and face lotion. Amos had exactly the pressure and feel I am looking for in a deep tissue massage. He was able to release all the tension in my upper back, which is no small feat. Also, I really appreciate how he drapes the sheets in a way that made me feel very safe and comfortable. It's a bit out of the way from San Francisco so I would recommend coming early to use the amenities prior to any treatments you might do. We didn't have any issues making the appointment and the front staff was welcoming and gave us a little welcome gift on our way out!

I enjoyed a 60 minute io Signature Massage with massage therapist Lavender. The spa was beautiful,…read moreclean, relaxing, and the Bay views are stunning.

Corrina is a nervous system-informed esthetician--wow. I've never come across that before. She was…read moreactually recommended by another esthetician due to her specialty is sensitive skin. I had tried several estheticians before her, and my skin was reacting to everything. But after just one session with Corrina--and following her recommendation of new products--I saw significant improvements that I hadn't experienced with anyone else. I really appreciated how knowledgeable she is about rosacea and how she takes a truly holistic approach. Her facials feel like a full, nourishing experience rather than just a facial. Highly recommend.

I love Corinna's microcurrent facials and depend on them to maintain a youthful appearance even…read morethough I am in my 80's and swim outside all year. Still getting compliments on my skin! If I miss a monthly appointment, definitely notice a difference. Not only is the facial wonderful, but the spa like ambiance with soothing music, aromas and energy leaves me feeling relaxed and happy. Recommend trying a few treatments to see a younger looking you.

My new favorite go too in town. They went above and beyond for the service I selected, I'm so…read moreimpressed, but more importantly, relaxed. I'm well versed in my massages and xianjun is one of the best!

This is a wonderful hidden gem. I have been there twice and plan to go back again soon. The place…read moreis clean, staff is friendly and Sam helped my injured neck heal.

Lovely place to go relax and recharge. The outdoor hot tub was clean and the surrounding areas were…read morewelcoming and soothing. Customer service was excellent with lot of care given to keep the space quiet and calming.

What a disappointment. My first session was AMAZING! Being that I need massages once a week to…read moreevery other week, I was happy to have found this place. I get a call that the massage therapist quit and after a lot of back and forth, we make another appointment. I told her the date that worked and she told me the time. So I planned my day around my appointment. The day before (today) I get a call and I'm told that they need to change the time because it's "inconvenient for the massage therapist". WHAT?!?! They wanted to push my 90 minute massage from 3:15 to 4 pm. What insulted me was calling me the day before as if clients don't have anything else to do AND tell me the appt time was "inconvenient". I cancelled my appointment and will never go back