If I could give this "no stars" that would represent the level for which I think they are qualified. I am not sure who goes here for lashes, but the woman who answers the phone is something else.
my lash girl quit working at the place i used to go, and it's too far of a drive for me to go to her new place. so i looked around on groupon and compared with yelp, and decided to buy the deal. now I would like a refund for this groupon.
I contacted the number to set up an appointment, and the mailbox has not been set up. I kept calling over the last week, and now today, I reach someone/a woman. She was very brusque which is not fun being a new customer for something you need to trust your provider to be gentle, cautious (it's your eyes and ther eis risk in this treatment) and hopefully kind. Besides I would hope they want the business and that is why they do the groupon.
This woman's demeanor, was really inappropriate, and frankly unwanted. I was excited to go here, and looking forward to getting my lashes done especially because it's for my birthday, and I left the phone call with that overall shitty feeling.
If you care to read, this is the more specific on what happened:
I asked for an appointment, the woman asked this week or next. Before I answered that, I asked her where she is located exactly, so that I could figure out what day would be best--she told me I would have to hang up check groupon and call back to make the appointment. I was a bit taken aback, but I decided to forge on. I told her I knew it was in the southbay, but I didn't recall where exactly, and I was driving and had been trying to get a hold of her for a bit. So she asked what day, so I asked again where she was, and she did the exasperated tongue behind the teeth (like "ugh") again told me I had to hang up and look it up--she wasn't going to tell me!
I know, I know, my fault because I still continued...I told her, that I was sorry I just didn't recall, and I was trying to make an appointment. she asked for when--I again, said, well, i'd like to tell you a time, but I need to know where you are located first. afterall that, I said a tues or Thursday would be best, after 1. she said I have a 3pm next tuesday. I said, ok, but do you have anything available at 1. she said, I already told you I have an appointment open at 3pm, not 1pm.
I finally just said, look, I am trying to make an appointment, I understand you have 3pm available, I was just asking for 1pm. Do you have 1pm available for Thursday. I told you already we are booked this week! (This is where most people would hang up, but no. I continue.) I said, I know...I was asking about NEXT week, as you told me nothing is available for Tuesday next week at 1. Then I said, nevermind, you don't seem to really want to help me make an appointment and you're being very rude--and worse yet, without cause. I said something about I will not be using my groupon with you afterall and then just hung up.
She didn't call back and say, you know what, I'm sorry. I've had a super long day...or ANYTHING. I could see if I WAS RUDE to herfrom the start but I was just asking to make an appointment--no attitude, raised voice, etc.
Bottomline, I wouldn't want someone who is treating a potential customer this way to be the one providing me my service. read more