I love Esprit's style and vibe except the quality of the clothing can improve. I've seen very often where one item, when physically placed against the same item same size, will actually be bigger/smaller. That happened when I tried on a pair of pants - the waistline was significantly wider than another pair of the same style and size. Same goes for a sweater that I tried on. I ended up trying on a few of the same size to see which one fit better. I pointed this out to one of the sales associate.
I find the selling a little bombarding and interrupting. Once I had up to 5 associates assist me and when it was time to pay, I felt horrible not knowing who to give credit to.
However, the 1 star really is solely for an experience at this 34th st location. I went to get store credit (lost the receipt) for a top that was unworn, tag still attached. The associate thought it looked worn and would not issue store credit. Now THAT says a lot about their quality. If something was pulled of the rack and already looks worn. Even worse, instead of being frank, the associate led me through, what I felt like, an interrogation of "why don't you exchange it for something," "when was it purchased," "where was it purchased," "did you wear it," etc. Frustrated from being treated like a criminal, I said it was purchased probably about a month ago. The associate then had his chance to say then store credit cannot be given since the return policy is 30 days. (And don't they also have a policy of issuing store credit without a receipt - I didn't know they can choose which policy to follow and which not to). I would have preferred him to be upfront with the problem instead of all the grilling and tricks. When I checked my cc bill after that, turns out I made the purchase well within 30 days.
I called a few days later about the same problem and the associate who picked went on to talking to someone else without even asking me to hold on. I was confused, I didn't know if she was talking to me or not so I said "hello?" and she said "I have a lot to do, it's only me on the floor and I cannot do two things at once" and "some people wear clothes with the tag still attached." I still remember her name, but not sure if I should put it online.
I will NEVER shop at Esprit ever again. read more