my wife and i went into the Norwalk T-Mobile location on Rosecrans and Pioneer this past Saturday…read moreto upgrade our 2 phones. there were other customers in the store already but we were greeted within a minute of our arrival and within another minute we were placed into the electronic queue. luckily we didn't have to wait more than 10 minutes before Nate -the manager- was able to start assisting us. Nate was friendly and professional and walked us through the different plans available. we already knew the devices we wanted so that part was easy. About halfway through the process, Nate handed us off to Jose. he was also professional and friendly and asked good questions to help us along the process. the longest part was the data transfer; but that's inevitable. the store was clean and tidy, and there were plenty of places to sit while we waited. overall it was a 5 star experience and if you need any T-Mobile products or services and are near the Norwalk area, you should come in and see Nate and Jose and the rest of the crew at the Norwalk store.

Kept sending me back and forth to ATT and back here just to transfer over service from ATT to T…read moreMobile. Passive aggressive attitude. Lazy. Not helpful. Not considerate.

T-Mobil located near by Norwalk area Coworkers are really…read morefriendly And they're explain really nice

Martin and Aldo were very helpful and knowledgeable in helping me navigate a transfer of…read moreresponsibility when the customer service representative was very difficult on the phone. They talked to her and explained my situation and I was able to complete this process. Thank you for being awesome!

I know somebody's gonna be able to fix my phone . Two years ago I went to El Salvador and they…read morechanged my settings. Ever since then I haven't been able to send any pictures and sometimes messages to androids . It's super annoying. You know what they say androids and Apple are just not compatible. It's definitely put a strain on a lot of my relationships to tell you the truth. Sounds silly right. Thank God for Messenger. Still on the hunt for a phone place that can fix my phone. Beside that these two were really super helpful and I had an amazing time talking with them. Let's give these to employees a great review thank you Andy and Steph.

Enrique was very helpful one of the best employees ! , next time will be coming back to activate…read moremore new lines

They up sale you things that you don't want and lie about not having an item in stock so you can…read morebuy a higher ticket item and then sold me a home internet device with a fraudulent address and the device is not useable in my area and then charged me twice to activate the device and then never put the SIM card in the device they don't take accountability just constantly calling the customer a liar instead of saying I'm sorry how can we fix this avoid this metro store take your business and money elsewhere and don't bother speaking to the district manager because she's as helpful as the employee who lied in the first place.

This the third time I've been here during business hours, and the door is locked, nobody in storeread more

When Frontier's fiber service became available in our neighborhood, I was one of the first to sign…read moreup. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent.

I am having an absolutely terrible experience trying to get internet set up at our home, and…read moreunfortunately, we have very limited provider options. I originally ordered service on March 31st... and it's been a mess ever since. I've had multiple appointments confirmed, all requiring someone to be home for a 4-hour window, and not a single technician has shown up. I call the day before, the day of, and each time I'm assured someone is coming, only for no one to arrive. The number of hours I've spent waiting around and on the phone (over an hour today) is honestly unbelievable (and not in a good way). What's even more frustrating is the lack of communication and coordination, internally, they don't even seem aligned on what's happening. At this point, I'm beyond frustrated but stuck due to limited options. If you have a choice go elsewhere, do it.

Have had Frontier since it took over GTE long time ago!! Lucky I never had any serious issuesread more

Technician broke garage sensor today. Can't get a hold of anyone for customer service and now we…read morehave to call a garage technician to come and fix it and repair and pay out-of-pocket. We are unable to open or close the garage to safely park our vehicle.

Amazing store , definitely would recommend come in here for new promotions !…read more love it here

From the owner: Switch today & enjoy America's largest 5G network.read more

We have a new Panasonic phone system put in for my business. Dennis made sure to walk me through…read moreprocess, deal with all my existing providers, and get me set up to fit my business needs. Thanks Dennis

Dennis installed our Panasonic telephone system in our business over 20 years ago. The problem for…read morehim is that it still works like it did when it was brand new. So since I can not give him any repeat business right now I would like to recommend him to others because I want him to stay around for when I eventually will need a new system or repair.

My facility recently got the CCTV, Access Control and WIFI through out the whole building by bti…read moreand they did wonderful job. Very professional and always there to help you. Any inquiry via email or phone is very responsive. Highly recommended.

From the owner: We provide managed and co-managed IT services, managed cybersecurity, network and wifi…read moreinstallation, and commercial burglar alarm, door and gate access control, camera / cctv systems, and integrated VoIP services. We are Tier 1 Microsoft and Cisco Select partners for on-premise and cloud sales, installation, and support. In business security systems and network installation, BTI designs and installs top quality commercial security systems including best pricing on Axis, Avigilon, Alarm.com, Johnson Controls, Brivo, customized to meet each client's needs. BTI licenses, accreditations, and contracts include California C7 and ACO, GSA, CMAS, and TESMA. BTI is ISO 27001 for IT security and ISNetworld accredited for safety and security.