My cousin was visiting from out of town and wanted to do an escape room so I looked for the nearest one. We had a blast solving Agatha Christie's *Murder on the Orient Express* at this escape room! The puzzles were creative and challenging, keeping us on our toes the entire time. A big shoutout to Alexa, who was super helpful and explained everything clearly, making sure we were set for the adventure. Definitely planning to come back for another escape with my friends and family. read more

Escapology - Escape Games Near Me - San Francisco, California

The staff here is really nice and the rooms are extremely clean and tidy. Please note that you need to fill out a waiver every time you come and they do not let you use the waiver you used the last time you were here. I assume they delete your info after every visit otherwise there is no reason to require a new waiver if you've been here in the last year. read more

Some of the best (but expensive) escape rooms in SF! A couple weekends ago I went with my friends to this escape room and It was pretty expensive (around 50 dollars per person) so we had high hopes and it did not disappoint! The puzzles were doable but challenging at the same time and you get an unlimited amount of hints if you are stuck. If you go with friends it is really fun and depending of the escape room you choose, there are some minor jump scares and exciting clues. Now, me and my friends try to go more often because it is amazing and I'm pretty sure we get a 20% discount if we go again. We also got cool wrist bands after! I hope you get the chance to try one of these rooms and I also hope you found this review helpful. read more

Escapology - Escape Games Near Me - San Francisco, California

Great escape room. Only reason why i deducted a star was because some of the equipment beeded to open a lock didnt work. For example, we had to play the piano with the clues to figure out which notes to play and although we had figured out the correct notes, lock wouldnt open because we werent playing hard or slow enough. It was quite difficult and a waste of 15 minutes. Other than that, it was great read more

Kudos Sam and David for their assistance . It was fun !! We did the Monalisa and almost made it . We Lost in just a few seconds . What a great experience ! read more

They take walk ins and you get the whole room to yourself! Unlimited hints. Brandon was a great host!

My wife and I played the Pirate Curse game today. We had previously played the Train room and had an overall good time, so came back for the Pirate game. We got to the room and they play two videos about the rules of the game and some of the fiction of the game. We've been to this place before, so we weren't paying attention, and had started gathering some of the obvious game pieces that were lying around. The first video was maybe 3-5 minutes. When the second video (with the story) started playing, I saw that there was a line of small text at the bottom of the screen that said something along the lines of "watch the video or there will be a time penalty". So the two of us stopped what we were doing and watched the rest of it. When the video stopped, the time was down to 45 minutes instead of the standard 60. We missed at most 5 minutes upfront. That was pretty upsetting and pretty much ruined the rest of the experience for us. The room was one of the hardest ones, and since it was two of us, we'd have had to go fast to solve it anyways. At no point did they say anything on the intercom. As soon as I saw the small line of text, we stopped playing, and watched the whole second video. I found out afterwards that their intercom was broken. I would have preferred if someone even came to knock on the door and tell us. Or just said "your time has already started, your final time won't count". I don't care about setting a record, we just wanted to have a good time with the puzzles. The complete lack of communication and then taking 15 minutes off our play time feels pretty punishing. We've played probably 30 escape rooms in different places. Any time there's a mandatory video, they always have you watch it before you go into the room. Once the guide leaves you alone in the room, the timer always starts right away, and you start playing. There was no upfront communication about their special rules. And then they treated us so punitively. The room itself was also much worse than the Train room. The music was too loud, so it was hard to talk and think. The room was very dimly lit, and there was only one lantern, so we could only look at one clue at a time. The writing tablet's string connecting the stylus to the tablet was too short, so we could only write on half the tablet at a time. One of the clues led to the wrong lock (the clue led to the Diamond lock, but the lock was actually the Clubs lock). Some of the clues didn't work and weren't lit up. At one point we were stuck on a particular puzzle, and hit the intercom for a clue. We're used to being able to talk to the game master and getting the smallest hint necessary to move on. We asked a question about our puzzle, and instead of giving us a clue about it, they gave us a big clue to a totally different parallel puzzle. No one talked to us (probably because the intercom was broken). They just flashed the (unrelated) hint on the screen. The two puzzles were both available, and there was no reason to need to finish one to start the other one. read more

Had such a great time with my friends a couple of weeks ago. Highly recommend this place. Although we didn't finish in 60 minutes it was still a good time. I think we are all escape room addicts now. We want to return and solve the room we weren't able to complete. read more

very fun and nice staff. great theming and atmosphere. overall very cool place to visit

Decent escape room, check in process was simple, scan QR code and fill out the waiver. Expensive for what it is. ($50 per person) Recommend going with a smaller group 2-4. read more

Honestly this place will take the fun out of the experience of an escape room. You know the place is bad is when you see the windows task bar on the screen. Warned them about an up coming windows update and got ignored. So the game halfway shut down and the poor game master had to keep running back and forth when we asked for a hint. Hints given to us aren't personal but basic copy and paste from a prompt. When you can't figure it out and re-ask for a better hint they give the answer to a puzzle. I've been to the fisherman's wharf location and it's basically the same experience. Just underwhelming and subpar. If you like rooms breaking down on you and unhelpful hints this is the place to go. read more

Brandon and David were amazing game masters and made the experience 10x better! 10/10 experience and I highly recommend the batman room.

Did the Seven Deadly Sins room at Escapology. It was so much fun! Alexa was super helpful and made the whole experience even better. Definitely coming back! read more

Went as a party of three to the scooby door escape room and there were a lot of hiccups with the room no working or the game master was simply not paying attention. There were multiple puzzles where the correct solution just didn't work and the game master didn't notice anything out of the ordinary and we also received clues that were not relevant to the current puzzle so in all it was a very frustrating experience. I will say we have been here before to the orient express room and that one ran much more smoothly. Not sure if it was a poorly maintained room and a distracted game master but scooby doo was not a great experience. read more

The room was not set up properly causing us to lose a lot of time. Further, we correctly entered codes but their system did not register our correct entries. All in, we lost time, and that deteriorated from the experience. The place looks high end for an escape room, but don't be fooled. When we addressed this with the staff, they just shrugged their shoulders and were dismissive. No offer for a refund/replay was made and I will not be returning to this business. read more

This was my first escape room and we had a really fun experience! My party of seven played the Murder on the Orient Express (supposed to be the hardest room) and felt the puzzles were just the right level of challenging but doable. Wish it was just a little longer duration but we still managed to finish. Well guided. Great time! read more

Came here for the 2nd time a few days ago, had a blast with my friend. Becca was an amazing host! Definitely would came back

Terrible experience, would give it 0 out of 5 stars if I could. We were about 15 minutes into it when we were informed by an employee the TV had become disconnected and that we would have to immediately stop the game. We asked for clarification on how it happen and they said it was one of us who unplugged it and we needed to leave. We were confused and asked if we could see proof of it, they said they had no video evidence to show but that we needed to leave. Very disappointing that kicking us out was the only option. They did offer us to reschedule however most of us were from out of town and leaving the next day. Terrible communication and experience overall. read more

Played with my friends, and we had fun. The staff was really nice to us. Would come back

We booked mansion murder (9/10 difficulty rating) and it was very fun. Had a lot of trouble with some of the puzzles but thanks to our amazing game master, Ashlee, we were able to solve it all and escape with 2 MINUTES!!! left to spare. If you have nothing to do on a random Wednesday night I highly recommend coming by and checking out their escape rooms. Planning to come back for 7 deadly sins on a future date. read more

One of the nicer places I have been to! We played the Lost City and loved it. The staff member, Evelyn, was very friendly and helpful.

My experience was great, Allison was a great game master. She made sure I had a great time and she explained directions very clearly. Definitely recommend, had a awesome time!! read more

The escape rooms were very entertaining and very fun and the service is really great. Alison is a great employee she explained the instructions perfectly. read more

In all honesty after doing 80+ escape rooms I can confidently say Escapology is one of the worst thought out ones. It seems they don't understand how escape rooms work?? None of the puzzles connect together to further your progression, some times something you need for the very last room will already be in the first room just to like waste your time. Some of the puzzles that involve filling blanks don't match the theme ie pirates curse. Idk about you but most escape rooms don't relay on you having any outside knowledge but for some fcked reason Escapology does. I've done 3 rooms here at this location and each time the game master is either giving out the wrong hints ( aren't there cameras in the room to make sure you give us the right hints??) or just straight up telling us the answers. If you only want to play one escape room just for fucks and giggles then yeah waste your money here. read more

Our group had such a great time! We were greeted by Lyndi and Lillie (who was our game master). We completed the Mona Lisa room which was so fun! The puzzles were tricky but the special effects in the room were very cool. I highly recommend coming here! read more

Had a fun time doing the Murder on the Orient Express! Our host Allison was really friendly, and our game master Virginia helped us along whenever we got stuck. The decor inside was also really nicely done. :) read more

Very disappointed with our reservation. I explained to the group coordinator that I was looking for a team building activity for our girls volleyball team. she asked me which room I wanted and I told her I didn't know because I have never been to an escape room. She made her recommendation and gave me the times that they were going to start and said because they were a bigger group unless I wanted the VIP package for fee. I said yes because I don't want them to be split up. Since I made the reservation for the girls and two coaches I was not the one to check in but my daughter said they were split up. When I spoke to the representative she claims she told me the rooms could only accommodate 8 people. She NEVER once said that to me because that defeats the purpose of team building. I know for a fact I would have declined the reservations because the goal of this event was for the girls to work together. Needless to say it was a disaster and not at all what we were expecting. It was a huge let down. read more

One of the clues required us to not use PEMDAS! Wasted half an hour because we were doing 1st grade math.

Did the Murder on the Orient Express room. Puzzles worked great. Awesome time! Great staff! Would recommend to anyone for a good time!

I made a reservation for 6 people on a Friday weeks ago, we were really excited to get started on the escape room for my partners birthday. We started in the first game room and about 10 minutes in we were told by the Manager on duty, Evelyn that we had to go because one of us intentionally disconnected the TV. We tried discussing the matters of our group's termination of the escape room regarding to which one of us specifically "disconnected the TV" in the room but there was no additional detail given to us. Evelyn just stated that it was done intentionally . We wanted some more concrete information on the process that led to us getting kicked out of the room, but we were left in the dark. I wish the discussion was much more transparent with us, rather than just getting kicked out of the room with little to no reason. I wished the game master or whoever was in charge of watching the game room to be more communicative with us regarding what was off limits in the game room rather than rushing us through the introduction of the escape room, since it was the first experience for most of us who wished to have a exciting and subversive first experience. Do better. read more

Escapology - Grievance experienced in Stonestown escapology. - Escape Games Near Me - San Francisco, California

Went here with my kids and the staff was nice to us even though we did bad. Would recommend coming

This escape room was really fun! We did the easiest escape room as a group of 8 but it was still a great time. Charles was a great game master and he helped us a lot with the hints and was very nice. He left us hints that didn't spoil the game but he helped us move along. Overall great experience and would def come back. read more

It was a lot of fun. Booked it for my daughter's birthday and we did the Batman room. It was my first time. I don't know if there was a delay in the escape meaning I felt we had solved some of the clues and had to repeat a few times to get something to open. Overall we did finish within the time. Will try a more challenging room next time!! read more

Excellent Experience! Such amazing customer service, my group and I really enjoyed the MOTOE room that we had played

It was great! Customer service was amazing! The challenge was fun, but not too hard. Will definitely return

People are cool and amazing and super cool very helpful and made funny jokes. Very detailed and unique. Difficult but fair.

Very fun! It was my first time and I look forward to the next already! Cool room, cool theme, and we'll escape next time, for sure!

Went here with a friend while waiting for dinner in the mall and did the Scooby Doo room. The puzzles were pretty simple, however we did get the code wrong for the safe at the end and it timed us out as the sign said which is fine. But the sign also says that it only does it for "up to 1 minute." Once we had the right code to try, the safe just wouldn't let us enter anything for much longer than a minute and we ran out of time. We told the worker at the end and while apologetic, all they could offer was to get a manager who would likely offer 50% off when booking in the future because there was a booking right after us so we could not get a few extra minutes in the room. After this experience, I am unlikely to come back so a future discount does nothing for the negative feeling I left with. Unfortunate to say, not worth the over $100 we spent for the experience. read more

the staff was very friendly and kind! my group had a great time, would come back again :)

We did The Seven Deadly Sins yesterday at Escapology at Stonestown. We were a group of four that left very disappointed and misled. When choosing a game, the trailer should give us the level of how hard it is. Seven deadly sins was a JOKE!!!!!!!. We ran out time before being able to make it to the final room. There are three rooms total. The whole game is 60 minutes, and we spent 35 minutes in the first room alone. When we talked to the rep at the front desk she said 7 deadly sins is one of the hardest ones and on a scale of one to 10 with 1 being easy and 10 being difficult The Seven Deadly Sins is around a 7. Then she said the easiest game is The Lost City. The trailer SHOULD state that so I do feel it was very misleading and a TOTAL RIPOFF!!!!!! Their booking page should advise if you're a beginner, then the Lost City would be a better choice. Felt misled, and what a waste of our $200 for the four of us. We all felt totally cheated. read more