Been here a few times. This is a mid-tear Escape Room place, not the worst but certainly not the best. The clues and room themes don't necessarily go hand-in-hand, and it feels like random puzzles were used for each themed room. The explanations prior to game start weren't well explained, and it seemed the staff working were less enthusiastic about helping and more adamant about getting us to post on social media about our time after the fact. read more

EscapeZone - Escape Games Near Me - Toronto, Ontario

This is the very first escape room that I ever tried, and to be honest I was a little disappointed due to the size of the room. I went with a group of 6 and since we were kinda noobs we decided to try out the easiest room, which is the Billard Room. The room was so small (about 3m x 5m), and with the giant pool table in the middle it was difficult to move around. From where I see the other rooms are just as small, if not smaller, so I think 4 people should be the maximum capacity for this place. I do love the photo wall with the signs however, great for photo ops with friends and posting on Facebook lol. read more

EscapeZone - Escape Games Near Me - Toronto, Ontario

I rarely give one stars but it really disappointed me because i saw little to no effort from the staff. The two people working there were these two students, one girl and one guy. They were on their phones and stayed on their phones until we went directly up to the front desk and even then they didn't say anything until I told them i reserved a room. I came a little early so I didn't mind waiting, but when it was time for my reservation there was no excitement to it like escape rooms used to have. The girl just told us how she would hand cuff one of each of our hands (it was just me and my boyfriend there) and then led us to the room. She kept walking back and forth because she kept forgetting to bring items like flashlights or fake candles so it all felt very unprepared. About halfway through our game my handcuffs came apart. When we got out we were 5 minutes overtime so I was okay with not getting a polaroid taken but there was no photo at all, there was no "how was it". They just kept texting on their phones and said bye as we left. I later got an e-mail saying "check your photo out on out facebook page" but like i never got asked to take one???? I was really hoping for a better experience because it was the first time going with my boyfriend and it was also part of his birthday surprise. I've been to this escape room before but it has definitely gotten worse since the change of staff. I hope this place either fixes themselves up or shuts down cause i don't think it deserves to hold up that space if it's not going to do at least a mediocre job. read more

The girl who greeted us barely greeted us. She didn't seem excited or enthusiastic explaining how the escape room works. She sort of just left us to start. The escape room it's self didn't look like much pride or care was put into the way it looked. There didn't seem to be a strong theme/story. The riddles were mostly not too clever. A few of them were. The last riddle was actually impossible to figure out and when she explained it to us it still seemed like a long shot. When it was over she didn't ask how our experience was. First thing she said was to remember to get our coats in the locker. She made it seem like there were people coming in right after us but there was literally no one anywhere. BEST PART- A crucial object used for one of the puzzles in the room was missing, she must have forgotten to put it back in the room before we started. We asked her about it after. The girl was unapologetic and didn't even acknowledge that she (or someone else) messed up and forgot it. The puzzle piece was a laser pointer which you point at a mirror and it reflects off of other mirrors to point to your next clue. By far the coolest feature but they forgot it. I wouldn't go back. Gotta step up your game! A bit more pride in the aesthetic of the room and your staff literally don't want to be there. read more

Friendly staff! I went with friends. I was on time but the rest were late. Luckily, that no one booked after us, so we can still have our 45 mins to play the game. The lady was so nice enough to tell us that. I like this place more than the other place I have played because: 1. I dont have to pay for all my friends in advance. Other places, I have to book and pay for all my friends. If they didnt show up, I still have to pay for them. This place, at least I show up and if my friends didnt show up, I dont have to pay for them. They just use need my credit card in case of no one shows up. That make sense to me. 2. I play with smaller group. Their rooms only hold up to 6 players. Easier to organize and you play with people that you know. The other place required 11 people and you ended up play others. it is harder to work with when you dont know them well. it went so disorganized at the end and unable to solve anything. Definitely come back the other rooms I havent tried. :) read more

I would like to start by saying that our groups initial experience at EscapeZone was great. Friendly staff at the beginning, and the game itself was fun as well. The problem arose when halfway through the game, one member of our party brushed a box door on the wall that was ALREADY open, and the door popped off. We thought nothing of this as sometimes things wear out and fall apart. Once we were done the game a different staff member took us to the front and was much less friendly. After mentioning that we might want to play another game, she came back with the box door that we had forgotten about and was clearly angry with us. She accusingly said that we would have to pay $5 extra for the door. We said we understood the policy (in place due to vandalism I assume), but that we in fact had already solved the puzzle and brushed the door off its hinge accidentally (which was not even broken, the pin had merely fallen out). This didn't seem to matter to this staff member and we were to blame. It felt like being asked to pay for a broken plate in a restaurant. DO NOT GO HERE. They will make you PAY for UNINTENTIONAL DAMAGE to POORLY MADE OBJECTS you DON'T EVEN DAMAGE in a DARK ROOM. read more

I made an booking for a group of 4 online about a week before our visit. When we showed up on the day, nobody was there and the door was locked. We called them numerous times (left voicemails) and also e-mailed them with no response. After awkwardly waiting on the sidewalk for about 15-20 minutes, we left. A few days went by, and no one ever reached out to us to apologize or to reschedule! No one even responded to my emails, so I had to call and make sure that they knew we didn't come and to not charge my credit card. The guy told us that there might have been a "power outage" but someone should have reached out to us to let us know... WOULD NOT RECOMMEND! Lots of great other escape rooms in the city that are actually open for your booking. read more

This is a great venue for small 2-5 player groups. There are four Escape Rooms to play. The easiest being the Billiard Murder Mystery and the toughest being the Da Vinci Code. The par time for each of the four rooms is 45 mins. I recommend you make back-to-back reservations because after you first game $25 per person, your second and subsequent games are only $15 per person. The whole venue is kept very clean and the host is very friendly and very well prepared to facilitate the games. A spacious locker is provided for you to stow your jacket and belongings, and there are also bathrooms for your use prior to starting your game. Highly recommended! read more

EscapeZone - Escape Games Near Me - Toronto, Ontario

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I have been to a couple of escape the room games in the GTA area, and Breakout is by far the best! I have tried 2 of their rooms, and had a lot of fun. My friends and I all had a great time! The settings and decor are truly amazing. Great for challenging yourself and your friends. I would recommend anyone to go try it! You will not be disappointed! I will be back to breakout of more rooms! read more

This was my first escape experience and I can't wait to go back. My friends and I signed up for the Black Out room and while we were waiting for the previous group to "break out", we were kept occupied in the lobby with a number of card games and Jenga. Once our room was ready, we locked up our valuables in a locker, got handcuffed and whisked away into the darkness. Unfortunately, we did not break out within the 45 minute time frame and our brains were exhausted. I was very impressed with the abstract clues in the Black Out room and I still cannot get over our unsolved clues that made so much sense. Kudos to the game maker. The clues are definitely out of the box and if you're good with optical illusions, try this one out. The only bad thing about this place is the price. $25 is kind of steep for 45 minutes. I would love to come back, but I wish they offered more deals and discounts ie. one price for booking all 4 rooms in advanced, etc. read more

I went with some friends and did the dark room. Without giving away any info on the different puzzles, I'll just say that the dark room is HARD!! I don't know how people finish any of these rooms in like 20 minutes. I'd come here again for sure. It seems fun. I keep thinking though: wouldn't it be great if there were no explicit clues and the puzzles didn't eventually lead to a bunch of lock combinations. It's a nutty idea, but I'd love to try something like that, if one were to exist.. read more

Great place!! I love the price and the quality of room you get. Highly suggest the Black Room!! The in the dark really sets the atmosphere and the handcuffs helps as well. It was a really big team work job. I loved the use of technology and riddles combined. The red time count down clock really made us feel the rush. They probably do need to edit the last puzzle cause I still don't know how that fits in with everything. Otherwise I had a lot of fun. I came back to do the music room and it was decent, the sound mixer puzzle really needs to be edited because it was so hard to input the answer in. one of the locks were also rusted shut. Lol. read more

Did the Davinci room with my cousins. Ultimately a set of fun puzzles, but I didn't feel like most of them were challenging. Each puzzle seemed reliant on a specific "unique view" of the problem that you needed to take and didn't really lend it self well to group efforts. There was on puzzle that was related to time I thought pretty inventive, but the rest of it didn't feel like a good challenge, just an interesting edge-case problem. Also, if they are going to do anything with blacklights, the ink needs to be strong enough. We spent easily 15/45 minutes not realizing something was available because it was so faint. read more

I've been to the Escape Zone 3 times so far. I've done the Black Room, Treble in the Studio, and also the Billiard Room Murder. My group completed the Black Room, but haven't mastered any of the other rooms! They're hard!! Not really appropriate for kids under 10, I would say (due to difficulty level). The puzzles are fairly well-made, although the rooms do have some wear on them. We went for the Billiard room this weekend, and the place was freezing! Since I've been here before, I know it's not normally like this, but it did make the experience less enjoyable. I heard one of the employees tell another employee that it was only 2 degrees in the place. To their benefit, they did put a space heater in the room while we were in there. There are a few different ways to get discounts when you go to Escape Zone. If you go with a group of 4, then there is a coupon available (sitting at the front desk), that will give you the admission of 1 person free. If you are a student, there is a $3 discount. If you check in on Facebook, there is another 2-3$ discount. This definitely makes for a fun and different date. Would recommend a group of 4 for all of the rooms that I did. read more

Good place but rooms seem a bit small for engaging a group of 4. Good customer service but the place seemed dirty. The customer service seemed helpful but at the same time there was only one person running the establishment and he was really overwhelmed with people lined up. I will be trying other locations as there might be much more bigger spaces available in the GTA. read more

Just did the Black Room with group of 4. It's so much FUN! Their puzzles are fun and they got some high tech stuff which is really cool. Staff is friendly and accommodating. Price is reasonable. You get $2 off by checking in their Facebook and $3 off if you are a student. I'd definitely come back again and try their other rooms! read more

First time ever doing an escape room and this place is definately really good for such! I picked the easiest room (BILLIARDS) with 2 other friends and we had to use help twice hahah! The guy Michael was really helpful and didn't give too much away for clues and was a really friendly person. Maybe we're just bad and dumb but it was really fun overall. I would definately want to come back and try the Da Vinci room because I heard it was the hardest and its the only other room with bright lights (scared of the dark). Excited to come back give it a try! read more

I had never been to one of the escape room games before but I had always wanted to try them. I decided to try this place out I booked it last minute and there was a bit of room left for the night. I tried out the billiard murder room which is supposed to be the easiest room. I tried it with one other person and we did not get one. The room was a lot fun and we weren't able to solve our way out but we probably would have been able to if we had another 30 minutes. Can't say much about it without ruining the room but none the less if you're a first timer you should check this place out. read more

This place would be good for beginner/first time escape room goers! Although the rooms are small, I felt that they maximized the space they did have; every nook and cranny had some sort of significance to the puzzle. I did the Black Room with 2 other people; if I do another escape room here, I would probably bring 3 other people (but no more, it would be quite cramped). I thought that the room was designed pretty well, and some solutions were super creative. The staff were friendly and very helpful! They will give you 2 clues for each puzzle; the nice lady was so good to the 3 of us! She realized that we were struggling (pretty pathetically) and even offered us a free clue! read more

Great customer service, but the Da Vinci code is truly way too difficult to escape, and room was way too small for 6 people people to play. Even the staff said only less than 10% of people had successfully completed the Da Vinci room. We left feeling unaccomplished and frustrated. read more

Staff: Very friendly staff can't really say more about it. Location: It's so-so to find though the entrance is between two stores leading upstairs it was all right to find not hard but not easy. Now for the room, We did the dark room: How can I say this without any spoilers... The atmosphere was nice but it wasn't realistic, the puzzles had no flow between them because of the "Instructions" given (I can't say to much that might spoil the game). overall it wasn't bad but It wasn't the best and they could do tons of improving but overall experience was fun. read more

Unfortunately the place seemed quite rundown. The logic behind the puzzles do not require actual logic. It's more of "hide & seek" and you'll figure it out. I was disappointed with the EscapeZone experience and will try other escape rooms read more

Rene Wong 2 reviews in the last week Booked for my family for something to do over holiday break. Booked online Dec 27th for an experience on Jan 2nd, received confirmation right away. I received a call from the owner on Jan 1st notifying me he had to cancel the session because they did not have the staff available due to illness and holidays. My interpretation: this place operates with minimal staff, and whomever was supposed to work January 2nd was likely hung over from New Years. Other than voicing his regrets, the owner did not offer anything to entice me to rebook, so he has lost my future business. For people who need to do some planning to book something like this (e.g. take time off work), based on my bad albeit, limited experience , I would not rely on this venue. read more

This experiance was AWFUL! I have never taken the time to write a yelp review but here it goes. The girl did not explain anything, we had no idea what was going on. When we asked for a hint it took her 10 minutes to come in and she just gave us the answers. The room was so dark and tiny it was suggested 3-5 people. The two of s coud barley manover the room. This was my boyfriends first time doing an escape room I had explained how fun they are but after this experience it seems to be the last time we spend money. read more

I wanted to do this escape room with my little sister as she had never done one, so I planned a trip for her to the city (from Kingston) centered around doing this escape room and seeing a Jay's game. After getting a confirmation email the morning of, we arrived only to find out that "the key was missing" and there was no spare - so we couldn't get in... Turns out it isn't escaping the room at EscapeZone you need to worry about, it's actually being able to get into the room to begin with.... I found out that there was no key via a phone call as I was standing in the rain trying to open the locked door minutes before the scheduled time. Thanks for the heads up! We were offered 50% off a single admission on our next visit, but I think if I plan another trip for my sister to come up to the city we may go to another place that has a spare key on hand.... read more

This was my second time at EscapeZone, trying out The Black Room. I had wanted to do this room for a long time now. The room was well planned, the puzzles were medium in terms of difficulty, but being in the dark definitely made them more challenging! The concept was good and the extra bit towards the end was a bonus. The service, however, left much to be wanted. Out of all the escape rooms I've been to, she was probably number 1 or 2 in worst customer service. Not only did she have an attitude, but was also rather unprofessional in using swear words when guiding us through the rest of the room. Each time we asked for a hint, she would come in take over the puzzles and solve it for us. I would return for the rooms, but would certainly hope not to get her as a game master again. read more

Came here with friends for a bonding activity and bond, we did! We tried one of the hardest rooms (because the first timers were confident haha) and we...well, we were stumped. However, the girl on duty was quite nice and allowed us more time to complete the room. So even though we didn't complete it in the time allotted, we did end up figuring out how to get out of the room in the end with a bit of extra time and she allowed us victory anyways (probably to humour my not-so-confident-anymore confident friends). read more

The worst room escape game I have ever played. Notice the reviews below and how the majority of Yelpers giving this game 4 or 5 stars had NEVER done a room escape before, so understandably they had nothing to compare it to. A group of my colleagues and I tried the Da Vinci room and although the set design was better than some of the other places I've tried, that was about it. It seemed as if little to no thought was placed into the creation of the game and as a result, the game turned out to be very chaotic. We solved the first room with great difficulty, and then the time ran out almost as soon as we entered the second room. The telltale sign of how disorganized EscapeZone is was when the staff came in after the buzzer rang and attempted to explain what we missed and to reveal to us how to escape the room. It was embarrassing to watch as they struggled to explain this to us and at the end, both my team and the staff were even more confused than before. Acknowledging this, she blamed it on the fact that the owner created the game and it was too complicated for her to remember. It was just a huge mess. Unless you created the game yourself or you have a mind that pays no mind to logic, sequence or flow, I'm willing to bet that it is simply not possible for you to escape this room. There are other room escape companies in the city that do a much better job at creating these puzzles, so I would recommend trying them first. The whole point of room escape is for you to think outside of the box, test your problem solving skills and to work as a team. Unfortunately at EscapeZone, no matter how adept you are at these skills, you will not be able to escape this room simply because the owner tried too hard to make the puzzle complicated, and in doing so, simultaneously made it more stressful than fun to solve. read more

My boyfriend dragged me, as well as 2 friends, to the escape zone yesterday. I never had any desire to intentionally go into a situation where I was trapped and given vague instruction, in a puzzle-like fashion, to escape in 45 minutes. He, on the other hand, had some deep seeded need to be handcuffed and locked into a room with 3 other people, while clothed. Im still considering why we're dating. HOWEVER this ish is F-U-N. We did the black room and succeeded. It was all of our first times, so if you're a bit standoff-ish, like I was, don't be afraid to push yourself. The beginner room sounds like a bore. Have fun! read more

Please do not use this location as your first escape room. After doing over 20 escape rooms, i can easily say this was the worst one we have ever done. The games do not make sense and there is no story. If you need a reason to not do escape rooms again, then this is your place, other wise avoid it like the plague. read more

My friends and I did The Black Room on my birthday (you get free admission on your birthday if you show ID). The facility seems nice enough, but there was a delay in getting into our room due to the fact that there was only one person at the desk, and there were other people getting out of rooms at the same time. The design of the room was ok. A little bit bare, and the props were definitely on the cheap side. You start the room with one person in your group handcuffed. I literally have no idea why, and it seems like they just added this element to stall you and stretch out how long it takes you to solve the puzzles. It didn't fit with the theme and just served as an annoyance until the keys to the cuffs turned up. What contributed to this was the fact that the room genuinely has no light, and the only light source you have are several electric tealight candles that you have to hold up to anything you want to inspect. This basically meant that the person who was handcuffed couldn't really do anything until they were unlocked, unless you awkwardly hold the candle behind your back and twist around to look at stuff. The room had a vague element of creepiness to it, mostly due to the lack of light, but the backstory of the room was weak. There were some elements of the room that I was pleasantly surprised by, but most of the puzzles were straightforward lockboxes (with letters indicating the order they should be solved in) and cheesy clue cards revealed when you open the boxes. There was also one puzzle near the end that was way too difficult and wasted a lot of our time until we asked for a hint (and even with the hint we struggled... the puzzle had to do with subjective perceptions of a vague image, without giving too much away). The room was ok, and probably good for someone who doesn't have a lot of experience with room escapes (although it might be too hard for beginners). I did enjoy myself, but I've been to way better room escapes and I'm not sure if I would come back again. read more

I would definitely recommend the Da Vinci Code room to a veteran escape-room junkie, but perhaps not for someone new to the genre. The environment and props were high quality. The difficulty of the puzzles was very high - 9/10. The rigor involved in the puzzles may have negatively affected how much "fun" we had in this room. The theme, though well detailed, was not really linked to the room's title name - if you're going because you're a major Da Vinci fan, that's not really what the room is about. 3-4 people feels like the right number for this room. read more

Came here spur of the moment for date night. They do have a student discount, which shaves off a couple dollars, but it's the standard $25 fee per person to do a room. We ended up doing the escape room to do with music. It was one of the harder rooms, and we didn't get to finish in time but we really enjoyed it. They take a instant photo once you finish, as well as a digital one to share on their Facebook page. Overall, I found the room to be well done, the staff to be friendly and the whole experience to be super fun. Will definitely be returning to try some other rooms! read more

This place is located in the middle of China town. There was a sizable lobby area for a downtown facility. The staff were courteous and the place was clean. We did the Biohazard room and the Black room. I liked the Black room much more and would recommend it. I was pretty disappointed with the Biohazard room as some of the puzzles had nothing to do with the theme and weren't all that logical. Both rooms are very tiny. The Black room had some interesting puzzles even though it was themeless. read more

This was a really nicely put together escape room. Worth the money. They had a social media discount too.

I played 2 rooms of 4 and they were both quite good. They have a few good uses of technology and the puzzle variety is good. The puzzle logic and organization of rooms is currently one of the best amongst GTA competitors. This place would rank in the top compared to equivalent scale puzzle room businesses. Would go back again. read more

Escape room puzzles were pretty good, not the best but not the worst I've been to in the city. However, the staff was disengaged. When we successfully escaped the room, no one was there. We grabbed our stuff and walked to the front and the staff was hanging out, no one really noticed us. Finally one said, "oh, you got out". Needless to say we were much more excited about our successful escape than they were! read more

I went here recently with a few friends and overall, was not too impressed. I've done a few escape rooms before in TO, and this one is of a lower quality. The staff are friendly enough there, but the main issue is with the rooms which are not of the best quality, disorganized and falling apart. If you're gonna pay the money, might as well do a room with higher quality - such as "Roundabout Canada"- I've done 2 there and have yet to be disappointed. read more

I come here by the recommandation from a friend. Looking forward to have the good experience in playing tomorrow!