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Milpitas, CA

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Escape Campervans

3.9 (86 reviews)

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tires almost bald, cupping, showing signs of cracking. And I'm supposed to drive 13,000 miles in these on my Bday? -_-
Izzy Q.

This is a bit heartwrenching as I so so wanted to give you guys 5 starts...but; the devil is in the detail. Upon arrival I was greeted with a "Can I help you" (as if I wandered in from the streets of Hayward) as oppose to a friendly May I help you. I then met w/ Brian and let him know I was waiting for my BF. He then told me my BF should hurry or we'll get "Bumped next" because he's waiting on his other 1pm. Hmm. Ok Brian... I told my BF to properly park and not block your driveway. I was being respectful. My BF then checked in and we were showed the van that was to be our home for the next week. Brian asked for my I.D. didn't notice my Bday was in a few days (whole reason for the trip..hello.) No attempt to even ask how my day was going. This is the reason why 4 stars... The vans tires were extremely old and worn to the wear bar. Which i pointed out to Brian which he did not acknowledge. He assured me the van had passed Mechanics inspection. Clearly, Brian knows nothing about tires and to everyone's surprise I am in the Automotive industry and know better. I shouldn't have to argue to get my point across...is my point. Anyway, once I did get through to Brian. He called upon his Mechanic who quickly agreed with me and swapped the van out immediately. (Thank you mechanic dude). All in all. Our vacay was EPIC. It was everything we wanted it to be. Pricing is fair. Van is clean and surprisingly comfy! Windows are large , wide and make for great views. Everything worked (except the fuel pump. These vans aren't new...which is fine BUT; lacking on the mechanical side is NOT. What if I was a naive female that didn't know any better? I would have been sent off to travel 13,000 miles on worn out tires? Not ok...the fuel pump issue I can understand. You'd actually have to drive the van for awhile to catch that...but the tires? Really? This is an easy one guys... Prim up on your customer service and inspections and I'll think y'all will be golden. Regardless, thank you .

Kary C.

We picked up the van (the dreamland)  from Escape Campervans depot hayward We saw that the van was very old, we asked how old it was, they did not know this but it was very well maintained according to them.  it had 235.000 miles already. we got a very short and quick briefing about the Van.

Sam M.

Definitely rent from Escape if you're curious about life on the road in a camper! It was such a phenomenal experience, and something I would highly recommend to everyone. Kerry at Escape was super helpful with the reservation and with providing recommendations for the trip, so were the staff at the actual location when we went to pick up our rental. The van was great, easy to drive and transform from bed to seating area. One of my favorite parts was parking up at the top of the mountains, way up in the clouds...sitting in the backseat looking out at my husband cooking in the back of the van with the ocean and mountains right behind him in my view :) Unforgettable. Don't think about it, just do it!

Happy campers!!
Virgo M.

My friends and I went to Yosemite National Park and it was amazing!! We rented two vans and they were perfectly equipped with cooking tools, a stove, clean sheets and even chairs and additional items. I booked my trip over the phone and it took me less than 10mins. Can't think of anything bad to say about then tbh. Totally recommend Escape Campervans ! Can't wait for my next trip!

Camping by the ocean
Page G.

My experience in San Francisco with Escape was superb. I can't say enough about Jimmy, Chris and Nick... They were professional, friendly and kind. Especially Jimmy! Thank you guys! The LA office was alright... They could work on their people skills. But they were still nice guys. The van itself was brand new, beautiful and spotless. We - me and my sister- drove from LA to San Fran on Hwy 1. We had no problems at all. We just kept saying how we need to convert a van of our own. Everything you need to camp is included and in good shape. It was just awesome.

Ranee W.

Had a great experience renting an Escape van for the first time. Staff was super friendly and helpful. Loved the van design we received. Was clean and covid disinfected. Didn't have any issues with the vehicle or amenities. The only downfall is the pick up and drop off times. Pick up after 1-4pm, drop off before 10am, like a hotel. I understand their cleaning schedule but it makes it really difficult for the customer to plan driving unless you are staying close to the bay or book extra days to pick up/drop off. Normally you can pick up a van in the morning and drive to your destination during the day, and vise versa when coming back, leave in the morning to return the van in the afternoon, but that's almost impossible with the allotted times. You basically have to get the van at 1-4pm, park it at home overnight and leave the next morning (unless you are driving less than 4 hours), then arrive back one day early to drop it off at 10am. Which kinda sucks you're paying an extra day for it to sit in the driveway. No other competitors do those times. That and also not having an unlimited mileage upgrade is also an issue that would stop me from renting again. We were going to rent an escape van to go to Lake Powell and the Grand Canyon this summer but the extra mileage would've been astronomical so we found alternative options. Again, other competitors offer an unlimited mileage plan. But aside from that I did enjoy myself in the escape vans and if you're aware with what I mentioned above, then it's free riding! I'd rent again but for short distances where you stay put, not a lot of driving.

"Black out curtains" installed cheaply and ineffectively

I showed up to pick up a van only to find $1000 fee for burning man they didn't inform me about when I made the reservation 6mo prior. As I had booked so early, fees had changed and I did not get the notices about the fees. To their credit, managment was understanding and reasonable with meeting me in the middle. Now onto the van: overall, it's a smart setup as the website videos show, good storage, easy kitchen, and spacious with a few notable exceptions. Aging fleet with problems like a broken driver's seat arm rest, a non working left stereo unless cranked to high volume, the "black out curtains" were installed with eyelet screws and helped but not in a meaningful way due to not covering the windows fully, and the futon pillows were different sizes leaving you sleeping on different levels probably from interchanging the pillows over the years. Also, not on the website but informed the day of, the 5 gallon water tank isnt potable water and the "solar" fridge needs to be charged daily (when it's hot outside) by running the engine for almost an hour. So, plan accordingly for shade, water, cold food, and comfort. Overall, the issues with the fees, despite management eventually being reasonable combined with the disappointing or broken features described above, the best I can give this place is 2 stars.

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12 years ago

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Sarah M.

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Went to get a rental and my driver was greeted by a foul mouth attendant . Bad first impression. Bad customer service.

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Loved it..Just wish weather had worked out so we couldn't used the grill..Can't wait for them to open a location in Denver.

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Rented a motor coach for a week with them. Great experience and would use again. It was my first…read moretime operating one (I have owned a travel trailer in the past), and they walked me through how to operate it safely. 500 miles later I felt really comfortable handling it.

Whatever you do, don't rent from here absolute rental place from hell. And when you bring it back…read moreand tell them all the issues you had, they will try to charge your insurance. And when you try to call and talk to them about the situation, they will hang up on you and not answer your calls, And the very ignorant lady in the office will sit there and try to talk over you the entire time. We should've known from the get-go because of how the rental started already the AC and the generator were not working so they sent my mom to the shop with the RV and had her sit there for several hours while they fixed it. We left on our trip and packed our food for our camping voyage and lo and behold we get there and the refrigerator has completely stopped working and our food has gone bad. We received the rental right after someone else and they did not dump the sewage and it backed up into the trailer. We also had no luck with taking a shower because the shower started flooding out out of the bottom The trailer into the storage area, where it completely soaked all of our things that we had stored. Forget trying to use the awning wouldn't even go out a quarter of the way. And when you return it and tell them about all these issues, they will tell you nothing about discounts or how sorry they were or anything. They will just charge you for running the generator longer because on the form it says you need to run the generator to get the battery charged enough to run the refrigerator so that that's what we tried to do And apparently, we ran the generator too long because they charged us for extra hours . Never ever ever rent from this place zero Customer Service. They just want people to rent from them so they can get their trailers fixed through other people's insurance. Would never recommend them to anyone . There were no broken pieces inside of the RV when returned so that doesn't make any sense. The actual Renter is my mother and my stepfather who I accompanied on this trip. And yes, things got heated on the phone call when I kept trying to speak and was being spoken over. When trying to voice my concerns and feelings they would just talk louder . Still zero accountability for all of the problems that we had with the RV.

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Orchard City RV - Polaris slingshot what a blast.

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4.5(51 reviews)
16.3 mi

BUYER BEWARE!!!!!!!!!!!…read more I'm concerned that this company generates More revenue from charging people for damage, than actual rental services. There was superficial aesthetic scratches as you can see in the photo. We were told, that these tiny scratches are worth 25% of the entire cost of the part ($1400). Do you think these scratches justify 25%? In reality, it's more like 0.1% of the cost. --so how many customers will they do this to? 10? And reap a 250% return on this part? -HIGHLY SUSPICIOUS. I'm all for paying for damages but this is ridiculous. The money maker is charging customers for cumulative replacements. You're NOT SUPPOSE TO PROFIT OFF DAMAGE CHARGES. Or is that the entire point of this business? If you've been ripped off by this business, please reach out, as we may be interested in class action litigation.

Rented two Seadoo Spark jet skis from these guys from Friday to Sunday. The return process totally…read moresucked. They only have one person working on Sunday so I waited over 2.5hrs to make my return. Waited outside their gate for 40mins. Another rented was already waiting. The only person there takes 45mins to do his return inspection. After waiting for near an hour the renters in front of me finally got escorted off the property. Upon inspecting my rentals he pointed out a scratch on my jetski rental. The scratch was pretty superficial. The seadoo sparks are made mostly out of plastic and polytec unlike traditional jetskis that are made of mostly fiberglass. Fiberglass damage needs repairs to prevent more damage to the surrounding fiberglass, however, the plastic and polytec damage does not need to be repaired. The small scratch was the size of a pinky fingernail clipping from a part that was nearly the entire surface of the ski. Basically the area you would stand on. The parts price was quoted at ~$1200. His inspection required me to pay for a 1/4 of the $1200 part and 1/4 of the labor it would be to replace the part. A quarter of the price was ridiculous in my opinion. I asked if he could give me deal and give me 1/10 of the cost for parts and labor. It seemed more reasonable than paying over $300 for a scratch in some polytec/plastic that was likely intended to take some abuse. I was surprised he was even considering that small scratch as damage. It blow my mind that they would do this kind of BS to a customer. By the looks of it, this has happen before. The pictures indicate the part that would be replaced. Again, my scratch was the size of a little fingernail clipping. The part is massive in comparison to the scratch.

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4.7(27 reviews)
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I don't want to bury the lead here: Trekker Vans is not only a rip-off, but downright…read moredisrespectful. I tried to work with the owner to rectify some incorrect charges and I was accused of having a learning disability. SMGDH The story goes like this: I recently booked a trip with Trekker Vans and it was, by far and away, the worst vehicle rental experience I have ever had. I returned the van in a perfectly fine condition (see attached photos), and with a full tank of gas, but was charged $100 in cleaning fees and fuel. The rental agreement stipulates that the van not be returned "excessively dirty" which I later realized was code for "Trekker Vans wants you to return it spotless, and will nickel and time you at their discretion." The gas tank was also full when I dropped it off, so I really have no idea where the fuel charge came from. I tried working with Nate to find an amicable solution but that simply did not work. He was myopically focused on proving his point versus hearing me out. I ultimately had to end the conversation when he accused me of having a learning disability. At that point, I realized there was no hope of being treated with any form of respect. If you want to be ripped off, talked down to, and insulted then go with Trekker Vans. Otherwise, go literally anywhere else.

Nate/owner is amazing and so personable/flexible. The van itself was in mint condition and felt…read morevery safe the entire trip to Napa/Yosemite. So much space!! And drove like a car (not like a big bulky RV). Thanks Nate for being so kind and helpful months leading up to our trip (especially since we were coming from the east coast)!

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Escape Campervans - rvrental - Updated October 2026

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