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    BayCampr

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    7 months ago

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    Orchard City RV - Polaris slingshot what a blast.

    Orchard City RV

    4.6(52 reviews)
    6.0 mi

    BUYER BEWARE!!!!!!!!!!!…read more I'm concerned that this company generates More revenue from charging people for damage, than actual rental services. There was superficial aesthetic scratches as you can see in the photo. We were told, that these tiny scratches are worth 25% of the entire cost of the part ($1400). Do you think these scratches justify 25%? In reality, it's more like 0.1% of the cost. --so how many customers will they do this to? 10? And reap a 250% return on this part? -HIGHLY SUSPICIOUS. I'm all for paying for damages but this is ridiculous. The money maker is charging customers for cumulative replacements. You're NOT SUPPOSE TO PROFIT OFF DAMAGE CHARGES. Or is that the entire point of this business? If you've been ripped off by this business, please reach out, as we may be interested in class action litigation.

    Rented two Seadoo Spark jet skis from these guys from Friday to Sunday. The return process totally…read moresucked. They only have one person working on Sunday so I waited over 2.5hrs to make my return. Waited outside their gate for 40mins. Another rented was already waiting. The only person there takes 45mins to do his return inspection. After waiting for near an hour the renters in front of me finally got escorted off the property. Upon inspecting my rentals he pointed out a scratch on my jetski rental. The scratch was pretty superficial. The seadoo sparks are made mostly out of plastic and polytec unlike traditional jetskis that are made of mostly fiberglass. Fiberglass damage needs repairs to prevent more damage to the surrounding fiberglass, however, the plastic and polytec damage does not need to be repaired. The small scratch was the size of a pinky fingernail clipping from a part that was nearly the entire surface of the ski. Basically the area you would stand on. The parts price was quoted at ~$1200. His inspection required me to pay for a 1/4 of the $1200 part and 1/4 of the labor it would be to replace the part. A quarter of the price was ridiculous in my opinion. I asked if he could give me deal and give me 1/10 of the cost for parts and labor. It seemed more reasonable than paying over $300 for a scratch in some polytec/plastic that was likely intended to take some abuse. I was surprised he was even considering that small scratch as damage. It blow my mind that they would do this kind of BS to a customer. By the looks of it, this has happen before. The pictures indicate the part that would be replaced. Again, my scratch was the size of a little fingernail clipping. The part is massive in comparison to the scratch.

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    Orchard City RV
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    Road Bear RV Rentals

    Road Bear RV Rentals

    3.7(56 reviews)
    39.4 mi

    I would not rent from Road Bear Rentals & Sales again based on our recent experience…read more From the very beginning, the experience fell short of expectations. When we picked up the RV, we did not receive a thorough walkthrough of the vehicle or an explanation of its features and operation. Instead of taking the time to show us the ins and outs of the RV in person, we were simply told to watch a 35-minute video if we had questions. For first-time renters or anyone unfamiliar with that specific RV, this was not an adequate substitute for proper customer service. During the second week of our cross-country trip, the generator in our RV stopped working. We had specifically paid for the unlimited generator usage option, yet the generator was never repaired despite our calling and emailing the service department every day. While the water pump was fixed, the generator issue remained unresolved for the rest of our trip. This created serious safety concerns for our family. My mother relies on a CPAP machine to sleep, and we were traveling with children who have special needs. Without a working generator, we were forced to spend approximately $2,000 on hotels just to have air conditioning and electricity overnight. To make matters worse, while we were still in El Paso, Texas--about 20 hours from California--we were instructed to return the RV by 5:00 p.m. California time. We explained that making that drive without a functioning generator in extreme heat was unsafe, but our circumstances did not appear to be taken into consideration. One of Road Bear's own service representatives even told us that the generator was "not a good unit," yet no meaningful solution was provided. We were also never informed that the generator should not be used while driving, despite paying extra for unlimited generator use. We expected a reliable RV and responsive customer service, especially considering the premium price we paid. Instead, we experienced inadequate orientation, an unresolved mechanical issue, significant unexpected expenses, and a great deal of stress during what was supposed to be a memorable family vacation. I hope Road Bear takes responsibility for this experience and improves both the reliability of its vehicles and the level of customer service it provides. Customers should receive a proper in-person orientation before leaving the lot, and mechanical issues that affect safety should be addressed promptly. Unfortunately, based on our experience, I cannot recommend renting from Road Bear Rentals & Sales.

    Everything. Buy the insurance and do whatever you want in these things. We've never rented one…read morethat wasn't basically brand new so they all work accordingly and the customer service is always great.

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    Road Bear RV Rentals
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    BayCampr - rvrental - Updated August 2026

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