We purchased a pre-owned 20" travel trailer from Family RV and could not have hoped for a better…read moreexperience. Everyone at Family RV is low-key, friendly, and knowledgable. On our first visit we met April, who gave us plenty of space to look around without bothering us. When we were ready, she walked around with us, showing us options that met our criteria, and patiently answered all our questions. We weren't ready to buy, and when we communicated that, she understood. A couple of weeks later, after thinking through the different choices, we came back. April was by then on maternity leave, so we worked with Briana, who was equally friendly, knowledgable, and low-key. The transaction was smooth and painless. No last minute charges, no pressure to buy extended warranty (though one was available if we wanted it). We arranged for financing with our credit union, and that was fine, too (no pressure to take financing through the dealer). On the day we arrived for pick-up, they had cleaned and prepped the trailer, and Luis gave us a thorough walk through, making sure we understood how everything worked, from the smart hitch to the a/c to the slide-out & etc. We had been to another, big RV dealership months earlier, and were so traumatized by the high pressure sales tactics and endless (endless!!!) "follow-up" phone calls that we were paranoid about shopping again, but we had heard good things about Family RV, so we took a chance. Glad we did! I highly recommend this place; we would definitely buy there again.

Their reply is absolutely false. and the comment reply is also not true, I'm not sure what is going…read moreon with this company, but there is a disconnect between the office people and the shop. The office folks continue to try and skew and bend the truth. Side maker lights work was never approved or requested which is documented in email. Damage happened twice on my rig at this shop. Once was covered and fixed, the second damage occurrence, they are denying responsibility. I also paid for all this work far in advance of it being done, in full, which was my mistake, clearly. We are now in small claims court unfortunately due to the company's inability to stand up and do what's right. I think this all started due to the employee we started with Ron who is no longer working there. Originally contacted Family RV to make a 7pin pig tail for our Lance truck camper. That pig tail wasn't done right or something happened to it, intermitent issues with turn signals and brake lights. Decided to take the entire rig in for service to get a new furnace and some electrical work done. New furnace is great, they did work I did not ask for or approve and charged me for it. The rig also was damaged while in their care, exterior was hit and punctured a pretty good hole in the front of the camper. They provided us with a free rental since we had planned to use our RV. That rental's slide out stopped operating at the RV park... They couldn't find the short for the electrical work I asked for... Short story 5800 dollars, a new furnace, repaired damage caused at their shop, the same short, and a new pig tail. We are now in small claims court to get some of the money back for the work that I didn't ask to be done and electrical work that was never identified or fixed. Will definitely not be going back here again.

BUYER BEWARE!!!!!!!!!!!…read more I'm concerned that this company generates More revenue from charging people for damage, than actual rental services. There was superficial aesthetic scratches as you can see in the photo. We were told, that these tiny scratches are worth 25% of the entire cost of the part ($1400). Do you think these scratches justify 25%? In reality, it's more like 0.1% of the cost. --so how many customers will they do this to? 10? And reap a 250% return on this part? -HIGHLY SUSPICIOUS. I'm all for paying for damages but this is ridiculous. The money maker is charging customers for cumulative replacements. You're NOT SUPPOSE TO PROFIT OFF DAMAGE CHARGES. Or is that the entire point of this business? If you've been ripped off by this business, please reach out, as we may be interested in class action litigation.

Rented two Seadoo Spark jet skis from these guys from Friday to Sunday. The return process totally…read moresucked. They only have one person working on Sunday so I waited over 2.5hrs to make my return. Waited outside their gate for 40mins. Another rented was already waiting. The only person there takes 45mins to do his return inspection. After waiting for near an hour the renters in front of me finally got escorted off the property. Upon inspecting my rentals he pointed out a scratch on my jetski rental. The scratch was pretty superficial. The seadoo sparks are made mostly out of plastic and polytec unlike traditional jetskis that are made of mostly fiberglass. Fiberglass damage needs repairs to prevent more damage to the surrounding fiberglass, however, the plastic and polytec damage does not need to be repaired. The small scratch was the size of a pinky fingernail clipping from a part that was nearly the entire surface of the ski. Basically the area you would stand on. The parts price was quoted at ~$1200. His inspection required me to pay for a 1/4 of the $1200 part and 1/4 of the labor it would be to replace the part. A quarter of the price was ridiculous in my opinion. I asked if he could give me deal and give me 1/10 of the cost for parts and labor. It seemed more reasonable than paying over $300 for a scratch in some polytec/plastic that was likely intended to take some abuse. I was surprised he was even considering that small scratch as damage. It blow my mind that they would do this kind of BS to a customer. By the looks of it, this has happen before. The pictures indicate the part that would be replaced. Again, my scratch was the size of a little fingernail clipping. The part is massive in comparison to the scratch.

I brought my Winnebago Solis to Leales in June 2025 in prep for a long trip to Alaska starting in…read morelate July. It had been a very busy year and I still had many demands on my time that were not related to the trip, and I was stressed. I asked them to do routine engine maintenance and to find out why the dashboard AC had stopped working. They did as I asked and found and fixed the problem with the AC right away. I wanted new tires plus a spare for the trip. Savio referred me to Ramon's and they did a wonderful job with the tires, including locating a rim for the spare. The Solis has no space for a spare. I ordered a mounted from Landed Gear and had it shipped to Leales and Leales followed the instructions for the installation so that the spare stayed put even when we drove the famously rough Alcan Highway there and back. The road is built on permafrost and its reputation has not been exaggerated - we encountered one car with two flat tires - but with good tires and slow driving, we never needed our spare. We also did not experience the problems I've read people have with other brands or improperly installed back door mounted spare tire racks: broken window or warping of the metal doors.

We are very happy with the service we received at Leale's. Savio upgraded our RV's full suspension…read morein record time and under budget.

Can't even get on the website. It asks you to put in your travel dates and then what? The website…read moredoes nothing. I've tried this about 10 times over the last week. No go.

What a ripoff! It sounds like a good deal until you try to get your deposit back. He charged us for…read morewashing the inside and outside of the vehicle( not stated anywhere re in the contract). He charged us $75 bucks for emptying the waste tanks. ( we stayed at a place that had full hook-ups ) i.e.: the tanks were empty! Of our $500 deposit we got $141 back. Really? Don't rent from these people. The RV was 14 years old and falling apart.

We made a few trips with this service! It's always an awesome experience! We would definitely…read morereturn. Highly recommended to others!The ability to deal with changes, and the huge experience that Michael shares as an RV traveler, along with 24/7 support, and many more benefits.

From the owner: Explore the San Francisco Bay Area in Style with CrystalRV!…read more Looking for the ultimate adventure? Whether it’s a weekend getaway, a family road trip, or a cross-country journey, CrystalRV has the perfect RV rental for you! Located in the heart of the San Francisco Bay Area, we offer top-of-the-line RVs equipped with all the comforts of home. Why Choose Us? Wide Selection: From compact camper vans to spacious motorhomes, we have the right fit for every traveler. Affordable Rates: Competitive pricing with flexible rental options to suit your budget. Convenient Location: Easy pick-up and drop-off near San Francisco, Oakland, and San Jose. 24/7 Support: Our friendly team is always here to help, no matter where the road takes you. Explore Iconic Destinations: - Drive across the Golden Gate Bridge - Camp under the stars in Big Sur - Discover the vineyards of Napa Valley - Roam the scenic Pacific Coast Highway