THE MOST DISHONEST BUSINESS EVER! I am a small business person in the same local area as Ernies. In my opinion, customers are to be treated with respect and every effort should be made to address complaints in a cordial, mutually cooperative way. My experience with Ernies, was absolutely the worst customer service I have ever experienced in 23 years of being in business for myself. Unfortunately, I wasnt savvy enough to realize I was dealing with sharks.
They state on their website "At Ernie's Van & Storage we go to great lengths to keep our customers happy. If something isn't right we want to know, so we can work to fix it." What a load of Bull! I had numerous problems with them and their response was "We dont believe there were any problems" I went to their office to have the problems addressed, they refused to meet with me, later called the police and reported me for theft and fraud. When I tried to discuss with them the numerous overcharges on the bill they absolutely refused to address them, meet with me or acknowledge reality. Then, regardless of my good faith efforts, repeatedly asking to meet to discuss the discrepencies, they sued me. . I feel that they had substantially overcharged for what I would consider extremely poor service. Unfortunately, it was their word against mine as I was at my move by myself most of the day, and their group of excons that work for them showed up in court and lied through their teeth. They carry a lot of weight in this small town and I guess it paid off, since they won. Just as they have every other time they have sued their customers.
I had a witness, someone who bought a refridgerator from me, that they took a 20 minute break after only being at my home for one hour that was not deducted from the total bill (in the court records). Their worker also testified that the second truck they billed me the entire day for only had one large item in it, even though in the letters to me they stated it was completely full (in the court records)And, this is in direct violation of state law, which the judge completely ignored. I had a witness who had helped me move 90% of my belongings the day before Ernies arrived, yet I was still billed 60% of their original estimate, regardless of the fact that I had contacted them several days previous to the move requesting an new estimate (also in the court records). I have a neck injury and cannot lift my arms above my shoulders. I repeatedly asked them to accomodate this with very specific requests as to how things were stacked in the rooms. Instead they just ignored it and did whatever the hell they wanted. They thrashed, scratched or dented just about every piece of furniture. These things, among many others did not matter, the judge still found in their favor. After all, this is Nevada County, and Im one small person with a disability and very limited resource, they are backed by a large corporation and have been here forever. The entire case though is available as a public record, Ernies Van & Storage VS Dawn McGrath, small claims in Nevada County California. I would be happy to supply anyone with all the info, you would be shocked. I recommend that you review it for yourself. I do not feel the judges decision was either fair or just, they are probably buddies. But you as a consumer could see it all and make your own decision before ending up in the situation I did.
I feel I was slighted and want to protect others from having something similar happen to them. I have the right to tell my storybut Ernies has tried to stop me by threatening further lawsuits. , but I will not shut up. I will do every thing in my power to have others know just how ruthless and what a rip off they are. I feel that most people would not want to do business with someone who handles customer complaints by reporting them to the police, after the customer has come into the office in good faith wanting to resolve the disagreement and with litigation when the client shows any effort at all to resolve the problem amicably . My efforts were completely disregarded in favor of litigation. But to make it even worse, Ernies leaned every single one of my bank accounts for the judgement amount, not just for the total owed but for 4 times the amount... TWO WEEKS BEFORE CHRISTMAS. Ask yourself, what kind of person does that? That is not just business, its vicious. Watch your back and have plenty of witnesses around during your move if you do business with them.
NO CUSTOMER SHOULD EVER BE TREATED THIS BAD. I would never recommend this company to anyone. Others may not share my opinions, but please, do your research, its not difficult to find other complaints or people they have sued or threatened to sue. read more