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Ernie's Pool Service

5.0 (1 review)

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Golden State Pools

Golden State Pools

(70 reviews)

Hillcrest

Good service with Golden State Pools. Anthony is very through in keeping our pool well maintained…read more Staff is easy to work with. They do a great job. We're very happy with our service.

Vinyl pool owners, beware! I had a horrible experience with…read moreGolden State Pool Service that has prompted me to take legal action. After a routine service visit to my vinyl pool, the pool began losing water rapidly and dropped to less than halfway full within days. A Vinyl Pool Repair company later identified a large puncture in the liner and advised the damage appeared consistent with blunt force. It is in the very bottom corner of the pool on the 8ft side, somewhere a 5 year old child couldn't reach. I checked camera footage to see their technician using his tool in an up and down motion as if he's spearfishing in my pool. Days later - the water dropped less than halfway. Other red flags - they removed my existing vacuum and replaced with a different one without my knowledge or permission. This specific vacuum was not recommended for vinyl from the vinyl EXPERTS that I consulted with. Furthermore, they also charged me on a random day for some type of "annual fee" without disclosing that upfront. Lastly, the last service visit we had (on a rainy day - no clue why the guy still showed up), the employee went behind the camera area and stood under my sundeck on his phone. Is that what you're getting paid for? Service visits under 10 minutes while you stand around. There were multiple red flags I ignored and excused but the damage to the pool was the last straw. Despite the timing of the incident, the severity of the water loss, camera footage, and the findings from ABCO, Golden State declined to take responsibility for the damage or assist with replacement costs. As expected: they responded to dodge accountability by saying the vinyl was in brittle condition - this still doesn't change the fact that you punctured my pool. See you in court.

Backyard Pool and Spa - After

Backyard Pool and Spa

(61 reviews)

Kearny Mesa

After a series of recent significant storms our pool turned a completely different color due to the…read moredebris and run off from the surrounding landscape. The day after the storms had passed, a day after our normally scheduled service, I received an email from Backyard Pool & Spa stating they would be coming out to inspect my pool. They were on it before I even had the idea of contacting them to see if they would be willing to come out sooner than my next service date. Water was brown and the bottom of the pool was covered in dirt which required a solution to allow the dirt the settle over the course of a couple days. Backyard Pool & Spa came out shortly after to vacuum out all the dirt, and ensure the correct levels of chemicals. Within four days, Backyard Pool & Spa had my pool back to normal. Totally blown away this was possible, and even more impressed with the their customer service. They reached out before I (the customer) had to, and fixed the problem without delay. I look forward to the continued relationship with Backyard Pool & Spa and will recommend at every opportunity. Thank you!

Even though I supplied a written request on yelp with words and pictures, he didn't understand what…read moreI was asking him to quote, even after a volley of three subsequent e-mails/texts.... So, to be clear, I didn't actually use BPSS. I felt they were not quick to reply, nor savvy enough to understand my request. Beware!

Freestyle Pools - Now our pool equipment looks orderly, and does business quietly - after Freestyle.

Freestyle Pools

(57 reviews)

Service is excellent. The technician is friendly and is happy to suggest any thing we can do…read moreourselves until the next scheduled cleaning.

Our pool pump was fitted with a rebuilt motor shortly after purchase eleven years ago. In the last…read morefew months the motor began making more and more noise; it was clear that the motor would need replacement soon. Our electric bill was increasing each month as well. A search of the Internet made the case for a variable speed/variable flow pool pump, so we went to Yelp.com to find a highly recommended pool professional. After we got three proposals from high rated Yelp pool pros, I called one more - Freestyle Pools - and was introduced to Nick. Nick completely explained our options and provided us with a written proposal within minutes. We liked his prices and called him to see when he could install. He said he had the pump in stock and could install it that afternoon and haul away the old equipment. A lot of firms send a tech; I especially liked it that Nick would do the work himself. As promised, Nick arrived on time and surveyed the pool equipment. I suspected that there might be a need to upgrade more than the pump. The cramped way our pool equipment had been arranged left no room to install the new pump securely (see the BEFORE PICTURES with pool piping on a cinder block and the motor hanging off the slab). Nick would need to relocate the pool filter to the rear of the slab for the pump to line up on the concrete, and after some discussion I asked about a new one. Nick said if I bought a pump, filter and chlorine generator, Pentair would extend their warranty for all three pieces for (3) years. It made sense. Nick arrived at our home at 2:15PM, and - not counting a quick trip for parts - worked continuously until 7:30PM. If you look at the AFTER pictures, you'll see that Nick truly is an artist! He managed to line up the new pump on the concrete, facilitated by a new filter taking up less space to the rear, and the new configuration works like a champ, doesn't leak a drop, and is very quiet. I like watching someone work who know what he is doing, and Nick certainly knows pool equipment and operations! We were so impressed by Freestyle Pools that we even decided to try Freestyle as our weekly pool maintenance choice, leaving a pool service we have been using for a number of years! We are not folks given to whimsical changes, but our change was demanded by Nick's outstanding efforts to go "above and beyond" to satisfy our pool needs. We certainly are proud to recommend Freestyle!!

Ernie's Pool Service - poolcleaners - Updated November 2026

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