We just moved to MD from Texas and we found Crystal Maids. The team has been awesome. Thanks for…read morethe quick turnaround.

This company came highly recommended and they did not let me down. They did an excellent job. I…read morehave a teenage girl with a filthy room. The tackled that room and made it look great. I could smell the cleanliness when I stuck the key in the door. Go ahead and use this company, you will not be disappointed. -Stacey G.

Great work at a fair price. Technicians were prompt and professional. Prompt follow up after…read moreservice to ensure satisfaction. Pleasure to do business with and will continue to do so. I have referred them to several others. It's nice that the chemicals used are eco friendly. Thanks!

Whole house power washing Had to go over a few areas but…read moreoverall good job as the house didn't have excessive mildew and dirt. The price was $199 for 2500sq ft Why the mid rating you ask??... I'm big on customer service and going the extra lengths. Originally scheduled for Friday 8-12 window they had the wrong contact number and didn't waste no time going to the next job before checking to see if things could get cleared up. A young lady called to reschedule for Saturday offered 8-12 I agreed as we came off the phone I got a text for 2-6 on Saturday. I waited a few minutes and called rescheduled again for Monday 8-12 the same young woman called to reschedule as they had a family emergency. Rescheduled for Tuesday 2-6 they came offered a 10% discount for the inconvenience. Then tried to upsell to clean 2 steps and the platform for $30. I said it would have been customer centric if you offered to clean the steps with all the mishaps. I mentioned they offered military discount and she said yes it's only 5% and it's one or the other not both. I said even if I opted to do the steps which would have put the pricing at $209 which is $9 difference and she said we aren't giving any additional discounts. I said ok. They completed the job in about an hour. I'd say be flexible with time and don't have any HOA inspections scheduled as the work may not be completed in time.

Good and fair work. Came back to finish job as requested…read moreinitially which involved me purchasing a part and locksmith installing without additional charge.

Best choice for a locksmith at a great price. Incredibly personable and professional. Will…read moredefinitely call again!

I have a cub cadet riding mower and took it in for a tune up he was fast polite and professional…read more Highly recommend him to anyone needing mower repairs

I decided to buy a used lawn mower from this man. Call me stupid for trusting this man. loud…read moreclanking noise when I lift the front end or to turn. I called and asked. He said he had no idea. He then got very upset that I accused him of being dishonest, yet in the beginning of phone call, he said it was the blade hitting the front end. i should've guessed when I saw no lawn mowers fixed or being fixed on sight. just are a few broken mowers. My bad . a learning lesson . Be warned.

These guys did a great job! I really liked working with them. Gregory and his team arrived on time…read moreand got straight to work. After couple hours I was shocked with the results! Everything they promised they delivered! Well done people!

TL;DR As a young company, I believe Bart Outside Solutions has a lot of areas to work on such as…read morehandling customer concerns in a professional manner, being transparent from beginning to end, and providing reliable communication and scheduling. The lead contractor seemed friendly and trustworthy at first, but over time I realized that his actions did not match his words. I ended up using Bart Outside Solutions again for a roof replacement in the Spring of 2021. He offered a very low price (red flag) but assured me he had the expertise to get the job done. It was my mistake to have trusted him and take his word for it. I didn't even consider getting quotes from other companies because I had confidence in their workmanship at the time. Less than 3 months after the roof was replaced, the roof above my utility room started leaking during a thunderstorm and the room started flooding (pictured). I reached out to the company immediately and they offered to stop by the following morning to patch the roof. Sure enough, they were at the house around 7 am and on my roof to patch it up. It appeared that the pipe above the utility room was the source of the leak. I left for work in the middle of their job but when I got home, I found that they simply put tape around the pipe (pictured). I was in disbelief that that would be considered a "patch" by someone who considers himself a professional. Needless to say, I was not satisfied. I decided to let the experts inform me about the condition of the roof. The following week, I had 3 roofing companies come out to assess the roof and the patch and all 3 independently came to the same conclusion: the roof was not replaced properly and needed a 2nd full roof replacement. One of the major flaws was the fact that the company improperly reused old insulation boards from the previous roof to attach to a different roofing material (pictured). These insulation boards sit on top of the plywood that was also supposed to be replaced, if damaged. However, the insulation boards were never removed to even assess the condition of the plywood. As a result, the new roofing material did not adhere to the board properly, leaving multiple gaps in between the sheets (pictured). The roofing material was also poorly installed around all the roof structures with scraps protruding out (pictured). There are still soft spots on the roof, which is a clear indication that damaged plywood still remains. I am now left with a 3 month old roof that is in worse condition than the 10+ year old previous roof. The worst part of the whole situation is not even the roof -- it's the way the lead contractor handled the situation when confronted with the issues. His first response was to immediately retaliate and argue that I paid a low price for the roof replacement therefore I should not be expecting the same standard as a regular roof. He added that my warranty would be activated and offered to stop by on his own time to patch the roof "in a proper way", to which I declined. I don't know anyone who would trust a contractor again after they placed tape on a damaged roof and called it a patch. Later the company used excuses such as an unrelated personal matter to justify why they were initially upset and made accusations of me. And lastly after the suggestion of a possible reimbursement was brought up, they quickly pointed out a technicality on their part where they titled the contract "roof repair" instead of "roof replacement" even though every written and verbal correspondence with the company over the course of 9 months (pictured) used the words "roof replacement" and the contract itself contained language pertaining to roof replacements, such as "replace flashing, replace damaged plywood, replace shingle roof". I'm not sure how the technicality of the words is even a justification for the poor workmanship. They also later denied there was ever a warranty on the job, although verbally the lead contractor would say multiple times in conversation that there was a "10 year warranty" for all his jobs, not to mention the email they sent just 36 hours prior stating that the warranty was in effect. Apparently there is only a warranty when it's convenient for the business. Sadly, it seems like this was their last ditch effort to once again divert the blame and make excuses instead of handling the situation appropriately. At this point, I am no longer in communication with the company because I realize now that I am not dealing with a professional. I would respect the company more if they took ownership of the faulty roof and admitted to taking on a job they had very little experience with. My hope is that they would grow from this experience and learn to communicate with clients professionally, especially when valid issues about their work are brought up. It takes courage for a business to own up to a mistake. It's much easier to deny it or make excuses for it.