I was very impressed with Ernest Electric and the technician, Quincy, who installed 9 new smoke/heat/carbon monoxide detectors in my house. The technician:
- Came on time;
- Purchased one of the best smoke detectors on the market;
- Knew exactly what he had to do;
- Took note of how clean my home was and made it his responsibility to installed all 9 detectors, throughout my home, without making a mess;
- Took time to converse with me as a person. The conversation we had allowed us to develop a customer / technician relationship;
- Made me, as the customer, his priority. I miscalculated the number of detectors I needed for my home. Quincy stated that while he had another customer waiting that he would call that customer and inform him he might be late. Quincy then willingly volunteered to go to purchase another detector and said that he would NOT charge me any addition money for this. How impressive!!!! To save time and since I knew exactly where I could purchase another detector, I ran out an purchased one.
More importantly I was impressed with the way Ernest Electric calculates the cost to their consumer. I called four other electricians who quoted be a rate by the half hour in addition to the cost of the detectors. My cost had I chosen one of these four electricians would have been close to $1000. Ernest Electric charged me one flat rate, regardless of how long it took to install the detectors. My cost was so reasonable.
I highly recommend Ernest Electric and will call them for any and all electrical needs I might have. read more