Horrible experience!
First of all, the store is a dump... unfinished/uneven floors, junk all over the place, makeshift "dressing room" which is just a tiny little particle board cubicle, no A/C, etc... I brought a suit in on a Friday afternoon to have the sleeves shortened and the pants hemmed. I told Mike I wanted a full break in the pants and my shirt cuffs to show when I "popped" my coat sleeves (which is very typical for how men wear suits these days). Mike measured me, pinned up the suit, and said "No Problem". I asked him if I could have it by Monday afternoon as I had interviews scheduled for the following week, and he told me "sure, no problem, I will call you Sunday evening to let you know its ready for Monday". I received NO claim ticket, work order, or receipt of any kind, and as I was pulling away, I thought to myself that that was rather odd, but gave him the benefit of the doubt as he was friendly and polite.
Sunday evening came and went with no call from Mike, so I called the shop around 1 PM on Monday afternoon, only to find out the store was closed (presumably for Presidents Day, which is fine, but don't tell me you'll have my suit ready on a day you're closed). Tuesday morning I gave the shop another call to inquire if my suit was ready, only to hear "no, that suit wont be ready until tomorrow".. starting to get quite annoyed... Wednesday afternoon; "I'm calling to see if my suit is ready"..."sorry, no, the pants wont be done until the seamstress comes in tomorrow, you can check in with me tomorrow after 1 PM" ... Not pleased at all at this point... Thursday afternoon; I call in to the shop and the suit is finally ready... When I put the suit pants on, they are certainly not a full break, but it is a tapered pant leg and it actually looks good, so I say nothing,, then I try the coat on... The sleeves still come halfway down my backhand, and I look like a teenager wearing one of his Dad's old coats which is too big for him. When i question Mike about this, he begins explaining all this technical sewing jargon that means nothing to me, but bottom line, given the confines of the coat, he can NOT shorten it to desired length. I understand there are situations where you can only do so much, but tell me that upfront. I would have returned the suit, had I known the limitations. Mike actually tried to say he had discussed this with me before hand, which is absolutely not true.
Then when I went to pay, he tells me he has no credit card machine, and can not take credit or debit, and tried to get me to walk over to a barber shop to take money out of the ATM.
Don't risk your clothing here. read more