I took my daughters to this hair braiding salon after calling ahead, sending photos of the styles I wanted, and confirming the price with the owner. When we arrived, two braiders began working on each child. One daughter was getting box braids, and the other was getting medium twists.
While the braider working on the twists was moving quickly, I noticed she wasn't twisting the hair tightly enough. When I asked about it, she told me she didn't want the style to be too tight on my daughter's scalp. After both girls were finished, their hair was dipped in hot water to seal the ends. However, I noticed the ends of my daughter's twists were already looking loose, so I pointed it out and they dipped them again.
When it was time to pay, the owner suddenly tried to increase the price, claiming he hadn't checked with the braiders. This was despite the fact that I had already confirmed the style and price beforehand. We were running late, so I didn't want to argue. He could tell I was unhappy and eventually charged me the original quoted price.
We left and went to a nearby restaurant. Less than 20 minutes later, our server walked over and handed me strands of hair, saying, "I think this belongs to your daughter." Her twists were literally unraveling and shedding hair all over the restaurant. I had just paid over $150, and the style was already falling apart before we had even finished dinner. Several stands were completely stripped and all the hair fallen off.
When I returned to the salon, the braider refused to take responsibility. Instead, she blamed me because I had asked her to trim the ends. Any experienced braider should know that if the ends are trimmed, they still need to be properly sealed. There was absolutely no accountability, no apology, and no genuine effort to make the situation right.
My daughter is only 8 years old and had already sat through hours of braiding, only to leave with a hairstyle that unraveled almost immediately. The entire experience was extremely unprofessional, from the attempted price increase to the poor quality work and lack of customer service.
Based on my experience, I would strongly advise others to avoid this salon. There is a reason the shop was empty on a Sunday afternoon. I have photos and videos documenting the condition of my daughter's hair less than 20 minutes after leaving. read more