I've been working with PRL since we purchased our home in Portland in 2018. Since that time we've…read moremoved to another state and luckily PRL was able to continue to be our insurance broker, seamlessly setting up new policies for us without much work on our part. We first worked directly with Lori who was always attentive but our accounts have since been assigned to Kristine Saetern for servicing and she too has been wonderful. She is always there for us - lightening fast on providing documentation, updating our policies or answering any questions we have. And, she checks in on us with friendly reminders and policy communications. We love having Kristine as our insurance representative!

I would like to recommend PRL. The women there have been every easy to deal with and communication…read morehas been good. I moved all my insurance business to their company.

They never answer the phone, getting a return call takes days, and no one is there to answer the…read morephone during the noon hour. Service has deteriorated since we started using Biggs in 1985. We are going elsewhere.

Biggs used to be great until Alliance insurance bought them and their customer service completely…read moretanked

I don't think any of us actually enjoy having/ getting insurance but Eva at JMI has always been…read moregreat answering questions and giving great advice. I definitely recommend reaching out if you are in the market for insurance.

JMI is the Gold Standard! Professional with great customer service! They'll bend over backwards for…read moretheir clients!

Excellent customer service! Very friendly and helpful whenever I need assistance. Highly recommend!read more

Great service, consistent support and good people to work with.read more

I AM well CARED for in the hands of Jim Riley's team @ State Farm Insurance…read more Thank you VERY MUCH!!!!

From the owner: We're a warm and welcoming place for our State Farm customers to visit and a competitive, rewarding…read moreand fun environment for our team members to work. We aspire to be the first choice for our community's insurance needs. We offer Auto Insurance, Home Insurance, Renters Insurance, Condo Insurance, Life Insurance, and Business Insurance. We succeed in achieving our goals through remarkable customer service, having highly trained team members and being active and supportive members of our community. License #: WA-1266023, OR-3003202159

My partner needed assistance with some insurance obligations required in a divorce decree and we…read moredecided we needed to talk to someone directly about options. We met with Bill and Jeanette who took the time to explain the numerous options available to us and ended up making a really frustrating situation, easy and pleasant. Their rates are very reasonable and they've both gone the extra mile to ensure that all bases have been covered. We definitely plan on using them for additional services down the line.

Absolutely terrible customer service. After a recent…read moreaccident I was offered no help and told to do everything myself. Plus for a short while they could not find us in their system. I later found out the agent Rachel had left me misinformed, causing much distress and many complications for me, instead of simply keeping me informed. And that was only after I contacted my actual insurance company. When confronted she casually brushed my concerns off and only sent a formal apology email to my father (the account holder) after I mentioned looking for a new company. I would never recommend this company to any person and will be switching as soon as possible.

Audrey was unwilling to help me with an insurance quote, after I told her I was potentially moving…read moreat some point in time. I was not worth her time. Very unprofessional to me!

I had a positive experience with Audrey at Davidson. She was recommended by our banker to help us…read morewith insurance during the building process. It went so well that we switched our auto policies to Audrey. Unfortunately the industry has been forced into making insurance a commodity but Audrey made the process feel personalized. I was presented with several options each providing varying levels of coverage and was able to make the decision that best protected my assets. Thank you Audrey.

First impressions are important. it is bad manners for a new customer at an insurance agency to…read morehave their car stolen during the first month. Pickett Insurance handled this with grace and great service. That was many years ago. We have continued to be impressed with the quality of the companies they represent and their own prompt attention to any questions or concerns. Our current agent is Kim Waller. Every year at renewal time Kim has done a careful review of our policies to figure out which company can offer us the best coverage and service at the best price. "Careful Review" does not mean a few minutes in front of a computer screen. This year Kim spent hours and hours on the process. In a number of phone calls she explained the pros and cons of switching from our current insurer to another company. We ended up saving $1000 by making the change.

From the owner: Ensuring Our Clients Are Protected From Life's Unexpected Surprises for Over 60 Years…read more As an Independent Personal Lines agency, we offer choices from a number of companies so we can objectively help determine the best program for your needs. We conduct a thorough analysis of your current situation to offer you options and help you customize coverage that works best for your needs. Whether you're looking for auto, home, or renters insurance or need to insure your boat or personal watercraft, give us a call!

I can't recommend Andrew's services highly enough! He's been so helpful, responsive, and…read moreknowledgeable. I have my homeowners, auto, and business insurance through Uptown, and he's been so quick to explain things clearly whenever questions have come up. The speedy responses are especially helpful with my business needs, as I regularly have contracts that arise that require updates to my business insurance. I've tried going the DIY route in the past with insurance, but never again . . .

Shane was excellent! He called me on the phone when I requested it because I had some questions…read moreand quoted exactly what I wanted. I bought the policy from him and he even helped me with the phone app when I had an issue with it. I highly recommend Shane at Uptown Insurance!

Very unprofessional…read more I requested a quote for auto and homeowner's insurance. They sent an email with many questions including driver's license numbers. I spent over an hour answering the questions and replied to their email. They then ghosted me. What a waste of time, AVOID.

The best insurance agent we have ever had. Gives us the best prices on our insurance plans every…read moreyear. Exceptional customer service. Answers his phone! Gets information to us super fast. We will never use another agent. We are spoiled with Neil. Thank you, thank you!