My partner needed assistance with some insurance obligations required in a divorce decree and we decided we needed to talk to someone directly about options. We met with Bill and Jeanette who took the time to explain the numerous options available to us and ended up making a really frustrating situation, easy and pleasant. Their rates are very reasonable and they've both gone the extra mile to ensure that all bases have been covered. We definitely plan on using them for additional services down the line. read more

Absolutely terrible customer service. After a recent accident I was offered no help and told to do everything myself. Plus for a short while they could not find us in their system. I later found out the agent Rachel had left me misinformed, causing much distress and many complications for me, instead of simply keeping me informed. And that was only after I contacted my actual insurance company. When confronted she casually brushed my concerns off and only sent a formal apology email to my father (the account holder) after I mentioned looking for a new company. I would never recommend this company to any person and will be switching as soon as possible. read more

Just got laid off and needed help finding the best health insurance plan available on the Washington Coast and that's exactly what happened. Bryant & Assoc. helped me maneuver thru the portal to start the process then explained my options better than any agent I have worked with in 40 years. My family was able to get super affordable health care AND low deductibles! This is the first review I have ever posted, this is a great company with wonderful people. Highly recommend! read more

I tried to call for assistance but the phone number is out of service. I never received any information that my broker was going out of business. There was no forwarding number to call. read more

In anticipation of early retirement, we received a referral for Bryant and Assoc.from my wife's employer. I sent an email to Bill Bryant, and he responded asking to set up a phone consult. I explained I was on the road and set up a call for Feb 26 at 1pm. The next day another email from Jeanette, with some premium info and another request to set up a phone consult. I replied it was already set up. On the 25th, I sent a follow up email, reconfirming the call and asking if they had the capability to do the call on Skype or Face Time. I had no response to that email. I told my wife yesterday morning, that I was pretty sure we were going to be stood up. Sure enough 1pm rolls around and there was no call. We waited until 130 and then I sent an email asking what's up? No response to that. Another company added to my no-fly list. read more

I'm extremely disappointed in this company. I used them a year ago to find me health insurance to fit my situation...They were awesome. Now I went back to them to help me navigate through the Obama care mess and get me the best bang for the buck insurance wise. The gal I was working with promised to stay in touch, to return phone calls and keep me in the loop. It hasn't happened yet. I've made numerous calls to their office...if I get to talk to her, she says she'll call me right back and never does. If it goes to the receptionist...she says she'll make sure the gal calls me right back...Never happens. The receptionist said my application has already been sent and accepted, But I have no clue who the company is, what the monthly premium is, and what the coverage is. It's been over a week and still no return calls or emails. I'm pissed off and frustrated. read more

The short story - We could not trust this agency to make the most simple updates to our policy. The long story - We were with this agency for three years, initially purchasing homeowners and auto insurance and during that time: 1. We purchased a motorcycle and requested insurance coverage. After two weeks, when no policy arrived in the mail, we made a call to the agency to find out coverage had never been ordered. At that point, I was irritated, but figured anyone can make a mistake. 2. Last year we purchased a car. I sent an email requesting coverage for the car and in that same email asked if I needed to cover an adult family member who had moved into our residence. An email came back only acknowledging that yes, that family member needed coverage. I sent an email with his license number and requested coverage. No acknowledgement of the new auto was made, nor the email requesting to put the family member on the policy. 3. When we received the auto insurance policy in the mail, two weeks later, we then knew that our car had been covered. It was only then that we had an insurance ID card for our new auto. 4. After five months, I realized I had never received a rider on the family member residing with us. I called Bryant and Associates and asked if he was on the policy. They acknowledged the email was in our file, but he was not covered. They cheerfully offered to put him on the policy "if I wanted them to." 5. It was at that point I decided we needed a different agent. After the new policies were in place, I sent two separate emails requesting Bryant and Associates to cancel our homeowners and auto insurance policies effective their expiration date(s). There was no response to those emails. Upon calling the insurance company directly, I discovered Bryant & Associates never bothered to cancel the policies. read more

In shopping for my house and cars insurance I stopped in for a quote. It was a no hassle deal, well as much as a insurance quotes can be. They treated me with respect and gave me the best price they had to offer. Thank you for you time. read more

Jeanette at Bryant & Associates helped me tremendously. I was able to get a same day appointment with her after I found out that my kids' health insurance was to be cancelled. She navigated the Health exchange for me and uploaded all of the required info. Three weeks later when I realized that the Health Exchange had still not processed the documents, Jeanette sat on hold, with them, for more than 30 min to help me. The very next day my kids were back on their insurance plan. Jeanette and all the staff at Bryant and Associates are great. They respond quickly and I have always been able to get them on the phone when I need them. read more

I had a problem with my lab charges from the quotes early spring. I explained the situation to Bill and Jeanette, and he gave me a recommendation to efficiently approach the medical insurance company. Bill is a very experienced insurance agent and his wife, Jeanette is very personable. read more