Kristine and the team at PRL have been nothing but fantastic. I initially reached out after having issues with my former car insurance provider. PRL quickly moved me to a new carrier, provided excellent service, and helped me navigate the transition seamlessly. I have since returned to them for support with all of my other personal insurance needs. They are continuously prompt, courteous, helpful, and affordable. Everyone should be so lucky as to work with a partner like Kristine! read more

I would like to recommend PRL. The women there have been every easy to deal with and communication has been good. I moved all my insurance business to their company. read more

PRL Insurance is fantastic! Last month I accidentally backed into my garage. I called Theresa Meier and she was so completely helpful! I had no idea what to do. She advised me to get a quote and then send it to her. I did just that and she ran with it! Next thing I know my car is in the shop and I'm in a rental. BOOM! She handled it like a pro! Theresa is the reason we stay with PRL! Thank you, Theresa! read more

I've been working with PRL since we purchased our home in Portland in 2018. Since that time we've moved to another state and luckily PRL was able to continue to be our insurance broker, seamlessly setting up new policies for us without much work on our part. We first worked directly with Lori who was always attentive but our accounts have since been assigned to Kristine Saetern for servicing and she too has been wonderful. She is always there for us - lightening fast on providing documentation, updating our policies or answering any questions we have. And, she checks in on us with friendly reminders and policy communications. We love having Kristine as our insurance representative! read more

Rates are Ridiculous, especially if you aren't currently insured!! It does not matter if you drive 5 mi. a week, or 1000; they were more than $300 over what Progressive Ins. quoted me. But God forbid you should be caught without it and driving! read more

We had SUCH a good experience working with Angeline from PRL. We were coming from an especially bad experience with an agent from Farmers and needed coverage fast. Angeline was with us every step of the way and we secured a great policy quickly. She was fast, efficient, and really, really on top of her stuff. We can't thank her enough for her help! read more

Very personal and caring staff. They were very kind and accommodating to fitting me with the right package.

My experience with PRL insurance has been excellent. The positive reviews posted here ring true for me as well, for many of the same reasons. They recently came to my aid when I was dealing with my neighbor's claim for damage done to our property. I was not getting satisfactory answers or action from the insurance company, so I contacted my broker at PRL. Lori graciously offered to contact the insurance agent and her manager for me, even though the claim had nothing to do with her office. The very next day I started receiving regular updates, and a short time later they sent me a check for the full amount of the bid. PRL went above and beyond their normal scope of work to help me out, and it was greatly appreciated. They are committed to good service for their customers, and I do not hesitate to recommend them. read more

It's tax time and I had questions about my insurance policies. Heather had all the answers to help me understand the decisions of coverages that my husband and I made these past few years. With Lori's help this past summer, It was so reassuring to know that our choices of insuring our properties with PRL Insurance were the best for our present needs. Emergencies arise and we are so comfortable knowing they will be there to help us get through any crisis. I highly recommend PRL Insurance - give them a call! They're like having friends when in need. read more

I thought I was paying too much for my home and auto insurance so I started shopping around. I talked to the owner of PRL insurance and she ran some quotes for me. Not only was she able to get me huge savings, she explained the insurance options and found me a better coverage at a much lower price than I had been paying. When she had one of her agents write the insurance she even found me some additional savings. I found the staff at PRL Insurance to be very professional, friendly and helpful. They responded to my inquiries and all my contacts very quickly, typically the same day or within 24 hours. They worked with me to find the best product for my family situation. I would HIGHLY recommend them. Don't waste your time by going elsewhere or looking on the web. Go to PRL and save money and time. You won't be disappointed. read more

I have nothing but great experiences with PRL! For our home and auto insurance needs, Kristine has been such a blessing. She is quick to respond and easy to communicate with, detailed and thorough with our policies and super friendly. One time we were on vacation in Hawaii and our rental car got a chip in the window. I frantically emailed Kristine to see what we needed to do and she was quick to respond. She was able to ease our worries with her knowledge of our policy and assured us that we were covered. I love that I am no longer worried or stressed when it comes to our home and auto insurance needs, as I have come to trust that Kristine and PRL always have our best interests in mind. Thank you for peace of mind, PRL! read more

Love working with PRL. They offer competitive insurance rates for all my needs. Vehicles, real estate, business, umbrella, you name it. There are a ton of other brokers out there but these guys are great because they follow up and follow through. Communication is awesome, recommendations are spot on and when I needed to create a claim they were super helpful in guiding me through the process. Happy to have this team (and especially Kristine) supporting us in all of our insurance needs. If you need property of auto insurance, I would not look any further. These ladies will take great care you. read more

I had a great experience working with this group, and even more important was able to save on home owners insurance. They were very attentive and open to communicating via email vs having to come down and sign documents. I would definitely recommend them If you are looking for insurance. read more

Horrible, horrible service. I was a client of PRL for over 17 years as I just went with the agency my parents used. I've always found that my insurance rates were higher than any of my friends despite having a clean record and liability insurance. After decades of patronage my parents realized they could get much more affordable and better coverage through another broker and they left PRL. The owner of PRL, Lori Peterson, sent my mother a scathing email condemning them for leaving. It was in very poor taste and I should've taken it as a warning sign then that Lori does not have the skills or demeanor required to be in such a position. In 2017 I purchased a new vehicle and asked PRL to add it and remove my old vehicle effective Aug. 1st. We even confirmed the changes on that day. At no point was I ever notified of any cost increases to my coverage. In October I received documentation from the insurance company, CIG, showing that the requested change had never gone through and I was still covered for a vehicle I no longer owned and not my new vehicle. I immediately contacted PRL and was told the error was on their end and it would be fixed immediately. I was still not advised of any changes to my insurance costs or any charges. In November 2017 I received an automatic withdrawal from CIG Insurance for more than twice what I usually pay. My bank recommended I stop payment as it wasn't authorized and I did. I contacted PRL to find out why I was being charged so much and was advised that they had backdated the coverage date and DUE TO THEIR ERROR, I would have to pay for the months in which I was actually not covered. I refused and I went back and forth with Lori Peterson for weeks trying to get the issue resolved. Lori Peterson never apologized for the errors her employee made and was extremely rude and demeaning to me. She continuously blamed CIG Insurance for the error although the Insurance Commissioner investigated and found CIG not at fault. I was advised by Lori that I would be sent to collections if I didn't pay and I was not given any options or explanations. Lori continuously stated that they had notified me of the cost and tried to find me something more affordable and that was an outright lie. I requested proof of her claims many times and was never given any. I was able to connect with the CEO of CIG Insurance and he helped me resolve the issue on his end with many apologies although it was no fault of his company. During this process I filed a complaint with the BBB and in the supporting documents that Lori Peterson filed in her defense she edited out dates to make it appear that her agency was not at fault. I feel like that needs to be repeated. Instead of owning up to a mistake that her agency made and quickly fixing it to keep a longtime customer, Lori Peterson FORGED DOCUMENTS. She was unable to acknowledge what was probably an honest mistake and instead went to appalling lengths to try and cover it up. I would stay far away from PRL. Any errors made by them will be up to the consumer to resolve at their own expense. read more

I can't say enough good things about the service we received from Kristine at PRL Insurance. We're new to Portland and didn't know anyone to ask for recommendations. She helped us find insurance for our new home in Portland on a very short time table. She is responsive and knowledgeable. We will be loyal customers from now on. read more

Emailed them for a quote on renters insurance, but they wouldn't even give me quote unless I agreed to bundle with other insurances like drivers or home (those were their examples, not mine). Since it is Portland, not everyone owns a car, and if I am inquiring about renters ins, then I probably don't own a home. Would have been nice to support a female driven business, but I guess they didn't want mine. read more

PRL Insurance is fabulous to work with. I've used them for the over six years and actually enjoy getting to call them. They have helped me with both business and personal coverage, and they have been super helpful in both situations. Lori Peterson has always helped me walk through the options, and I cannot say enough about her staff! Over the years, I've talked with a number of them, and they have all been great no matter my question (or confusion about reading an insurance invoice). Weird Portland questions: wondering about Air B&B and insurance implications? How about getting rid of your car and only using a carshare service? They will research that weird question for you! Business problems: ack! we needed a certificate of coverage for our business three days ago! Regular life questions: cheaper car insurance, earthquake coverage, appropriate home & property coverage. All that jazz. Anyway, you should give them a call! read more

We worked with Heather to get auto and homeowner's insurance, and we could not be happier. Heather was great at explaining the coverages in a way that was easy to understand, and she got us better insurance for less money. We're really happy with our experience and the coverage we got. read more

I had a great experience with PRL. Alena was timely and attentive to my needs. I'm moving to Portland from Michigan and knew very little about renters insurance. Alena was available for questions and helpful with everything I needed. I got my renters insurance sorted out and will be using PRL for my auto insurance needs very soon. Thanks PRL! read more

Recently State Farm (boo!) notified me that because I had two claims in SEVEN YEARS of paying my homeowner's premiums, they were kicking me off their rolls. I was PISSED - but anyway, I needed to find new homeowner's insurance and figured screw State Farm, I'd take my auto and personal liability policies with me. But where to go? I started thinking about how much time it would take to start calling all the different possible insurance companies to get quotes - ugh. After looking here on Yelp, I decided to give PRL a try. So glad I did! Theresa was so nice, and prompt, she checked a bunch of different companies, found me great quotes, and quickly got my insurance all switched over easy breezy. Now my new insurance is all set up, and I know if I ever have questions or any issues, Theresa is just a phone call or email away. Really nice folks, offering great customer service. read more

After making a cross country move from Florida to Portland insurance was one more thing on the never-ending to do list. Thankfully I had Kristine from PRL on my side to handle all of our insurance needs. It is immediately apparent that PRL provides superior products and customer service. Kristine explained all coverages, made sure I understood what kind of coverage I had, and brought gaps in coverage to my attention. She even cancelled my current policies for me, meaning I had to do absolutely nothing to switch my insurance! On top of all this I'm saving over $400 a year! I highly recommend PRL insurance. read more

I moved my business and personal insurance to PRL earlier this year. Lori helped me evaluate my old policies and found several areas that needed attention with proper coverage. I am a General Contractor and as we know construction claims can be spendy. Her expertise in types of coverage from general liability to commercial auto policies shined through in our discussions about the types of coverage needed. Our personal "insurance house" is in order as well! Lori made sure that I am covered properly and at a very affordable and competitive rate. It's great to know that I have a great insurance team on my side should I ever have the unfortunate experience of needing to file a claim. read more

Thank you Lori & gang; any insurance issue, you are my "go to" group. And, it is so easy - I just call or email and get answers to all my questions. It is a pleasure working w/you! read more

Amazing customer service that you can't get from the big companies. Excellent coverage and great rates. Alena Conte is excellent. She provides great insurance advice and is quick to all your policy questions. Highly recommended. read more

My boyfriend and I got our very first insurance policy with Alena Conte. We later bought a house and went to another insurance agency that was cheaper at the time but we came back to Alena. I had her look over my current policy and she had some concerns. I'm so happy we went back! Great service and great people! read more

Best insurance group I have ever worked with! Kristine Saetern is fantastic, she always responds so quickly to any request. I would and do reccomend them as often as I can. Do yourself a favor and contact them to take care of your insurance needs! read more

Awesome service and competitive pricing. I could not imagine why you would use anyone else for your insurance needs.

PRL insurance was an excellent resource for arranging a full array of insurance products for us. Not only did they set us up with affordable new truck insurance (since we moved from WA to OR) they also secured coverage for our travel trailer and our belongings that will be in storage. A special thank you to Kristine Saetern for all of your helpful advice. Lori Peterson was also very instrumental in assisting us with our Medicare decisions by referring us to a specialist in that field. Thanks to all of the wonderful folks at PRL Insurance for making our lives less complicated and for ensuring that we are fully covered in every area. read more

I have a great agent and always feel like I am getting the most competitive rate for my insurance needs. They do rate searches across various insurance companies. My agent is always quick to respond to my questions and offers me various solutions. I use to own a home- had to move for work. Agent helped to cover all my insurance needs including going multi state between OR and WA and converting my home owners policy to an investor property! I've been with them 6+ years. read more

PRL INSURANCE is a highly professional firm that delivers free-flowing, expert, insurance advice and handles placement of a wide range of products flawlessly. I highly recommend them. My wife and I recently relocated from 1,000 miles away and needed to get auto, renter's, construction risk, and umbrella coverage. Lori guided us to products from multiple carriers that gave us the protection levels we wanted at prices that were better than we previously had. Kristine handled the logistics and made it possible for us to secure an apartment and get rental furniture moved in before we rolled into town. I've been maintaining insurance for more than 40 years and have worked with many agencies. PRL is right at the top. Choose them with confidence. read more

I'd highly recommend working with PRL Insurance. The customer service is outta sight! It's somewhat hard to recall how long I've been a customer because it's been so long--ten years? Alena Conte has been my agent all along...through policy changes such as changing cars, adding my partner, adding renter's insurance. PRL makes sure that you receive the coverage you need for a price you can live with. It pays to go local! read more

I just recently moved to Portland and needed renter's insurance. I contacted PRL because of these Yelp reviews. Alena was a dream. She got me the lowest price out of any other renter's quote I received, and asked if I also needed auto insurance in order to get a lower renter's quote. At the time she asked I thought I'd be staying with the auto insurance company I used in California, but after their quote for an Oregon policy came in astronomical, I went back to Alena and she got me an auto quote [with options] the next day at a way lower price than my other company AND was able to lower my existing renter's quote. I couldn't have been happier; she made this part of my entire out-of-state move effortless. All paperwork was done remotely via email which I very much appreciated. read more

PRL Insurance has been wonderful to work with. I needed help with 4 homeowner's insurance policies, an umbrella policy and auto insurance for 3 vehicles and PRL got everything transferred over so quickly and so easily. Theresa Foster has been so helpful and patient with me, returning emails and phone calls in record time and answering all of my questions. I highly recommend PRL Insurnace. I feel so lucky to have found them. read more

Lori and her staff are truly on your side! They are quick to answer questions, very personable, and they have access to many insurance providers, which expands their options of policies they can shop to fit each client's needs. Highly recommended! read more

My experience with PRL Insurance has been nothing short of excellent. Kristine is in a class all her own. She is very knowledgable, patient and thorough. She followed up with me to ensure that all my questions were answered and my insurance coverage fit my needs. She truly is an asset to her clients. I would definitely recommend PRL Insurance. read more

Wow. If you're looking for a group of experts in insurance, you've come to the right place. I worked with Lori Peterson, who was super responsive, knowledgeable, and very helpful! I needed combined home and auto as I'm new to Portland. Lori really understands insurance and really listens to her clients' needs. She was also just really nice, generous with her time, and willing to make a huge effort to provide us with what we need. I asked tons of questions, and she knew the answer to 99% percent of them and got back to me within 24 hrs for anything she didn't know offhand. I wouldn't hesitate to work with her in the future or to receomend her to anyone. read more

I've been a Commercial customer for over 20 years and am completely satisfied with PRL Insurance services. Jennifer handles our daily contractors needs and does a great job. They are responsive and thorough. read more

Lori and her team were prompt and professional in finding our family the added coverage we were looking for at a very competitive rate. They searched the different carriers and came up with a combination auto/home/umbrella policy that we are very happy with and feel much safer having in place. I have already referred a client of mine here and plan to do so more in the future. read more

I have been using PRL for over 20 years. They have set the bar high. Lori is always making sure I have the correct coverage for new and existing acquisitions. Her staff is very friendly and helpful. I can't imagine ever going anywhere else. I have peace of mind knowing that my insurance needs are being taken care of and looked after so well. read more

We've used PRL Insurance for all of our property - cars, home, business - for over 10 years. Lori and her crew provide caring guidance and never seem to tire of our questions and requests for assistance. They provide recommendations for policies we didn't know we needed, and are gracious about it if we are not yet ready to purchase. A wealth of information from happy and efficient employees. You will be pleased to work with them! read more