Worst insurance agency ever horrible customer service never calls back can't explain anything…read morecorrectly. Also tries to say that I need to renew my insurance before I can get a quote with new vehicle through a different company. But that's not what I was told friday from Kevin they were supposed to call me back Monday with new numbers had to reach out Tuesday because apparently they can reach out to anyone themselves

I went through them the last 6 months and everything was great..until the owner Brian…read more I called to add my 2019 Rogue to my insurance he than told me my insurance would be close to 1k( WTF) I knew that didn't sound right. He told me he would call me back (he didn't) and than when he had my full quote he tried to convince my insurance monthly would be 2500 which I told him was bullshit and I called him out on it and that I knew he was trying to scam me than he says he can drop it by over 2k.. he than insulted me saying I was stupid and hung up. I would never recommend this insurance company!!! The ladies in the office are great but beware of the owner ‼‼‼

I would like to recommend PRL. The women there have been every easy to deal with and communication…read morehas been good. I moved all my insurance business to their company.

PRL Insurance is fantastic! Last month I accidentally backed into my garage. I called Theresa…read moreMeier and she was so completely helpful! I had no idea what to do. She advised me to get a quote and then send it to her. I did just that and she ran with it! Next thing I know my car is in the shop and I'm in a rental. BOOM! She handled it like a pro! Theresa is the reason we stay with PRL! Thank you, Theresa!

Rachael is for real, the bomb bomb. I got my insurance bill and noticed it had gone up quite a…read morebit--I emailed Rachael and asked her about pricing and I also told her I'd be shopping around, she whole immediately told me it was no problem and told me she'd get back to me with that quote, I kid you not--one hour after our conversation I get a quote that's 55.00 cheaper. She didn't mind I was shopping around, she didn't pressure me to stay with them, her and her actions and how she treated me made me want to stay with don brown. Grade A employee !!

From the owner: Auto, Home and Business Insuranceread more

We needed a break on our auto insurance costs, I knew we had been overpaying for years. We both…read morehave clean driving records, and over 25 years of being a licensed drivers, I knew we were paying too much! Ashleigh went above and beyond to get me the coverage we wanted at a price my husband and I could afford, and even got us more coverage and lower deductibles than we had with Geico, for almost $70 less a month. We are very pleased with the service we received, the policy we now have, and feel much better as a whole now that we have State Farm insurance. If you are not happy with your current insurance, I highly recommend giving the awesome folks at Brad Hornback's office a call! Do not hesitate!

Wonderful family owned office! They are always polite, professional, and have all the answers to…read moreany of my questions! They set the standard high for the insurance business.

Amazing!!! she was so kind and caring :) She called me about some money my father left and was very…read moresweet and kind how she presented it. There's cold hearted people in the world and then kind hearted people and Marcy is kind hearted! She absolutely is 5 stars! I'm thinking about switching from Geiko too State Farm now:) Thank you Marcy! Top notch:)

Very bad experience with this agent when I added a car and if I called them the next day to cancel…read morethey didn't cancel and I had to have the full month. I really don't recommend them. Muy mala experiencia con este agente cuando agregaba un carro y si al día siguiente les hablaba para cancelar no cancelaban qie tenia que tener el mes completo la verdad no se los Recomiendo Pero para cobrarle a uno si son muy buenos.

Joe and his staff are wonderful. They have always been quick to respond to any questions or…read moreconcerns that we have. They go out of their way to make sure that we are taken care of in the best possible way.

Joe Swift is awesome and a great agent, unfortunately he is out of town. Lori his current manager…read moreis the worst at her job. Having many policies and happy with my current service and tried to add a car to my existing policy's. She hung up on me, treated me horribly, condescending and rude. I am just trying to get coverage and spend money. I am now on the phone with another company trying to get coverage. they are very nice and helpful and will be happy with my six + policies. Sorry that Joe is not available to help me. he was and always amazing. Do not use this office, they do not listen to what the customer wants.

I filed a claim with Go Safe Auto Insurance on February 5, 2022 for a broken windshield. I have…read morebeen up to date with all premium payments and not in delinquent status. After the date of February 5, and until today, I have contacted Go Safe Auto Insurance no less than twelve separate times (02/09, 02/10, 02/11, 02/17, 03/07, 04/21, 04/22, 05/04, 05/11, 05/18, and 05/20) via their chat function, Twitter, phone, and email. Their chat is difficult, sometimes impossible to get a hold of. They ask to verify via phone or email, yet when you choose either, nothing happens. They MAY get back to you a day or many later. I've been told they are changing their adjuster process and training new adjusters. Their phone system states it will call you back. It never does. Their Twitter responds days later. None of these options provide assistance, and you get the same form answers. Finally, emailing claims@gosafeinsurance.com gets a response, but over a month later, and I've still gotten nowhere. I was assigned a claims specialist, and after requesting to speak with a supervisor, I was told I would first receive an email setting up the call, then a call. I received a call without an email, and I was working at the time. I reached out via email to set up a call and heard nothing for eight days. Finally, I was able to set up and receive a call. I was told I would be followed up with same day or the next day. It's been a week and a half. I have reached out multiple times since to Adriana Sadra (the supervisor) with no response. I have now asked to be escalated again, still with no response. As of today, May 24, 2022, I have now paid $579.88 in premiums with no service given. This is more than my deductible owed. My car still is not fixed, and I am forced to drive with a broken windshield that impairs my vision.

From the owner: auto insurance renters insurance and commercial autoread more

Ms. Hovgaard was very rude, demanding problematic in…read moreargumentative her behavior was totally unprofessional. She displayed no code of conduct while working, She should not have direct contact with customers that's doing business with Country Financial. she's actually an embarrassment to the company I would love to speak with her hire upper or supervisor. sincerely Ms Hunnicutt

Everyone knows how we all pay for insurance year after year being blessed to not need it, this last…read moreyear we had two occurrences which changed that. We had one small auto claim that was handled well and a rather large theft that really tested our coverage. We want to commend Sheri for absolutely having our back and coming to bat for us. She went above and beyond in so many ways to make sure we had the best experience with Country Financial. We are grateful and blessed to be Sheri's client with both Auto and Home coverage!

I received wonderful customer service today from Melissa, Kerrie and Joy. They seamlessly helped…read moreme resolve an urgent issue with our auto coverage. I appreciate you all so much!

Not satisfied with service. To expensive and wouldn't give me a refund for a month of insurance…read morealready cancelled.