Worst insurance agency ever horrible customer service never calls back can't explain anything…read morecorrectly. Also tries to say that I need to renew my insurance before I can get a quote with new vehicle through a different company. But that's not what I was told friday from Kevin they were supposed to call me back Monday with new numbers had to reach out Tuesday because apparently they can reach out to anyone themselves

I went through them the last 6 months and everything was great..until the owner Brian…read more I called to add my 2019 Rogue to my insurance he than told me my insurance would be close to 1k( WTF) I knew that didn't sound right. He told me he would call me back (he didn't) and than when he had my full quote he tried to convince my insurance monthly would be 2500 which I told him was bullshit and I called him out on it and that I knew he was trying to scam me than he says he can drop it by over 2k.. he than insulted me saying I was stupid and hung up. I would never recommend this insurance company!!! The ladies in the office are great but beware of the owner ‼‼‼

I've been working with PRL since we purchased our home in Portland in 2018. Since that time we've…read moremoved to another state and luckily PRL was able to continue to be our insurance broker, seamlessly setting up new policies for us without much work on our part. We first worked directly with Lori who was always attentive but our accounts have since been assigned to Kristine Saetern for servicing and she too has been wonderful. She is always there for us - lightening fast on providing documentation, updating our policies or answering any questions we have. And, she checks in on us with friendly reminders and policy communications. We love having Kristine as our insurance representative!

I would like to recommend PRL. The women there have been every easy to deal with and communication…read morehas been good. I moved all my insurance business to their company.

Rachael is for real, the bomb bomb. I got my insurance bill and noticed it had gone up quite a…read morebit--I emailed Rachael and asked her about pricing and I also told her I'd be shopping around, she whole immediately told me it was no problem and told me she'd get back to me with that quote, I kid you not--one hour after our conversation I get a quote that's 55.00 cheaper. She didn't mind I was shopping around, she didn't pressure me to stay with them, her and her actions and how she treated me made me want to stay with don brown. Grade A employee !!

From the owner: Auto, Home and Business Insuranceread more

I faxed my then current insurance policy over to Mt. Hood insurance to get a quote. The very next…read moreday I had a quote, which is saving me almost $1,300.00 per year! The service is wonderful, prompt and courteous ~ I recommend these folks to anyone looking for a great company to work with!

From the owner: Mt Hood Insurance is an independent agency. That means we work with many different insurance…read morecompanies and shop around to find you the best coverage at the best price. So you can focus on what you enjoy, and leave the insurance to us.

Several years ago, a friend had a water line break from Gresham Water to his home. He suggested we…read morelook into adding a rider to our homeowner's policy for this event, which we did. Several years passed and this spring, we did have such a leak, close to the water meter. We hired Wolcott to fix the problem and in doing so,they took photos, etc to fully document the break. State Farm promptly processed our claim, handling everything to our satisfaction. Thank you State Farm! If you own a home and don't have/don't know about water line break coverage, you might want to check with your insurer because a full waterline repair bill could reach as high as $10,000 !

Amazing!!! she was so kind and caring :) She called me about some money my father left and was very…read moresweet and kind how she presented it. There's cold hearted people in the world and then kind hearted people and Marcy is kind hearted! She absolutely is 5 stars! I'm thinking about switching from Geiko too State Farm now:) Thank you Marcy! Top notch:)

Joe and his staff are wonderful. They have always been quick to respond to any questions or…read moreconcerns that we have. They go out of their way to make sure that we are taken care of in the best possible way.

Joe Swift is awesome and a great agent, unfortunately he is out of town. Lori his current manager…read moreis the worst at her job. Having many policies and happy with my current service and tried to add a car to my existing policy's. She hung up on me, treated me horribly, condescending and rude. I am just trying to get coverage and spend money. I am now on the phone with another company trying to get coverage. they are very nice and helpful and will be happy with my six + policies. Sorry that Joe is not available to help me. he was and always amazing. Do not use this office, they do not listen to what the customer wants.

I filed a claim with Go Safe Auto Insurance on February 5, 2022 for a broken windshield. I have…read morebeen up to date with all premium payments and not in delinquent status. After the date of February 5, and until today, I have contacted Go Safe Auto Insurance no less than twelve separate times (02/09, 02/10, 02/11, 02/17, 03/07, 04/21, 04/22, 05/04, 05/11, 05/18, and 05/20) via their chat function, Twitter, phone, and email. Their chat is difficult, sometimes impossible to get a hold of. They ask to verify via phone or email, yet when you choose either, nothing happens. They MAY get back to you a day or many later. I've been told they are changing their adjuster process and training new adjusters. Their phone system states it will call you back. It never does. Their Twitter responds days later. None of these options provide assistance, and you get the same form answers. Finally, emailing claims@gosafeinsurance.com gets a response, but over a month later, and I've still gotten nowhere. I was assigned a claims specialist, and after requesting to speak with a supervisor, I was told I would first receive an email setting up the call, then a call. I received a call without an email, and I was working at the time. I reached out via email to set up a call and heard nothing for eight days. Finally, I was able to set up and receive a call. I was told I would be followed up with same day or the next day. It's been a week and a half. I have reached out multiple times since to Adriana Sadra (the supervisor) with no response. I have now asked to be escalated again, still with no response. As of today, May 24, 2022, I have now paid $579.88 in premiums with no service given. This is more than my deductible owed. My car still is not fixed, and I am forced to drive with a broken windshield that impairs my vision.

From the owner: auto insurance renters insurance and commercial autoread more

Ms. Hovgaard was very rude, demanding problematic in…read moreargumentative her behavior was totally unprofessional. She displayed no code of conduct while working, She should not have direct contact with customers that's doing business with Country Financial. she's actually an embarrassment to the company I would love to speak with her hire upper or supervisor. sincerely Ms Hunnicutt

Everyone knows how we all pay for insurance year after year being blessed to not need it, this last…read moreyear we had two occurrences which changed that. We had one small auto claim that was handled well and a rather large theft that really tested our coverage. We want to commend Sheri for absolutely having our back and coming to bat for us. She went above and beyond in so many ways to make sure we had the best experience with Country Financial. We are grateful and blessed to be Sheri's client with both Auto and Home coverage!

I received wonderful customer service today from Melissa, Kerrie and Joy. They seamlessly helped…read moreme resolve an urgent issue with our auto coverage. I appreciate you all so much!

Not satisfied with service. To expensive and wouldn't give me a refund for a month of insurance…read morealready cancelled.