I can't recommend Andrew's services highly enough! He's been so helpful, responsive, and knowledgeable. I have my homeowners, auto, and business insurance through Uptown, and he's been so quick to explain things clearly whenever questions have come up. The speedy responses are especially helpful with my business needs, as I regularly have contracts that arise that require updates to my business insurance. I've tried going the DIY route in the past with insurance, but never again . . . read more

Shane was excellent! He called me on the phone when I requested it because I had some questions and quoted exactly what I wanted. I bought the policy from him and he even helped me with the phone app when I had an issue with it. I highly recommend Shane at Uptown Insurance! read more

In 2025 October, I began shopping my personal and business (Landlord) policies. Bryan Miller was very patient and helpful in answering my questions in the "shopping" phase even though I was just shopping at that time. Because of his extensive knowledge of insurance and his willingness to have in-depth conversations about my insurance needs, I chose to go with his agency. Overall, I ended having higher limits, better coverage, umbrella, flood, and earthquake coverage that I had not had before and still was less than what I was paying for just basic auto/home/landlord coverage from my previous carrier. I would highly recommend considering start your insurance shopping experience with Uptown. They will save you time and effort in your comparison journey of insurance shopping. Starting with them will give you great information should you choose to search other companies as well. When I asked questions of other insurance carriers, I found that there was not the level of customer service in listening to my insurance needs as I had received at Uptown Insurance. Thanks Bryan. I look forward to next year's review which should be less time since I am now more educated and have a solid base to make comparisons to thanks to you. read more

My experience with Uptown Insurance and Brandon McElroy specifically is that they provide their customers with high quality people. Brandon is a former Navy Aircraft Mechanic who helps new home buyers with their home insurance. He has an ability to make the conversations consultative, makes the process easy and gives them the best options in terms of adding value and staying within a budget. In my conversation with Brandon, listened to my questions and gave me straight forward, non-insurancy answers. I really liked how our conversation went and look forward to continuing seeing Brandon and Uptown Insurance, not as sales people, but as part of my team. read more

Moving from a small farm town in Illinois to Portland, Oregon I was unsure how renters insurance works. I was referred by a few friends to uptown Insurance in Salem. I reached out to Bryan VIA email and he responded within the day. I received a fair quote compared to other renters insurance, however I appreciated the person to person connection I received from Uptown Insurance. When visiting Salem I was able to check out their office where sometimes there's an office dog named Ronin. I met a few other members of the staff, Andrew and Brandon, all of whom are very friendly. Would recommended over and over again. read more

I went into Uptown Insurance to talk with Bryan about some life insurance. I have been with Uptown for over a year now and have been very impressed with the service! Bryan has been the most attentive agent I've ever had and gives me honest and straight forward suggestions. I was able to lower my monthly payment from progressive and triple my protection. I was able to get life insurance on myself, kids, and wife today for an affordable monthly cost. Maybe more impressive is his involvement with the community. Uptown hosts many local events at his downtown location next to the brick. I highly recommend his business! Thanks read more

Uptown Insurance - An example of Bryan taking part in a photo exhibit for the Oregon photographers club! - Home & Rental Insurance Near Me - Salem, Oregon

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I would not recommend this company at all for service! I have to give 1 star or else I cant post, but I would give a zero. They completely made an error on my billing which withdrew my account which I had originally called in three weeks prior to the payment to have the date changed. The broker helping me said he thought he did it correct, but didn't realize there was another step that was involved in changing a payment date. Need I mention that he has been selling insurance for awhile and had no clue how to properly change a payment?? There has been no apology from this company- and I was also told how "everyone in their office is talking about me" which is beyond unprofessional. It is not fun having your insurance policy in the hands of a company where they treat their customers poorly, they are disrespectful and when they make an error that they do NOTHING to correct or fix things on their end- but try and have you feel horrible, speak poorly to you. The agent also told me he would fix the error, which he never did and I almost had my whole policy cancelled because he never fixed the payment- which I got a 1 day notice to try and fix a problem that this company caused. I am very disappointed with the treatment, service, and non professional attitudes. I would highly recommend doing research or finding a better company to put your families trust in, because I am beyond shocked at the treatment of this company and how they did nothing but tell me how horrible of a person I am and to be told how in the office im being talked about. I will admit that I was upset the first time I called so I am not saying I was calm talking to them, but when the error occurred of over-drafting my account, being hung up on, being blamed for the issue (even though I called in advance to change)- who would not be mad and upset when a company that completely messed up did nothing to help or fix the situation and then talk down to you. Pretty sure anyone would be upset with the treatment I've experienced- when they originally made an error and I had to spend all day on the phone with my bank and Safeco to fix his error- since he or Uptown wasn't capable of fixing the issue. Would have been nice to have an apology at least or treated in some way professional. I am dealing with cancer and have a lot of stress going on and I guess had higher expectations of this company of being treated properly and or a simple kindness of trying to fix an error they made. read more

I spent over 8 years working in the insurance industry (not for Uptown). I've seen the good and bad side of insurance companies and agents. Bryan provides excellent service and cares about his clients. I refer friends and family knowing he will do what is best for them. read more

I met with Bryan last year to review my auto and home policies that I have had with another carrier for over 15 years. He took the time to educate me on what my current policy covered and what it did not. After meeting with him I found out that I would not only save over 30% on my bill but I also got more coverage. Thanks Bryan for taking care of me. read more

Uptown insurance is a perfect example of the kind of business we need in Salem. Bryan will without a doubt take care of you.

Thanks to uptown insurance and their team. They keep an eye on my insurance and new products that become available. They just saved me an additional 200.00 a year. Thank you uptown insurance read more

Uptown Insurance is simply the best. I moved to Oregon a little over a year ago and needed auto and rental insurance. Bryan has been very helpful to get the most coverage for the least amount of money. He has been very timely with changes to the policy, communicating how these changes effect the policy, and also explaining the insurance jargon in everyday terms. Bryan has a commitment to his clients as well as his community. I would highly recommend Uptown Insurance to everyone, whether new to the area, or you just want to shop around for the best deal. read more