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Uptown Insurance

4.6 (11 reviews)
Closed 9:00 am - 5:00 pm

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Services - Uptown Insurance

Car and truck insurance

Motorcycle insurance

Homeowner or property

3 More Services

RV insurance

Vehicle

Boats and watercraft insurance

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12 years ago

Uptown insurance is a perfect example of the kind of business we need in Salem. Bryan will without a doubt take care of you.

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Review Highlights - Uptown Insurance

Bryan has been the most attentive agent I've ever had and gives me honest and straight forward suggestions.

Mentioned in 7 reviews

Read more highlights

Ted Ferry - State Farm Insurance Agent - Thankful,  thankful Friday.... Thankful my granddaughter gets to have two sporty young ladies to follow...

Ted Ferry - State Farm Insurance Agent

(12 reviews)

Ted and his team was extremely helpful and customer oriented. I highly recommend his team to anyone…read morelooking for insurance!

I was mistakenly dropped from my insurance office right before this office took over when everyone…read morehad retired. Trying to get myself reinsured in a timely manner and navigate through other issues this brought on from my credit union I get my car loan through was a nightmare with the complete lack of communication and awful customer service I was met with. There were several instances I would call for the manager Laura and being told I would get a call back, never receiving a call back, calling again for her and being told she was unavailable or left early. When I expressed frustration in not being able to get ahold of her and needing to sort out this issue I was told by the person on the phone "they had limited involvement and limited access" and were unable to help me. I decided to send Laura a detailed email to express my frustration and make sure she had all of the information before I called once again so I did not have to go around in circles explaining myself once again. Her response was extremely argumentative and not helpful whatsoever. Essentially blaming me for the process of me getting reinsured taking so long even though I provided multiple screenshots of me calling the office, getting a name of every single person I spoke with and even following up with her via email to let her know I had been calling. The icing on the cake was her lying about the dates of her *allegedly* trying to call me. And in her own words " I did return your call the next day but was unable to get ahold of you." Even though the day she is alleging she called and was unable to reach me was thanksgiving. Had she decided to actually call me that morning I would have been available too. I will provide screenshots from this exchange in the photos. The first one is her email to me and the second is my response. When I finally spoke to Ted Ferry I was met with empathy and compassion and received a prompt call back for the first time since this ordeal started in November but unfortunately my problem was unable to be fixed due to me being uninsured for a period of time and not being able to backdate my coverage causing me to be stuck with a $150 fee from my credit union in addition to my car payment and insurance. It would have been nice if the office offered to cover the fee or do something of some sort to make things right since I have been with State Farm 7+ years. Oh well. Life goes on. If you never have a hiccup or any reason to be in contact with your car insurance this office is perfect for you. If for any reason you would need to be in contact with someone from this office for support or assistance in working out a problem, needing to reach the manager, needing a call back, wanting decent customer service, wanting a prompt response or just any empathy, compassion I would suggest to go elsewhere.

Jeb Barram - State Farm Insurance Agent - Earth Day is a reminder to take care of what matters most, both today and over time. It's a good time to review your insuranc...

Jeb Barram - State Farm Insurance Agent

(10 reviews)

Let me start by saying that finding the right insurance company has been a journey…read more When I called this office, I spoke with Chelsea, and right off the bat, I knew it was going to be a pleasant experience. She's amazing and so helpful. She is kind, she knows what she's doing, she is professional but personable, and I appreciate those qualities a lot. She got me a great bundle rate that fits all of my needs. It's affordable, and I know she'll be there when I need her. This is a great office, pleasant to work and overall, it was just a really great and easy experience. I'm so glad that I found them! Thanks, Chelsea!

This a lie this people are the worst. They don't treat you right. They don't know what is going on…read morein your family but they think they know everything. They cancel my insurance on my of my cars because they think one of my family members drives it. So apparently I can't own two or more vehicles because they think I can't afford it they think someone else drive it. Do go here go to other companies. They do what they promise. Take your money somewhere else when is time to do a clame they will NOT Help you. They make fun of you they don't care they lost the paper I was supposed to sign and then they blame Ike for not signing the document.. Don't trust this people they only want your money they will not help you. Go to Allstate, Farmers they are much better companies and will help you.

Uptown Insurance - homeinsurance - Updated May 2026

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