I called Beaver State 2 days before my USAA auto policy was scheduled to renew. Our rate went WAY…read moreup when our 16 year old started driving in May. Stacey was excellent to work with, she quickly found us a much better premium with Progressive for both home and auto. She took care of everything and I had a new policy in place the next day. It was my first time working with a broker and the service was fantastic.

I had Kelsi Stamm look for the best deal on home policy after Travelers Insurance did not renew my…read morepolicy for no reasonable reason. I was very stressed and Kelsi was a wonderful person to work with and was able to decrease my stress. Kelsi is very professional at her job along with being very likable. She has a get the job done type of attitude and will call you right back if you need to speak with her. I am so lucky to have her as my Insurance agent. Thank-You Kelsi!

Looking for a new quote on home and auto insurance. Fortunately I found Sabrina to work with. She…read moreis very knowledgeable about all the details for home and auto insurance. She spent all the time necessary to insure that I understand every details about the coverage offered and the rates. I felt very comfortable making the switch to having Sabrina handle all my insurance needs. I am very satisfied with Sabrina's service.

From the owner: A proud native of the Willamette Valley, Sabrina is a dedicated mom, wife, and local business owner…read morepassionate about protecting what matters most. She offers trusted insurance solutions for Home, Auto, Life, Commercial, Farm/Ranch, and more — all under one roof! Her physical office is located in South Salem, Oregon, where she warmly welcomes in-person visits. Prefer to handle things by phone? No problem — Sabrina is committed to providing exceptional service however it's most convenient for you. Proudly serving Oregon and Washington, and backed by American Family Insurance, one of the top companies for competitive rates and outstanding customer care. Call today for a quote — and experience the difference of personalized, local service!

Ted and his team was extremely helpful and customer oriented. I highly recommend his team to anyone…read morelooking for insurance!

I was mistakenly dropped from my insurance office right before this office took over when everyone…read morehad retired. Trying to get myself reinsured in a timely manner and navigate through other issues this brought on from my credit union I get my car loan through was a nightmare with the complete lack of communication and awful customer service I was met with. There were several instances I would call for the manager Laura and being told I would get a call back, never receiving a call back, calling again for her and being told she was unavailable or left early. When I expressed frustration in not being able to get ahold of her and needing to sort out this issue I was told by the person on the phone "they had limited involvement and limited access" and were unable to help me. I decided to send Laura a detailed email to express my frustration and make sure she had all of the information before I called once again so I did not have to go around in circles explaining myself once again. Her response was extremely argumentative and not helpful whatsoever. Essentially blaming me for the process of me getting reinsured taking so long even though I provided multiple screenshots of me calling the office, getting a name of every single person I spoke with and even following up with her via email to let her know I had been calling. The icing on the cake was her lying about the dates of her *allegedly* trying to call me. And in her own words " I did return your call the next day but was unable to get ahold of you." Even though the day she is alleging she called and was unable to reach me was thanksgiving. Had she decided to actually call me that morning I would have been available too. I will provide screenshots from this exchange in the photos. The first one is her email to me and the second is my response. When I finally spoke to Ted Ferry I was met with empathy and compassion and received a prompt call back for the first time since this ordeal started in November but unfortunately my problem was unable to be fixed due to me being uninsured for a period of time and not being able to backdate my coverage causing me to be stuck with a $150 fee from my credit union in addition to my car payment and insurance. It would have been nice if the office offered to cover the fee or do something of some sort to make things right since I have been with State Farm 7+ years. Oh well. Life goes on. If you never have a hiccup or any reason to be in contact with your car insurance this office is perfect for you. If for any reason you would need to be in contact with someone from this office for support or assistance in working out a problem, needing to reach the manager, needing a call back, wanting decent customer service, wanting a prompt response or just any empathy, compassion I would suggest to go elsewhere.

Let me start by saying that finding the right insurance company has been a journey…read more When I called this office, I spoke with Chelsea, and right off the bat, I knew it was going to be a pleasant experience. She's amazing and so helpful. She is kind, she knows what she's doing, she is professional but personable, and I appreciate those qualities a lot. She got me a great bundle rate that fits all of my needs. It's affordable, and I know she'll be there when I need her. This is a great office, pleasant to work and overall, it was just a really great and easy experience. I'm so glad that I found them! Thanks, Chelsea!

This a lie this people are the worst. They don't treat you right. They don't know what is going on…read morein your family but they think they know everything. They cancel my insurance on my of my cars because they think one of my family members drives it. So apparently I can't own two or more vehicles because they think I can't afford it they think someone else drive it. Do go here go to other companies. They do what they promise. Take your money somewhere else when is time to do a clame they will NOT Help you. They make fun of you they don't care they lost the paper I was supposed to sign and then they blame Ike for not signing the document.. Don't trust this people they only want your money they will not help you. Go to Allstate, Farmers they are much better companies and will help you.

Great service and cheaper prices. I'm glad with the service they offer. Maria solved any problem I…read morehad.

I am so thankful for this agency! I was told by another company that there's no such thing as face…read moreto face insurance anymore and it's all online or on the phone!! Well it just shows you can't trust a lizard because I was able to walk right into this office where Eric was so nice and so helpful! Within minutes he had my whole household insured to drive and our belongings at our house insured as well. Not only were both Eric and Robyn super nice, they really know what they are doing and made me feel right at home after my bad experience with that other company. So you have a loyal client in me. Thank you so much.

After several years of being a client of geico I have canceled my policy and gone with another…read morecompany. The final straw was going into this office and the man who was so rude and assured me there is no such thing as a face to face insurance company anymore. Turns out there is, and now they will have my business of 3 drivers and cars and our household belongings. Turns out it's cheaper as well. Peace out geico

Worst service ever. They will sell you the policy but when it comes to servicing they direct you to…read morean 800 number.

I have known Ryan for nearly 20 years - when he got into this industry years ago, I knew he would…read morebe fantastic and his clients would love him. However, I was set up with USAA and given their reputation for being the most cost effective provider I never considered another option. Ryan was patient and would check in on my from time to time, and finally this summer, I agreed to let him review my policy and I am so grateful that I said yes. Not only was I able to increase my level of coverage without an increase in cost, but it was the first time I experience this top shelf, personalized level of service as it pertains to my insurance needs. I was blown away by the process. It has been amazing. Not only do I trust Ryan as a great friend, but I have complete confidence in my family's protection knowing that Ryan is looking out for our best interest. 5* all the way! In addition, I had the pleasure of working with his colleague Tiffany who was an absolute extension of Ryan's approach in every way. Her service was on point, her availability for my myriad of questions, scenarios, etc. She is amazing as well. They make a pretty killer team!! You are definitely in great hands with Ryan & Tiffany!

Excellent customer support! Always available to answer questions. I highly recommend themread more

Just want to thank Teresa Lulay and staff, especially Erin and Colby who I most recently interacted…read morewith. Always willing to go above and beyond to provide necessary information and respond to requests. Highly recommend. Thank you!

I had all my insurance with State Farm for years. Home, auto, and extras. This remains the only…read moreagent who has ever denied me coverage. Even the home office couldn't explain why. And then didn't return any of my phone calls. That is, until after I cancelled all coverage and got it easily elsewhere. Denied coverage, and then ghosted. Unprofessional. Avoid.