When it comes to insurance, Richard knows his stuff. He's been a part of my family's insurance…read morelives for decades and has been our go-to resource when it comes to Life, Home, and Car insurance. Richard is very straight to the point. In general, he's good with meetings and is quite adept at explaining policies ... concisely. Whether it's his one liner replies via email or 30 second to 1 min phone conversations, he's generally about keeping things brief and is not about lengthy chats. This is not typical for the pace of Salem folks, but I can appreciate it. It's usually best to reach out in the morning versus the afternoons. He gets swamped with calls and tries to get to his emails. For active Allstate customers, the best way to get things going is to have the policy # and question ready upon inquiry. I've been to the office during various afternoons and it's always a crapshoot for his availability, as his receptionist will always remind us. When in doubt, email. The reply might read like a short winded text, but it's a reply no less. Otherwise, a voicemail is the next best thing.

Richard is extremely friendly, helpful, empathetic and goes above and beyond with his customer…read moreservice. I've been a customer for over 30 years and can't recommend him enough.

I can't recommend Andrew's services highly enough! He's been so helpful, responsive, and…read moreknowledgeable. I have my homeowners, auto, and business insurance through Uptown, and he's been so quick to explain things clearly whenever questions have come up. The speedy responses are especially helpful with my business needs, as I regularly have contracts that arise that require updates to my business insurance. I've tried going the DIY route in the past with insurance, but never again . . .

In 2025 October, I began shopping my personal and business (Landlord) policies. Bryan Miller was…read morevery patient and helpful in answering my questions in the "shopping" phase even though I was just shopping at that time. Because of his extensive knowledge of insurance and his willingness to have in-depth conversations about my insurance needs, I chose to go with his agency. Overall, I ended having higher limits, better coverage, umbrella, flood, and earthquake coverage that I had not had before and still was less than what I was paying for just basic auto/home/landlord coverage from my previous carrier. I would highly recommend considering start your insurance shopping experience with Uptown. They will save you time and effort in your comparison journey of insurance shopping. Starting with them will give you great information should you choose to search other companies as well. When I asked questions of other insurance carriers, I found that there was not the level of customer service in listening to my insurance needs as I had received at Uptown Insurance. Thanks Bryan. I look forward to next year's review which should be less time since I am now more educated and have a solid base to make comparisons to thanks to you.

I called Beaver State 2 days before my USAA auto policy was scheduled to renew. Our rate went WAY…read moreup when our 16 year old started driving in May. Stacey was excellent to work with, she quickly found us a much better premium with Progressive for both home and auto. She took care of everything and I had a new policy in place the next day. It was my first time working with a broker and the service was fantastic.

I had Kelsi Stamm look for the best deal on home policy after Travelers Insurance did not renew my…read morepolicy for no reasonable reason. I was very stressed and Kelsi was a wonderful person to work with and was able to decrease my stress. Kelsi is very professional at her job along with being very likable. She has a get the job done type of attitude and will call you right back if you need to speak with her. I am so lucky to have her as my Insurance agent. Thank-You Kelsi!

My partner was trying to get insurance through Eva, he got an online quote from her yesterday, we…read morewaited quite a while to hear back from her because we were trying to purchase a car and leave the lot today. We went to another local agency because it was nearly closing time and we wanted to make sure he would be able to leave with the car today. She finally calls back while we're at the other agency and was not happy to hear that, says 'I don't do business like that,' and proceeded to hang up in his face. Extremely unprofessional. 'Like a good neighbor' Eva's not there.

Eva Westbrook was very nice and comforting, it seemed like she had true passion to help me out.read more

I've worked with Copa to help with a couple of needs. Manny has been fun as well as professional…read more He has educated me along the way, allowing me to make better decisions that fit my situation rather than a generic formula. I really appreciate the help navigating complex issues and solutions and I feel I have a much better understanding of the why behind those decisions. A little peace in the unknown that is the future.

From the owner: COPA Wealth Strategies is your trusted partner in financial empowerment. From retirement planning…read moreand investment strategies to insurance advisory and wealth management, we're dedicated to guiding you towards financial well-being and success. Join us on the journey to secure your financial future with tailored solutions and expert guidance from COPA Wealth Strategies.

Charged my son for insurance after requesting a quote. This went to collections and I found it…read morevery shady. I had all of my home, auto, rv coverage through him, so I was so disappointed. Switched my insurance company as soon as we found out.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

Richard is amazing! We have been clients for 20+ years with our homeowners, boat, and car insurance…read morepolicies. He is always available and very helpful with whatever questions or needs we have. So glad we have him as our insurance agent.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I know what it takes to help you keep families like yours protected from life's uncertainties. I'm committed to providing you with excellent service and treating you as one of my own family members.

Ted and his team was extremely helpful and customer oriented. I highly recommend his team to anyone…read morelooking for insurance!

I was mistakenly dropped from my insurance office right before this office took over when everyone…read morehad retired. Trying to get myself reinsured in a timely manner and navigate through other issues this brought on from my credit union I get my car loan through was a nightmare with the complete lack of communication and awful customer service I was met with. There were several instances I would call for the manager Laura and being told I would get a call back, never receiving a call back, calling again for her and being told she was unavailable or left early. When I expressed frustration in not being able to get ahold of her and needing to sort out this issue I was told by the person on the phone "they had limited involvement and limited access" and were unable to help me. I decided to send Laura a detailed email to express my frustration and make sure she had all of the information before I called once again so I did not have to go around in circles explaining myself once again. Her response was extremely argumentative and not helpful whatsoever. Essentially blaming me for the process of me getting reinsured taking so long even though I provided multiple screenshots of me calling the office, getting a name of every single person I spoke with and even following up with her via email to let her know I had been calling. The icing on the cake was her lying about the dates of her *allegedly* trying to call me. And in her own words " I did return your call the next day but was unable to get ahold of you." Even though the day she is alleging she called and was unable to reach me was thanksgiving. Had she decided to actually call me that morning I would have been available too. I will provide screenshots from this exchange in the photos. The first one is her email to me and the second is my response. When I finally spoke to Ted Ferry I was met with empathy and compassion and received a prompt call back for the first time since this ordeal started in November but unfortunately my problem was unable to be fixed due to me being uninsured for a period of time and not being able to backdate my coverage causing me to be stuck with a $150 fee from my credit union in addition to my car payment and insurance. It would have been nice if the office offered to cover the fee or do something of some sort to make things right since I have been with State Farm 7+ years. Oh well. Life goes on. If you never have a hiccup or any reason to be in contact with your car insurance this office is perfect for you. If for any reason you would need to be in contact with someone from this office for support or assistance in working out a problem, needing to reach the manager, needing a call back, wanting decent customer service, wanting a prompt response or just any empathy, compassion I would suggest to go elsewhere.