doesn't know what he is doing. Will not respond to e mail, phone callas or text. I'm still…read morewaiting in a copy of a contract he required me to sign, but has failed to provide me a copy. I have retained an attorney based in has failure to perform after having been paid.

Andy did a great job repairing our A/C! Very nice, dependable and didn't try to upsell us on…read moreanything. Highly recommend him for your future HVAC needs!

I highly recommend Mr Rod @AirPro Elite AC&Heating!! 10/10 experience. My AC went out & I called…read morehim at 3AM on Sunday, & he actually answered the phone! He was incredibly nice & helpful, & was at my house by 7AM that same morning! He was very knowledgeable, worked quickly, & explained everything clearly. He gave me a great price & the service from start to finish was excellent. It's hard to find someone this dependable, friendly, & willing to go above & beyond for their customers. I will definitely be calling him again for any future AC needs!!

They were very professional and effective. Mr. Hawkins and his crew showed in masks on time. The…read moreteam paid great attention to detail during the repair of my AC last month. They serviced my furnace this month when the temperature outside dropped. My house is so much more comfortable now as I work from home. Call AirPro Elite for all of your HVAC needs.

Responsive for a Saturday emergency... paid *dearly* for the overtime of a water heater…read morereplacement. Technician was uncommunicative and in a hurry so did not provide instructions on care and maintenance. I pulled the wet manufacturer docs from the unit following his departure, let them dry and read how to operate and care for this appliance.

We had just closed on our new home and asked another plumber company to get us a bid for piping gas…read morefrom water heater to gas dryer location. The best they could do was come out to see the job to give an estimate and then come back 4 days after that to do the job. I happened upon McCoy Plumbing - the owner came out THAT morning to look at what we needed and the job was done the very next day! Laundry is pretty important when you first move in... Mr McCoy made us feel like he valued his new customer!

I called on a Sunday cause blades stopped spinning in my A/c unit. It was a $23 capacitor that I…read morecould've bought online. And put in my own unit in 5 minutes. They charged me $323 dollars for a 10 min call and a 23 dollar part. I was gonna put a new unit in in about a year or two and now I will never use that company again. I would rather buy a new unit ANYWHERE else. I was robbed in broad daylight!

3/13/25- Joshua did an outstanding job diagnosing and repairing our mini-split in a timely manner…read more He was at all times professional and courteous and performed par excellence- a rare occurrence these days. Also, the Rose City Air TEAM has been a pleasure to work with, providing me excellent communications and excellent treatment. Thank you Josh and the RCA team!

I had a slight emergency with a very old water heater that was leaking so I called a few plumbers…read more Steve with Flow Rite Plumbing answered my call (didn't have to leave a message) and was able to get an even larger water heater than I had, then installed it THAT DAY. 'Kind of miraculous considering how busy everyone is with this massive construction boom - including Steve. It only took him an hour or so and he cleaned up everything, hauling away the monster that caused my worries. As long as he's in business I will call him for every plumbing problem this old house can dish out!

Charged 420 to unstop sewer in one hour with a blow bag (handyman special) does not know how and…read moredoes not have the proper equipment to do the job properly

I called Mink Plumbing to schedule a a sewer line inspection. I was told that $79.99 will cover the…read moreentire inspection and if there were any cost associate associated with a repair the $79.99 would be applied to the total bill. Also, I was able to schedule a two hour window for them to come. They did not show up in that two hour window and when they were contacted about that, there was a note that dispatch had changed the window without telling us. Technician arrived 30 minutes outside of window. He then attempted to charge $350 for the inspection. He claimed the $80 was just for a service fee. Dispatch either lied or omitted the truth. He then proceeded to do very little if anything other than take the $80. Horrible company. I will not use again.

Dalton is a professional and kind person. He did a great job, always offering the best solutions…read moreand price. Thank you Dalton and Mink crew for your service

Exceptional customer service - from the dispatch to the communication from the technicians…read more Great response time and repair work. I used them for an installation and was impressed and I had them out for a repair and their work was fast with great results.

C & R heating & cooling You are mistaken, the state has not…read moreclosed the complaint. Contrary to what you write it has been forwarded to Texas Department of Licensing & Review. It is no longer being researched, but has passed to the PROSECUTOR, Mr Andrew Lisenby. The case number number:ACR20250016098 Again, you are mistaken I never had a contract with Steve Thornton "builder", but I did have a contract with C& R. Yes, my attorney has been in contact with your attorney and it appears we will go to court. So, if you think this is resolved you are mistaken. I might suggest three owners opening the mail and responding to e mails has left C & R MISINFORMED 7/23/26 update

Best AC company in all of East Texas. I called and they came within an hour and were half as much…read moreto fix my system than others in the area!

If I could select 0 stars, I would…read more.. I have filed with the BBB on his company as well as his personal AC Technician's license. I will also be obtaining a statement from the AC Company who inspected the units today stating what was put in our home isn't a compatible combination, that Scott's negligence in installing 2 incompatible units caused the unit to break and an estimate from the certified company for a new system. 1) I paid Scott $900.00 for the install of the inside unit 2-3 years ago and Scott said he would match the outside unit (he would find one to match), Scott also said the unit would fall under a 10 year warranty. 2) I paid Scott $1500.00 for the second install of the outside Rheems unit 1 year ago (2018) which he said would be added to the 10 year warranty. 3) Scott told Michael and I that both units were "scratch and dent" from the warehouse and that's why he could get them at such a reduced rate which we found out today that there is no such thing. 4) Scott told Michael and I that both units were the conversion to the R410 that was "cheaper on Freon" because the old Freon was being phased out. 5) Scott took our receipts to both units and said he was going to register the warranties. Scott didn't leave us a copy nor do we know the actual install dates. 6) Michael has made numerous calls to Scott over those 2-3 years telling him that the unit(s) we're freezing up and that we needed it fixed. Scott told Michael to let it thaw out, clean the coil with coil cleaner, and to change the filter. 7) When Michael and I spoke to Scott a couple months ago, when the unit had finally just went out and wouldn't work, Scott wanted to charge $400 for a service call because of how far away he lived and we refused because the units are supposed to be under warranty. Everyone got upset, Scott told me to call a local A/C company and have them look up the serial numbers to have it fixed under warranty. Now... I called a Rheems certified AC company today and had them come out to our house this afternoon because the inside unit is still not working and it's 110 in our house. 1) He searched the serial number to the outside unit... there is NO WARRANTY. This unit is manufactured by Rheem but is actually an OFF BRAND called Sure Comfort manufactured in 2017 that is sold with NO WARRANTY. It is a R410 outside unit. 2) The inside unit does NOT match the outside unit and is a CHEAP OFF BRAND called Nordyne which was manufactured in 07/2008 and should NOT have been installed inside with the Rheem outside unit because it's an R22 unit. 3) The Rheems certified dealer told us there is no "scratch and dent" through the supply house and that more than likely, they came from someone else's home where a new install was done. 4)He said the the metering system was replaced, which is fine but the PSI on the inside Nordyne unit is not capable to handle the pressure from the 410 Sure Comfort outside unit. The coil can not withstand the pressure which has caused holes to be blown in the coil and lose the Freon further causing the unit to freeze up ultimately causing the shortage in the electrical panels in the bottom of the unit. So, the inside unit is TRASH and we have no AC unit once again. It's going to cost me anywhere from $6k-10k to have new units installed because it is advised to install the units at the same time with the same manufacturer to ensure proper compatibility.