They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

I am extremely disappointed with my experience so far with Manny at Granite Doc. He came to my home…read moreto see my repair needs and provided me with a quote for the job. I told him that I agreed to the price and would like to set up a time for him to do the repair. And he has never gotten back to me or responded since. I have messaged him multiple times since April with no response. I do not like to leave negative reviews especially for a small business owner but I am extremely upset that he hasn't responded to me at all. I feel ghosted. Especially because I can see on my phone that he has "Read" the messages. Very unprofessional.

Manny did a GREAT job refinishing our countertops, they look great. (Even another countertop pro…read morekept mentioning them) He also fixed a couple cracks near a sink. He was great to work with. I would definitely recommend.

Employees are always ready to assist. They have a huge variety of quality trim and wood…read moreproducts.the owner and employees are friendly and helpful and will answer any questions you have. Competitive pricing

Excellent Price, the best in the city and they deliver large orders, curbside!…read moreMy deliver was all the way to La Grange Park Illinois.

I did my research and checked out at least five different door manufacturers, their products and…read moretheir pricing. I was ready to buy from a well-known manufacturer when my guy who does my home repair work talked to me about Door Distributors. I wasn't confident but decided to check them out and I'm so glad I did. Nelson showed me their product line. I chose a beautiful, insulated garage door which he then offered to install. The door is beautiful and it all cost me hundreds less than my previous estimates. Nelson was so helpful!

This is my Go-to Garage Door Distributors!!…read more I have been going to this Warehouse for the Last 13years. Thanks there Super Helpful Staff makes door Purchasing easy... Thank you Ruiz Garage Door Inc.

Skip Menards and Home Depot and support this local business with good prices and great customer…read moreservice with a masked employee. It's a smaller space, so head around back of the building to the main entrance and enter in the marked door. I ended up selecting the GreenTouch waterproof vinyl floor for our basement. I ended up putting in an order and will be updated with its arrival the following Monday. This is all is perfect for our flooring installation by, John who advised me to check this place out. I found Luis to be knowledgeable, helpful and genuine without any pressure to buy. I picked out the flooring I liked and he offered to put it on the floor for me to compare two options. I asked about price and way happy with the cost. Will see what he says when he calls me on Monday after checking with the distributor to make sure they have the one in stock. Glad to avoid the big boxes these days and in general like to support local small businesses like this. And sooo conveniently located within a mile of Home Depot and Menards.

I needed to purchase unfinished hardwood flooring for a kitchen project and luckily I found…read moreNational Flooring. They are very competitively priced, have expert knowledge, and their Amish hardwood flooring cannot be found anywhere else in Chicago. They were able to deliver to my home the next day. They even recommended a floor/sand/stain company while purchasing my flooring and the entire experience was amazing. Proceed with confidence.

Super friendly staff! Very helpful! Good value! They have tons of quality flooring options. They…read morehave a Niles location too.

The selection is decent but the sales people are downright unfriendly, I always think that picking…read morethings out for the home should be a fun experience but everyone there except for the receptionist was glum. Not even a thank you for my $8,000 order. I won't be back.

Great selection of granite counter tops and at a great price and fast service. The installation was…read moredone correctly and on time, I would recommend them to everyone.

I have worked with Marble Emporium on many projects and have never been disappointed. They are true…read morestone experts and do a great job from the selection process thru installation. Highly recommend!

I used these guys 2 times for full floor remodel. Pulling old floors out and installing new…read moresubfloor, insulation and top floor. They are professional, clean, on time, comunicate with no delays, price is fair and work really good. Definitely recommending them for your floors project. I will use them again.

Reasonable quote, quick service, very upfront and did a terrific job re-finishing my hardwood…read morefloors. Would definitely recommend and hire again.