Run from these people!! Horrible doctors and even worse staff. You will go there looking for an…read moreactual answer and all you will leave with is frustration and irritation. Doctor is rude, nurses are negligent, and your chart won't even be correct. I can't trust these people to even fill out my chart properly let alone trust them with my neck. For the record I came here looking for help to correct an injury and not receive meds. I wanted the problem actually fixed and person after person dropped the ball. They will look you literally in the face and comfort you just to turn around and forget everything they said. There is no consistency, no accountability, and they do whatever they heck they want there. I was trying to trust these people and time after time they did so poorly I had to cancel my appointment because if you can't fill out my chart properly before a procedure what makes you think I will trust you with my neck. I don't that's how and now I am even further behind with my treatment the I was when I got there. The office manager tells me she will look into what happened, so it doesn't happen to the next person. Well Jodi what about what happened to me!! What about the person in front of you!? Do you really want to trust a clinic who only cares about the next person and not you? I don't. Run yall, just run.

Every time I go to any of their offices, I feel like little angels on earth are there. I am blessed…read moreI found these wonderful brilliant human beings, who have an important element that so many pain experts are missing "compassion".

I grew up in Texas the son of a scientist, and was raised in an intellectually rich environment in…read morewhich reading, research, facts and truth were held in high regard--in direct contrast to the astounding horror of our age in which the current power structure of idiot-based disinformation has allowed the term "alternative facts" to leak into our lexicon. I inherited what I call my father's Query Engine Mind, which has served me well in becoming a writer and a published author whose non-fiction book on UFOs has been selling steadily on Amazon for five years on April 9th. My research skills have also enabled me to scope out the best in their fields, which came in handy when I recently re-injured a herniated disc at L4-5 (which apparently is a more complex mess now than it was 25+ years ago when the snow skiing accident started it all), and I have lucked into a superb operation called the Greater Austin Pain Center. When Dr. Alan Silberberg walked into the consultation room, shook my hand, sat down and opened with, "I've studied your MRI images carefully, and you're in a real pickle here, buddy," I knew I'd met my doctor. He radiates intelligence the way my Dad did, and he's extremely blunt and direct and doesn't sugarcoat the facts--all the elements I need in a doctor for me to feel confident I'm in good hands. We've taken the approach of doing spinal epidurals (the same treatment that was very effective for me with the original injury), and I had my first session this week. I was face down on an operating table, so I can't visually describe what was done, but I can say that the needles weren't artlessly jammed into my lower back, they were slowly finessed into the damaged areas, and the steroid/pain killer mix was injected slowly and then with a more steady progression. The artful skill being utilized here was quite noticeable and greatly appreciated, and it clearly minimized the application pain (I chose no sedation). This doctor's impressive online CV most definitely matches his performance. Dr. Silberberg is surrounded by a top-notch staff of clinical professionals and front end office people, mostly an all-female crew. I've encountered nothing but friendly and polite helpfulness from everybody, both on the phone and in person. If they can maintain their level of excellence, friendliness and efficiency across the board, then I hope they corner the market here in Central Texas. My Dad often said, "The cream always rises to the top." Dr. Alan Silberberg and his crew have proven this to me. If you're a self-paying client like I am, this is the Go-To Team for you. They treat me great, and they've impressed me beyond words. I got lucky the day I found them.

I see Dr Alex Hynes at GAPC and he's the best pain doc I've ever had. At 75 years of age, that's…read moresaying a lot! His support staff is very friendly and accommodating. Paulo, who works the front desk, is great, as is his cohort, Gabe. They all have helped me tremendously with my knee and back.

I had my first visit with Dr Caylor and feel that this treatment may be the answer to my prayers!…read moreI look forward to having my pain relieved soon!

The 1st time and LAST time I will ever go there. Saw a new pain "doctor" there and she was the…read moreWORST pain "doctor" I've ever had. Cold, abrasive, rude and uncaring about my pain. I will NEVER go there again or recommend them to anyone.

We trusted Dr. Kim with ongoing care, which is why this situation was so disappointing…read more We made a 2-hour round trip to a follow-up appointment only to be unexpectedly informed by Ying, the PA, that Dr. Kim was no longer with TriCity Pain, and that May 24, 2024 had apparently been his last day. Patients were never notified beforehand -- no call, message, letter, or any other communication. Finding out at an appointment that your physician had already left weeks earlier is unprofessional and unacceptable for continuity of care. The core issue is a lack of integrity in how this transition was handled toward patients in a pain clinic setting, where individuals are already dealing with significant ongoing suffering and dependence on consistent care. Abruptly leaving without proper notice shows a concerning lack of consideration and accountability toward those relying on treatment. If there was a reasonable explanation for the abrupt departure, it was never communicated to patients. Even in difficult or unfavorable situations, patients deserve a basic level of transparency and a diplomatically delivered explanation, particularly when ongoing care is involved. Even Ying appeared uncomfortable being left to explain the situation to surprised patients arriving expecting to see their physician. To be clear, the issue is not that a doctor changes practices or opens a new clinic -- that is understandable. The issue is how it was handled. Patients deserved honesty, transparency, professionalism, and integrity throughout that transition. UPDATE to previous review: Dr. Kim's response does not address the central concern raised in the original review -- the lack of communication and failure to notify established patients prior to his departure from the practice. It does not acknowledge the impact on patients who arrived for scheduled care and were only then informed he was no longer with the clinic. The response also does not include any apology to patients affected by the lack of notice and disruption in continuity of care. The use of the word "unfortunately" comes across as dismissive in context and does not address the underlying concerns regarding patient communication or continuity of care. Additionally, it references a "2024/2025" departure timeline, which is inconsistent with what patients were told by the practice (May 24, 2024) and does not align with what we experienced firsthand on June 4, when patients arrived for appointments and found he was already no longer there. Overall, the response does not engage with the communication failure or patient impact raised in the original review.

Went to see Dr. Kim about migraine pain. Extremely knowledgeable. Office staff efficient and…read morepleasant. Visit very thorough. I felt listened to and heard. Left with a treatment plan and samples.

Awesome staff! Dr. Mahaffey is Great! I have been struggling…read morewith some serious lower back pain for weeks. I've been to other doctors already and did not have good luck with Airrosti years ago, but Dr. Mahaffey and Ashley changed my opinion. They seem very knowledgeable and experienced. They were professional, easy to talk to and take time to listen to my concerns. If you tried Airrosti in the past and did not like their philosophy and methods, try them again. I did and was impressed.

Do not recommend; I had some knee issues, out of 4 appointments including my 1st initial…read moreappointment; the PT canceled 2 appointments. This was not reliable due to my busy schedule and healing process! I do not recommend!! Ugh

Absolutely love Dr Frank and his RN ! So so sweet and has given me my LIFE back. Have arthritis and…read morejoint pain and fibromyalgia in my hips and back and am a 23 year old new mom. They have helped me be independent of my pain and have even helped get my an strength back by prescribing physical therapy. I'm sad to see so many bad reviews - the staff and the whole experience are extremely sweet! 1000% recommend if you are committed to make a wholesome approach to getting healthy.

I think a few of you read this like a novel. Well I thought I could write the ending-not quite! Smh…read more A doctor update: the former Founder of APA is GONE, Dr Wills-and parting was not sweet. I know how & why, and I'll leave it as not good. The entire medical community talks about the former APA Clinic-even when someone is NOT in the medical field. Austin does want to know: WHERE IS Dr Feferman? I thought I was done, but OH NO. I was given an amount much lower than my supposed total (which had included balance billing and significantly higher charges)-I paid cash to end it. THEN old claims previously processed as Out of Network (and part of my payment above) were resubmitted by "someone" as In Network, so this clinic collected double. NOT NICE. For those who hope this place is nice and has competent staff now-I hope so too. However, If they are so desperate or incompetent as to 1. Harass me for payment (no worries I save EVERYTHING), 2. Receive It after much negotiation THEN (as was always the CORRECT ROUTE- I was NEVER Out of Network) 3. Go To Cigna and RE FILE EACH as a "Corrected In Network Claim" I say BE CAREFUL. I am SO SICK of EVERYTHING related to APA and their new company BUT I have Ethics, and think my doctors should follow the Ethics to which THEY are bound. This isn't over, SO nothing else significant posts til this ENDS. However- I have Cigna so they will be involved You will GET NOWHERE with Austin Billing; I suggest googling the full company name not just USEP (see my post 1 or 2 below for it) along with the address in Dallas used to send payments (a POBox in Dallas). You WILL FIND contacts AND complaints I512hope this439helps you7342goodluck starting to appear-however none are mine. Good luck to others esp with Billing-infoabove-More when I have more.

SHADY BILLING PRACTICES - ZERO COMPASSION - AVOID THIS PLACE IF YOU VALUE BEING TREATED LIKE A…read moreHUMAN I had to leave this review after my recent experience with DIRECT ORTHOPEDIC CARE (DOC) -- and I wouldn't recommend this place to ANYONE, especially if you're dealing with chronic conditions, post-op recovery, or have limited income. I WAS CHARGED A $50 NO-SHOW FEE For an appointment I was NEVER properly reminded or confirmed for. The claim i oupted out of Text Messaing that was "Not correct" I received one to make payment I rely on a case manager to help manage my care, and there was: NO confirmation call NO reminder text before the appointment NO follow-up prior to the visit Instead, I got a "You missed your appointment" text AFTER THE FACT. When I raised this issue, DOC leadership -- particularly PAIGE, Director of Operations -- doubled down. Even after reviewing records that showed I wasn't receiving reminders, she coldly cited "company policy" and refused to waive the charge. I PAID THE $50 UNDER PROTEST -- this was NOT a legitimate or fair fee. I've had FOUR SURGERIES IN UNDER A MONTH, with a MAJOR SHOULDER REPLACEMENT scheduled for 8/26 -- and this is how they treat patients who are trying to manage complex, ongoing care? ABSOLUTELY SHAMEFUL. ************ And before someone from the social media team replies with the usual copy-paste: "We're sorry to hear about your experience, please contact us to discuss this further...". DON'T BOTHER. That's not a real apology -- it's a PR-APPROVED DEFLECTION that helps no one and fixes nothing. SHADY BILLING PRACTICES - ZERO COMPASSION - AVOID THIS PLACE IF YOU VALUE BEING TREATED LIKE A HUMAN I had to leave this review after my recent experience with DIRECT ORTHOPEDIC CARE (DOC) -- and I wouldn't recommend this place to ANYONE, especially if you're dealing with chronic conditions, post-op recovery, or have limited income. I WAS CHARGED A $50 NO-SHOW FEE For an appointment I was NEVER properly reminded or confirmed for. I rely on a case manager to help manage my care, and there was: NO confirmation call NO reminder text before the appointment NO follow-up prior to the visit Instead, I got a "You missed your appointment" text AFTER THE FACT. When I raised this issue, DOC leadership -- particularly PAIGE, Director of Operations -- doubled down. Even after reviewing records that showed I wasn't receiving reminders, she coldly cited "company policy" and refused to waive the charge. I PAID THE $50 UNDER PROTEST -- this was NOT a legitimate or fair fee. I've had FOUR SURGERIES IN UNDER A MONTH, with a MAJOR SHOULDER REPLACEMENT scheduled for 8/26 -- and this is how they treat patients who are trying to manage complex, ongoing care? ABSOLUTELY SHAMEFUL. ************ And before someone from the social media team replies with the usual copy-paste: "We're sorry to hear about your experience, please contact us to discuss this further...". DON'T BOTHER. That's not a real apology -- it's a PR-APPROVED DEFLECTION that helps no one and fixes nothing. DOC HAD EVERY OPPORTUNITY TO MAKE THIS RIGHT -- AND FLAT-OUT FAILED. ************ They clearly care more about nickel-and-diming patients than actual healthcare.

Doctor Frank and his assistant Corey or fantastic the people at the front office when you walk in…read moreor also number one. They take the time to talk to you and ask you questions about your health. They are very efficient in getting the patient to the back to be seen no long waiting time either on time or before your appointment you are seen.

I've been a patient of Dr. d. Frederick for several years until he retired and now Dr. Gutierrez…read moreand I am very pleased with their professionalism courtesy as well as PA's C. Frederick and T. Charles. I must add all the staff at the James Casey location is kind and courteous and makes me feel comfortable at all times!

In 2026 I began treatment with Dr. Boyd at PSA in Austin. I have found that he and the staff with…read morethe surgery center very knowledgeable and competent with my neck issue. The diagnostic procedure was performed with precision and minimal pain. During office visits the doctor took time to answer my questions with clarity and compassion. His office staff is also very pleasant and helpful. I will know more about the results of the actual treatment after we have finished the next procedure. Keep up the great work, Dr. Boyd!

I did everything I waS supposed to do and I came in on my medication fill date and the doctor was…read moresupposed to call my medication in today. I am out and he never called it in. Every since Dr Lowery left this office has gone done hill and fast. This is ridiculous.

If you ever require a pain management doctor I highly recommend Balcones Pain Consultant 5200 Davis…read moreLn, Austin TX. Balcones Pain Consultant have excellent doctors there, not only do they prescribe what you need to help you with your pains, they get to the source of your pains. I know this to be true cause I am a patient of one of the best doctors there. I was crushed by 20 tons of steel back in 2001 and for years I suffered with nothing but pains. I had pains in my back, hip and both legs and for years walked with a limp. I searched for the perfect pain management facility to go to and one day I say about 3 years ago I found the perfect place, Balcones Pain Consultant, doctor Matthew McCarthy and I tell you today that I'm no longer suffering with excruciating pains and I no longer walk with a limp. Try Balcones Pain Consultant, I'm telling you, you will walk out of there feeling BRAND NEW. 5200 Davis Ln, Austin TX.