I came in a later evening in April. I'll admit I'm not a fan of hospitals/ER's like most. Though…read morethe staff from the doctor, rn, and even the technician was outstanding. They were more than kind and explained everything well. It was an exemplary service and I would recommend it to literally everyone. Thank you Dr. Talac, Rec, and Patrick!!!

This place saved my life! I went in because of chest pains I had early that morning, which I…read morethought was a heart attack, but because it happened and stopped so briefly, I wasn't sure. They performed an EKG which they found abnormalities and got me to the heart hospital Via ambulance. The staff was amazing, everyone was patient and friendly. I recommend this location to anyone who may be experiencing anything out of the norm. I forgot to mention that this place is extremely clean, which is and was a plus for me! It's like a mini hospital with all the equipment needed to make a difference

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.

I just received ANOTHER $100 physician bill for my less 5 minutes visit. Don't go to this place.read more

First experience here was good. The doctor took time to speak with my partner about treatment…read moreoptions with consideration to us being uninsured. They presented several affordable options as well as a "do everything" option, with the cost ranging from $250-$1400. We chose the cheapest option as a starting point, considering it included flu and Covid testing, a cough suppressant, and a steroid. The flu and Covid test came back negative, so no antibiotics were prescribed. After little to no improvement, and no next step recommended after reaching back out to this facility, we went to Baylor Scott urgent care. There, my partner was offered a rapid strep test considering the results of his last test. They tested and treated him for under $400. Now I began to feel some minor symptoms, so we went back to this Surepoint, knowing they were very professional and understanding the first experience, but this one was the opposite of that! I saw a different doctor and crew than my partner, and so I'm sure this is more pointed to the doc that drives that expensive red Porsche sitting out back, you are a con artist! You shouldn't be practicing medicine. This doc heard me say I'm uninsured. He heard me tell him my partner had just been in there and tested negative for flu and Covid, but positive for strep, and took note of my symptoms, and he still tried to ONLY offer the most. He wanted to run all three tests, take blood and do a full panel lab work! Even though I just told him how about we start with a rapid strep test?! He didn't offer any other options, simply tried to scam me into paying $900 for a bunch of testing we both knew I didn't need! I left here without signing anything and went to the Baylor Scott urgent care. There, they listened to my symptoms and exposure, they tested me for strep, and treated me. The PA listened to my breathing far better than that con doc at surepoint, and she had no concerns for cause to run a bunch of unnecessary test! They charged me under $300 for the necessary test and treatment, rather than nearly $900 at this surepoint just for the testing! I'm sure the labs would have made that simple visit well over $1500! I would skip this place all together if you are paying out-of-pocket!

One of the worst ER experiences I have had. Dr Hansen acted like I was bothering him for being at…read morethe ER. I have migraines and kidney stones so I definitely have had to go to the ER from time to time. I would not go back to this one and would not recommend it. Nurse Bonnie was very sweet and the only caring person that I dealt with.

Great staff! Great facility! Helpful, caring and quick! This is the place for all of your emergency…read moreroom needs!

If I could give less than one star I would!…read more Was misdiagnosed and sent home to suffer in pain for the next 24 hours til I went to a real ER (Texas Health Presbyterian Hospital Plano) when they performed an out patient procedure on me and I was instantly better... at this ER they literally told me they didn't know what was wrong and gave me medication that I didn't need... I believe if you mess up this bad, even my insurance shouldn't have to pay

They go out of their way to take excellent care of you. Would never go back to a hospital ER again.read more

This place was amazing. Best emergency room experience I've ever had and quickest. From the front…read moredesk to the nurses and doctors, everyone was extremely friendly and helpful and caring.

Dear TC ER H team - Thank you for your compassionate and professional care. Your attentiveness,…read moreclear communication, and genuine concern brought both clarity and comfort during a difficult time. I truly appreciate your dedication to patient well-being and the kindness you showed throughout my visits. You made a real difference. In Gratitude. Paul S.

I couldn't have asked for a better experience after experiencing pain and trauma from a auto…read moreaccident earlier in the day. Kelsea was so great, im terrified of needles and she did an excellent job with my iv, she was calm and so nice throughout, talked me through my Ct scans as i get anxiety. She deserves a gold star! Vee... there's not enough nice, great things i can say about her. She was gentle, explained everything to me throughly through out every step of my visit. She answered all my questions, was patient, and looked beautiful doing it! She's a rock star! Dr. Timothy Laseter was so so great! I've never had a better experience with a doctor. He listened, he cared, explained his findings, and gave me his recommendations on how to move forward in my treatment and circumstance. I wish I could make him my primary care doctor. The entire team made me feel cared for, important, and not like just another number or bother. I would have given them 5 stars and feel guilty not but my issue was with Priya (i believe was her name) at the front desk. After having a headache, in pain, and being in an auto accident, all she cared about was how they were going to get paid and that i didn't have a claim number yet. She threw alot of information at me while I was in a confused and dizzy state and demanded i get a claim number before I left. So while I was in treatment I got on my insurance app and filed a claim instead of focusing on my treatment. As I was leaving, she stopped me to again tell me about the claim number which I filed out once I got it. I literally had to point it out to her while I was under the influence of medication that I did what she insisted while being treated. She then told me that if the party at faults insurance did not pay, I would be responsible after I went through all the trouble with my insurance while in pain and not fully there mentally. I feel as though she could have been more compassionate and understanding considering my circumstances, mental and physical state. I was very disappointed in her condescending and unprofessional manner towards me when I was just trying to get treated for my injuries. It was clear all she cared about was that they were ensured they would be paid. Her customer service skills need to be reminded to her, especially being the first and last person the patient deals with. Other than that, my there was beyond my expectations and highly recommend them to family and friends!

This is for management. Michael at the front desk is severely under qualified to be a front desk…read moreperson at your organization. He said I didn't have an appt at the scheduled time and when I explained I did have an appt and offered to show the email of the confirmation, his reply was "fine, whatever" and walked off. Tammie your tech is utterly incompetent, couldn't find the one the tests she was supposed to do and simultaneously bragged about her 35 years experience and yet didn't know the CPT codes for the test she has supposedly been doing for 35 years. My advice, do whatever you have to do in order to get your test scheduled elsewhere. You will be thankful

I schedule a DEXA scan at Dallas Medical Center. It was easy to schedule and all of the staff were…read morekind from the receptionist Bonnie to the tech Sandy. I would recommend this hospital to anyone needing quality care and kind workers who provide an efficient service without all the stress which often comes from medical tests.

We went here, for the first time, after my wife got into a no-fault accident and our overall…read moreexperience was not good! We walked in and there was nobody before us which made us happy. Our initial check-in process was okay as the guy at the front desk kind a struggle on how to intake and process patient under insurance accident claim even though we provided with everything. He had to call someone (probably manager or owner) to get guidance. His overall customer service and attitude were good though. After a short wait my wife was called inside. There was this old East Asian female doctor who started to diagnose my wife. She had an accent and was little difficult to understand. Her bed side manners were lacking also as she started to ask my wife personal questions in a very loud voice. I am pretty sure everybody outside the room have heard all the private conversation pretty clearly. They also have this African American female nurse who took/checked my wife's vitals and she had a very thick accent and was difficult to understand. After checking everything both, the doctor and nurse, left the room by stating that X-ray/MRI will be done and to wait for that. We thought it will be a quick wait, but that is where poor communication really started. An hour passed and nobody came in the room to say or check anything. We thought there might be other patients that came after us and they got busy but looking outside the room, we didn't see nobody. Instead we saw both, the doctor and nurse, sitting at the desk and doing something on the computer! Upon a polite inquiry, we were told the same thing by the nurse to just wait for the technician for the X-ray/MRI. After another hour passed of uncomfortable waiting, we had enough and went outside to ask what is really going on and what is the wait for. This is where we were finally told that they were waiting on the technician to show up from the other facility which is anywhere in the DFW area and have no idea how long it will be! This facility doesn't have their own in-house laboratory technician. They have a contracted/on call technician that only comes whenever there is a need and a call is made. Problem with this approach is that this technician can be anywhere in DFW area and may not come for several hours with traffic and everything else! We would not have minded so much if we would have been communicated clearly about this technician scenario at the beginning. They knew patient is already frustrated and low in patience due to whatever happened, why not be clear about the delay and everything to avoid any confusion? Doctor then came in the room and had the audacity to tell us that these things takes time and to have patience! I thought we will get some apology for their poor communication but the doctor was not in the mood for that at all! After waiting of more than 2 hours, technician finally showed up and X-ray/MRI was performed. It took over 3 hours and we got out of there in no time! There was still no patient that we saw when walking out. We were not charged and never got any bill or call from them (hopefully not in the future either) after our visit and I believe they have dealt directly with the insurance company. I may or may not go here in the future. They definitely need to improve their communication with the patient.

Highly recommend. Was seen almost immediately after walking in. Front desk staff was quick. My…read morenurse was awesome. Very transparent about everything going but also very comforting. Dr. Talal went the extra mile to make sure I was in good shape when I left. Great human experience- very informative about what they were doing with me and why. Excellent care.

The front desk person (young black/AA female), the nurse (white male) and phlebotomist (black/AA…read moremale) were great! Top tier! The Dr seemed short. Elusive and not very friendly. But most of my time was with my nurse and phlebotomist which worked out well. I hope that if I have to return that I have a better experience with the dr. All in all this is a great place. Clean. Prompt service. And they really took care of me. So thank them all for that. Deducted star for drs lack of bedside manner.

their website screams "FREE PRESCREENING" everywhere yet when I just went to ask for the screening,…read moreI was told that I would have to pay my normal emergency room co-pay. When I asked about it, they're like no we don't do that although it's on your website and I'm showing them they're still saying that they don't do it. It's complete BS!!