I had a simple flat tire on my Aventon e-bike and they refused to fix it because "they don't sell the brand." I understand that sometimes is better when you do that, but, it was A FLAT TIRE. The chain reaction? They ruined my Sunday ride. read more

Workers are great but prices are terrible& they're not willing to honor any epic pass holder discounts

Had my Never Summer Shaper hand waxed and the edges sharpened. Easy drop off/pick up. Dropped it off on Thursday afternoon, got it back Monday afternoon. They did a great job. Reasonable price. Will come back next season for the same. read more

Used to bring my bikes here for service. Always great! Until new manage took over last season, took my bike in for a new tire and tube, I was told that the new company policy was if you didn't buy the ebike from them, they would not service it. Too bad they really were great, still looking for a replacement! read more

Formerly Colorado Ski and Sports and Bicycle Village! Huge spot with lots of parking and merchandise. They have an old Vail ski gondola car which is super rad. Believe you call it a car at least. ‍ Inside the store layout depends on the season. Bikes on one side and ski and snowboard items on the other. Currently the winter gear is on the right or larger side of the store. Usual suspects of gloves, goggles, helmets, jackets, pants, slips, boards, ski poles, boots, and bags. They have a fairly wide variety of brands and will match local prices on some items. They have a shop that can tune up gear and fix any problems you have. Expect the same as mentioned in this review on the bike side regarding gear and services. Never rented from this location but that's an option too if you are visiting or trying a sport for the first time. read more

Epic Mountain Gear - Store hours. - Ski & Snowboard Shops Near Me - Westminster, Colorado

Excellent service to help me select a pair of ski boots. The store manager took time to explain the options and helped me to try many boots before I picked the ones that worked for me read more

Store is quite big and kept really organized. All the employees were really friendly and helpful Recently bought snowboard boots here and the employee who assisted me was really knowledgeable about the gear and was really patient in helping me! A different employee was really excited about letting us try on different goggles as well, Pretty large selection of snowboarding/winter jackets as well for both Men and Women. Even if you're not looking to buy anything, it's a great place to stop by and just try out some gear read more

We have bought all of our bicycles here for 40 years! We look forward to and appreciate our free yearly tune up on each of our bikes. We have never been disappointed. The staff here are exceptional, friendly, helpful, and knowledgeable. Keep up the great job! read more

I have never received worse customer service than I did at this place of business. I just wanted my bike cleaned up and some of the rust off of the chain and to get everything adjusted so that I can use it this summer. I spent $95 and what I received is a bike with the same rusty chain with a little bit of air pumped into the tires. The seat wasn't adjusted properly. I was never asked to get on it so that they could adjust it properly and it was still a little muddy, the way that I had brought it in. They couldn't even wipe it down for $95. I find it appalling then when I asked if someone could please bring the bike out to my car and put into my SUV because I had hurt my shoulder Pedro in bike repair got annoyed and didn't wanna do it. He handed me my bike and stormed off. I spoke to the manager who couldn't have cared less. I've already contacted the store manager via email who basically said... "I heard that eventually things worked out ok"...No, they didn't work out OK, as I never received an apology and no one ever offered to make it right. I need to do some research and reach out to the CEO of this company cause I am so appalled and angry about this. I have been in the customer service field for 40 years and I have never ever treated anyone as poorly as I was treated by Pedro and the manager of the store. I also not impressed with the store manager sending me a quick email saying I know that everything's been taken care of ... what's been taken care of? read more

If you're like me I shop fast. So this store that was previously in Arvada and just moved to this location very recently works for me! Having taken up skiing very recently I'm always on the lookout for ski pants, jacket and socks. This store doesn't disappoint. They have more size XS than my other bigger and famous store. Their recent new address used to be the home of a bicycle store. The Bicycle Village. The warehouse style location is definitely bigger. Unlike their old store in Arvada which was cozy and made the place looked like it's loaded to the brim with almost everything for skiing and golfing. When I walked in this new location and my company started looking at ski pants and jackets. They were out of most sizes on most pants. But I know from having visited them in their old location that they will get this part fixed. They usually say what they do and do what they say. The fitting room is to your left as you walk in. The cashier as well. Skis towards the back. The men's clothing area straight ahead and women's and kids to the left. Rentals to the back on the right. Bathroom all the way to the back slightly to your left after you pass the skis. They're one of the best ones to fit your skis. It's crucial that it's done right. They're also known to be the cheapest rent in town for skis, ski boots and avalanche beacon etc. and boats! But in general it is more expensive to rent in the resort. Ski gear in resorts starts from $32.80/day in Winter Park to $63.70/day at Aspen/ Snow mass area. You will like this my dear reader. This store rents them out for $16/day! Reserve online. Best option. The staff here is awesome. Now they're in a bigger location I expect them to carry a lot more stuff to fill up their giant space. More cool stuff! Yay! read more

I stopped by today for a new bike helmet. I passed a couple employees and saw several standing around while I browsed and tried on different helmets. After 10 minutes or so, a gentleman walked over and asked if I needed any help. I asked him some questions about the helmets, tried on a couple for him, and finally settled on one. Many of the helmets were on sale, which was great, but even after checking out my helmet was further marked down than its sticker price. Nice surprise! read more

Aaron was fantastic. My experience getting new boots was so good I brought my husband back a few days later for new boots. He was patient and extremely knowledgeable and personable. He provided overall better service than at one of the other locations in town. And then we found out he was also the bike sales manager so we moved over to bikes. Although we didn't buy one that day we will be back for sure. We can't wait to go skiing with our new gear! read more

I bought some new tires for my bike and was really struggling to get even one on as I'm a novice. I was very frustrated and finally decided I needed help from a pro, so I took my wheels in at 5:30 pm, figuring I'd have to leave them overnight. Nope! Pedro at the service desk was amazing and changed them for me right there, showing me how to do it and giving me some tips so I could do it myself in the future. He was extremely kind and I really appreciate everything he did. Great service and great price. Thank you, Pedro! read more

Great experience, thank you to Mave! I needed new ski boots because my old ones were incredibly worn out and were impossible to ski in. I was nervous to go in because I am not the double black diamond thin skier. I have thick calves and am a moderate skier. Mave listened to all my concerns and was non-judge mental through the entire process. I felt included and heard and it just went so much better than I would have hoped for. Plus, I left with the best ski boots I've ever worn. Thank you to Mave and her inclusivity, kindness and knowledge. read more

Pros: Helpful staff that will explain whatever it is you need to know. Cons: Prices are very high unless if you go during the sales that they have every now and then. I'm a beginner snowboarder as of winter 2018 and when I showed up clueless one of their employees pretty much broke down everything I needed to know before jumping into this expensive commitment. I believe his name was Jake - definitely look for him if you're looking for advice when it comes to snowboarding gear. read more

Bought a great pair of skis I am very excited to try this season. Kim at the back counter was incredibly helpful in explaining to my buddy and me the differences in the products and which way to lean for my skill and preferences. Vail, if you're reading this you should probably give him a raise. Looking forward to going back to get the bindings and a new pair of ski boots. read more

We have always had an amazing experience with Epic Mountain Gear. My wife and I have bought bikes, snowboards, skis, etc. and the service team has always gone above and beyond. Last time we stopped in, Aaron helped us out, getting our bikes setup for their annual tune-up, and even running out to the parking lot with us to checkout our skis and snowboard for quick once-over. read more

Watch out for this place. Don't rent snowboards here. Two years in a row now the techs have made big mistakes fitting our kids in snowboards (using screws that were too long and insecure, torn up boards, bindings that didn't work), which caused us to have to have techs at the mountain resorts make temporary repairs for us until we could return to the store a second time. Upon return, the manager offered us a refund for the cost of the rental due to due the inconvenience. Never saw that refund. Today, went in to look at mountain bikes. Stood around the bike section for ten minutes without being acknowledged. Meanwhile, employees were visiting with each other. Won't be coming back here for anything. read more

Aaron, thank you so much for your help with my ski boots fitting! You were super kind and knowledgeable in your crafts. I really appreciate you for taking the time and not rushing me and answering all my questions. Tutu read more

Went in to do a junior trade-in and told had to have an appointment...fair enough! Tell the guy well we really just need boots. Can we just "BUY" a new pair of boots instead of doing the trade-in? NOPE you cannot! Soonest I can get you in is the 28th of December?! WTH is the world coming to?! Lost my business today and in the future! read more

I will admit, this place has some pretty cool gear. We were faithful to this place. The last couple times we've been in there all the employees have had horrible attitudes. The last one was peter in the bike shop. It was like talking to a brick wall and he was unhelpful. Despite him telling me he could help me before I load up my bicycle and went to the shop read more

Logan was great! He helped me find the perfect skis, bindings and boots. He was patient and answered my myriad questions. Highly recommend! read more

Last season, I bought a pair of ski boots, skis, poles and goggles from here. This was my first season skiing/buying new gear and I had no idea what I was talking about. "Are you going to ski on groomed or powder" - literally had no clue. The guy who helped me (I forget his name) was literally amazing. He probably took about 30 min just on ski boots with me giving me best practices and things to avoid. Pretty dope to feel confident you're buying the right things. Will be back for any skiing need once you reopen! You are essential to me! read more

Epic Mountain Gear - Womens ski boot options - Ski & Snowboard Shops Near Me - Westminster, Colorado

**Please don't take your business here. * Unprofessional. Didn't receive parts and service I overpaid for. My experience here was a very very disappointing one. I brought in two gently used specialized bikes for service. They had been in a garage for over 3 years unused. I asked for 2 new tires and tubes on each, two new chains and full tune ups. I was quoted one price and gladly left the bikes for service. When I returned to pick them up the price was more than double the quoted price. Let's start with the blonde hair sales guy the min I walked in. Laughing at my old bikes he asked jokingly "Want to a new bike? No, I didn't get his name because he didn't introduce himself. As service employees looked over the bikes and made a ticket the blonde sales guys annoyingly hovered with his sarcasm. A week later I kept getting a rear flat and return to another bike shop. My problem, an old tube in new tire. read more

I am a huge fan, as this is where my family and I buy all our ski gear. We go to there Fall tent sale, which rocks! We also get the Epic pass here, and the free program for our daughter; 2-5th grade, 4days at four or five of the main mountains. Breck, Vail, Keystone, Crested Butte, and I think Beaver Creek? We also get her the ski swap program every year. We bought her skis and boots with bindings fir $100, then swap them each year for $50 to a bigger size, as she grows. Great program for the kids. For me, the service and knowledgeable staff make it a great place to buy your gear. The other really cool thing is their guarantee on their equipment. If you buy new, they guarantee you will like your gear, or replace it before you ski three times on the new gear. How awesome, right? I did have to change a ski once over the past few years, as it had some issue. They didn't hesitate in taking care of me and standing behind their product. Great company! read more

Very unprofessional in the service department. Terrible communication skills. Maybe hire somebody who just explains store policy in a clear manner instead of bashing other stores and their employees. read more

No cash accepted only cards wanted to buy me and my son complete setups totally destroyed him I will never shop here either will my family or friends. This is America and cash is still a currency read more

Poor communication and sloppy workmanship. First off, the communication by the store was horrendous. I purchased a Trek Fuel EX 7 back at the beginning of June online and was told I would receive contact within 2-3 days. I received zero contact, so I sent them an email and waited another day or two without any response. So I stopped by the store and finally got some information and was finally able to pick the bike up over a week after my purchase. Unfortunately, the customer service was just the beginning of my problems. Since receiving the bike I had nothing but issues with the bike. Unfortunately, I'm a novice to the sport, so I didn't know what to check for when I got the bike and slowly discovered all these issues: - The shocks were not properly set to my weight (a weight they specifically ask for to set the psi in the shocks) - The knock block wasn't tight and creaked incredibly loud with any movement - The min and max screws were not set properly and the chain came off the drive train easily - The indexing was not set properly - The drive train, back wheel and derailleur were not tight enough (as a novice, I do not ride hard enough or ride enough for these to come loose within a month...) - The crankset was loose and not tight enough as well Trek recommends a starting PSI for both the rear and front shock specific to the bike on their website. My weight recommends 185psi in the back and 85psi for the fork. The recommended PSI sets your sag about 30% for the rear shocks. The PSI in my back shock was less than 150, and the sag on my rear shock was like 50%!!!!! 50%!!!! That's almost double the recommendation!!! All the things that weren't tight enough were just tight enough that there wasn't wiggle room and you could probably ride on a paved trail without issues, but after riding a mile on a mountain trail they would loosen up and I'd have to tighten with my trail tool. I was able to fix up the min and max screws, and the indexing myself with the help of YouTube, but everything else was out of my bike knowledge. I brought the bike up to Spearfish, SD to do some riding and the drivetrain and crankset were getting worse and worse (having to tighten everything down every few miles), so I took it into the local bike shop and sure enough after tuning it up they said: "whoever put this bike together just slapped it together as quickly as possible." They informed me that a loose crankset could wear away the locking mechanism and the only way to fix it is to replace it. Apparently, the derailleur was also bent, a problem I directly blame on everything being so loose. You should not advertise your bikes as being "out-the-door ready" if you're going to sloppily put together the bikes and hand them off to beginners. Had I not taken it to a bike shop to get checked out, I could have seriously damaged some parts leaving me with $500+ of repair costs on a bike less than 2 months old.... I do not recommend purchasing a bike from this store, if you do, make sure to take it to another shop IMMEDIATELY to get it double checked so you don't end up spending more than you bargained for. read more

Asked for help and dates for getting skis...the guy said there was no one in the queue but they could not get to us today. Why do you need an appointment when no one is there and they have lots of available associates standing around? They clearly did not want to sell us skis and boots read more

Very nice and attentive staff. I went in to get a pedal taken off and they helped with no problems.

Should have went here in the first place and saved myself a lot of gasoline. After being told by 5 different shops around town that there was no way anyone would have a ski boot to fit me (and no offers to help order anything) I had given up. Kim was awesome and patient. He willingly brought out 5 different sets of possible boots. 2 of them worked. Kim brought out an additional 2 different models just to see. Hmmm, turns out Epic had several different boots IN STOCK that fit my foot. I went "down the street" to get credit for my rental boots thinking I could buy a helmet. (Sorry were out of helmets too) Returned to Epic an hour later and found a helmet too. My son needs a full set up for snowboarding. Any guesses where I'll be dropping that $800-1000? read more

I wanted to thank George and his staff for providing excellent service for my wife and I. We needed to find a pair of ski boots to fit my wife specifically. As the ski boot team took their patients to fit her, everything all worked out in her favor. My two twin sons are celebrating their 13th birthday this Sunday the 26th of February and are so excited to go down the hill for the first time with their mom. Thanks to Ryan who kept everything online for my wife to come and pick them up! We will be back for more gear in the near future. Thanks again everyone and keep up the great work! Scott G. read more

Wow, "Sean in ski department" was less than helpful, wasted an hour of my Saturday. Called the store to get info on availability of ski poles in my size, was transferred to Sean in skis. Told my ski pole size and price range. He says "What, you want specific names and model numbers?" I asked what he had within the criteria, which he replied a ton. Drive to the store across town and 1 model in stock, which was quite dull. Might I add there were 6-8 employees who looked bored silly standing around the store. Customer service less than acceptable imo. Tried supporting local. Amazon here I come. read more

The bike shop folks are amazing! They give you the feel of a small local shop. Super friendly, very knowledgeable and they take the time to explain things. They truly care what they are doing and we are lucky to have such a great dedicated crew. read more

Went in looking for a Bike repair but came out with a new bike thanks to informative and helpful employees. They gave me a really honest quote and I felt comfortable exploring other options. I never got the name of the main guy that helped me, but he did an awesome job of guiding me. Everyone else had really good inputs as well and it felt like I was surrounded by people that are really passionate about the gear and lifestyle they're selling for. Can't recommend the customer service enough! read more

I needed to be sized for new snowboarding boots since I was sized incorrectly at a different brand shop. I had Myles fit me for a new pair & he was super knowledgeable, helpful, & even explained to me the differences between boots & what would be best for the issues I were having. For someone who's new to snowboarding it felt so nice to have someone explain how these should fit, Myles was great & I'm so thankful to have a pair of boots that fit appropriately, can't wait to try them out!!!! read more

We needed to get the kids gear swamped out for the season. Justin was extremely helpful and patient! He went above and beyond to make sure we were ready to shred. Every time we stop into this location we are impressed with the customer service. Thank you! read more

I was shopping for mountain bike shorts and couldn't find anywhere. I was surprised to see how many people were working at the store, they all offer help not in a pushy way. I also enjoyed my conversation with the cashier and some of the other folks around. Thanks again for keeping Retail as it should be specially nowadays! Congrats. I will return as I'm a member now read more

5 stars for the crew at this Epic location. Always friendly and knowledgeable, most of the people I've spoken with here have been with SSV/Vail for 10+ years. In my most recent experience, I had purchased a pair of skis early season, which after 5 days I determined were not a fit. The Epic team swapped them out with no problem, and even rushed the remount so I could get back on the slopes ASAP. Really appreciate their service, and will be back for future ski and bike needs. If you visit, ask for Erick or Joe. read more

I been here twice since moving to Westminster. The first time I had my bike tuned. I went test ride my bike in the parking lot and one tire was low and I nearly crashed. This was extremely dangerous because I was recovering from knee surgery and was returning to my bike as means for rehab. Now, months later went to get we ent to our skis tuned and they told us it would take a month! I've NEVER of such a thing and have lived in Denver over 10 years. Went to a similar competitor and they said it would take a week. read more