I was asked by Yelp to rate Steven's Family Junk Removal again. Not sure why but.... They are…read moreGREAT! They answer the phone. They're local (very important if you want someone who cares). They're on time! They'll do whatever you ask. Will use them again as I need.

Tim and the Steven's Family were OUTSTANDING!!!!! I was coordinating a move for my son from…read moreParker, CO to Denver, yet I live in Southern California. We had the plan set and then CO got his with a huge unusual snow storm. Tim contacted me immediately to coordinate an alternate date. This was a bit problematic as my son needed to be out of his place by a specific date. Tim worked with my son and his Landlord to develop a plan where my son could relocate the stuff from the home to the landlords location. Tim then coordinated with the landlord to pick up the stuff at the landlords place while my son was out of state visiting friends. All this at a very reasonable cost. Tim was instrumental in helping with the coordination between me, my son and the landlord. Tim provided what I call the 'Effortless Customer Experience'. Not customer service full of 'unicorns and rainbows' that we soon forget But rather, he made solving my problem 'Effortless' which is the type of customer service I remember. I would highly recommend Steven's Family Junk Removal. Thanks Tim!!!!!

The team was fast, friendly and affordable. My apartment doesn't let us throw out large items, so I…read moreused Junk-N-Haul to get rid of several large items. They arrived on time and got the items out of my apartment quickly without leaving any mess. Thanks!

Extremely professional, courtesy and easy to work with company. From my initial phone call through…read morejunk removal everyone was super polite helpful and knowledgeable. I was given a text then call when they were enroute. Pricing was explained upfront, when onsite. Guys worked efficiently and were friendly and were able to answer any and all questions that I had. I will definitely use them again, next time, I need to haul things away!

What a great experience! Quick, responsive, kind, on time,…read moreprofessional. Showed up with a smile and so friendly. Planning to use again soon!

Yalllll do not move with this company!!! I just had to write an email to corporate for a refund…read morebecause the local branch is not following up with me or returning my calls and it's impossible to find a contact for anyone. I had a move with them 2 weeks ago. There were so many issues with my move - I don't even know where to begin. Of the two guys that showed up, only 1 of them put in good work. The other guy spent more time trying to talk to me and not do anything than he did helping his partner. Every time I went outside to throw something away/put something in my car, he was just standing in the truck hanging out. He complained about getting hurt multiple times. He overall made me very uncomfortable and asked if he could come back off the clock to help me. His advances were very discomforting. It took them over 4.5 hours to move a 1 bedroom apartment 0.30 miles away. I was charged $1.064.00 for this - AND at the end ended up helping finish the job, moving 2x as much stuff from the truck into my place than 1 of the guys. Again, I was charged $1,064.00 for this and had to HELP when the move is not even 1/2 a mile in distance AND there was an elevator. They also showed up with a RIDICULOUSLY large truck 4x the size that I needed for my move. When the guy went to collect payment, he didn't show me an invoice or anything, but he told me the total $973. I figured this was the total before my deposit was removed + my discount was applied. I had a $25 referral discount. They ended up charging my card $991.00 - not even close to what I was told with the $973 + minimum the $25.00 discount. I was also charged $20.00 for a mattress bag I did not use, as I provided one myself. It was not used on anything else, everything was wrapped with shrink or moving blankets. I am appalled by this - as my last move to my old apartment was 16 miles away and I had a ton of heavy furniture that I got rid of before this move. The men who moved me the 16 miles were double these guy's age and HALF their size, yet they got it done under 4 hours. If the other guy had actually put in work, my move easily would've taken 2.5-3.5 hours. I am so upset and good luck getting ahold of anyone at the location who will actually help you! Hopefully corporate responds to my email so I don't have to escalate this further. STAY CLEAR FROM THEM!!

I'll give this place 3 stars. On a positive note, Lindsay was very nice, quick to respond and got…read moreme on the schedule on the same day I called. However, the junk removal was much more costly than other companies I've used in the past. The worst part of the experience was that the junk guys tracked mud on the carpets through the entire path from the front door to an upstairs bedroom. They "compensated" me by discounting the price by $45 which was something, but didn't make up for the two hours of carpet cleaning I had to do after they left. Personally, this will be the last time I use Jolly Junk.

We had Jolly Junk come out to take away about 10 cardboard boxes and a broken down bedframe. That…read morewas already overpriced but the guys that came to grab it were quick and nice. I wrote them a check and went back inside. Within a minute, I heard a crash and went outside to find that our power lines can been ripped down from the connecting point to the house. We were not outside to witness this, but I ran to the alley to see the Jolly Junk truck driving away as the wires now lay down across our yard and hanging low in the alley. I called Jolly Junk to express the issue but it was quickly defensive that we didn't actually witness it. Fair enough, except that there was nobody else in the alley. The incident itself was frustrating as we need to ensure with an electrician that nothing is wrong, but the lack of accountability is worse. I imagine their service - albeit expensive - is fine. But if anything goes wrong, I hope you won't have to work with Lindsay or her team. We'll certainly be using other services from now on.

It's been over a month that HAULAWAY STORAGE & SOLID WASTE has been out to pick up our trash. So…read moremuch for living in an HOA neighborhood, when it looks like a dump with pest and the wind knocking it over. One day is acceptable for trash delay, not over a month! Absolutely unprofessional!

Holy cow! We've lived in our HOA managed subdivision for 15 years and this is the first time we…read morehave no waste management service. I'm not sure what happened with Haulaway, but within the last 4 months they started delaying pick up even when the weather was clear (with snow, we expect delays) and when they did show up, they'd skip random houses for no reason - recycle & trash. Today we've received notice Haulaway has gone bye bye and snow is coming again this week. Our street is going to look fantastic with all the trash out. I hope our HOA gets their act together and hires a more reputable company - it's what we pay for right?

Came quickly and picked up a pickup load of leftover junk for a reasonable price…read more Xxxxxxxxxxx

Super nice guys who worked professionally and quickly. Costs discussed up front so no surprisesread more

If you're anywhere near Castle Rock and have anything metal and you want to recycle it, this is the…read moreplace to go. You don't even need to disassemble things. Just drive up and drop it off. I've dropped off an old gas grill, fencing, Coleman propane bottles (punctured to verify no fuel left), and various other metal items I can't just put in our recycle bin for pickup. They'll even help you unload if you need it.

From the owner: We scrap anything with metal on it "if it tings we take it" except for tv's. Please help us keep…read morethese recyclables out of the landfill, we also offer free curb side removal in Castle Rock. We don't pay for scrap metal, but we're happy to haul your appliances, cars, boats, metal, and more to help keep it our of our landfills. Please contact us for any further details or scheduling.

As we sell our house we have never been more impressed with a company and, more so, the men who…read morehelped us. Ask for Gabe and Paris! They were personable, efficient and helped us make informed decisions. The next time we need a junk removal company, we will for sure be calling this place, and asking for Gabe and Paris! Thanks for a great experience!

Luis and Evans were great! Removed items from our basement without any issue. Will definitely use…read morethem again in the future!

Zach was great! He came out the same day I called him and hauled away an old dog house at a house…read morewe're selling. It was inexpensive compared to the big junk haulers, he was communicative, and it was super easy. I'd recommend him and use him again.

Nice folks. Quick and easy pickup. Will use again in the future. Appreciate the communication and…read moreease to get the project going.