1. EnvyMe Hair Studio

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Chicago, IL

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EnvyMe Hair Studio

3.7 (61 reviews)
PriceyHair Salons
Open • 9:00 am - 6:00 pm

Services - EnvyMe Hair Studio

Haircut

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Well, I never thought I'd be writing this but I guess I should have read the salon reviews about the manager/salon rep being rude and unhinged and "banning" people who complain about their behavior. Looks like they double down and reject constructive feedback from people who have had similar experiences so I won't hold my breath for a civil response. Up until now I had had excellent service from Jeff and the team and this entire interaction was so incredibly bizarre. I received a text this evening stating my appointment scheduled for tomorrow morning was in the "middle of Jeff's" day and asking if I could move it to accommodate an install. I responded that I'd made the appt to accommodate my work schedule and then provided a time frame within their request that I was available. What followed was a series of agitated responses like "who are you talking to like this" which is so weird because I gave my availability to change appointments and the repeated it. At this point, I thought, this has to be a spam account because nobody would allow someone to represent their business this way. I tried to remain calm while firmly requesting that I be contacted by a manager or my stylist directly because this was such a weird response. I requested the person not to contact me again and they said they would be canceling my appointment and that "Jeff was ok with it" since I was "being nasty". Luckily, there are many talented Salon teams in Chicago who have staff that can communicate effectively and resolve conflict but I am sad that this salon isn't one of them.

Heat Damage

Since 0 stars isn't available, 1 will have to do. I left this salon with HEAT DAMAGE from a blow dry and after politely bringing this to the owner's (Lailitha) attention via text, I was immediately greeted with a NASTY ATTITUDE that was unbecoming of a business owner. She was rude, unprofessional, and lacked empathy. Background: I have been coming here for over 3 years but more consistently for 1.5 years. It took my 3 tries to get a stylist that I liked and did good work. However, after my most recent blow dry and trim, I got home and immediately started to notice signs of heat damage. I understand mistakes happen and while I'm upset about my hair, I was not mad at the stylist. I have been natural my whole life and do not put heat in my hair except when I go to a salon to get it professionally blow dried and trimmed. No press. When I texted the owner of this heat damage, she immediately got defensive and asked me to provide pictures of my hair in the wet state before I went to her salon. Why would I have a picture of my hair soaking wet before a salon visit??? When I finally found one from a few years back, she then moved the goal post and said this isn't enough evidence. Mind you, I went to her shop on Friday and reported the heat damage that SAME Friday (I washed my hair immediately after when I realized my hair smelled burnt). She finally offered me a protein treatment but when I inquired if it was free, she gave me a nasty and uncalled for response and then insinuated that I may have cause this heat damage and she can't confirm her shop did it. That is ridiculous considering I am a regular AND THERE ARE CAMERAS IN THE SHOP BY THE WASH BOWL. She then refused to speak to me on the phone and denied my ask for a refund after she got rude via text with me. She said she would give a refund if there was evidence so I asked her to check the cameras and ask my stylist and she is refusing to do so. She is a liar and unprofessional. DO NOT come here if you value good customer service or your hair.

After waiting for an hour and 20 minutes, I was finally asked what size I wanted for my parts. Shortly after, I was informed that I had booked incorrectly and would be charged an additional $75 just to braid my roots. I did not make an error in my booking, and the website did not include the add ons section. The service costs $100 flat and does not specify sizes, it only clarifies the braiding of the roots of the hair. When attempting to add services, the site takes you back to the homepage instead of allowing you to enter details as with other services. Charging $175 to simply part and braid someone's roots is ridiculous! Additionally, my hair barely reaches my shoulders and isn't thick, and this does not even include a wash and blow dry. I have attached photos of the booking for reference. This was such a waste of time. I was patient while waiting for the hour and 20 minutes, and I don't even live in the area. I'm only giving two stars because the stylist was friendly. There is no reason why I couldn't have been asked about my booking during the hour and 20 minutes I spent sitting there. I was told that something could be worked out, but my original booking should have been honored, especially since my appointment was at 1:30 PM, and I didn't get into the chair until 2:40 PM, only to leave just 10 minutes later. This was my second time trying this place, and now I understand why I was advised not to go there.

I have came to EnvyMe several Times. Please go here if you want to eventually be disrespected. Their booking system is confusing and how they speak To people if there is a concern or question is completely unprofessional. The stylists are great, but they work for owner, and she isn't kind. After my last couple experiences, I will be finding a new salon. Tonight was the nail In the coffin. The way the owner and I believe her name is Teya speak to people is so unprofessional and the definition of gaslighting. I'm a loyal customer and I go to places for years for my hair, and I've never mistreated anyone and never had anyone treat me the way they have. I have a feeling the owner will respond very narcissistically and never own up to how she treats people. I wish this business owner the same energy she puts out into the world.

Lauren T.

After going here for over a year, I now understand why people complain about the owner. If I could give the business owner a negative star I would. I had been going here for over a year and have referred at least 6 others here. But I recently experienced the most unprofessional, passive aggressive exchange ever. In May, I made an appointment for July 26th, with my regular stylist. I needed my hair done for an event and wanted to make sure I could get in. On July 10th the receptionist text me (didn't call) and told me my stylist had to cancel. I explained my situation and after I called the owner herself (who only previously sent a voice note), the owner put me on a waitlist for someone else. The reason for the cancellation (per the owner), "My stylist have lives and they want to go on vacation." (An easy fix to this is to black out days on the schedule for stylists so clients can't book). The next day the receptionist text me again (no phone call) and said an appointment became available (the appointment would be in 3 days) and I said I would take it. The receptionist asked me if I was able to bring my hair in a day before the appointment so the stylist could prep it and i responded "I will try, but this new appointment is short notice and my schedule may not permit this." The receptionist proceeds to tell me how it will take time out of my appointment if I don't and I responded with "I said I will try my best". The receptionist asked me if I was ok and then told the owner I was being disrespectful. The owner then sent me a long text (again, no call) telling me how I disrespected her staff and she was canceling my appointment (for a second time). She then proceeded to block my number. All of this because I said "I would try my best". Never in my life have I experienced something so strange and unprofessional.

Wash, blow dry, silk press, and cut on natural hair
Courtney F.

Sierra did a wash, blow dry, silk press, and cut on my natural hair! I was super nervous going in because most places claim to be natural hair friendly but don't actually take the time to work with natural hair. Sierra took her time detangling and blow drying my natural hair and asked me several times if I was okay or if anything was uncomfortable for me. Also, they hand out SNACKS!!! Who doesn't want snacks during their appointment?! I was also offered coffee, water, or tea! The vibes were IMMACULATE. Whether you're extroverted, or introverted, like myself, the staff makes everyone feel comfortable and you can tell they all get along so well and I appreciate that! I will definitely be back to see Sierra!

Thanks @envymeteam!  I feel so pretty!! Braider: @yanabraids
Natasha J.

I cannot tell you how happy I was with my experience at EnvyMe (but Imma try!!). From the very first interaction on the phone with the owner of the business, Lalitha, I felt like a valued customer and was well taken care of. She was patient and kind and answered all my questions (I had MANY!) and was able to get me a braiding appointment scheduled for the very next morning for 9a, which I was not expecting but appreciated so much! The hair gods must've been smiling on me because getting an appointment within 18 hrs of your first inquiry call is a real rarity, but I still appreciated everything Lalitha did to get me scheduled so quickly! My braider (Yana) was AMAZING-- she did excellent work, was easy to talk to and I felt extremely comfortable in her chair even after having really bad experiences at other shops -- something that typically makes it hard for me to trust and relax during the first appointment with a new stylist. The atmosphere was welcoming, laid back, but professional, the music choices were fire, and most of all, I LOVED how evident it was on the face of every single client that I saw come in or leave the salon that they were having a nice, relaxing time and walked out feeling and looking like a million bucks. It's a business, yes, but what is more evident is that it's also women sincerely and happily supporting and uplifting other women in more than just esthetics -- the vibe uplifts the spirit too. That's not easy to find in a salon. The fact Envy Me is a space by women of color for women of color is also really special. I loved my experience and will definitely be back!

Sew in install
Jade B.

Hands down, one of THE best salon experiences I have ever had. From my first step into the door, I was thoroughly impressed with EnvyMe hair studio. My stylist, LaLa, was kind, careful, and knowledgeable. She explained each aspect of my sew-in install with me-- deep cleansing wash and conditioning treatment included-- and made sure I was comfortable along the way. The entire staff was helpful and ran like a well-oiled machine. The ambiance was clean and gorgeous. They even had tea, coffee, and snacks available. ABOVE AND BEYOND! My stylist was wrapping up and had another client come in, so the owner, La, finished me up and got me styled. Everyone was so friendly and helpful. I am so happy that I chose this salon for my install and will definitely be back. As long as I've got hair on my head, I'm going to EnvyMe!

Elexius T.

I've been growing my hair out for two years!!! I thought coming to this studio, I was going to get better professional services on how to care for my hair and to have my ends professionally cut. I had a silk press done by a big booty girl named MARIAH. She was so rough on my hair and detangled with a tangle teaser instead of a wide tooth comb and my hair smelled BURNT upon leaving the shop... After wetting my hair, my ends were ripped apart I had tones of split ends. I didn't see anybody here with natural LONG hair other than the receptionist. Most of the staff are really young so prepare. Upon first walking in your going to see some young hair braiders. They look like high school girls and in the back its small and looks like something put together in the back of somebody's tiny beauty supply store. However, the staff was nice but, there a saying when people are too nice it's because they have to be!! The owner is sarcastic, gossipy, and tried to charged me $140 not for layers, extra product, a spa style treatment but, for a simple silk press with no curls for my ends being ripped off... Great option for hair styling but, if your focused on the health on your hair, I've had better services at a basic hair solon charging me $75 dollars

Before Envyme. This is only SOME of the damage. Chunks of length broke off. I would brush my hair and long stands fell out.

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3 years ago

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2 months ago

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1 month ago

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5 months ago

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5 years ago

Went for a sew in and it turned out brilliant. The staff was friendly and made me laugh and answered all of my questions.

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Ask the Community - EnvyMe Hair Studio

Review Highlights - EnvyMe Hair Studio

“I booked a last-minute rush appointment and Lalitha made sure that the stylist got me out at my desired time.”

Mentioned in 13 reviews

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