I have a condition that makes cutting my own nails very difficult, especially once they get long. I unfortunately got busy and before I knew it my nails needed to be trimmed by over an inch so I searched for a convenient place after running all my errands.
This is located in the Kroger shopping center on Teasley and Hickory Creek and plenty of parking was available. Upon entering, I liked the décor with the cute waterfalls and the marble. They had four huge TVs that could be seen from every station, so it's a nice atmosphere.
Unfortunately, service was underwhelming. The initial woman at reception was friendly but confused. I always get the trim first when trying a new place and if I like them, I come back for a pedicure. Since most places charge between $5 and $12 for a trim, I usually get a chilly reception because they assume I won't tip.
Normally, once I mention my condition as the reason for this particular visit, the person working on me will warm up and get chatty and then when they see they still get tipped well despite the cheap service, they are very welcoming. How they handle it decides if I want to come back for other services. This visit wasn't really like the typical example though.
Once the woman at reception found the price, she kindly told me it was $5 and there was no wait. I sat at a station and was met with a very icy woman who didn't introduce herself and literally went out of her way to let me know she wasn't happy to be working on me.
She went through it as fast as she could, was kind of rough with me and didn't really shape my nails evenly. I don't believe she was trying to cause me pain, it was just the result of her flying through the cutting and the shaping.
When she went on to my second hand, I repeated how I asked her to shape my nails on the first hand and she did go back to them. However, afterwards she basically dismissed me and got out really fast before I could inspect to see that half the nails looked great and half were kind of sad.
That's okay, no need to have her come back, I already knew I wouldn't be returning at that point. Many places value money over customer service, this is just another one of those places. The second person at reception was just as nice as the first, but they aren't working on me, so they play a smaller role in the review.
Hey don't get me wrong, I'm sure you'll get much better service if you are dropping some major cash on your first visit. I'm glad I was just getting a trim and will be looking for another spot to get my pedicure. The nature of the visit saved me the frustration of paying a lot for sloppy work and a poor attitude. read more