I signed up with Secure System June/July 2022. They showed up with a bunch of equipment and bulky…read moreequipment that I wasn't expecting. After reluctance I agreed since I was having to leave to North Carolina for work and needed a system for my house. I purchased a second home in North Carolina not long after. I installed SimpliSafe in that home. 1. The system you buy what you need, and install it yourself. The equipment doesn't leave residue. There are no holes or wiring involved. 2. Secure System, stated the system had 24 hour back in the event of power outages. It's Bakersfield, in the summer power outages are frequent. I kept getting calls at 2 am to notify me or the next person in my list o contacts, that we had a power outage. Like who wants to be wakened up at 2am to be told you have a power outage ? Ok, thanks, but don't I have 24 hour back up power in the system? Yes, but we thought you should know you don't have power at 2am. 3. I signed a 3- yr contract for $70/month I tried to ask if I could remove some of the windows they said, you can remove them but we will continue to charge you $70/month. Then the bill went to $78/month. I contacted multiple times no response. 9 months later and im finally in Bakersfield and go personally in to the office. They tell, me oh, maybe a mistake you shouldn't be paying $70 that was a mistake. So since April 2023 I've been paying $78 not $70 as per the same contract that they were holding me. 4. To end my contract early I paid Secure System $826 to end the contract and have them remove all their equipment from my house. They come, remove and LEAVE all the residue, wires, and holes in my walls for me to go clean. The guy who came said, the stuff comes off with Goof Off. I have to go buy things to clean up and patch up their mess. Save your self the time and energy and go with SimpliSafe, $24.99 BETTER service and equipment. You can add or remove whatever you want when you want, I can drop down to $14.99 a month if I wanted to and create schedules on the system. Now I need to pay for someone to patch and paint the holes and clean the reside Secure Systems left behind on top of the $826 I paid them to get out of my house. RESPONSE TO MOLLY: 1. Unfortunate, you can't event get my name right. My name is Jessica per the contract and Yelp page. 2. Thanks, but Molly needs to try to attempt to discourage people with the Cellular Fear to make sure people are afraid and come get stuck on the same issue I did. I have a BS, Chemical Engineering. I've done extensively comparing Secure System to other systems and that's why I can, and WILL continue to help other people not fall for this company willing to cause damage and mess in people's personal property like a home. SimpliSafe partnered is with ADT which is a reliable safety company that LYFT also uses for leading the industry when it comes to safety. Even LYFT uses and partners with ADT for passengers. The cameras send real time video in the event it needs to seen real time to send RESPONDERS !! SimpliSafe does not partner with SmartHomes to ensure the safety and Integrity of their systems. THIRD UPDATE: they connected their shitty system to my HVAC in the attic, and it's been WITHOUT POWER for 17 days because of their technician. In addition to the cleaning, patching, painting, I need to bring my HVAC contractor that had installed all new duct work and HVAC unit to go see why, if the breakers on the panel are on, does my unit not have power. BY ALL MEANS WORK WITH THESE PEOPLE IF YOU WANT ALL THESE HEADACHES AND EXPENSES STEALING HOUR MONEY AND DAMAGING YOUR HOME.

The service while active was good. BEWARE!!! Think hard before signing a contract even if you close…read morebusiness and move out of state they say you still owe for services even though they aren't monitoring anything anymore! TO Molly : I understand i signed a contract. If I am paying for equipment as you say, then what is the equipment that your staff said needs to be returned upon cancellation? Am I paying for equipment or service? My original review stands, BEWARE of this contract...

Awesome service, very prompt, and extremely knowledgeable! Will definitely be my first call when I…read moreneed help in the future!

I used their service to install cameras at my shop and everything went smooth. very satisfied with…read moremy cameras and the job they did.

Western Security..the absolute best response time!! Every single time we accidentally set our alarm…read moreoff, my phone rings to verify if we are OK or need any assistance!! Strongly recommend this company to anyone who wants a peace of mind in or away from your home.

Great service from a local provider. No need to look around at the others. This shop got us what…read morewe needed and didn't push more products on us. It was a pleasure doing business with these guys. Even the installation was a snap. Fast and friendly service with a smile. Thanks guys.

Customer since April 2016 Purchased new monitors…read more March 2021 connection problems began but with wifi extensions all seended to work. Purchased new equipment for two accounts Wed, June 25, 2024. Given install Date: Fri, June 28, 2024 No show/ No calls to reschedule from company. Called to reschedule earliest appt, Mon, July 8, 2024, was sent a 3rd party student tech, nice and tried everything he could for ten (10hrs), but had no limited knowledge of wifi extenders already placed by vivint, and zero knowledge on hardworking internet router to monitor as new equipment is 5G (shorter wave connection) Devices/Cameras stayed on long enough for him to drive off and new cameras dropped offline one by one, and internet connection to monitor was poor to nothing. Made another appt July 15, 24, two (2) 3rd party techs came 7 hrs later same thing happened. Made another appt July 18, 2024 An actual seasoned well knowledged Tech, Abraham Rodriquez was sent for 2nd acct, but not 1st acct both needed to be back online but having only one work order, he was Amazing, he found the system was reprogrammed, needed two firmware updates, checked all device sensors and we were up and running within 1.45 hrs as the reprogramming and firmware updates and reinviting users took time. Note to customers: Any technician other than a local technician shows up for a scheduled appt without a Vivint vehicle be warned, they are a 3rd party installer or a student tech, send them packing if you have any complicated issues. Local Techs are knowledgeable, trained, well-mannered, have a well stocked company vehicle with proper connection equipment and receive technician hourly rates, while 3rd party techs will stay until the last dog dies because they get paid per job, no compensation for driving their own vehicles, gas, mileage etc. I am giving Vivint Company one more attempt to send one of their local techs out as requested to get our other account fully functioning, if they do not, all systems will be cancelled and we move to a local company. The ones who bought out this company, have so many procedures in place away from the brick and mortar here locally, quick dependable customer service is a thing of the past.

This is going to be a rant about Vivant Security Company. Years ago I signed up for security with…read moreVivant. I evidently agreed to something on the phone. Fast forward about 5 years and I moved. They came out and installed some equipment including 1 outside camera and a doorbell camera. They have since charged me $34 per month for service and $56 per month for something else with a company called Fortiva. I believe that started out with me owing $4000. I now owe $2000. Vivant has been unable or unwilling to get the app to work. I just have a blank screen. We have talked with several people. They pass us around to different people and finally say they will find someone who knows how to fix it and they will call back. No one has ever called back and I have a worthless app. I am still paying $90 per month for absolutely nothing. My balance with Vivant is $715.00 and with Fortiva $2000. I changed providers. They didn't charge me at all for the equipment- just a small monthly payment for their service. I am much happier. The app works and I can even add people to be notified. Vivant wasn't able to do that. This is a warning. They scammed me big!!!

This review is based on the phone calls made, not actual service…read more We decided to get home security service because of some issues happening around the neighborhood. I already reviewed Ring, SimpliSafe, Vivint, and Blink. We rent and there is equipment inside the home from Tel-Tec. So, I assumed I could just turn it on and no installation fee. Plus being local, I expected pricing to be competitive. I called and was transferred to Sales. I left a VM but no call back. I e-mailed using their contact us page, no reply or phone call. I called again, and was transferred to Sales who then transferred me to someone else, supposedly he was to have contacted me already. I explained my situation and was told it was going to be $250 for restarting/professional installation and more if we decide to upgrade to newer products plus $24 a month monitoring service. This house has two motion sensor lights, that is it and their keypad, and that was $250 to be restarted? You can get a way better package with SimpliSafe with more equipment and keep it, and their fee is only $14 a month! When asked about security cameras, he said they don't have that type of service but was looking at 800 to 2500 depending on how many we wanted. Again, way too high for that too. You can get Blink cameras, set of 4, for less than 300 and no service fee! You can even connect them if you're worried about the battery either by outlet or using a small solar panel. You would think they'd be more aggressive to their competitors.

OK tell her to go back six years at our church they have been fabulous I highly recommend their…read moreservices

A lot of moving parts with my specific Burglar & Fire monitoring system over the years. The…read morehardware, the service techs, the office personal all performed well. However, there is a Accountants Receivable Supervisor, Tony Martin that was instrumental over the many years to keep my account with SSD, up and to the end when I sold the property. I hope the best for Tony going forward. Any organization would benefit from his professional cool demenor and customer relationship skills.

I recently needed to upgrade my system after 25+ years. SSD had installed the original system…read morewhich had worked well-with only a new battery occasionally being needed. The upgrade was handled so well. Vincent was a pleasure to work with and did a neat and expert job. He answered all my questions and made the whole process painless. Any questions, concerns, or issues are only a phone call or email away from being handled.

John, the owner, is always available and helpful. The service is impeccable. It is a pleasure…read moredoing business with Alpha

I sent a message to alpha on thanksgiving day due to a death in the family. I needed an alarm…read moresystem installed quickly. I never imagined they would be able to make it out the next day. Andy came out with everything he needed and was in and out within 3 hrs. The system is fantastic, has a nice touch screen and an interactive app on my phone. The price was more than fair. And the monthly fees are half of the big name companies. I can't recommend these guys enough.

I'd like to take the time to say that Christian is very kind and professional not only did he do a…read moregreat job and quality work by setting up all my security cameras which I am also now able to monitor on my cell phone app but he got it all done at the best price ever. I totally recommend Christian Security Cameras. He offers great quality cameras and smart technology you may need. THANK YOU SO MUCH for the great work and attention to detail. You provided answers to all my questions and concerns.

We really appreciated the services of CSC. Very caring and reasonable. Made the process of getting…read moresecurity cameras so easy for us. Got everything up and running the way that we wanted in a very timely fashion at a very reasonable rate. Would like to add how professional the job was. Would highly recommend!

They did an amazing job, they installed 8 of our cameras for an amazing price. I would definitely…read morerecommend them to anyone that is needing any sort of security systems. Thank you!

From the owner: Locally owned and operated. No terms, no cancellation fees, no monthly subscription. Mobile app and…read moreone year warranty included. Call us today to build your camera package.

Diamond Security has definitely exceeded my security expectations. The professionalism and…read moreknowledge of the staff is immeasurable. The system is sophisticated but yet simple to program, thus reassuring me that my family is safe and secure at all times. I highly recommend Diamond Security

We just got our security system installed today, thank you so much for the fast response. The HD…read morecameras looks great.